This place would get zero stars. It’s disgusting. This pet store should be shut down. Looks like a puppy mill in there. The poor puppies look drained not in good health they were laying in their feces... See more
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See what reviewers are saying
I have just received our annual renewal policy and it has literally doubled in cost even though we only made one claim last year for a minimal amount! Absolutely shocking…I know costs are going up but... See more
My dog has an ongoing condition so we have to claim every 3 months & unfortunately we are now stuck with Paws & Claws. They are painfully slow & keep saying they haven’t received the claim from our ve... See more
Absolutely outraged this morning. I had an English Springer Spaniel that I retired from the military at the age of 8, 7 years ago. I spent quite a lot of time looking for an insurance company as I onl... See more
Company details
Information provided by various external sources
Paws & Claws pet insurance have a range of policies which offer accident and illness cover to help protect your cat or dog in their time of need.”
Contact info
Kingston Crescent, PO2 8QL, Portsmouth, United Kingdom
- www.pawsandclawspetinsurance.co.uk
1.3
Bad
557 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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excellent service at an affordable price
July 26, 2019
Unprompted review
Reply from Paws & Claws
Hello Terence,
Thank you for the 5 star review!
We are glad you have been happy with the service provided and that you have found us to be competitive.
We do always appreciate the positive feedback.
Kind regards,
Polite and helpful staff on the…
Polite and helpful staff on the telephone. Claim settled quickly.
July 26, 2019
Unprompted review
Reply from Paws & Claws
Dear Mrs Hosford-Roberts,
Thank you for taking the time to review our service and thank you for our 5* review!
We are glad to see you were pleased with our service and hope we can continue to help when you need us.
Kind regards,
Very helpful staff.
July 23, 2019
Unprompted review
Reply from Paws & Claws
Hello Edward,
Thank you for the 5 star review!
We are glad you have found our staff to be helpful, I will make sure to pass on the good feedback.
Kind regards,
Renewal rippoff
I have been with this company for a few years now and have not made any claims but they have ripped my arm off on renewal premium by a considerable amount would not mind if made a claim this is when they have you!!!
July 23, 2019
Unprompted review
Reply from Paws & Claws
Good Afternoon Mr Langton,
Thank you for taking the time to leave us a review and I am sorry you are not happy about your renewal price.
There are many rating factors taken into consideration when it comes to renewal. The individual claim conditions and amount are taken into consideration however the main factors underwriters use in setting premiums are; the pets age, breed and gender. Your address is also a factor. Some postal codes are rated higher than others for two main reasons:
· There may be a higher concentration of claims in some areas.
· Costs of vet fees can also vary across the country.
· The cost of vet fees is taken into consideration as well as the number of claims in that area. Most premiums have also increased over the last few years because technology in veterinary treatment has advanced, so conditions are costing more to treat.
I can see you have been contacted with regards to this query, thank you for taking your time to provide us with your feedback.
Kind regards,
Excellent service staff friendly and…
Excellent service staff friendly and sorted out in just one call.
July 22, 2019
Unprompted review
Reply from Paws & Claws
Hello Wendy,
Thank you for the 5 star review!
We are glad our agents have provided you with excellent service and that your query was dealt with promptly.
We do always appreciate the feedback.
Kind regards,
Good value insurance
Clear, straightforward insurance cover at a competitive price. Easy to purchase and I feel confident that my dog is covered well.
July 22, 2019
Unprompted review
Reply from Paws & Claws
Hello Becky,
Thank you for the 5 star review!
We are glad you have found us to be competitive as well as the process and cover being clear for you.
I am glad you have the peace of mind now, thank you for choosing Paws and Claws.
Kind regards,
Easy to get cover online
July 22, 2019
Unprompted review
Reply from Paws & Claws
Hello Bethany,
Thank you for the 5 star review!
We are glad you found it easy to set up the policy for your pet online.
Thank you for choosing Paws and Claws.
Kind regards,
When our older Springer passed away you…
When our older Springer passed away you were quick efficient and kind, delt with the vets directly and we have no complaints. Everything runs smoothly with on going policy
July 21, 2019
Unprompted review
Reply from Paws & Claws
Hello Jane,
Thank you for the 5 star review!
We are sorry about your loss, I am glad our agents were able to help you through this difficult time.
We are also glad that the other policy you have in place with us is running smoothly.
We do always appreciate the positive feedback.
Kind regards,
Prices are reasonable considering my…
Prices are reasonable considering my dog's age and history.
Claims are easy to make with the online pre-populated form. Payouts have always been prompt and as expected - ie less excess less 15% because of age.
No problems with on-going claims, because I have a whole of life policy.
Customer services very efficient as dealing with queries and address changes.
July 18, 2019
Unprompted review
Reply from Paws & Claws
Hello Barbara,
Thank you for the 5 star review!
We are glad you are happy with the price of your renewal and that we were able to help you when you have needed to claim.
I will make sure I pass on the feedback to claims and customer services, we do always appreciate the positive feedback.
Kind regards,
My pet insurance jumped from £40 to £65…
My pet insurance jumped from £40 to £65 on renewal. I have now cancelled it.
July 17, 2019
Unprompted review
Reply from Paws & Claws
Good Afternoon Mrs Buchan,
Thank you for your review and I am sorry to hear you are disappointed with the premium increase.
There are many rating factors taken into consideration when it comes to renewal. The individual claim conditions and amount are taken into consideration however the main factors underwriters use in setting premiums are; the pets age, breed and gender. Your address is also a factor. Some postal codes are rated higher than others for two main reasons:
· There may be a higher concentration of claims in some areas.
· Costs of vet fees can also vary across the country.
· The cost of vet fees is taken into consideration as well as the number of claims in that area. Most premiums have also increased over the last few years because technology in veterinary treatment has advanced, so conditions are costing more to treat.
I have passed your feedback on, which we will use to improve our products and services. I hope we can grow your confidence with Paws and Claws pet insurance for the future.
Kind regards,
Premium has been increasing in amount…
Premium has been increasing in amount by a large % each year. Way more than inflation and more than any other type of insurance that I hold.
Because my senior dog is on a lifetime cover and has arthritis, I now cannot go elsewhere. Feel like Paws and Claws are aware of that and will continue to hike up the price.
When I got my second dog 2 years ago I steered well clear of Paws and Claws and would not recommend this company. Great for those who don't need to make a claim but after all that is what we have insurance for.
My dog had a 'continuous claim' for her arthritis for which she was receiving hydrotherapy treatment. The vet had agreed to that treatment at the beginning and signed the relevant form. However, every time I put in a hydrotherapy claim I had to send it to the vet to sign off again - WHY? A continuous claim surely means the treatment recommended at the beginning will continue for an indefinite period of time. In the case of arthritis, it won't just go away! I have now moved locations so no hydrotherapy nearby so no more claims for this - yet still got a massive premium increase.
Not happy and will never use again for any future pet that I have.
July 17, 2019
Unprompted review
Reply from Paws & Claws
Good Afternoon,
Thank you for your review and I am sorry to hear you are disappointed with the premium increase.
There are many rating factors taken into consideration when it comes to renewal. The individual claim conditions and amount are taken into consideration however the main factors underwriters use in setting premiums are; the pets age, breed and gender. Your address is also a factor. Some postal codes are rated higher than others for two main reasons:
· There may be a higher concentration of claims in some areas.
· Costs of vet fees can also vary across the country.
· The cost of vet fees is taken into consideration as well as the number of claims in that area. Most premiums have also increased over the last few years because technology in veterinary treatment has advanced, so conditions are costing more to treat.
Your policy is a 12 month contract so you do have the rights to cancel at anytime. The policy is reviewed each year at your renewal, we do provide you with the best possible prices for the level of cover you have. However if you did want to make amendments and change your level of cover this is something we do offer with in your renewal period.
With regards to the continuation claims you have to sign a claim form each time as you signing it means you are agreeing as to what the vets are claiming for. This is to protect you as a customer so that the vets cannot submit claims on your behalf without your permission. Each time you claim your vets will send us an itemised invoice and the clinical notes for the time that they have seen your pet which is used when assessing the claims against the amount on the invoices.
If you do have any queries or wanted to discuss this further please do not hesitate to contact us.
Kind regards,
Would not recommend.
Considering that the monthly payments have increased by more then half, knowing full well I cannot get insurance elsewhere because of pre-existing conditions......I am NOT inclined to recommend this insurance company! Being held hostage!
EDIT:
The reply below are all excuses and sound like a fob off! Of course they are all taken into consideration but to more then DOUBLE the costs is still outrageous and doing it when you know a client cannot move on due to pre-existing conditions and is disgusting. I am now stuck with this company and have no choice but to pay so to send me a link on reviewing them made me laugh!
July 16, 2019
Unprompted review
Reply from Paws & Claws
Good Afternoon Sabrina,
Thank you for your review and I am sorry to hear you are disappointed with the premium increase.
There are many rating factors taken into consideration when it comes to renewal. The individual claim conditions and amount are taken into consideration however the main factors underwriters use in setting premiums are; the pets age, breed and gender. Your address is also a factor. Some postal codes are rated higher than others for two main reasons:
· There may be a higher concentration of claims in some areas.
· Costs of vet fees can also vary across the country.
· The cost of vet fees is taken into consideration as well as the number of claims in that area. Most premiums have also increased over the last few years because technology in veterinary treatment has advanced, so conditions are costing more to treat.
Your policy is a 12 month contract so you do have the rights to cancel at anytime. The policy is reviewed each year at your renewal, we do provide you with the best possible prices for the level of cover you have. However if you did want to make amendments and change your level of cover this is something we do offer with in your renewal period.
If you do have any queries or wanted to discuss this further please do not hesitate to contact us.
Kind regards,
Value for money
Easy to set up, but have had no experience of making a claim yet so cannot attest to that side of the service.
July 15, 2019
Unprompted review
Reply from Paws & Claws
Good afternoon,
Thank you for the 5 star review!
We are glad it was an easy process to set up a policy for your pet, thank you for choosing Paw's and Claw's as your new insurer.
We do hope you never need to make a claim, although we are here to help if you ever need to.
Kind regards,
Paws n Claws pet insurance renewal
I've always found them helpful and professional. They give a good level of cover, although I do feel they re a little bit pricey
July 13, 2019
Unprompted review
Reply from Paws & Claws
Hello Steve,
Thank you for the 4 star review!
We are glad you have found our agent's to be helpful and professional and that you are happy with the cover that is being provided for your pet.
We do try to provide you with the most competitive quote based on the different rating factors that are taken into consideration at point of sale and at renewal such as : the pets age, breed, gender, the cost of vets fee's in your area, the concentration of claims in your area and if you have made any claims this will also be taken into consideration.
We do always appreciate the positive feedback.
Kind regards,
Pet Insurance
I find this company is as good as its word regarding pet insurance, it completes claims with the least fuss.
July 13, 2019
Unprompted review
Reply from Paws & Claws
Hello Christopher,
Thank you for the 5 star review!
We are glad we were able to help you when you needed to claim and we hope your pet has a swift recovery.
We do always appreciate the positive feedback.
Kind regards,
Premium hike for older dog
My dog is now 10 but luckily has no on-going illnesses. I don’t recall having had to make a claim. She is microchipped and neutered and receives annual vaccinations which I pay for and is booked to have scale and polish dental care which I must pay for.
Why has my premium increased by 21% this year?
July 11, 2019
Unprompted review
Reply from Paws & Claws
Hello Mrs Panrucker,
Thank you for your review and I am sorry to hear you are disappointed with the premium increase.
There are many rating factors taken into consideration when it comes to renewal. The individual claim conditions and amount are taken into consideration however the main factors underwriters use in setting premiums are; the pets age, breed and gender. Your address is also a factor. Some postal codes are rated higher than others for two main reasons:
· There may be a higher concentration of claims in some areas.
· Costs of vet fees can also vary across the country.
· The cost of vet fees is taken into consideration as well as the number of claims in that area. Most premiums have also increased over the last few years because technology in veterinary treatment has advanced, so conditions are costing more to treat.
We do try and offer you the cheapest premiums for your level of cover based on the different rating factors however if you do give us a call with in your renewal period we will always look to see if there is anything further we can do about the price.
With regards to the microchip, neutering and preventative scale and polish this is something that is elective and is under your exclusions of the policy which is agreed at point of sale so we will not cover this.
If you do have any further questions please do not hesitate to contact us.
Kind regards,
Very competitive rates
Very competitive rates, the cover I require but so far have never had to claim. However the policy gives peace of mind
July 11, 2019
Unprompted review
Reply from Paws & Claws
Hello Elaine,
Thank you for the 5 star review!
We are glad you have found us to be competitive and that you are happy with your level of cover.
We hope you never need to claim for your pet however we are glad the policy gives you that peace of mind.
We do always appreciate the positive feedback.
Kind regards,
Been with Paws and Claws for a while…
Been with Paws and Claws for a while now, insurance is great when you don't need to claim!
Dog was extremely ill and required emergency vet, about £180 all together.
After excess, 15% charge for age of dog and out of hours deduction I will be refunded the princely sum of £1.66p for my near £70 a month premium.
Disgusting company that if I could cancel now I would. I will certainly not be renewing and advising many of my animal loving friends to avoid like the plague.
Cute name for a company that rips off its customers.
July 11, 2019
Unprompted review
Reply from Paws & Claws
Dear Mr Neal,
Thank you for taking the time to review our service, we're sorry to hear that you are disappointed in your claim settlement.
Your excess is payable per condition, per policy period, meaning that should your dog need any further treatment for this condition in this policy year, your excess would not be payable again. The 15% co-payment is applicable in respect of pets aged 8 years or over. Both of these are detailed within your policy schedule.
The out-of-hours fee was deducted due to the pet's medical condition not being classed as not life threatening, however if you or your vets would like to discuss this decision with us, don't hesitate to contact us.
We take all feedback on board, and we hope we can grow your confidence in us in the future.
Kind regards
Easy to set up.
July 11, 2019
Unprompted review
Reply from Paws & Claws
Hello Tony,
Thank you for the 5 star review!
We are happy you have found it easy to set up a policy with us.
Thank you for choosing Paws and Claws as your new insurer.
Kind regards,
Wasn't happy when my dog had a large…
Wasn't happy when my dog had a large lipoma in another area and because it's the same condition wouldn't pay. So if you have cancer in your toe then again in your spine you wouldn't pay out. That's not fair yet my policy went up in price but I feel I can't go elsewhere as my dog is over 10 now
July 11, 2019
Unprompted review
Reply from Paws & Claws
Dear Miss Booley,
Thank you for taking the time to review our service.
Our policies do not cover for pre-existing conditions unfortunately, which means that any conditions that were present prior to your policy being taken out would not be covered. I do understand the condition flared up on a different part of your pet's body but the diagnosis was the same hence why your claim was declined.
We hope we can leave you more satisfied with ourselves in the future.
Kind regards,
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