This place would get zero stars. It’s disgusting. This pet store should be shut down. Looks like a puppy mill in there. The poor puppies look drained not in good health they were laying in their feces... See more
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See what reviewers are saying
I have just received our annual renewal policy and it has literally doubled in cost even though we only made one claim last year for a minimal amount! Absolutely shocking…I know costs are going up but... See more
My dog has an ongoing condition so we have to claim every 3 months & unfortunately we are now stuck with Paws & Claws. They are painfully slow & keep saying they haven’t received the claim from our ve... See more
Absolutely outraged this morning. I had an English Springer Spaniel that I retired from the military at the age of 8, 7 years ago. I spent quite a lot of time looking for an insurance company as I onl... See more
Company details
Information provided by various external sources
Paws & Claws pet insurance have a range of policies which offer accident and illness cover to help protect your cat or dog in their time of need.”
Contact info
Kingston Crescent, PO2 8QL, Portsmouth, United Kingdom
- www.pawsandclawspetinsurance.co.uk
1.3
Bad
557 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Worth that bit extra
Probably not the cheapest around, however, have been with Paws & Claws for a number of years now and they have been very good to deal with.
Well worth paying a bit extra for good customer service. Would recommend.
August 16, 2019
Unprompted review
Reply from Paws & Claws
Hello Cat,
Thank you for the 5 star review!
We do appreciate the feedback and that you have found us to provide good customer service.
Thank you for recommending us and for renewing your policy each year with us.
Kind regards,
Claims
Always helpful when I’ve spoken to them and I’ve just had to put two separate claims in for my spaniel, Poppy, and they were received and paid within two weeks. Always had excellent service with both my dogs.
August 16, 2019
Unprompted review
Customer service unhelpful
August 16, 2019
Unprompted review
Tried to ring 3 times in the same day
Tried to ring 3 times in the same day, was on hold for 20 mins each time. Rang off twice then eventually got through after waiting 30 mins.
August 15, 2019
Unprompted review
Very pleased
Very pleased with the way a long term claim is being handled.
August 15, 2019
Unprompted review
Good cover but disappointed at 100%…pet cover
Good cover but disappointed at 100% increase
August 13, 2019
Unprompted review
Reply from Paws & Claws
Good Afternoon Mr Watt,
Thank you for taking your time to leave us a review, we are sorry you are not happy with your renewal price.
There are many rating factors taken into consideration when it comes to renewal. The individual claim conditions and amount are taken into consideration however the main factors underwriters use in setting premiums are; the pets age, breed and gender. Your address is also a factor. Some postal codes are rated higher than others for two main reasons:
· There may be a higher concentration of claims in some areas.
· Costs of vet fees can also vary across the country.
· The cost of vet fees is taken into consideration as well as the number of claims in that area. Most premiums have also increased over the last few years because technology in veterinary treatment has advanced, so conditions are costing more to treat.
I can see you did discuss different options with a renewals agent to try and keep the price down as much as possible however we are glad you are happy with the cover you have in place for your pet.
Kind regards,
Everytime I have had to make a claim…
Everytime I have had to make a claim it's always been quick and hassle free. Very helpful on the phone for any questions.
August 13, 2019
Unprompted review
Easy to set up and great price and…
Easy to set up and great price and conditions
August 13, 2019
Unprompted review
Reply from Paws & Claws
Hello Angela,
Thank you for the 5 star review!
We are glad you found the quote process easy to use and that you also found us to be competitive.
Thank you for choosing Paws and Claws.
Kind regards,
Not had a bad experience with them…
Not had a bad experience with them dealing with claims / paying out for Vet Treatment however only problem I have is the amount that they charged once the policy renews.
August 13, 2019
Unprompted review
Reply from Paws & Claws
Hello Claire,
Thank you for the 4 star review!
We are sorry you have had to make a claim although we are glad our claims department were able to help you through this process.
we are sorry you are not happy with your renewal price.
There are many rating factors taken into consideration when it comes to renewal. The individual claim conditions and amount are taken into consideration however the main factors underwriters use in setting premiums are; the pets age, breed and gender. Your address is also a factor. Some postal codes are rated higher than others for two main reasons:
· There may be a higher concentration of claims in some areas.
· Costs of vet fees can also vary across the country.
· The cost of vet fees is taken into consideration as well as the number of claims in that area. Most premiums have also increased over the last few years because technology in veterinary treatment has advanced, so conditions are costing more to treat.
We do appreciate all feedback, if you do have any further queries please do not hesitate to contact us.
Kind regards,
U need to say and do what u say u will…
U need to say and do what u say u will do i asked for my insurance document to be sent tp me through the post 3weeks ago not received them
August 13, 2019
Unprompted review
All is good only price is increasing…
All is good only price is increasing each year for no reason.
August 12, 2019
Unprompted review
Reply from Paws & Claws
Hello,
Thank you for the 4 star review!
We are are sorry that you are not happy with your renewal price however we are glad that you happy with the cover you have in place.
There are many rating factors taken into consideration when it comes to renewal. The individual claim conditions and amount are taken into consideration however the main factors underwriters use in setting premiums are; the pets age, breed and gender. Your address is also a factor. Some postal codes are rated higher than others for two main reasons:
· There may be a higher concentration of claims in some areas.
· Costs of vet fees can also vary across the country.
· The cost of vet fees is taken into consideration as well as the number of claims in that area. Most premiums have also increased over the last few years because technology in veterinary treatment has advanced, so conditions are costing more to treat.
Kind regards,
Premiums doubled
On the plus side our claim has been paid pretty quickly but on the downside our premiums have now doubled from £52 monthly to £102 monthly. When I queried this I was told it’s because we made a claim. Unfortunately due to the age of our dog we are unable to go elsewhere so we have to pay whatever they ask or cancel and have no insurance what so ever.
August 12, 2019
Unprompted review
Reply from Paws & Claws
Good Afternoon,
Thank you for taking your time to leave a review and we are sorry you are not happy with the renewal price.
There are many rating factors taken into consideration when it comes to renewal. The individual claim conditions and amount are taken into consideration however the main factors underwriters use in setting premiums are; the pets age, breed and gender. Your address is also a factor. Some postal codes are rated higher than others for two main reasons:
· There may be a higher concentration of claims in some areas.
· Costs of vet fees can also vary across the country.
· The cost of vet fees is taken into consideration as well as the number of claims in that area. Most premiums have also increased over the last few years because technology in veterinary treatment has advanced, so conditions are costing more to treat.
We are glad our claims team were able to deal with your claims quickly for you and we hope your pet has a swift recovery.
Kind regards,
Knowledgable sales person explained the…
Knowledgable sales person explained the policy well
August 12, 2019
Unprompted review
Reply from Paws & Claws
Good afternoon,
Thank you for the 5 star review!
I am glad our sales agents were able to help you through the process of setting up a policy and that they explained the levels of cover clearly for you, I will make sure I pass on the positive feedback.
Thank you for choosing Paws and Claws as your insurers.
Kind regards,
Reply from Paws & Claws
Hello Peter,
Thank you for the 5 star review!
We are glad that you are happy over all with your policy in place.
Thank you for choosing Paws and Claws.
Kind regards,
Very happy!
Straightforward process to renew the policy, really happy with the service offered as well as the product.
August 12, 2019
Unprompted review
Reply from Paws & Claws
Hello Rob,
Thank you for the 5 star review!
We are glad you have found the renewal process straightforward and that you are happy with the product provided by Paws and Claws.
It is always nice to hear when our customers are happy with the service provided, I will make sure to pass on the positive feedback.
Kind regards,
Never made a claim but premiums rise…
Never made a claim but premiums rise very rapidly.
Will look elsewhere - but can't rate the service as we have been fortunate to have a fit and healthy pet.
August 12, 2019
Unprompted review
Reply from Paws & Claws
Good Afternoon,
Thank you for taking the time to leave us a review and we are sorry you are not happy with your renewal price.
There are many rating factors taken into consideration when it comes to renewal. The main factors underwriters use in setting premiums are; the pets age, breed and gender. Your address is also a factor. Some postal codes are rated higher than others for two main reasons:
· There may be a higher concentration of claims in some areas.
· Costs of vet fees can also vary across the country.
· The cost of vet fees is taken into consideration as well as the number of claims in that area. Most premiums have also increased over the last few years because technology in veterinary treatment has advanced, so conditions are costing more to treat.
We are glad you have never had to make a claim although we are just a call/email away if you ever need help.
If you do have any further queries regarding your renewal please do not hesitate to contact us.
Kind regards,
You did not ask me or tell me my policy…
You did not ask me or tell me my policy was up for renewal, twice as much as last years,
August 12, 2019
Unprompted review
Reply from Paws & Claws
Good Morning,
Thank you for taking the time to leave us a review.
I can see that the policy number linked isn't in your name, however we did write to the policy holder 21 days prior to the renewal date to advise the new renewal premium. If they pay by direct debit the policy the policy does automatically renew unless they notify us otherwise however we do always write to them beforehand to confirm the premium.
If they would like to discuss their renewal further please ask them to call us on 0330 102 5742.
Kind regards,
Good value for lots of cover
Good value for lots of cover
Professional polite agents with lots of knowledge
August 12, 2019
Unprompted review
Reply from Paws & Claws
Good Afternoon Beverley,
Thank you for the 5 star review!
We are glad you are happy with your new policy for your pet, thank you for choosing Paws and Claws.
I will make sure to pass the feedback onto the agent you spoke to that you found her to be professional polite and full of knowledge.
Kind regards,
I have only gave them 2 stars.
I have only gave them 2 stars.
It should be less, but they have seemed to pull there fingers out.
For me having a cat and two dogs, when I needed them to help me with my dogs rear legs CRUCIATES
I was told I didn't read the small print on crucial ligaments so this cost me a lot of money.£5000 TO BE PRECISE
Now they have increased my renewal by nearly 50% which I think is really bad but I guess there all doing the same.
would I recommend probably not.
To many clauses. As pet owners this is what we pay for.
August 10, 2019
Unprompted review
Appalling Customer Service.
Appalling Customer Service.
Charged £30 to cancel policy after 1 day.
Doubled Policy Cost after 1 year due to small claim.
Better and cheaper companies out there.
August 10, 2019
Unprompted review
Reply from Paws & Claws
Good Afternoon,
Thank you for taking your time to leave a review and we are sorry you are not happy with the renewal price.
There are many rating factors taken into consideration when it comes to renewal. The individual claim conditions and amount are taken into consideration however the main factors underwriters use in setting premiums are; the pets age, breed and gender. Your address is also a factor. Some postal codes are rated higher than others for two main reasons:
· There may be a higher concentration of claims in some areas.
· Costs of vet fees can also vary across the country.
· The cost of vet fees is taken into consideration as well as the number of claims in that area. Most premiums have also increased over the last few years because technology in veterinary treatment has advanced, so conditions are costing more to treat.
With regards to the cancellation charge, this is something that is agreed at point of sale and renewal each year as it outlined in our terms and conditions. We do write to you 21 days prior to your renewal and unfortunately if you do not contact us until after the policy has renewed this will be classed as a mid term cancellation and the charge will be applicable.
We are sorry you have not found us to be competitive, we do always appreciate the feedback provided.
Kind regards,
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