Paws in Padstow Reviews 

418
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Excellent company, used them for many years. So sad to see them closed😞 If Paws in Padstow are reading this: Thank you for your great customer service over the years, you have set an example for... See more

Rated 5 out of 5 stars

Fantastic delivery, fantastic easy use of the website, easy to navigate, understand and place an order on. Only thing I was confused about is it said it accepted Apple Pay.. but at check out no opt... See more

Rated 5 out of 5 stars

I hadn’t heard of this company before but was looking for home decor incorporating my love of dogs and the beach! Purchased two beautiful canvases by Simon Clarke which arrived quickly and very w... See more

Rated 5 out of 5 stars

Our dog was brought up on Seven dog biscuits. Since moving from Guildford we have had no local supplier and tried various other which were not as good. Pads for Paws given us a great service. Fre... See more

Company details

  1. Pet Store

Written by the company

A Pet Shop For the Better Breed of Dog Owner. Free deliveries over £40. Dog food, treats, collars, leads, harnesses, clothing, Barbour, Joules Dog Robes, beds, and grooming essentials. Our aim is that you have a wonderful dog boutique experience in...


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4.7

Excellent

TrustScore 4.5 out of 5

418 reviews

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4.7

All reviews

(418)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely first class customer…

Absolutely first class customer service. Having been let down badly by another online retailer when attempting to purchase a Danish Designs coat for my dog, I called Paws in Padstow and spoke to Mike regarding placing an order with them. Mike was exceptionally helpful and explained that whilst they didn't have the size I was looking for in stock they could order it and have the manufacturer send it. I placed the order and the item arrived within 2 days directly from the manufacturer. Unfortunately the item was too big (but will be fine when my dog has grown a little) so I made contact with Mike again, placed an order for the next size down and lo and behold! the second coat arrived, again within 2 working days of ordering. I can not recommend them highly enough and will definitely buy from them again in the future as it was such an easy and pleasant experience.

March 8, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Quick delivery and good advice - cannot praise them enough! Annie Cullen

March 1, 2021
Rated 5 out of 5 stars

It is very clear that the Paws in…

It is very clear that the Paws in Padstow team works to very high standards and truly love their products.
My puppy loves the treats.
Ordering is easy and delivery extremely fast.
Customer is kept well updated with processing of order and delivery.
An excellent firm to deal with in all ways.

February 13, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service, first time I’ve ordered but will order again when my dogs need more food. Nice to be able to order from a small business instead of a national.

February 10, 2021
Rated 5 out of 5 stars

Paws in padstow have an excellent …

Paws in padstow have an excellent choices of food for my little dogs and the one big one ,I chose seven as it has everything they need and it's grain free ,my dogs love it and it's great food that's affordable, they also do a great variety of essential too ,they are also reliable as delivery is fast and on time ,I love paws in padstow thank you

February 6, 2021
Rated 5 out of 5 stars

I placed the order and it was just…

I placed the order and it was just what I wanted for my Pooch. Service was very prompt. I was pleased I had confirmation every step of the way till parcel arrived. I have to travel to buy the food from a pet shop as no one sells the product it is so good now I save money on petrol and I shall continue to use the on line service and now I shall order for my cat . Thank you.

February 5, 2021
Rated 5 out of 5 stars

I purchased a Barbour collar which I…

I purchased a Barbour collar which I couldn't find in stock in any other store in UK, in the size I needed. The transaction was quick and efficient. Shipping was great by Paws in Padstow, shipped the same day. It was a shame Hermes the courier were not quite so quick. The communication with the store over the courier matter was excellent and cannot be faulted. I would definately buy from here again, with maybe a suggestion of using a better courier service. Thanks

February 3, 2021

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