While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I made two payments through Payssion — $30 and $10. Both transactions went through successfully, I have receipts and confirmation for both. Yet somehow, NONE of the funds ever appeared on my b... See more

Company replied

Rated 5 out of 5 stars

We love working with Payssion. Their gateway is easy to use, their support team is quick and helpful (shoutout to Nana, our manager!), and the most important thing - they help us to provide a variety... See more

Rated 5 out of 5 stars

Until about a week ago worked fine but now whenever I try to do a payment in a website that I’ve always used Payssion, it gives me a message saying “User blacklisted“ and doesn’t let me proceed even... See more

Company replied

Rated 5 out of 5 stars

1. Fee A nominal fee will be applied to payments based on the payment processor method. 2. Payment Receiving Time The payments are received in seconds. 3. Local Payment Processors There ar... See more

Company details


Contact info

3.9

Great

TrustScore 4 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Payssion is the best payment processing…

Payssion is the best payment processing company when it comes to Local payments we have seen a good amount of increase in our sales by using their local payment methods for Asian customers which is amazing we've been using them for the last 2 years without a single issue & the customer support is one email away with very fast response time, overall this is the best way to increase your sales with local payment methods

October 27, 2022
Unprompted review
Rated 1 out of 5 stars

Hold money for 3 months.

May 13, 2022
Unprompted review
Payssion logo

Reply from Payssion

Hi Ivan,

The settlement may be put on hold for a specific amount of time in the event of any termination or we find that you have stopped processing payments. This is to cover any possible disputes or chargebacks the customers may file.

Please contact us at support@payssion.com if you have any questions.

Thanks
Payssion Team

Rated 5 out of 5 stars

The best alternate payments gateway

I’ve been working with Payssion as a merchant for over a year. Payssion provides good all-in-one alternate payment options. My website works worldwide, and ~15% of my customers prefer alternate methods provided by Payssion.

Pros:
1. Dozens of payment methods around the world.
2. Easy integration.
3. Good support service, and even a personal manager.

Cons:
1. Payssion doesn’t provide receipts. Some of my corporate customers do need receipts to reimburse their expenses.
2. While charging customers in their local currency, there is a pretty high exchange rate up to 5% to be withdrawn in USD/EUR.
3. There is a fixed $20 fee to withdraw funds, no matter which payment option you set.

Overall, I am really happy with Payssion. There are many customers who prefer alternate methods to pay their invoices. For example, Indian users prefer UPI/Paytm to credit cards for online payments.

January 6, 2022
Unprompted review
Payssion logo

Reply from Payssion

Hi Andrey,

Thanks for your review. We hate high currency conversion fee either, however, we have to admit the currency conversion fees for some currencies are still high due to the high currency conversion cost or the currency vulnerability. We will keep trying to lower it and make the global payment easier.

Regards
Payssion Team

Rated 5 out of 5 stars

Helpful & Responsive

Looking for additional payment methods and have a very good experience working with the Passion Team. They are very responsive and helpful to provide assistance whenever there is a problem.

Highly Recommended

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

Very good Experience

Very good Experience working with the Passion Team, they are very responsible with all the payment and will help your company grow!

Highly Recommended

- Romario Palacio from Prologic Group LLC

January 6, 2022
Unprompted review
Rated 1 out of 5 stars

Completely useless customer service!!

I think this is the most useless and incompetent customer service I have ever experienced. I think they just interview you rather than helping and give solutions with your inquiries. Not helpful and just a time wasters! Absolutely NOT recommended. Charge is very high and not reasonable specially if are doing a big business. Not worth of your time and money. 👎🏼👎🏼👎🏼👎🏼

December 29, 2021
Unprompted review
Payssion logo

Reply from Payssion

Hi Tiffany,

Sorry, we can't offer the solution you need for now. As you may know, we target the clients who run cross border business, and the cross border payment processing fee is higher indeed than the local payment processing because the cost is increased. We suggest you contact the local payment provider directly as you run a local business in order to lower the processing fees.

Thanks
Payssion Team

Rated 5 out of 5 stars

Good Payment processor

Good Payment processor

We have been using Payssion for a few years - great rates for fees and quality customer service. Our manager is always available to help. Highly recommend.

December 2, 2021
Unprompted review
Rated 4 out of 5 stars

Payssion is one of the best payment…

Payssion is one of the best payment processors if you are a small or medium size business. They offer plenty of payment methods and plugins/addons and libaries for projects.

PROS:
Easy onboarding and integration.
Personal Account Manager.
Hundreds of payment method.

CONS:
Higher fees then competitors.
Bank payouts are subject to a 20$€£ fee.
You need to wait +15 days before they even process your payout request.

September 7, 2021
Unprompted review
Rated 5 out of 5 stars

KaiyMso

Hello Good Service Payssion
since 2018 i am start using payssion no have problem
easy use and fast customer service reply my email.

September 2, 2021
Unprompted review
Rated 5 out of 5 stars

Smooth experience

Have been using them for years to accept payments from Asian countries. Great support with quick responses, both on technical and business side.

Payouts quick and without problems.

September 2, 2021
Unprompted review
Rated 1 out of 5 stars

The worst bank of all time

I advise everyone not to deal with this fraudulent bank. I emailed them more than 4 times with many recalls and no one responded. I waited over a week to get an answer but nothing happened. If you want to throw your money and burn your nerves, you are in the right place.

Important note! You will find all the scam sites deal with this bank (like Z2U) because they all agree on the fraud plan.

August 22, 2021
Unprompted review
Payssion logo

Reply from Payssion

Hi Melyck,

We checked your email which asked about receiving payments to your account from your friend's payssion account, however, we don't support sending payments to others' accounts from payssion account unless its used to refund the payment made from your account, so we replied that we can't support it.

Please contact us at support@payssion if you still have any questions.

Thanks
Payssion Team

Rated 1 out of 5 stars

Not wanting to respond

So i wouldnt recommend using payssion because they have the worst support. The support doesnt even want to respond to my emails and due to them i lost 40 dollars. :)

August 21, 2021
Unprompted review
Payssion logo

Reply from Payssion

Hi,

Sorry for the late reply. We checked and found your email sent on Saturday. It takes more time to get replied on weekends. We have replied your email. Please check it.

Thanks
Payssion Team

Rated 1 out of 5 stars

AVOID THEM - SCAM

AVOID THEM. SCAM. They took 350USD from my client and never reflected the payment to my account nor refunded the payment to my client. It's more than a week they make excuses!

August 4, 2021
Unprompted review
Payssion logo

Reply from Payssion

Hi Sergey,

Sorry for the inconvenience. We checked the payment status with the local processor and found the payment status was not paid after receiving your first email. So we sent the payment proof to the local processor and asked them to recheck it but still got no update yet. We have followed up again and hope we can get replied soon.

Regarding the issue of this payment, as you may know, OXXO is a cash payment method, and it usually takes 1-2 business days to confirm the payment. Sometimes, the payment may not be confirmed correctly because of unknown reasons and we would have to check with the local processor manually for such cases, which takes more time.

Please contact us at support@payssion.com if you still have any questions.

Thanks
Payssion Team

Rated 5 out of 5 stars

Good Service

1. Fee
A nominal fee will be applied to payments based on the payment processor method.

2. Payment Receiving Time
The payments are received in seconds.

3. Local Payment Processors
There are many local payment processors available. The clients can pay just like local transfer

4. Withdrawal Money
The withdrawal fee is 20 USD which is nominal. The withdrawal time is 15 days which should be reduced to 3-4 days.

July 13, 2021
Unprompted review
Rated 5 out of 5 stars

Solved: User blacklisted for no reason

Until about a week ago worked fine but now whenever I try to do a payment in a website that I’ve always used Payssion, it gives me a message saying “User blacklisted“ and doesn’t let me proceed even though I haven’t done anything unusual at all. I want to know why.

Edit: it wasn’t Payssion’s fault, it was their brazilian partner d-Local’s fault. The issue was resolved with the help of both theircustomer supports that answered to my e-mails quickly.

July 12, 2021
Unprompted review
Payssion logo

Reply from Payssion

Hi,

Your payment request was blocked by the local processor. Can you please contact us at support@payssion.com with your order details? so we can recheck it.

Thanks
Payssion Team

Rated 1 out of 5 stars

I'm writing a review in this that payssion is a scam.

I am a merchant I have withdrawn, but I have been waiting for 1 week, no payment has been issued. So I'm writing a review in this that payssion is a scam.

June 13, 2021
Unprompted review
Payssion logo

Reply from Payssion

Hi,

Please note the withdrawal will not be processed right after you withdraw. The withdrawal will be processed according to your settlement period. Please check your withdrawal history and you should be able to find "Expected Sent Date" on which the withdrawal will be processed. Please contact us at support@payssion.com if you still have any questions.

Thanks
Payssion Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look