W&H Peacock Reviews 

Their adherence to trading standards is dubious. I tested an item working on view day. Won the bid the following day. Collected 2 days later with no opportunity to check it. Got back to base, tested but it didn't work. £120 invoice on an £85 hammer price. Policy is sold as seen but clearly it was not as seen with no facility to check. Suspect label swapped from other similar items by potential purchasers (just a suggestion, not an accusation). Peacocks lied that they had checked cctv with no issues - their response time did not give them time to check hours of cctv. Ultimately they refunded the money but cancelled my membership despite the issue being their responsibility, failing to supply as seen or providing the facility to check.
Just noticed their response to another complaint:
"Our one-off £10 registration fee covers a lifetime account to buy and sell at our salerooms in Bedford, St Neots and Leamington Spa. By charging for registrations, we are able to keep our buyer’s premium down to one of the lowest rates available." ....
Not true. I had paid £10 and it certainly hasn't covered a lifetime account. They cancelled with no refund despite it not being my fault.
Aggressive and wrong customer service.
On the positive, their cafe is superb

Well organised, a huge range of lots.
Friendly staff and also a great cafe !

Sold a few items - one was incorrectly listed even though I had written the description - just got my invoice received less than half the hammer price . Absolutely not worth selling at this auction unless selling total crap selling anything decent isn’t worth their expensive fees - actually paid for one item to be sold as they charge more on commission than it sold for !

Had an item that was wrongly catalogued due to the seller giving false description of the item being sold.
W&H Peacock and their wonderful staff went out of their way to rectify the problem that had arose.
I have dealt with this company on a few occasions and they have always been extremely polite and helpful. My regards go to all the staff that helped with the problem that arose . A refund has been promised and I look forward to dealing with them again should I need a very good bargain.

Requested a condition report on an item I was interested in, just a few hours after the catalogue was issued. Got nothing. So made a 2 hour round trip to inspect the item. Went to register and they wanted £10 for me to fill in a form for them to type in to their computer. This despite me having bought from them before.

I spend £20-30k each year at auctions all around the country. I would expect to pay an admission fee at a prestigious London art auction, but I have never been asked for one for a general sale at a provincial auction. I would have bid up to 3 times what the item sold for and would also have bid on another item. As it was, it would have been cheaper to stand in the saleroom but bid on my phone via the saleroom. But I preferred on principle to just drive away. Their loss (and the vendor's).

I’ve bought a lot of items from this auctioneer in the past without any issues — overall, not bad at all. But in one final auction, I accidentally placed a bid on a really expensive laptop. I realized it right after and explained the situation honestly. It wasn’t some shady move — paying for it would’ve been like buying it at full retail price.

Still, they reacted pretty harshly and blocked my account. Now, even when I try to bid in auctions from other auctioneers on i-bidder, I need approval first. That’s really frustrating and just doesn’t feel fair, especially after being a solid buyer for so long.

Today, I asked i-bidder to close my account.

I have bought items from Peacocks for many years and have always been treated in a professional and courteous manner.
Service is excellent even through i-bidder.

Bought 2 Dyson Hoovers and didn’t work when I got home. I was told no chance of a refund as that’s the risk we have to take. Basically don’t buy anything electrical, it’s a waste of money! And a visit to the skip !!

I love walking the site searching for that special 'something' you find by accident.
The auction house is split into various sections which makes it easier to find something specific if that is what draws you in.
Obviously, the lots are dependent on what people wish to part with.
There are usually lots from bankruptcies to swell the number.
Although my posting was a year ago and I visit very so often, I visited again last Friday and it was the same experience.

We are a group of local Bedfordshire ladies from the farming community that meet one a month for talks.and visits.

Yesterday we had the pleasure of being welcomed bt Harry and Lindsey to the Bedford site. We had the most informative day; we were shown around the whole site and enjoyed finding out about the various up and coming items for auction. We spent a wonderful hour in the antiques room where we did a great quiz on valuations and providence. Suffice to say none of us will be appearing as experts on Antiques Roadshow any time soon!

We were given so much information about the processes involved, the huge range of stuff that comes up for auction and many lovely anecdotes from the profession. We then had a great lunch in the lively brightly lit cafe followed by delicious cake.

It was a fantastic day and all 35 of us want to send our heartfelt thanks to both Lindsey and Harry for their professionalism, sense of humour and specialist knowledge.

This company can improve by showing a bit more respect for their customers and some consideration around Easter bank holiday as responses will be delayed.
I had arranged to travel the Bedford site from Reading tomorrow and I was told today it was too late for me to pick it up ..... 2 working days after the auction, so they have put it back in the next auction.

Thankyou W&H Peacock for a most inconsiderate and displeasurable experience with your company over this period of religeous celebration.
UPDATE
Clearly TrustPilot is respected as i got an immediate response from W&H Peacock who have resolved the situation. faith restored!

Mathew was excellent went out his way to ensure I got exactly what I bid on cant fault him atall. Buy with confidence just ask for Mathew . Many many thanks.

Mr. B needs to train his staff not to come across in-different when dealing face to face with customers. With the exception of the kind gentleman fork truck driver the all the other staff I encountered yesterday were just rude and I couldn’t wait to get out of the place.

My first time here... Wasn't disappointed.. amazing place to treasure hunt.. im happy with my purchases... Friendly and helpful staff... Great cafe upstairs for a bite to eat and drink... This is my new go too place...

Spoke with Maya regarding my first sale. Maya was extremely helpful, friendly, professional and answered my query fully.
I am very impressed with all the members of staff at St Neots.

Absolutely desecration! Won a lot, pay for it and it had one missing item, The manager was very rude and offered me money back with ending by blocked me for any further biding without having any fault!
Avoid biding here at any cost, most items are faulty with hidden damage or missing parts plus they don’t care about customer. Thanks

I wish I read the reviews before dealing with this auction house,nothing but a bunch of fraudsters selling dodgy non working items,shocking practice.

I purchased at W H Peacocks 2 lots the 1st February, I requested a pack and send on the 2nd of Feb, as we had not received any email advising so we requested pack and send on the 3rd twice and on the morning of the 4th. By 12 am on the 4th they had cancelled my bids telling that we had not paid. We purchase many auction items and have never been treated as badly as this. Of course they will come out with some rubbish as they have with others leaving negative reviews but over 60% of their clients cant be wrong.

THE REPLY TO MY REVIEW WAS WHAT I EXPECTED, YOU NEVER TAKE RESPONCABILITY FOR YOUR ACTIONS YOU ONLY BLAME YOUR CUSTOMERS. YOU CANCELLED THE SALE 48 HOURS AFTER THE SALE THAT WAS ON THE 1ST OF FEBRUARY AND YOU CANCELLED ON THE 4th AND YOU NEVER PHONED. 60% OF YOUR CUSTOMERS CANT BE WRONG

Found Peacocks auctioneer in Bedford a few months ago and since then, attend regularly. With the vast purpose built multi hall facility comes an excellent cafe over looking the halls. The food is delicious and their staff are super efficient and friendly - would highly recommend a visit. Every regular Saturday, there is a buzz of energy and enthusiasm with a huge range of lots in the four parallel auctions which start at 10.00am

Spent over a grand in 4 weeks and would continue to do so - Charged £20 to send a dash cam and the week after £40 to send 5kg of stuff in a small parcel! Costs £6.41 to send 20kg via DPD and I'm charged £40 because of a box, label and their 'time'... I have put up with their non description on items and being sent broken items and items with missing parts and nothing is ever listed! I live miles away and cant view the items! I expect a transparent service ..Will not use this company again