Pearson VUE Reviews 

Absolutely never use this service if you can avoid it. I tried on 3 different computers - it wouldn't start the exam on my Macbook because of unkillable Notification Center background processes, and the application wouldn't even open on 2 different Windows computers. I'm not sure how anybody successfully takes an exam with this application. Customer service is buried on their website and is not helpful for immediate, concrete technical issues.

Very bad customer response. always has problems with booking for a test.
no matter how many times you try, it keeps going round and round. Who in their right mind sold this to be ran from USA. It doesn't work.

Extremely Disappointed with Pearson VUE and GED+ Support
My experience with Pearson VUE and the GED+ services has been nothing short of frustrating and unacceptable. I paid $374 for Order #6071569, and not only did I never receive access to any GED+ services, but I also still have not received my refund.
Pearson VUE claims they issued a refund under reference 74510735321100955538532, but the original payment method they supposedly refunded to has been permanently closed for months. I have explained this repeatedly, yet they continue insisting the refund was processed—despite the fact that it is impossible for the refund to go through. To this day, no refund has reached me, by any method.
On top of that, I was never assigned an advisor, never given access to GED+, and never provided with any real assistance. Every attempt to resolve this has been met with delays, canned responses, or no action whatsoever.
Because Pearson VUE has refused to resolve this issue, I have already:

Filed a formal complaint with the Better Business Bureau (BBB)

Posted this 1-star review to warn others

I have offered multiple reasonable solutions—processing the refund to my current debit card or sending a check to my verified address—but Pearson VUE has not taken any meaningful steps to fix the situation.
This has been a terrible customer service experience from start to finish. I strongly advise future GED+ customers to proceed with caution. If my issue is not resolved promptly, I will continue escalating this through every available consumer protection channel.

I scheduled my exam on the 18th of November, so I could take it on the 20th.

When I got on the test location, no one was there. So I gave the test location a call and they gave me a number from Pearson VUE. I contacted them, explained it, so I could get a voucher.

However, the person on the phone told me it would take 3 business days for them to look at the request. We're already 3 days in, still no answer. They wouldn't give me a reimbursement, or even a voucher code so I could just reschedule myself.

It's a shame Microsoft works with this company. They don't respect their customers, and their time at all. Now I have to take another day off, drive there, pay for gas and parking AGAIN, because of something that's not my fault. And they don't even have the common decency to make it right immediately.

An absolute disaster! Despite completing every required step in advance, I was unable to access the (proctored) exam and was not provided with an option to check in or begin testing. I completed the system test twice—once several days before the exam and again approximately 30 minutes before the scheduled start time. My system passed all checks on both attempts. However, when I attempted to check in for the exam, the system did not provide a “Start Exam” or “Check In” option as shown in the testing day instructions. I immediately contacted Pearson VUE through customer support chat. Unfortunately, the representatives were not helpful at all! I spoke with 2. I was told they would “open a case.” I asked for documentation emailed of our chat and they told me “Take screenshots.” This is a terrible company!!! 😡

It is shame that microsoft is working with this company I spent whole day trying to pay for exam, tried with different cards, banks, cards from other states and nothing . I concated their support they do not now anything and this error is common to a lot of users and their response is try to use other browser and incognito mode, they forgot to add please restart your computer. big 0

BEWARE!!! Stay AWAY from Pearson. Horrible. I was doing the check in and had NOT even STARTED the test yet and on my screen it said I had to check in with the proctor before my test (which I thought was normal because they probably want to see my desk and my room). On the screen it said "We may contact you through phone. So I got up to check to see if they tried to reach me through my phone to do the check in. When I came back to my computer, the screen was open to instructions for the test, which I thought was weird. When I started reading, I got a message on my screen from the proctor that said "I saw you left your seat, did you finish your test?" I wrote back "no I did not even click start on the test yet, I thought you were going to check in with me." So I then hit start and immediately my test closed and a message popped up saying "You have been caught using a prohibited item, you automatically fail the test and forfeit the fee." I appealed the decision to customer service and they found that I DID violate their policy and they will keep my money and not give me another test. A HUGE SCAM! GO TAKE IT IN PERSON!!!

I'm dyslexic, and I recently went to take my GED. As an English speaker, I needed accommodations, but they assigned me a reader whose first language is not English. This made it extremely difficult for me to understand the instructions and content of the test. I didn't want to come off as rude, but I struggled to comprehend everything being read to me. Afterward, I contacted Pearson Vue to explain my situation and the impact it had on my performance. Unfortunately, they informed me that they couldn't assist me in retaking the test with a reader who is a native English speaker. Consequently, I'll have to pay again to take the test, hoping for a better experience next time. It's disappointing that Pearson Vue couldn't recognize the importance of providing the right support for individuals with accommodations. This experience felt unfair, and I believe stronger measures should be taken to ensure that everyone has a fair opportunity to succeed.

Everything went wrong this morning - compatibility issues with MacOS AND with a separate laptop running Windows 11. Customer service sucked too.

Having an issue with a voucher I was advised to call the helpdesk as they couldnt do what was needed through Chat. This was a big mistake. The agent accused me of lying stating I had no account even though I was logged in, looking at the account and providing details from the dashboard. The agent then continually asked me to stay online. This at first was reassuring that the agent was keen to fix, but how wrong was I. The agent failed to listen past any comments or recommendations I suggested. I asked for a supervisor and the agent again asked an already answered question. Eventually after 20 mins of not getting anywhere, I hung up. I spoke to the training provider who stated they could proctor the exam instead. Problem solved. Will avoid Pearson Vue from now on if I can.

Very difficult and disorganised customer service

I could give Zero Stars I would. Two of my technical people ran into Pearson's tech issues and couldn't get the exams finished with their vouchers. After emailing back n forth with an entirely unhelpful email desk, finally went on FB to send them a dm. Response was here's the link to call us, with no phone number. After 2 months I have failed to recover the costs of the vouchers. I will be calling the credit card company to dispute the charges.

I performed a test a few days before my exam and even just before the exam and everything was fine, I was able to speak to my proctor who asked me to show her all the space around me through my web cam. Then, once she was satisfied she told me to wait while she was releasing my exam: after waiting 2-3 minutes I asked her if there were any issues, since nothing was happening and she told me "let me check", then suddenly PearsonVue crashed and I lost my connection. After trying to restart, it said that my access code was no longer valid. The customer service was not able to do nothing then opening a ticket and the reply to this ticket (a few days later) was that from their logs I was not able to accept NDA. That is impossible since I accepted everything, and since my proctor had verified that everything was fine from my side and she was releasing my exam to me.
That email was a "do not reply to this message", so there is no way to replicate.
So, loose your money and do not complain, please

After doing all the app installations and pre-checks, I was ready for my test.

Device set up, testing space set up, everything ready.

On the day during check in, the app re-did the equipment tests. The app detected tskmgr.exe as running!

Of all things, the app you’re supposed to use in troubleshooting AND an app that wasn’t even running.

The app could not detect further closures of Task Manager and prompted re-scheduling.

Case was escalated - support person was nice but very limited in what they could do.

The reviews are all true. The Pearson OnVue system provides a horrible experience and is unreliable.

Do not use it.

this is what happens when a bunch of ppl have the monopoly on being the trusted platform whee to pass the certifications exam, 1 star rating from many users, still they are the trusted platform to pass certifications exam, always failing at system test - video streaming check, tried every step but nothing worked, a waste of time, money and energy

This company is a borderline scam. I've been trying to cancel my test for 2.5 days. The site will not give you a contact number. EVERY link on the site simply sends you to a FAQ page- every link on that page sends you to the beginning of the FAQ page. Spent 1hour and 17 minutes on hold with a representative coming on every 3-5 minutes saying "we are next in line" Complete BS

Absolutely do not recommend. Wasted my time. I studied and crammed for weeks just for the technology to not work. Then customer service did nothing to assist me.

I think Pearson VUE legitimately might be a scam. Partner lost $100s attempting to take a certification test because od THEIR technical errors. All customer service numbers listed are either fake or take you in circles and the “help chat” claims to be a real person but is definitely nothing but bots. DO NOT USE THIS SERVICE if you don’t want to lose money.

GO IN PERSON do not trust the online exams, It was the worst experience I have ever had. I was on time, I took photos of my surroundings as requested and they told me the photos of my desktop were too dark, so I took them again with more light even opened all the windows and again they said they were still too dark all the sudden I got a popup that stated I would have to reschedule. So after going thru this twice. I wanted to go in person but their website would only give me the online option. I looked on their website to find a phone number and couldn't. so I search with Chatgpt and finally found one. The lady on the phone did not speak English well and I didn't want to offend her, but after the 4th time trying to understand her I had to ask for someone else. They put me on hold for 40 minutes they hung up on me. I called back and still got the run around.

If I could give a 0 score I would.
This site is a scam. Still waiting for money back for exam I never took.
Criminals