Peartree Photo Reviews 

65
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I made an expensive and big(for me) purchase recently. I had just excellent experience from start to finish. Peartree Photo and Lawrie helped me out with a quick response to any of my questions, and e... See more

Company replied

Rated 5 out of 5 stars

Greetings from Singapore. Thank you very much for the quick processing of my item, upon my urgent request. I appreciate that the DHL pickup was within the hour, and thanks to that, it was flown... See more

Company replied

Rated 2 out of 5 stars

The store did refund without any explanation. Didn't give me a reason for that just like that. Keeping selling items without removing sold ones from the website.

Rated 5 out of 5 stars

I was kept informed at all stages of my order including a slight delay before shipping. When my order arrived there was a small issue which I contacted Peartree Photo about. I was called back within 1... See more

Company details

  1. Photo Shop

Written by the company

Photographic equipment sales and rental from people with expert knowledge in professional digital photographic equipment and flash lighting. Peartree has been supplying high-end photographic equipment to the professional, commercial and cultural heritage sectors for more than 16 years. Supplying camera equipment from manufacturers such as Phase One, Hasselblad, MamiyaLeaf, Sinar, Cambo, Schneider, Rodenstock, and many more. To complement these cameras we pair them with the best lighting solutions from Broncolor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

65 reviews

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4.3

All reviews

(65)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

You made it easy. Thank you.

I was looking for a part for my SinarP. It is a difficult part to find, at least here in the US. Peartree had it and for that I’m grateful.

January 30, 2024
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Reply from Peartree Photo

Thank you for your 5 star review.

Rated 5 out of 5 stars

Very friendly and very helpful …

Very friendly and very helpful with real personal and speedy service. Will definitely use again if I can.

January 10, 2024
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Reply from Peartree Photo

Thank you Steve, we appreciate the 5* review and your custom, look forward to being of service to you again in the near future.

Rated 5 out of 5 stars

My experience with peartreephoto was…

My experience with peartreephoto was excellent, searching on the internet for D1 500 Flash Tubes, I accidentally found it, I contacted them and the response was immediate and the information they gave me was clear and precise, I placed the order for what I needed, the shipping was very fast and at a very good price, I am very happy and satisfied with them.
THANKS peartreephoto.

November 25, 2023
Unprompted review
Rated 4 out of 5 stars

Flash tubes

Good price for this none proprietary flash tube - now fitted and have done a substantial job and there have been no issues

May 9, 2023
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Reply from Peartree Photo

Thank you for your review Geoff and we are glad to hear you had no issues fiting the tube to your Elinchrom flash head.

Rated 5 out of 5 stars

Great experience

Recently purchased a Phoxene dome from Peartree, no issues whatsoever and it was delivered very quickly..can't ask for for more really! Will definitely be ordering from Peartree again.

April 13, 2023
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Reply from Peartree Photo

Hi Dean, thank you for the 5 star review, we look forward to serving you again soon.

Rated 4 out of 5 stars

Reliable seller, recommended. 👍

I had some communication problems probably due to technical problems on the seller's email, there was also a small error regarding the shipping costs, but in the end everything was resolved. Reliable seller, recommended. 👍

April 4, 2023
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Reply from Peartree Photo

Dear Pierluigi
Thank you for your understanding, and I do hope we can serve you again in the future. We do try our very utmost to supply the best service, but sometimes, technology takes it completely out of our control.

Rated 5 out of 5 stars

Elinchrom flashtube replacement

Peartree Photo was the only place I could find anywhere that had the flashtube I needed. There was no information anywhere on the internet to open the unit and no one in the photography shops could open it either. Without being able to open the unit, I didn't know that I'd be able to replace the flashtube myself and Lawrie from Peartree was able to give me all of the information I needed. If it wasn't for his help the flash head would have had to go the dump and I would have had to buy a whole new one, which would have been a total waste of money and have been bad for the environment too. It's expensive for a flashtube, especially when you add in shipping and duty, but far better, and way more satisfying than dumping a good flash head. I've used the replaced flashtube and it has worked perfectly throughout shoots without failing.

February 7, 2023
Rated 5 out of 5 stars

Great conversations with Lawrie and…

Great conversations with Lawrie and others who took the time for listening and advising ...... A great team there.

January 31, 2023
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Reply from Peartree Photo

Thanks Dave, we are passionate about what we do, and we know you are, so we will always go the extra mile, if we can.

Rated 5 out of 5 stars

Great communications and technical…

This is the best source for Sinar and large format information. Peartree has always provided great communications and technical assistance. I highly recommend this company and their staff.

February 7, 2023
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Reply from Peartree Photo

Hi Kim, thank you for your 5 star review, we do pride ourselves at Peartree Photo at giving good old fashioned 5 star service :-)

Rated 5 out of 5 stars

Excellent customer service

I was kept informed at all stages of my order including a slight delay before shipping. When my order arrived there was a small issue which I contacted Peartree Photo about. I was called back within 15 minutes as promised with a solution.

January 20, 2023
Rated 5 out of 5 stars

Excellent Service

The item that was delivered (a replacement flash tube) wasn't the specific item I ordered. I contacted them and got a prompt and informative response that explained the reasoning behind the manufacturer's choice to supply the slightly different version of the flash tube I had received. Although in the end it was not Peartree Photo's fault, they helped resolve the flash tube issue to my satisfaction. I'll also add that this all took place during the week before the December holidays and I didn't have to wait until January before I received a response or resolution. This is the kind of excellent customer service that deserves recognition.

December 21, 2022
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Reply from Peartree Photo

Dear Keith,
Thank you for the 5-star review we really appreciate it.
Regards
Lawrie

Rated 5 out of 5 stars

Sinar spare part

Ordered a replacement part for a Sinar P2 online. Effortless process with rapid acknowledgement and shipping of order. Part arrived promptly. Great experience all round.

October 10, 2022
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Reply from Peartree Photo

Dear John, we thank you for your 5 star review, and are pleased that you are happy with the service Peartree Photo has provided, we look forward to doing business with you again in the future.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. We had a small issue with an item that we bought and it was resolved immediately.

July 14, 2022
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Reply from Peartree Photo

Hi Jack, thank you for your 5 star review, at Peartree we are only to happy to resolve any issues as quickly as possible, we know how important it is to keep professional photographers up and running.

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