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Rated 1 out of 5 stars

never again. I bought a jersey from them, after 4 weeks I received it in a wrong size, I contacted them 6 times via email (no answers)

Rated 1 out of 5 stars

Ordered a cycling jersey I had been trying to find for ages, a few days passed with no despatch email so I called for an update. Was told that the order had been despatched that day (although still no... See more

Rated 2 out of 5 stars

I can only give 2 stars, because 8 days later I still haven't received my order. I think Pedal & Co stock unusual items, but I'm not prepared to wait this length of time. So for that reason, I don't t... See more

Rated 3 out of 5 stars

Really liked the product. I was not is a rush to get the top as it is a Christmas presents so just went with 2nd post but wasn't impressed when I got a card from the post office informing me that insu... See more

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1.5

Bad

TrustScore 1.5 out of 5

214 reviews

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Rated 5 out of 5 stars

Excellent customer service

I ordered a Castelli Jersey not available elsewhere, and changed my mind on the colour overnight. The guy who answered to phone next morning was v helpful, found the order straight away and was most obliging. Jersey came next day. Great customer experience

April 14, 2015
Unprompted review
Rated 5 out of 5 stars

sportful warmers

Best price around, Quick delivery considering ordered over bank holiday. Very pleased with purchase, will use website again

April 12, 2015
Unprompted review
Rated 4 out of 5 stars

Excellent refund

I ordered a pair of shoes listed as available on the website. I received an apology that the shoes were not in stock contrary what the web page indicated. I was offered a complete refund and a pair of socks for free for the inconvenience.

April 4, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

Pedal and Co went above and beyond to get kit to me before my holiday. Much appreciated - thank you.

April 3, 2015
Unprompted review
Rated 5 out of 5 stars

Perfect customer service

I had spotted a beautiful Capo jersey but was unsure about the sizing so, for the first time ever, I phoned an online retailer for advice. What a brilliant idea. I spoke to David who listened to my questions, fully understood my concerns, went off and measured the jersey and also advised that a gilet might be a good idea - I wanted to keep warm. I ordered both items and received them in time for the weekend. Unfortunately the jersey was just a bit too snug but the gilet (Nalini) was fab. I was so grateful for it on my cold and blustery ride.
Pedal and Co was a new company to me but their customer service, product range and pricing means I will always check them out when looking for new kit.

March 28, 2015
Unprompted review
Rated 5 out of 5 stars

First order

My first order and experienced great service and delivery. Item was also much cheaper than I could find anywhere else.

February 25, 2015
Unprompted review
Rated 5 out of 5 stars

Pedal & Co - great service

Very helpful customer service on the phone. Found an item not showing on the web, put it up in seconds (while still on the phone). Didn't fit me (bibshorts), so refunded swiftly. Great service!

February 23, 2015
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

There was a problem with my order and it was quickly and personally sorted. The kind of customer service you'd like to receive but rarely get.

February 22, 2015
Unprompted review
Rated 5 out of 5 stars

Quality service

Great website, a pleasurable shopping experience with superb customer service. A company you really feel you can trust. Highly recommendable.

February 20, 2015
Unprompted review
Rated 5 out of 5 stars

Super efficient and very reliable

Super efficient service, interesting product range - if you're looking for stylish cycling gear at very competitive prices and delivered very promptly, then look no further than Pedal & Co.

February 11, 2015
Unprompted review
Rated 5 out of 5 stars

excellent service

really pleased with the service and the personal touch of the phone call just to confirm sizes with me.....thanks, have already recommended your services!

February 10, 2015
Unprompted review
Rated 1 out of 5 stars

Product ordered wasn't in stock

Ordered a product and it wasn't in stock, was told two days after ordering it that I couldn't have it.

February 8, 2015
Unprompted review
Pedal and Co logo

Reply from Pedal and Co

We strive to offer the best customer service in cycling, and it is always disappointing when we fall short of expectations. On this occasion an admin error meant we did not have the item in stock. After receiving the order at the weekend, we notified Lauren of the problem on Tuesday morning, and refunded her immediately. We then search other suppliers websites for Lauren and found her the gloves she was after. Happily she was able to purchase these, which she confirmed via email.

Rated 5 out of 5 stars

Excellent

I purchased a Castelli Fortuna jersey (cheapest I could find on the internet)from Pedal&Co for the first time and I would definitely buy from them again. I selected next day delivery to a business address on a Saturday by mistake. Pedal&Co called me and made me aware of what I had done and what options they could do for me. I really appreciate a company going that bit further for a customer, it really shows they care and I have been recommending them to all my cyclist friends. Buy from them! You won't regret it!!!

February 6, 2015
Unprompted review

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