Pedal On Reviews 

4,908
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing expert advice, ensuring that every bike is properly fitted and carefully customized to individual needs. People also deeply appreciate the exceptional customer support, great product selections, and exceptionally smooth communication throughout the entire purchasing journey. However, some reviewers were not happy with courier services, noting specific issues like extended delivery windows or rough package handling during transit. Despite these occasional transit problems, consumers consistently note that orders arrive well-packaged, and any unexpected concerns are resolved quickly by the responsive team.

What people talk about most

Product

Customers report positive experiences with the product and overall purchase quality. Reviewers mention that... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and efficient... See more

Service

Clients share positive opinions on service, highlighting a consistently first-class experience from start to... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, noting that nothing is ever too much... See more

Customer service

People report positive experiences with customer service, noting that the team is very helpful and proactive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience of dealing with Pedal On has been great. Pre sales advice to select the right model and size to suit me, setting up the chosen bike to fit me . Then post sales help and advice for... See more

Rated 5 out of 5 stars

I went in with a bike in mind but after talking to Scott about what I was after in a bike, he suggested a different bike and I'm glad he did, the trance x was just what I was looking for as I had foc... See more

Rated 5 out of 5 stars

Dropped my Sons Giant race bike in with a fault with its di2. Scott took it straight in, and processed a warranty claim on a faulty battery within 48hrs! No dramas, just good old fashioned, profession... See more

Rated 5 out of 5 stars

WOW WOW WOW what great service, I have watched from afar at the amazing service that my son has received since buying his first bike 10 weeks ago. They were fabulous during the sale and made sure he... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

Written by the company

Pedal On is one of the UK's leading enthusiast bike shops. We specialise in bikes and equipment for road, gravel, cross country, trail and cyclocross riding. With three decades of experience and a commitment to providing exceptional service, we believe we have something to offer almost all enthusiast cyclists. With 250 bikes on display and thousands of accessories on offer we're one of the best stocked bike shops in the country. We are authorised dealers for Giant, Scott, Liv, Trek, Cannondale and Cadex bicycles and stock accessories and parts from World leading brands such as; Shimano, SRAM, Castelli, Endura, Syncros, Bontrager, Lazer, Park, Oakley, Topeak, Silca….plus too many more to mention. Our business is an Employee Owned Trust. This means the business is run for the benefit of our staff. We have no investors or corporate HQ to satisfy. Instead, we can focus on supplying our customers the right products for their needs, offering great value and being a great place to both shop and work.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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5.0

All reviews

(4,908)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shop brilliant courier crap

Order process was spot on but the couriers were awful. Bike was upside down in van (they ignored the arrows). When I pointed this out to him he flipped the box which was already dented. Resulted in bent rear hanger which I had to source from a local bike shop as needed the bike asap.

July 29, 2025
Rated 5 out of 5 stars

Great deal, great service!

I recently bought a Trek Madone from PedalOn after a friend recommended them, and I couldn't be happier. The team were friendly, professional, and super quick to respond to my emails. They also price matched the bike with no fuss at all. Great service from start to finish – I’d definitely use them again and wouldn’t hesitate to recommend them.

June 9, 2025
Rated 5 out of 5 stars

Excellent service

This was an online purchase but need a little assistance from the shop who were excellent.
Bike was sent on time arrived well packed and ready to ride once the pedals were fitted.
Excellent service and great price

June 30, 2025
Rated 5 out of 5 stars

Great sales Team.

Saw bike I liked and looked for it elsewhere. Price at other retailer was lower. As I had previously purchased bike from Pedalon I asked if they would price match. They did so I ordered from them as previous experience with company was good. Sales person was very good and bike was delivered when stated.

June 27, 2025
Rated 5 out of 5 stars

Great customer service

Great customer service Highly recommend. Emailed them with an issue with my free hub. Very quick and responsive in replying. Dropped the wheel off to them and within couple hours the issue was fixed and tested.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! I had a few issues with my payment not going through (an issue with my bank, not Pedal On) and the sales team sorted everything really quickly. My new bike arrived promptly and was ready to go, I just had to adjust the handlebars. Everything was really well packaged. The podium points system is a great added extra and very generous. I would absolutely recommend.

June 3, 2025
Rated 5 out of 5 stars

What a wonderful bunch of people

What a wonderful bunch of people. Served today by Jenson who spent about 2 1/2 hours making sure everything was perfect for me. Very knowledgeable and helpful and nothing was too much trouble. I felt listened to and that I was in good hands. I traveled nearly 3 hours to get there and it was worth it.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

good range

good range, great prices & quick to deliver. Also with updates on where your under is at! thanks

May 7, 2025
Rated 5 out of 5 stars

Bike arrived in decent bike box

Bike arrived in decent bike box, all set up ready to go other than Handlebars and some pedals. Really happy with the bike, set up perfectly by mechanics. Great price due to being last years model. Would buy from these guys again!

April 24, 2025

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