Pedal On Reviews 

4,909
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing expert advice, ensuring that every bike is properly fitted and carefully customized to individual needs. People also deeply appreciate the exceptional customer support, great product selections, and exceptionally smooth communication throughout the entire purchasing journey. However, some reviewers were not happy with courier services, noting specific issues like extended delivery windows or rough package handling during transit. Despite these occasional transit problems, consumers consistently note that orders arrive well-packaged, and any unexpected concerns are resolved quickly by the responsive team.

What people talk about most

Product

Customers report positive experiences with the product and overall purchase quality. Reviewers mention that... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and efficient... See more

Service

Clients share positive opinions on service, highlighting a consistently first-class experience from start to... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, noting that nothing is ever too much... See more

Customer service

People report positive experiences with customer service, noting that the team is very helpful and proactive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience of dealing with Pedal On has been great. Pre sales advice to select the right model and size to suit me, setting up the chosen bike to fit me . Then post sales help and advice for... See more

Rated 5 out of 5 stars

I went in with a bike in mind but after talking to Scott about what I was after in a bike, he suggested a different bike and I'm glad he did, the trance x was just what I was looking for as I had foc... See more

Rated 5 out of 5 stars

Dropped my Sons Giant race bike in with a fault with its di2. Scott took it straight in, and processed a warranty claim on a faulty battery within 48hrs! No dramas, just good old fashioned, profession... See more

Rated 5 out of 5 stars

WOW WOW WOW what great service, I have watched from afar at the amazing service that my son has received since buying his first bike 10 weeks ago. They were fabulous during the sale and made sure he... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

Written by the company

Pedal On is one of the UK's leading enthusiast bike shops. We specialise in bikes and equipment for road, gravel, cross country, trail and cyclocross riding. With three decades of experience and a commitment to providing exceptional service, we believe we have something to offer almost all enthusiast cyclists. With 250 bikes on display and thousands of accessories on offer we're one of the best stocked bike shops in the country. We are authorised dealers for Giant, Scott, Liv, Trek, Cannondale and Cadex bicycles and stock accessories and parts from World leading brands such as; Shimano, SRAM, Castelli, Endura, Syncros, Bontrager, Lazer, Park, Oakley, Topeak, Silca….plus too many more to mention. Our business is an Employee Owned Trust. This means the business is run for the benefit of our staff. We have no investors or corporate HQ to satisfy. Instead, we can focus on supplying our customers the right products for their needs, offering great value and being a great place to both shop and work.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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5.0

All reviews

(4,909)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Online shop

Great place to purchase with, very fast communications and always kept me up to date with progress. Would have no hesitation in coming back for another bike

October 17, 2025
Rated 5 out of 5 stars

Brilliant and friendly service

I have bought 3 Giant road bikes from these guys over the last 5 years and each time you have been amazing and helpful.
The store is nowhere near me and all of my interactions with them have been via telephone and email.
I been always been happy to comeback to them, as there has been any hard sell from Paul and the guys there - taken the time to listen to what I think I need (!) and then advised me what I actually need and why.

Thank you so much for your help.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company/Team, Great Service!

The whole experience of dealing with Pedal On has been great. Pre sales advice to select the right model and size to suit me, setting up the chosen bike to fit me . Then post sales help and advice for my first multi day bike trekking holiday (what spares to take?) … no need as the bike performed faultlessly for a 900km circuit of Sardinia! Thanks Andy/Ben/Bob/Julian and anyone I’ve missed, from the whole team

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a Scott Gravel Addict

Purchased a Scott Gravel Addict - great communication throughout and bike arrived well packed and on agreed day. Super helpful both before and after purchase. First time buying bike online and would certainly recommend.

September 24, 2025
Rated 5 out of 5 stars

Di2 Issues rectified quickly.

Dropped my Sons Giant race bike in with a fault with its di2. Scott took it straight in, and processed a warranty claim on a faulty battery within 48hrs! No dramas, just good old fashioned, professional service.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Giant trance e+3

Excellent value for money.
Bike exceeded expectations.
Excellent battery and fabulous company to deal with.

September 12, 2025
Rated 5 out of 5 stars

WOW WOW WOW what great service

WOW WOW WOW what great service, I have watched from afar at the amazing service that my son has received since buying his first bike 10 weeks ago. They were fabulous during the sale and made sure he had the right bike and they have supported him right through to his first challenge. I had direct experience of their caring and kind service last weekend when I had to make a mad dash to get batteries, they could not have been more helpful and friendly and removed all the stress from the situation. It has been a wonderful experience dealing with this company and I cannot recommend them highly enough.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great service & coffee

I bought and collected a Revolt form the guys at Pedalon last weekend. The service I received was first class. I was looked after by Chris who was so helpful and gave me information on gravel riding that is really helpful to me being a total novice in the world of gravel riding.
Also the coffee I had when I got there was just what I needed after a long drive down. At no point did I feel rushed or out of my depth.
Thanks Guys.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I ordered a bike from Pedal On, which arrived 7 days later. The Podium Points scheme is generous and allowed me to get 15% of the value of the bike in any accessories of my choosing for free. They reached out whenever the seat couldn't quite be lowered to my specified height, and asked if that was okay or if I wanted a spacer to be ordered to lower it further, which would have taken a few days to arrive. I chose to leave it as-is.

Setting up the bike was fairly straightforward, but the rear derailleur looked like it might have been misaligned or bent, so I took it to my local bike shop who said that it had been damaged in transit, replaced it, and advised me to warranty it with Pedal On. Pedal On and Trek ordinarily require the damaged part back to honour a return, exchange or warranty claim, but my local bike shop had disposed of it, believing that an invoice for the repair would be sufficient. Pedal On reached out to Trek who thankfully agreed to refund the cost of the derailleur without the original piece back.

August 4, 2025

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