Pennyfarthing Homes Reviews 

Why isn’t there a zero stars option, or even negative stars…which would be wholly appropriate for this utterly morally bankrupt firm of charlatans. They’ll tell you anything you want hear to get your cash, and then god help you when the problems keep coming. 4 1/2 years into our Pennyfarthing experience and still living on a building site.
Expect to be ignored, talked down to, and treated like dirt from the second any issue arises

STAY CLEAR!
We purchased our home in 2021 at the Potterswood site in Verwood. We have lived on a construction site for nearly half of that time, initially living without a road for the first year, constant remedial work in the garden and around the house, and now further work to the road. The latter started May/June last year and should have been finished by the end of December. Since then we have had false promises on when they would be complete, 13th Jan, End of Jan, End of March and now end of May, but most likely work beyond that. These works aren't small either, and has resulted in a scene that looks like a Syrian Warzone, with damage to multiple cars which Pennyfarthing are so far unwilling to accept any responsibility for. Due to all of this our little community has requested multiple meetings with the Director Phil Langdown but he has failed to meet this small wish. Instead he sends his lap dog who has no authority to make any decision. If you also think, ahhh well that must be an isolated incident, I can assure you it is not. There is phase 2 of the development across from us which will require the same works to be completed, which is being estimated as a 4-5 year job!! Have they told those residents yet or the potential buyers? I highly doubt it.

been a pleasure working with Pennyfarthing Homes to buy our home. been in it for 6 months now and no complaints at all.

Could not fault pennyfarthing at all. Very efficient, very quick. Jackie has been amazing a real asset to the team.

Stay away constant mould problems for years paint peeling silicon coming off the windows air coming through where the silicon once was!!!! ruined Our first house did the aftercare care at all Of course they didn't. Once they have your money all they want to do is move on to the next victim

I would of given 0 stars , not our dream move into a Pennyfarthing home after all, with poor construction and bad communication if I had know this before I bought a house off them I would not of bothered , coming up to 3 years in this house and it’s been a nightmare.

Called customer service to deal with a couple of snags. The mail was answered the same day and the snags completed within a week. Thank you Taisha and the Team.

HOME FROM HELL – AVOID PENNYFARTHING AT ALL COSTS!!!

Here are the significant issues that STILL persist nearly four years later:

Pennyfarthing (PF) consistently delays responses, ignores emails, cuts corners at every opportunity and are aggressive in attempting to shut down complaints.

Blocked Drains
• We reported issues with blocked drains within a week of moving into the home, making half of our toilets unusable. PF initially blamed us for our choice of toilet paper and later claimed that, since only two of us live here, we weren't using all the toilets enough. We even suggested a toilet usage schedule and have had endless excuses for terrible workmanship against building standards.
• After persistent communication, PF eventually acknowledged the problem. However, they have attempted to fix it in a half-hearted manner many times, each time with poor execution. Numerous professional assessments have recommended effective solutions over the years, but PF has consistently ignored these suggestions. This led to our garden being dug up multiple times, with broken fences and digging up our neighbours block paved driveway without permission.
• Everytime, when the same professional returns to unblock the drains, they find the work was inadequately completed, just last week they stated that if they had performed the work, they would be shut down by trading standards given that the pipework was so poorly laid, the manhole did not use correct size pipes and so was not secured and had never been sealed, this means our house is at significant risk to rodents in our walls and ceilings with pipes left uncapped.

Failed Subfloor
• When we decided to install hardwood flooring, our flooring company informed us that the subfloor had completely failed. After much effort, PF agreed to let the same company fix the issue and pay for the extra work, then later refused to pay as it was “unfair.”
• Following a lengthy dispute and a court case, we eventually recovered our money. PF insists the rest of the subfloor, although all laid at once, is not the reason all the kitchen tiles have come up. And still refuse to sort the problem out 2 years later. The tiles have not bonded.

Major Temperature Issues
• Our room above the garage is uninhabitable for half the year due to extreme cold. Every winter, PF proposes changes, and we wait to see if any improvements are made.
• We have connected with other homeowners facing similar issues, confirming that this is a widespread problem.

In addition to these ongoing issues, a professional snagging company identified over 100 problems in our home, and we have had leaking ensuites replaced five times, with expectations that they will leak again.

We strongly advise anyone considering a Pennyfarthing home to reconsider, as they are negligent and uncaring. We are open to discussing our experiences in more detail.

Jackie and the sales team have been really good at helping us throughout the buying process with Pennyfarthing. We have now been living in the house for almost 2 months and couldn't be happier. Matt and Taisha in the customer care team have also been great at sorting out the snags and answering our various questions we had.

We moved into a Pennyfarthing Homes newbuild in August 2023. As with any newbuild there were a few snags but thanks to the Customer Care team these were all dealt with quickly and politely. The house has been all we could wish and more.
We are moving shortly for family reasons and this will be into another Pennyfarthing newbuild. We are looking forward to a high quality home with the support of caring staff during and after the move.

Matt came round to fix our list of snags. He was very professional, took great care and sorted out all the problems. Thanks Matt for a good job well done!

We are so in love and so happy with our new home! I want to say a massive thank you to Jackie for being so amazing! From the moment we met her we both got in the car and said how kind she was and how comfortable she made us feel, she never made us feel like we were asking silly questions or asking too much jackie was always able to answer what we needed or find solutions to help us. So thank you so much to Jackie for making our journey that extra special, very excited for all the memories we are going to make here🤍🏠

We are very happy with our new home. Rich from the sales team at Whitsbury green has been excellent and made our move as smooth as possible.
Any issues have been dealt with promptly by the site manager Lewis.

We are delighted with our new home from Pennyfarthing Homes. We would like to express our sincere gratitude to Sina, who assisted us throughout the entire process. We are truly thankful for her invaluable help, patience, and professionalism. Our heartfelt thanks go out to Sina and the entire Pennyfarthing Homes team.

We bought our house with great excitement but unfortunately have had several problems number one issue for me is our house was sold as being detached house but is in fact a linked detached. Number 2 issue is that we along with most other people on our site were not informed at any stage that Augusta’s ave is being turned into a thru rd to the A338 with the projection of at least 3,000 cars buses vans and lorry’s going past the front door absolutely shocking way to treat people please be very careful before you buy from this builders

Customer care responded to a boiler query within the hour and had Malcolm round that morning to help me get my heating back up and running.

Great aftercare experience, what a difference one person can make to making sure your new home is perfect.
Malcolm is Always polite and friendly and very helpful with getting the jobs done on our snag list.
Thank you also to tradesmen that have been to the house, were also polite and friendly.
Thank you PennyFarthing!!

Well done to Malcolm and the team for picking up all the snags and dealing with them. The trades team working on the snags have been great so well done all.

If I could give no stars then I would.
My apartment is uninhabitable due to continued issues with water ingress and further problems caused by the builder. Pennyfathing are aware of the numerous issues but ignore my emails.

Quality repair by Matt today, great workmanship and attention to detail.
Many thanks.