Pennyfarthing Homes Reviews 

Sue from the customer care department was very helpful. I had a query on a colour for a product used on our house when it was built in 2016, which wasn't in the house file. She came straight back to me with the information I needed same day.

Great customer service.

Thank you

Glenn

Malcolm was fantastic , he looked after us at Potters Wood (customer care), pre and post moving in 👍
Sean .

We've been in about 6 weeks now and still as happy as they day we moved in. There have been no issues with the house at all and everyone we have dealt with have been helpful and friendly.

During the whole sales process Jackie has been incredible and really helped our first time buying experience go as smooth as possible. From the day we moved in Malcolm has looked after us and been helpful and efficient getting the few minor snags taken care of and its been a pleasure to deal with him and his team.

Do not buy a penny farthing home. We purchased our home back in 2021 yet we are still waiting to have a fully working bathroom. We paid extra for tiles which had to be relayed 8 times due to poor contractors and poor workmanship. We then have had our en suite replaced now 5 times due to the same error happening. It is appalling that such a large company cannot get a bathroom correct. We now have no faith in our entire home. If you want a stressful, disruptive and time consuming home please go and buy one because thats exactly what you will get.

The complaints team do absolutely nothing when it comes to raising a formal complaint, had to go to trading standards and they have advised to make a formal complaint. Next step is the ombudsman as we have been purely ripped off. With a brand new bathroom each time installed they refuse to extend warranty, some how they can't guarantee their own work will not fail. This is the reason why. With over 250 bathrooms being replaced across Potters Wood and Augustus Park due to using cheap parts, not what you would expect in a premium home.

The only reason we have had things moved is due to Matt from customer care. He has been brilliant. I wish I could say the same about everyone else at the company.

Like the first house I bought from Penny Farthing, from Jackie and the girls in the sales office to Malcolm quickly sorting out any snags I have found that they are an excellent company and deserve there 5 star rating.

The house is superb, the quality of finishes is spotless, great care to all detailes.
From the first day we decided to buy a new house and visited the Pennyfarthing site at Potters Wood, the experience we had with them was fantastic. Jackie and rest of the team of the sales office were very suportive and helpful, always in contact with updates, so every step if the process went smoothly.
The house is fantastic, better than expected. Since we moved in, around 6 weeks ago we only found a handfull of minor issues, but thanks to Malcolm from aftersales care and the rest of their team, they were fixed in no time. Malcolm always helpful and very knowledgeable in everything we needed to know.
I would strongly recommend Pennyfarthing to anyone who wants a new house.

Jackie the sales lady was fantastic, honest, new her product and was helpful with information on the area and gave suggestions regarding mortgages. I could not fault her, was good at listening and asking questions. Good follow up phone calls. Very impressed

We had some work done on our windows by Greg from Munster Windows and he reported a secondary issue. The very next morning, without us having to chase it someone was there to correct tissue. This was excellent customer care. In addition, Matt, Chris, Clare and the whole customer care team are always excellent; quick to respond and quick to remedy problems. We have been vey impressed.

Amazing Customer service from Jackie, she was very knowledgeable and was able to answer any questions we had. The build quality is superb, only a few little snagging items (door not closing properly, etc.), which were fixed very quickly with the help of Malcolm.

Definitely recommend them for a new home, don't let the online critics of new builds put you off with a Pennyfarthing home. Top Quality.

Great experience purchasing a new home with Pennyfarthing Homes. The sales team have been excellent from the outset, keeping us updated on the progress including the photos and estimated completion date. Jackie, Gaye, Sina and all the sales team at Potterswood have gone above and beyond to ensure our move went as smoothly as possible. We honestly felt that they had our best interests at heart.
Since moving into our house 1 month ago, we have been more than impressed with the quality of construction and the finishing touches. Malcolm and Rafael from the after sales team have been excellent and the very few imperfections we found have been fixed quickly. We would definitely recommend buying a new home with Pennyfarthing.

Thanks to Matt, Chris & Clare at the Penny farthing Customer Care team, they respond extremely quickly and work hard to resolve all the little issues that have come up in our first year. They've also helped organise & resolve some of the more significant challenging issues with an ongoing leaking shower and chimney issues that a few folks in Fordingbridge have had.
Thanks for the help guys, it's appreciated!

With Malcolm of the aftercare team you get a can-do attitude that gives you the sense that everything will be seen through, whatever it takes - & that's been my experience this past fortnight. I could hardly have asked for more really.

Sue in Customer Service helped me with a query about buying spare parts for a fixture in our house. We are past the end of our warranty period but she could not have been more helpful and responded very quickly. Excellent service and problem solved.

Great customer service and brilliant aftercare as well.
We were first time buyers and buying a new house, so the prospect was all a bit daunting but Jackie, Sina and Judith were all friendly and answered all our questions, plus reassured us through the whole process. The aftercare from them, plus Rafal and Malcolm on the site team has been second to none as well. The belief that new builds are built terribly; full of snags and dodgy electrics is certainly not true for our new home, it’s better than we imagined!
Would highly recommend buying a house from Pennyfarthing Homes

We are so pleased with the quality of our new home on the inside and out. The development looks great and a lot of thought has gone into the design of each plot.

The sales team were fantastic from start to finish. Jackie, Judith, and Sina were all lovely to talk to and helped make the daunting process of buying a new build easier.

The after care was just as good. Malcolm, Rafal and their team looked after us and made sure that any snags we had, which wasn't many and is typical of a new build, were resolved.

Even the builders are a friendly bunch and park their vehicles considerately.

I'm trying to convince my friends and family to move into the new phase they're building!!

Fantastic job Pennyfarthing Homes! They have proven to me that there are good new build developers out there despite all the bad press caused by others.

The thing that sets Pennyfarthing apart from other house builders is their customer care service. Our house has had its fair share of issues, but all have been resolved quickly and to a high standard - Matt from the Customer Care Team is especially worthy of praise, he’s been nothing short of outstanding throughout. Matt is always a friendly face, he finds solutions to issues promptly and the quality of his work is exceptional.
We would definitely recommend Pennyfarthing Homes

Love my new home. Was a bit of a delay moving in but was kept informed of progress. Sales team were lovely. There were some snags, many of which could easily have been avoided with a bit more care and attention. Having said that Malcolm and the customer care team have sorted out any problems.

Fantastic service as ever.We trust them implicitly.Everything done to high standards.We felt that Pennyfarthing wanted what was best for us the customer.We are very pleased that we chose them to buy a new flat.The staff are very efficient and helpful.They were very supportive and have given proper guidance in each and every step.A totally professional team who deliver a top class service. Customer Care guys Malcolm and Rafal did great job to complete our snags on time.

I have excellent experiences with Pennyfarthing Homes especially Jackie of Sales and Malcolm of Customer Care do pay great attention and conscious of my needs. I am happy with my new homes at Potters Wood.

Thanks,

Derek

Our experience of buying a new home from Pennyfarthing homes has been outstanding. Jackie and the Sales office team have been incredibly friendly, polite and professional throughout, Nothing ever too much trouble. Always kept us up to date, contact made every 2 weeks. Thank you for making the journey smooth and stress free. Sue and Sean.