Pentagon Motor Group Reviews 

I purchased my Vauxhall Grandland from Pentagon Vauxhall Derby in August 2024 and, unfortunately, my experience since then has been extremely disappointing. During my ownership the vehicle has required a number of warranty repairs and, following a cam box oil leak repair in January 2026, the situation deteriorated significantly.

Following the cam box oil leak repair, the vehicle immediately felt down on power compared to how it had driven previously. I reported this concern shortly after collection, however the issue remained and the vehicle subsequently went on to suffer three separate breakdowns. During this period the vehicle underwent extensive investigation and repair work, including DPF replacement, injector replacement and further engine-related diagnostics, whilst spending extended periods back with the dealership.

The vehicle remained with Pentagon for long periods of time whilst various investigations and repairs were carried out. During the most recent investigation I was also advised that high oil pressure had been identified, adding further uncertainty as to the underlying cause of the repeated failures. Throughout this process, I was repeatedly left without my own vehicle and experienced significant disruption to both my work and personal life.

To be fair, a considerable amount of time was clearly invested by the workshop team in attempting to diagnose and resolve the issues. Loan vehicles were provided and extensive road testing was carried out before the vehicle was eventually returned to me. I appreciate the effort that has gone into trying to resolve the matter.

However, I was disappointed with elements of the customer service I received. On several occasions emails went unanswered, requiring me to repeatedly chase for updates and responses to questions I had raised. I often found that the specific concerns I was raising were not being addressed directly, despite the seriousness of the situation and the repeated breakdowns.

One particular frustration was when I reported visible black smoke from the exhaust following the repairs. My concerns did not appear to be taken seriously until I returned to the dealership and demonstrated the issue in person, at which point I was advised that the vehicle was not behaving as it should and required further investigation. This ultimately led to additional repairs being carried out.

I was also disappointed with the handling of the loan vehicles. On more than one occasion I was simply handed the keys with little or no explanation of the vehicle's controls or operation. One of the vehicles supplied was an automatic, which I had very limited experience driving. No demonstration or handover was provided and I was left to work out how to operate the vehicle myself. Whilst this may seem minor, after already dealing with the inconvenience of breakdowns and extended periods without my own vehicle, it added to an already frustrating experience.

Following the third breakdown, which occurred shortly after the vehicle had been returned to me, I felt there was very little empathy shown for the disruption I had experienced. Having been recovered multiple times, spent weeks without my vehicle and experienced considerable inconvenience to my work and family life, I expected a more customer-focused approach.

The most disappointing aspect, however, has been the handling of my formal complaint. I submitted a detailed complaint on 30 April 2026 outlining my concerns and asking for clarification regarding the root cause of the breakdowns, the repairs that had been carried out, and whether the underlying issue had ever been conclusively identified. Despite multiple follow-up emails, telephone discussions, and repeated requests for clarification regarding the root cause of the breakdowns and the repairs carried out, I have still not received a substantive reply. At the time of writing, it has been over five weeks since my complaint was submitted.

After experiencing three breakdowns, multiple recoveries by the AA, prolonged periods without my vehicle, months of uncertainty and a significant loss of confidence in a vehicle that I purchased from Pentagon less than two years ago, I do not feel it is unreasonable to expect a clear explanation and response to the concerns I have raised.

Whilst I acknowledge the effort that has gone into investigating the vehicle, the lack of communication regarding my complaint and the absence of any meaningful response have left me feeling extremely disappointed with the overall experience.

Disappointing levels of service and customer support!

My daughter bought a new Ford Puma on a PCP from Pentagon Ford St Helens in September 2025, which within the first week of ownership developed issues with the 360° camera system. This was notified to the dealership who at first didn’t return the any calls, when contact was finally made the car was booked in for inspection. Once booked in it took nearly 7 weeks to fix an issue, however further issues with the camera system occurred within 10 days of the repair. The vehicle was booked in again, the service department then proceeded to inform my daughter that “there wasn’t any fault”, this is despite my explanation and presentation of pictures to support the issue. Pentagon service then conceded that there was an issue which then took a further 2 - 3 weeks to resolve.

The biggest frustration I experienced was that the lack of understanding by the service department in not listening to the list of faults that were present on the vehicle, constantly interrupting when you were explaining what the issues are, at one point I had to show both the Sales and Service what the functionality of the 360° camera system should display, both on a car in the showroom and the Ford sales information.

This coupled with the lack of progress updates on the vehicle, similar responses to other Trustpilot reviews I have seen whereby, “the technician is on holiday/on a course/busy/waiting for Ford Master Technician etc.” were conveyed to me or my daughter.

During the initial issues I requested that the dealership to take the vehicle back and supply a replacement as the vehicle was faulty from new and not fit for purpose, however I was met with a complete brick wall from the sales department, hiding behind comments as “we are not Ford” or “you need to contact Ford Credit as the car is not financed through Pentagon” at the same time saying “we are on the customers side” and I should “contact Customer Services”

I contacted Pentagon Customer Services as suggested, all they did was send the complaint letter to Pentagon St Helens for them to respond. The response was they were working on the car as they were required to do and wouldn’t replace the car. It’s like giving a student their own assignments to mark, hence no resolution from the dealer or customer services.

Looking at previous Trustpilot reviews on this dealership the response from Pentagon Customer Service is typically “we’d like the opportunity to review what happened in detail and address this properly……” Our case is 8905 for you reference.

The vehicle has now been rejected through Ford Credit, as of end of April 2026 however due to the lack of empathy and customer support by Pentagon Ford St Helens my daughter is now without a car.

The only positive during this whole experience was that my daughter was supplied with a courtesy vehicle during the period that her vehicle was off the road, but this was not the vehicle and specification she was paying for, nor did it reduce the amount of mental stress my daughter experienced.

I booked a Fiat motorhome for warranty work at Pentagon commercial repair centre in Middleton. On arrival at reception, l was informed that they did not repair motorhomes and the Pentagon call centre was at fault for making this error. No assistance was offered by the reception to resolve the issue or rebook elsewhere and their response to the customer was to blame the Pentagon call centre.

On return from a wasted journey l contacted Pentagon call centre who apologised for the error and supplied an email address to which l submitted a formal complaint. I have yet to receive a response.

This company are listed as a recommended repairer of motorhomes by Fiat Professional. They accept your booking then on arrival inform you they won't repair your vehicle and decline to answer any correspondence relating to their appalling lack of service and communication.

If you are considering arranging a booking with this company you have now been warned.

Customer reply to Pentagon's response 1/6/26.
Dear Pentagon,
You already have my full contact details on your system from the booking that was made and the formal complaint that was submitted immediately afterwards. Please do your job properly and contact me instead of asking the customer to waste more of their time chasing the dealer via this forum.

Just purchased my new Renault Clio iconic espirit alpine hybrid from Max Lawson .
It was nice to deal with a true professional gentleman who was knowledgeable and honest about this car and had a great understanding of my requirements.
The whole experience was refreshing as their are so many unprofessional people in car sales and I should know as I was in this trade many years ago
I can thoroughly recommend this company. This is my third Renault Clio and totally recommend this brand

My Octavia car had a insurance repair for bodywork, Darren and the team did a great great job, a good customer service from Darren as well, very genuine and helpful member of staff. Thanks.

Callum was very helpful and gave us the space to look around the cars before we chose what we wanted to test drive. Customer service was second to none, would definitely use again.

I gave my car to Pentagon in Middleton for some repair work. During the health check, the mechanic identified additional work which I agreed to, costing around £1,700 in total. However, I also noticed that “change coolant water” had been added for £65, something I had neither requested nor believed was related to the work being carried out.

I queried this at the time and was told by the receptionist that the coolant charge would be removed before I signed the agreement.

When I returned to collect the car, I noticed I had still been charged the £65. I raised this with the receptionist. One member of staff was polite, but another became defensive and insisted that I had authorised the work. I explained that I had specifically requested for this item to be removed before approving the job. She repeatedly pointed at the computer system as proof, but could not confirm when or how I had supposedly authorised it.

I then asked her to check the originally signed paperwork. Once checked, it clearly showed that the coolant item had been crossed off. Despite this, there was no real apology. Instead, she continued to be defensive and accused me of authorising it because it was on the system. eventually she reluctantly to remove the charge stating “on this occasion”, as though they were doing me a favour rather than admitting they made a mistake. I mean there wont be another occasion and I wont be returning to this place again after being treated like this.

I left feeling quite embarrassed and frustrated over something that was not my fault. Clearly there was either a system issue or a breakdown in communication between staff and the system updates.

My concern to management is this: how often are additional items left on invoices after customers have specifically declined them? Whether intentional or accidental, it does raise concerns about internal processes and quality control. I believe this is something Pentagon should seriously review.

My overall experience was'nt the best but the interaction in the end where I was made to feel like I've done something wrong left me no choice but to leave a review.

They say a company is only as good as its leader, in this case its true, having received extremely poor service with my brand new car I left messages for Danny Whitehead, Dealer Principal, to call me back, no reply! So after three visits to have issues corrected I am no further forward, in fact more issues now than before. No wonder their Service department don't get back to you, their Customer Care department is pointless and resolves nothing, if they're led by an individual who only cares about selling cars. Do yourself a favour and buy elsewhere, buying the car is one event, maintaining it is many events and these people do not care!

Just traded our 11 year old Corsa SE in and purchased a 2024 Corsa GS. The transaction was carried out by Vick Sandu ,he was very helpful explained everything and the transaction went without a hitch. We are very pleased with our new car. Thanks for the experience.

Picked up my mobilty car today from Sarah lee she is very helpful from start to finish and any problems to ring her and she is happy to help everything was explained kept in touch all the time letting me know what's happening and when. I am very happy with car and service giv

Had a air bag recall all went well but then then constantly ringing to get feedback , no need to keep ringing i said was happy when done should of been left at that not ringing me 3 times a day !

Went for a service and early MOT, told MOT fail due to tyre pressure sensors and the replacement would cost £263. Feel like it would have been better for the customer if they had done the MOT first and advised me of any repairs, so that I could have had the option to postpone the service until another time, to afford to get the repairs done. Instead they did it the other way around and did the service first, so it was too late and I would have to pay for the service, then the MOT and repairs.

When I went into the garage, I was advised that they thought I needed two sensors but, until they do the repairs, they don’t know if all four needed replacing, if so then this would be done in the price. I did think the quote was steep and did call another garage for all four sensors to be repaired, which came in cheaper however, Pentagon advised I should not be driving the vehicle and if I went elsewhere I will have to pay half the MOT price again for them to do the re-check. I felt pressured to go with them and thought it probably wasn’t worth the hassle of going elsewhere, driving a car without an MOT, and still paying for a re-test.

In the end they fitted two sensors and gave me my MOT, but only a week after the repair, my system warning lights were on again. I took it back to Pentagon and they are now saying it is the other two sensors and they want me to pay over £200 again to get the work done. So I am no better off with the same problem having already paid out £263. The other garage’s quote was cheaper and for all four sensors, so now I wished I had taken the car elsewhere for the repair and this problem would not have re-occurred.

This has all left me with a bad taste, the reason I went with the dealer was because I don’t necessarily trust garages for ripping people off, unfortunately this is how I now feel about Pentagon. I certainly won’t be using them again and won’t be going to them for the repairs, services or future car purchases.

Would I recommend them? No, feel like they are a rip off and I don’t like their practices. I was also told the mechanics charge £150ph for labour hence why their repairs are so expensive.

Just purchased a vw T-roc from the Lincoln branch and I made the purchase though Callum which was very straight forward and kept me up to date on the sale progress. Nice guy 👍.

Our 5 month old car needed a software update and was undrivable in the meantime, so it spent 8 days sat in Pentagons car park waiting to be looked at - 5 days over the date it was booked in. Terrible customer service, they couldn't have been more unhelpful if they tried. Never answer the phone and when you go in person to speak to someone you get no help whatsoever. If this wasn't bad enough it cost us over £600 to hire a car whilst ours was out of action that we're now out of pocket for. We put a complaint in about it, but the customer services is so bad they haven't even bothered responding to that, despite many follow up emails.

An amazing experience with Pentagon Scunthorpe Peugeot. These were certainly the best priced for a brand new Peugeot in the country, well worth a visit.The staff were friendly and courteous. They were warm and welcoming. Nothing was any trouble and they kept us up to date with the cars delivery date. Malcolm the sales man at this branch went above and beyond and is a genuinely true top gentleman. He certainly made this purchase run smooth and won the sale. If you are looking for a great deal then ring Pentagon Peugeot in Scunthorpe and ask for Malcolm.👍 Best wishes Christine & Neil

I have been a pentagon customer for many years and my cars engine light came on. Taking it to the dealership the fault was diagnosed and repair conducted within 48 hours with Brooke keeping me updated constantly.

Amazing service as always and a reason as to why I will never go elsewhere for purchasing or servicing of my vehicle

We went in on Saturday looking to purchase a car, not sure as to which one just yet a few ideas but nothing set in stone. Courtney greeted us and offered some assistance but wasn't pushing to sell just friendly in general, so once we had a couple different cars in mind we let her know and she proceeded to get the keys and show us all around the cars and answered all questions we had. we came back on the Tuesday after having some thought about it and purchased the chosen car. (Thank you to Courtney for making our experience special and NOT being like the typical "sleezy car salesperson") 10/10 will recommend!

I recently purchased a Peugeot 3008 from Pentagon Ford Warrington, and the service was excellent.

I want to give a special mention to Antony Goulding, who was professional and helpful throughout the entire process. He provided a comprehensive video of the car, handled the finance arrangements smoothly.

Overall, it was a great experience, and I highly recommend asking for Antony if you are looking for a new vehicle.

Awful experience thus far. Partner and I purchased a BYD Seal U last May. We had a positive experience buying the vehicle initially but it wasnt until the paperwork was to be signed that everything started to unravel a bit. Firstly our initial quote we received for the vehicle was great. It wasnt until a few days later we received the call that the price then changed. It wasnt far out of the realms of what we we're originally quoted so we we're willing to let this slide. Our vehicle came in and my partner spent the best part of the day waiting to collect it. We we're then told that they we're having an issue updating the vehicle so we could take away a courtesy car until the vehicle was ready. We ended up having this courtesy car for a few months before being able to have our vehicle we purchased. All the while whilst paying for our vehicle as well.

We we're also of the mind that we had purchased tyre cover with the vehicle, it wasnt until we needed a replacement that we found out this wasnt added and when we came to enquire our emails we're ignored!

Now not even a year later we are having to have the condenser in our vehicle replaced. I have tried to call the service department multiple times and cannot get through to anyone. Our service video says that we should not drive our vehicle until the condenser has been replaced but was not told this until we had seen the service video.

Overall poor communication and response times and nowhere to raise issues.

Very polite and helpful answered any questions that I had