Pentagon Motor Group Reviews 

Thankyou Neil for looking after me and providing an amazing service and was so helpful

1⭐ Review Pentagon Peugeot

I purchased a vehicle from Pentagon Peugeot around three months ago after finding it on AutoTrader. I made it clear from the start that I needed a car quickly as I had just disposed of my previous vehicle. I was assured over the phone and via email that the car was “showroom quality.”

Due to time pressure on the day of collection, I was unable to inspect the car thoroughly until a few days later. When I did, I found:
• Scratches across the passenger-side dashboard (looks like damage from a dog)
• A chip and scratch on the bodywork that was not disclosed
• Rubbish left inside the car, suggesting it had not been properly valeted
• Rear air vents not functioning correctly
• A wireless charging pad that overheats my phone without charging it

When I checked the vehicle recalls, I discovered a safety recall was still outstanding. I raised this with Eliza, who incorrectly stated via email that recalls are only “online updates,” which is not accurate.

After weeks of back-and-forth emails, I was passed to Matt. This was already two months into the issue. I was offered three options: a full refund, £250 compensation, or for them to fix the damage and issues.

When I agreed to repairs, the process stalled repeatedly. I was told it would be sorted alongside a courtesy car booking, but this was delayed. Matt then went on leave without passing the matter to anyone else, leaving the situation unresolved yet again.

After further delays, I felt pushed into accepting the £250 just to bring the matter to an end. The payment was sent without any confirmation email or explanation.

The overall experience has been disappointing. What was sold as “showroom quality” was clearly not. Communication was poor, the recall information was incorrect, and the handling of the complaint was slow and unprofessional.

I would strongly advise anyone purchasing from this dealership to inspect the vehicle extremely carefully before driving away. This is pentagon Barnsley

Just a warning about buying from Pentagon Mazda. These sold me a faulty car for £24,000 that I part exchanged a nice car against for convenience at a very low price, the car I bought needed a new engine which became apparent after the drive home which I notified them about quickly with videos. The warranty seemingly didn’t cover this repair.
Fast forward 3 months after almost daily calls and emails and a lot of stress they refunded me the cost of the purchased car however I actually lost thousands due to the part exchange which I was told was my decision at the time of sale and not their problem.
The senior staff namely Stephen and Arnie at Pentagon Mazda and BYD don’t really care about after sales and only acted after a email to the MD of Pentagon group. They always say they’ll call back by the end of the day but actually don’t.
I’d strongly recommend if you do buy from them don’t part exchange with them. This is actually the worst business I’ve ever been unfortunate enough to deal with. I’m thousands of pounds down due to a dodgy dealership with clever small print. Edit. As you can see pentagon responded to this and suggest I can contact them to discuss. They have all my details from months of trying to sort this out and are not interested in discussing this. I would be expecting the members of pentagon Mazda and BYD to be demoted due to their efforts. I’m considering legal action now.

What should have been a simple warranty repair turned into months of stress, wasted time, and repeated trips to the dealership — all made worse by poor communication, dismissive staff, and shockingly low standards of workmanship. Across three visits, my car came back with damaged, oily fingerprints all over a near‑white interior, misaligned trims, dirty floor mats, a missing car key blade, and even the brand‑new headliner already marked and incorrectly fitted.

I was spoken to rudely, given contradictory information, and left without transport. The situation became so bad I had to involve SEAT UK just to get anything taken seriously.

My previously immaculate car was left in worse condition than when this started, and I’ve completely lost confidence in this dealership. I won’t be using Pentagon SEAT Scunthorpe again, and based on my experience, I’d strongly recommend others steer clear.

Bought a pre-registration car with 1 mile on clock. 60 miles into journey home, warning light comes up and require breakdown team to attend. Fault codes cleared and travel back to Edinburgh. Agree with Pentagon to bring the car back to Burton to have checked, all fault codes provided. Car is checked and no faults found by Burton on Trent. 3 weeks same fault has recurred. Claim this is due to the codes being cleared despite these being provided in advance and acknowledged in the pre check-in process

Complaint lodged with Pentagon customer services, 4 weeks later still no response despite follow ups sent. Having now to pursue through motor ombudsman.

At first Pentagon were ok, moving from Drive Vauxhall who in the end abysmal.
My first full service was good including a courtesy car…. It rapidly went down hill, wanted £20 for the courtesy car etc… I asked for a quote for a new Cam belt “three times” …. Eventually coming in at £1600 ….. Halfords £600 so you do the maths…. Steer well clear of this group, they do not understand the word customer service… Amateur outfit and disjointed.

Contacted pentagon renault oldham, to have original oem accessories from the renault catalogue to be supplied and fitted. Received and email from Sam Churchill central manager who informed me that I would need to speak to parts. And supplied a phone number for Lincoln (I live in Manchester) after a brief discussion with parts, who informed me he doesn't supply parts for renault cars.

I contacted pentagon oldham again where service would book my request in but would need to get a quote for labour. One week later I recieved a text message from an unknown number quoting my request at £1023 for labour plus parts (roughly £500)

I called renault wigan who couldn't be more helpful and told me that my requested order supplied and fitted is a set price through all renault dealerships and that price is £662.80 all in including Vat. Plus anything ordered from renault catalogue is fitted at reduced labour rates roughly half price.

Pentagon oldham tried to scam me out of £900+. I'd arranged a service plan for the next four years i can assure you I will never take my car anywhere near this company... Pentagon is a cowboy firm

Be warned customer service is outrageous and means nothing to Pentagon.

I visited the Kia dealership in Mansfield today regarding an issue with my Kia EV3. The concern was clearly visible panel gaps on the front doors and a noticeable misalignment/protrusion at the front of the vehicle.

After a brief inspection, the technician stated that this was “acceptable tolerance.” I strongly disagree. This is a brand-new car, and visible body panel gaps and misalignment should not be considered acceptable under any tolerance.

What was most disappointing was how quickly the issue was dismissed, without any detailed technical explanation or proper investigation. The explanation given felt generic and unconvincing. It gave me the clear impression that the technician assessing the vehicle lacked sufficient experience, particularly when it comes to body alignment and build quality issues.

Buying a new car with visible defects and being told that this is “acceptable” is simply not acceptable. Customers expect higher standards and more competent technical assessments from an official Kia dealership.

Based on this experience, I have lost confidence in the level of technical expertise at this dealership.

Do not give this garage your phone number, as they will not leave you alone!! Had now 4 to 5 calls from an over zealous Lauren. Only interested in COMMISSION and will hound you until they get a sale. Found a car elsewhere in my price range.

Great experience in BYD and Vauxhall Jak was great.

Excellent- very happy with the customer service and my car

I was ready to proceed with a purchase and pay the full asking price for a new vehicle advertised on AutoTrader. Yesterday I was told delivery could be arranged (at my expense), only to be told today that delivery is not possible at all.

For a national dealership group that advertises “nationwide delivery” on its website, this is extremely disappointing. The explanation given was that they are short staffed and have a large showroom, which is hardly the customer’s problem.

The whole experience has been a waste of time and the service has been poor from start to finish. I only wish I had checked their Trustpilot reviews before engaging with them in the first place.

The salespersons name was Liam Lloyd. I offered to arrange my own transport and he didn't even respond. Pentagon have responded to the review and offered to assist but provided no contact details.

Buying from this business 12 months ago a Vauxhall Corsa for £10,000. They threw in extended warranty, thought i had a good deal. 12 months on engine light lighting up on dash. Took it back, wanted to charge me over £1000 for repair. Conversed with leadership at this place only to be re-buffed. Extended warranty not worth paper it's written on. I picked my car up as can't afford repair, only to be charged £155 for machine analysis. Am disgusted to be treated this way! No Good Will, nothing. AVOID THIS BUSINESS LIKE THE PLAGUE!

My mother and I purchased a vauxhall corsa 21 plate from vauxhall Burton on trent in July of last year and we've had nothing but PROBLEMS ever since. We sourced the car through female friendly finance and financed the car through Moneybarn.

We've taken the car in for brake, speedometer and DAB radio issues already. We then had a warning light about the vehicle needing oil and come to find out after spending £70 on oil We didn't need it. Bare in mind we've only had the car not even 6 months.

Fast forward NOW, 9 January 2026 whilst driving SEVERAL warning lights lit up the dashboard: ABS BRAKING SYSTEM FAULT REPAIR NEEDED, HILL START SYSTEM FAULT, COLLISION DETECTION RISK SYSTEM FAULT, ESP/ASR SYSTEM FAULT REPAIR NEEDED. Due to the persistent amount of problems with this car we've now raised complaints with Moneybarn and Female Friendly Finance, quoting the consumer rights act. We also raised a complaint with the pentagon group but NOBODY has contacted us to resolve. These faults are a clear hazard to not only us but to other drivers on the road as well. We found a service receipt in the vehicle after purchase and noticed that the engine in this car has been replaced and we have repeatedly asked why and get fobbed off and told they do not have to disclose which in fact they do. Also, I have a 5 year old grandchild and if something happens to her whilst driving the hazard of a car your company will be sued

Basically, we do not want this car anymore because its faulty!!!! Someone and I dont care who but someone from pentagon needs to respond to this review with the best contact number or my lawyers will be contacted and also the Motor Ombudsman

Drove from Derby to Pentagon Loughborough to look at the Chery. My husband requested a quote by phone after discussing it, didn’t receive it, so called spoke to Adam again, who assured us we’d get the quote that by 6pm…. Still waiting… 5 days later… pretty poor hat you can’t even get a quote… that’s 10 days!

Really helpful staff. Harry was very pleasant, did not feel pressured. Car ready for test drive even though we got there early. Happy with the deal we got, although the invoice listing was very confusing and price presented was with lots of extras added on that was not wanted and some confusion over VAT. Harry redid invoice to reflect actual purchase. Overall happy with service.

Pentagon replaced our Astra wing after a minor bump. Superb workmanship and attention to detail and constant updates on progress. This wasn't a straightforward repair due to Sainsbury's Insurance and Axa the underwriters unable to agree on the level of excess to apply. This delayed the repair by 3 months but at all times Sarah at Pentagon was very helpful and supportive in helping us to resolve this issue. (The issue was finally sorted after the involvement of our MP Catherine Atkinson.)

Can definitely recommend Pentagon THANKS.

I purchased a Renault Captur Hybrid from Pentagon in August 2025. Since purchase, the vehicle has had multiple faults.

Most seriously, the car has now suffered a complete engine/electrical failure and broke down, leaving me without a vehicle. I am currently several days without a car and still awaiting meaningful support or a response from Pentagon despite submitting a formal written complaint.

The vehicle was sold with a warranty arranged through Pentagon, yet I am now caught between RAC and Assurant, each giving conflicting information about hire car cover. I paid £899 for this warranty and have still been left without transport. This issue appears to be between Pentagon’s chosen warranty providers, but the impact has been entirely on me.

I am a carer for my mother, who has dementia, and being left without a car is causing significant practical difficulty. I appreciate faults can occur, but the lack of communication, ownership, and urgency from Pentagon has been extremely disappointing.

Given the number and seriousness of issues within six months of purchase, I have lost trust in the vehicle and in the support provided by Pentagon. I am still awaiting contact to resolve this matter.

At 10am this morning I contacted Pentagon Warrington to speak to used car sales. After I left my number I was told I would get a call back straight away, at 11.20am I rang again and I spoke with Phil who again said someone would call me back at 12.10 the new sales manager of BYD rang me back and said I would need to speak with the used car sales team and guess what…someone will call me straight back. 3 hours so far (now 13:00hrs) and I’ve not had a chance to speak about buying the car I wanted. Not to worry because I’ve found the same model elsewhere, spoke with someone straightaway and I’m now booked in for a test drive, all being well I will buy it later today. If I’m having this much trouble trying to buy a car imagine how hard it must be to get an issue looked at? After reading other poor reviews from Pentagon Warrington it looks like promises to improve were just words. Next stop is to complain to BYD about one of their dealers.

Great service today pentagon motors mitsubishi
Reception staff many thanks lads