Weeks and weeks down the line, I am still waiting for my reglazed glasses to return to me. Emails to Perfect Glasses are being ignored and I have no idea whether or not I have just wasted my money and... See more
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See what reviewers are saying
If only I had read these reviews before making an order. Absolutely inept company. When they wanted an extra £16 (something to do with the lenses) the email communication was instant. Now I want to... See more
Originally ordered some progressive glasses in mid-Nov. They took several weeks to arrive and I couldn't wear them. Disappointing. Then contacted Perfect Glaases to ask about returns as they claim to... See more
My Glasses arrived and the rimless frames are of good quality better than I expected. The price was way below what my optician a very well known UK chain would have charged me. Rimless frames are e... See more
Company details
Information provided by various external sources
At Perfect Glasses we provide an excellent range of high quality prescription glasses and sunglasses. You can literally choose from a collection of over 1000 pairs of glasses for men and women. And yes, buying prescription glasses online is easy. Every optician in the UK is required to give you a copy of your prescription when you go for your eye test. Once you have this, simply choose a pair of prescription glasses from our site, enter your prescription or click it using your smartphone and email it to us. Once you have placed the order for your new glasses online, you can expect to receive them within 7 working days!
Contact info
London, United Kingdom
- 0150 927 9955
- support@PerfectGlasses.co.uk
- www.perfectglasses.co.uk
2.6
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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real good fast delivery great price
February 17, 2022
Unprompted review
Very happy with service
Very happy with service. On three occasions I ordered prescription lenses and 2 sets of sunglasses. All arrived quickly and were exactly as ordered. No problems subsequently. Very pleased.
February 17, 2022
Unprompted review
Fantastic value and quick service
For the prices paid I wasn’t expecting much however every pair of glasses I have received have been well made.
February 16, 2022
Unprompted review
Fantastic service.
February 15, 2022
Unprompted review
Happy throughout whole procedure.
February 15, 2022
Unprompted review
Perfect for a spare pair
Ordered a spare pair as mine were being repaired and even with the Xmas and New Year break they arrived promptly. Perfect for the price.
February 15, 2022
Unprompted review
Service problems
When I first ordered glasses from Perfectglasses everyting was fine. The last time I ordered things went wrong. My earlier PD was not used (despite confimation that my details were held by Perfectglasses). The glasses also took a long while to arrive. My email correspondence was handled by someone who did not seem capable of checking the facts, and when it was agreed to return them, I was asked to send them to an address in Canada. I then had to ask for a UK address, whic I did get. The UK folk tried to be helpful, but by that time I was so fed up I wanted my money back, which I received. I need to be confident that this won't happen again before re-ordering. As yet, I've not seen or heard anything that confirms that there has been any improvement.
February 15, 2022
Unprompted review
Reply from Perfectglasses
Hi Geoffrey,
Thank you for your feedback.
I am so sorry to know that the glasses took longer than expected to be delivered and it was not made accurately to the previous prescription on record.
I understand from your above message that the details were not shared correctly by the executive handling your email, we will ensure the team is briefed about the same to avoid such silly errors in future.
Sorry to know that you eventually had to claim for a refund due to the hassle however be assured you will not face any issue going further.
As a gesture of apology we wish to offer you a special discount on your next purchase. Please email us your order details at support@perfectglasses.co.uk and we will be glad to share the discount code for you to complete your new purchase.
Look forward to serving you better in future.
Regards
Team PerfectGlasses.
They are Ok as they fit and I can see…
They are Ok as they fit and I can see clearly
February 15, 2022
Unprompted review
Fab nice glasses cheap price to…
Fab nice glasses cheap price to fabulous are
February 15, 2022
Unprompted review
Very good service.
February 15, 2022
Unprompted review
Responsive customer service
Responsive customer service, good pricing and selection.
February 15, 2022
Unprompted review
Great quality
February 15, 2022
Unprompted review
Decent glasses, denet company.
Nice glasses, great selection, good prices. Exchange was simple when I didn't like a pair once made up. Cannot fault them.
February 15, 2022
Unprompted review
Great looking and value glasses safely…
Great looking and value glasses safely delivered
February 15, 2022
Unprompted review
It was good just wish you could see the…
It was good just wish you could see the side of the glasses
February 15, 2022
Unprompted review
The glasses I received were great
The glasses I received were great, the prescription upload process was quick and easy and the pricing was good and easy to follow.
February 15, 2022
Unprompted review
Great service and great product
I have purchased my glasses from Perfectglasses several times and I always have received great service and great product for affordable price. I recommend to use Perfectglasses also for others. :)
February 15, 2022
Unprompted review
Can't fault this company
Lots to choose from. I got the glasses I wanted at a great price. Prescription a bit tricky if you haven't done it before but help available. Fast turnaround and delivered quickly. I wouldn't look elsewhere now
February 15, 2022
Unprompted review
Decent glasses for a reasonable price
February 15, 2022
Unprompted review
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