Weeks and weeks down the line, I am still waiting for my reglazed glasses to return to me. Emails to Perfect Glasses are being ignored and I have no idea whether or not I have just wasted my money and... See more
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See what reviewers are saying
If only I had read these reviews before making an order. Absolutely inept company. When they wanted an extra £16 (something to do with the lenses) the email communication was instant. Now I want to... See more
Originally ordered some progressive glasses in mid-Nov. They took several weeks to arrive and I couldn't wear them. Disappointing. Then contacted Perfect Glaases to ask about returns as they claim to... See more
My Glasses arrived and the rimless frames are of good quality better than I expected. The price was way below what my optician a very well known UK chain would have charged me. Rimless frames are e... See more
Company details
Information provided by various external sources
At Perfect Glasses we provide an excellent range of high quality prescription glasses and sunglasses. You can literally choose from a collection of over 1000 pairs of glasses for men and women. And yes, buying prescription glasses online is easy. Every optician in the UK is required to give you a copy of your prescription when you go for your eye test. Once you have this, simply choose a pair of prescription glasses from our site, enter your prescription or click it using your smartphone and email it to us. Once you have placed the order for your new glasses online, you can expect to receive them within 7 working days!
Contact info
London, United Kingdom
- 0150 927 9955
- support@PerfectGlasses.co.uk
- www.perfectglasses.co.uk
2.6
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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These guys have everything just right
These guys have everything just right. Quality and value all rolled into one as well as fast delivery and communication.
March 15, 2022
Unprompted review
Fantastic Customer Service
It took a lot of scouring the internet to find my favorite pair of glasses - Lacoste L2660 424. After trying several other retailers and being disappointed at having my money refunded more than twice (due to them being out of stock) - I finally found them (again) on the perfectglasses.co.uk site. I ordered a pair of Lacoste L2660 424 frames from perfect glasses with bated breath. The customer service i received was fantastic - not only was i informed about their availability - was sent updates every step of the way till I received them. Needless to say - the glasses are amazing and i get compliments on them regularly. Thanks guys!!!
March 15, 2022
Unprompted review
Really good range of glasses at all…
Really good range of glasses at all prices, quick delivery.
March 15, 2022
Unprompted review
Brilliant service and good quality…
Brilliant service and good quality products
March 15, 2022
Unprompted review
Ordered mine on the 15th Feb still not…
Ordered mine on the 15th Feb still not received! Got a tracking number but all it's been saying "we've expecting it" Very poor service. Going to Tesco for my next pair and contacting my bank about getting a refund as my request have fallen on deaf ears!
March 10, 2022
Unprompted review
Reply from Perfectglasses
Hi Tony,
I am so sorry to know that you have not received your glasses yet.
Unfortunately, your glasses were misplaced by the courier company, as discussed with our team we had agreed on a refund for the same.
The refund was processed for your order, please be rest assured the refund will reflect in your next bill.
Regards
Team PerfectGlasses.
Second purchase and I am very glad with…
Second purchase and I am very glad with the quality…affordable and good… full recommend
March 9, 2022
Unprompted review
Avoid!!
If you want your glasses in a reasonable amount of time, don't bother with this outfit. Ordered mine 3 weeks ago and still nothing! Its been shown as dispatched for over 6 days!!
Absolutely no communication from the company, nothing to indicate there would be any delay, and when I contacted them to enquire where my glasses were and provide a date for delivery, well all I got was a bland response promising a tracking number which I still have not got.
I purchased one pair to see how they would manage with an order, its fair to say that I will not order from this company again, they have no idea of customer service.
Whether I get my glasses or not is anyones guess. My advice is avoid this company, there are plenty of others out there that will probably have a speedier delivery time and keep customers informed of what's going on.
March 7, 2022
Unprompted review
Reply from Perfectglasses
Hi Mark,
We are extremely sorry for this experience. Please can you share your order number and I will have this sorted for you?
The glasses are fantastic
The glasses are fantastic, I bought some from local at a vastly overpriced cost and they are heavy and already scratched. The ones from perfectglasses are light trendy and perfect so I can now buy more colours and styles
March 5, 2022
Unprompted review
Don't need to spend too much money to…
Don't need to spend too much money to buy your next glasses. They are cheap and good quality. I am using for last 2 years
March 3, 2022
Unprompted review
Good customer service and good quality…
Good customer service and good quality products.
March 3, 2022
Unprompted review
BEWARE!
A month after ordering, still no glasses. I have contacted them twice - plenty of excuses but no glasses.
I wonder if this company is now a scam or has been taken over by scammers.
The next step to claim a refund from my credit card company.
UPDATE. It is now mid March and STILL no glasses. Perfect Glasses get 10/10 for excuses and promises but 0/10 for supply. Had a phone call to say that they would definitely arrive last week! Abysmal service.
AVOID this company if you want to keep your blood pressure low.
UPDATE 2. Finally the glasses have arrived - ordered on 3rd February and delivered on 8th April. The glasses seem OK, but the reading area of the lenses seems rather small.
March 2, 2022
Unprompted review
Reply from Perfectglasses
Hi Davis,
Thank you for your feedback.
Please accept our sincere apologies for the unsatisfactory experience you have had with your recent purchase.
I can confirm that your order for Bifocal lenses has been dispatched, however, we are so sorry for the delayed delivery. The delivery states for your order is being looked into by our experts and you will be contacted with an update before the end of the day.
Please be assured that you will soon receive your glasses and you will be delighted with them.
Regards
Team PerfectGlasses.
Perfect glasses are good value and…
Perfect glasses are good value and arrived on time.
March 2, 2022
Unprompted review
A 1st rate service after a hiccup
My first order with perfect glasses was eh perfect!
My second order had it's issues apparently a delivery problem, but in all fairness after speaking to Villi from Perfect glasses I received a very fast refund and the promise of a second pair made up and sent out with another courier if I was not happy to simply return them and true to Villi's word my glasses arrived when I least expected them and I have to say they are every bit as good as my first pair of rimless titanium very sturdy.
Thank you again Villi and Perfect glasses for another great service my next pair of glasses will also be a pair of perfect glasses
February 23, 2022
Unprompted review
Reply from Perfectglasses
Hi Dave,
Thank you for your feedback.
I am extremely sorry to know that you have not had a satisfactory experience with your recent purchase.
I can confirm that your glasses have been dispatched, unfortunately, the selected frame had to be sourced hence has taken additional time to be processed as compared to your previous pair.
Please be assured, you will soon receive your glasses and you will be delighted with them just like you were with your first order.
Feel free to email us at support@perfectglasses.co.uk or call us on +441509279955 for any further queries.
Regards
Team PerfectGlasses.
The last experience was very straightforward.
The last experience was, very simply, to go online, enter my new prescription details and to place an order. In a situation where you know the frame style you want placing an order is a very straightforward process.
February 22, 2022
Unprompted review
Generally a good service
Generally a good service, lovely glasses great service
February 20, 2022
Unprompted review
Great service and tremendous value
Great service and tremendous value. Will use again..
February 18, 2022
Unprompted review
I bought and everything was perfect!
February 17, 2022
Unprompted review
The web site was clear and ordering was…
The web site was clear and ordering was easy
February 17, 2022
Unprompted review
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