Weeks and weeks down the line, I am still waiting for my reglazed glasses to return to me. Emails to Perfect Glasses are being ignored and I have no idea whether or not I have just wasted my money and... See more
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If only I had read these reviews before making an order. Absolutely inept company. When they wanted an extra £16 (something to do with the lenses) the email communication was instant. Now I want to... See more
Originally ordered some progressive glasses in mid-Nov. They took several weeks to arrive and I couldn't wear them. Disappointing. Then contacted Perfect Glaases to ask about returns as they claim to... See more
My Glasses arrived and the rimless frames are of good quality better than I expected. The price was way below what my optician a very well known UK chain would have charged me. Rimless frames are e... See more
Company details
Information provided by various external sources
At Perfect Glasses we provide an excellent range of high quality prescription glasses and sunglasses. You can literally choose from a collection of over 1000 pairs of glasses for men and women. And yes, buying prescription glasses online is easy. Every optician in the UK is required to give you a copy of your prescription when you go for your eye test. Once you have this, simply choose a pair of prescription glasses from our site, enter your prescription or click it using your smartphone and email it to us. Once you have placed the order for your new glasses online, you can expect to receive them within 7 working days!
Contact info
London, United Kingdom
- 0150 927 9955
- support@PerfectGlasses.co.uk
- www.perfectglasses.co.uk
2.6
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Always good and speedy service
Always good and speedy service. Highly recommended.
April 20, 2022
Unprompted review
Prompt service
Prompt service. Was kept well informed of potential delay in delivery which didn't happen in the end. Happy with glasses received.
April 20, 2022
Unprompted review
Excellent Customer service
After initial problems with the pupil distance, the excellent customer service staff, Ash and Francis, helped me get the prescription right and now I have the glasses I need and can use. Thank you, guys.
April 19, 2022
Unprompted review
Over 4 weeks and still waiting!!!
I ordered a pair of glasses for my daughter as hers had broken and she didn’t have a spare pair so I ordered a replacement from Perfect Glasses as they would deliver within 10-12 days. I have paid just over £100 for a pair of glasses that I ordered over FOUR WEEKS AGO and they still haven’t arrived. My poor daughter has suffered headaches while waiting for these glasses and still I haven’t been told when we are likely to receive them. My advice - AVOID THIS COMPANY IF YOU NEED GLASSES IN A HURRY.
I have now been told that when the glasses are ready it will be another 7-8 days from dispatch before I will receive them because they are coming from overseas!!! I’m fuming 😡
April 9, 2022
Unprompted review
Reply from Perfectglasses
Hi E J Atkins,
I am extremely sorry to know that you have not received the glasses that were ordered over four weeks ago.
Our sincere apologies for the inconvenience this might have caused your daughter however I can assure you that orders are dispatched within the promised time frame and depending on the prescription the processing time may differ.
Unfortunately, I am unable to retrieve any order details with the given name hence request you to please share your order details or the name on the order for us to check and update you on the delivery time frame.
Regards
Team - PerfectGlasses.
Great service and fast delivery
Great service and fast delivery. The selection is amazing and so are the quality of the glasses.
March 30, 2022
Unprompted review
Ordered and had delivered a fantastic…
Ordered and had delivered a fantastic pair of stylish glasses with my prescription, great lenses, great fit, and price suited me perfectly, and delivered on time, look forward to my next pair
March 30, 2022
Unprompted review
Buyer Beware- Poor delivery, product and customer service
Order was "dispatched" after 7 day( not 72 hours as claimed) and then "lost" in the post, and was never chased up by the vendor. Eventually turned up more than 5 weeks after ordering.
However, prescription installed was incorrect rendering the glasses completely useless to me - A further 4 weeks of e-mails back and forward with the company and no further forward with my requests for a refund, or to return the glasses ignored.
Now in hands of Credit Card company, ordered elsewhere and correct prescription delivered within 3 days. Look elsewhere folks!
March 29, 2022
Unprompted review
Reply from Perfectglasses
Hi Callum,
Thank you for your feedback.
I am extremely sorry to know that you are not satisfied with the experience against the recent purchase as there was a delay with the delivery of your glasses and on receipt the glasses were not suitable.
The usual processing time for Single vision orders is 5-7 business days however orders with made-to-order lenses can take additional time as the lenses have to be customized as per your request.
I understand from your message that the glasses received seemed to be made to an incorrect prescription hence were not suitable.
We offer a 90 Days Unconditional Return and a One-Time Exchange for all our orders. As per our policy, the support team member was in discussion with you to figure out how you wish to proceed however before we could come to a conclusion we received a dispute from your Credit Card Company.
At the moment we have no control over the payment received for your order as it is being held by your bank. We have responded to their concerns and the same is being reviewed by your bank. As per the update from your bank your dispute is being reviewed and will be closed on May 12, 2022, once the investigation is complete. Please be assured we have shared details approving a refund without any quibble.
If you have any further queries regarding the glasses please feel free to email us and we will be glad to assist you further however regarding the refund I would request you to contact your bank.
Regards
Team PerfectGlasses
Really awful!
Really awful!! It's very much starting to feel like a scam. Ordered glasses 7th Feb, it's now 29th March.. No refund despite constant chasing, no glasses ever arrived, no tracking ever provided. DO NOT TRUST THIS COMPANY
March 29, 2022
Unprompted review
Great service,very reasonably priced
March 19, 2022
Unprompted review
Really great service
Really great service. So much choice. Amazing high quality glasses at very fair prices and all come well packaged. What's not to love, the name says it all - Perfect glasses. Thank you!!
March 15, 2022
Unprompted review
No Brainer
Great range, service and price, highly recommend PerfectGlasses!
March 15, 2022
Unprompted review
Excellent price well made
Excellent price well made I would give them 100%
March 15, 2022
Unprompted review
Good customer service
Good customer service, responded very quickly to emails and good quality product.
March 15, 2022
Unprompted review
Very pleased!
I was so pleased with the blue tinted retro glasses I received from Perfect Glasses that I ordered another similar pair! Their service was also excellent.
March 15, 2022
Unprompted review
Able to supply extreme prescriptions
March 15, 2022
Unprompted review
Excellent no problems
March 15, 2022
Unprompted review
Never had a problem with you
Never had a problem with you. hopefully you will be able to speed up the delivery. Will be using again shortly.
March 15, 2022
Unprompted review
A great range of glasses
A great range of glasses, all great quality, and amazing value for money
March 15, 2022
Unprompted review
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