While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the delivery service, citing extremely long processing and shipping times, with some orders taking weeks to arrive. Customers frequently reported issues with orders not being shipped promptly after payment or labels being created without the package moving. The customer service also received negative feedback, with many finding it unhelpful, unresponsive, and difficult to resolve issues like incorrect orders or account access problems. Conversely, some people were satisfied with the product quality and prices, noting that the vapes were authentic and offered significant savings compared to local stores. A few customers also mentioned receiving their orders in a reasonable timeframe and having positive interactions with customer service regarding their questions.

What people talk about most

Delivery service

Reviewers express widespread dissatisfaction with the delivery service. Many customers report extremely slow... See more

Order

Customers had ambiguous experiences with order. While some reviewers reported issues such as orders not being... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the quality and... See more

Price

Users describe ambiguous interactions with price. Many appreciate the cheap prices, with some saving $10-$15... See more

Customer service

Clients share negative opinions on customer service, with many expressing frustration over a complete lack of... See more

Based on these reviews

Rated 2 out of 5 stars

It takes forever and you have to pay shipping. I ordered several products they didn't even ship the order until 5 days after payment was made. We're now 8 days into the order still waiting for deliver... See more

Rated 2 out of 5 stars

Irritated to say the least. They have a good selection, but don't send orders or on time! Ordered over $100 dollars worth of products, and I'm now on day 8 with no shipment! I paid extra for priority... See more

Rated 2 out of 5 stars

I ordered from them initially and on the second order placed days apart they totally messed that up. They sent to another address and I seen it in the shipping they had in their portal. I tried correc... See more

Rated 1 out of 5 stars

If I could leave zero stars i really would this is absolutely the worst site to order vapes from DO NOT ORDER FROM PERFECTVAPES.COM you pay more, lose almost 200 dollars, hateful rude customer service... See more


Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop
  3. Vaporizer Store

Information provided by various external sources

The best vape store or shop online. Get retail and whole sale prices for best quality vape kits, vape juice, e-cigarettes and more. Low price guarantee. Buy now.


Contact info

2.2

Poor

TrustScore 2 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Shipping takes forever

In the past 3 months, I've made 5 orders totalling over $1,000. My only complaint is that it takes nearly a month for my orders to reach me. The brand I vape has been discontinued, so it's very hard for me to find them. So I'm happy to have found this online store. I just wish it didn't take so long to recieve my orders.

May 13, 2024
Unprompted review
Rated 1 out of 5 stars

Forget Perfect Vape!

I’ve used them in the past with no issues but my last order never arrived.
I know that they can no longer use USP service to ship their orders but whoever they are using now apparently can take up to a month to deliver or not in my case. Ordered March 20th, now May 10th.
I’ve been in touch with them and after their last message to me to chase up my order, crickets!
Looks like they’re on the way out and taking orders despite their inability to deliver.
I’ll never risk using them again and after reading other reviews either should anyone else.

May 10, 2024
Unprompted review
Rated 1 out of 5 stars

dont

f@ck these f@cking l@sers dont buy im begging you its been twice the shadiest f@cking website f@ck them look anywhere else its not worth it I can promise you ive waited months on end twice with my d!ck in my hand like a l0ser f@ck these niqqas

April 16, 2024
Unprompted review
Rated 1 out of 5 stars

I read all the bad reviews and got a…

Update- One of the vapes were damaged and was turning on by itself and they won’t do anything about it! Save your money and by elsewhere.I read all the bad reviews and got a little worried because I had placed my order on the 18th and a shipping label had been created and I received an email saying my order had shipped when it hadn’t.. But, I received my order on the 26th and all the vapes I bought worked fine.

April 25, 2024
Unprompted review
Rated 1 out of 5 stars

Worst shipping you will ever find

Worst shipping you will ever find, it’s been a week since i placed my order and it’s stuck somewhere in Las Vegas, customer service takes forever to assist you, and they aren’t open on the weekends. My order was placed on April 12th and it’s now the 20th.

April 12, 2024
Unprompted review
Rated 1 out of 5 stars

Don't... Just don't

I bought flavorless juice and it tastes horrible. I submitted a return request and it was denied. The product is so awful they know they can't resell their unopened product cause it's in useable. I hope you read these reviews before choosing this company.

March 6, 2024
Unprompted review
Rated 1 out of 5 stars

Screw PerfectVape

I would rather them lower if I could. Half the time disposables don't work and they find any reason not to give a refund.
Then they didn't tell me the kit I bought didn't include a battery so I had to pay another 10 dollars shipping for a 5 dollar battery that still hasn't come almost a month later
They denied the refund request and I don't think I'm getting my battery. So I've wasted more than enough money on these greedy a holes.

February 13, 2024
Unprompted review
Rated 1 out of 5 stars

Totally horrible experience with them

Totally horrible experience with them. Ordered my vapes, first of all the items were shipped literally days after purchase instead of sending them when they were purchased. Second of all, their shipping carrier is pure garbage. You pay shipping fees for that garbage and then good luck receiving it. In my case it’s several weeks as the items are in transit as if I ordered them from Mars. I’ve read som reviews where people were awaiting for months for their delivery. Thus, it’s pure garbage that is not worth spending a penny on…
It’s about time the police would investigate on this shady scam business. Business like that should not be running at all!

January 20, 2024
Unprompted review
Rated 1 out of 5 stars

Took 1 month to get vape

Took 1 month to get vape. Then the vape leaked and would not hold fluids. That was the first day.second day it stopped working. I asked for a refund and was ignored. How can the get better,go out of business. To add on to this review I just got an email from perfect Vape and they told me that my refund on this busted piece of junk but they sent me was denied so if you go to this Vape company you're going to get cheated just like I did. I hope everyone has a great day

January 14, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

Shipping was a little slow. However, well worth the wait for the savings. Patience is needed as they endure hard times with the government's harassment against vapers. Two Kodo Pro mods white

November 2, 2023
Unprompted review
Rated 1 out of 5 stars

Shipping Problems

I have been ordering from them for about two years now because the price was the best and fast shipping. The last two orders now have been from Las Vegas and pushing 3-4 weeks. I will start looking for other places to buy now because of this.

October 6, 2023
Unprompted review
Rated 1 out of 5 stars

I’ve decided this place is a joke and…

I’ve decided this place is a joke and will no longer be ordering from them again. I was giving my friends your website as well but I’ll be telling them not to order. 2 weeks and still waiting on my order. Wasn’t like this in August when I ordered. Now things have changed I hear. Well you’ve definitely made the wrong decision because you’re now going to be loosing a lot of customers from this. This really makes me SAD!

September 28, 2023
Unprompted review
Rated 1 out of 5 stars

Started out great

When I first started ordering from this company, it was great, I would place my order and have it in the mail in about 4 days, I would have given them 5 stars at that point, but my last 2 orders have been awful, apparently they have changed their shipping company, I do get a delivery notice and tracking information and that’s nice, but the orders have gone to Las Vegas first, and they sit there for over a week before they leave, so now it takes 2 weeks or longer before I get my order, it’s just disappointing now because they actually started out being a pretty good company

September 1, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look