My order hasn't even shipped yet so not sure why i am being asked to review but I use perfumania regularly and I've always been super satisfied. Great selection. Fast shipping. No worries about knock... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service at the Staten Island Mall location was spectacular... top teir. They were so patient with my friend and I. We were so indecisive but with their help and knowledge we ended up purc... See more
Poeme by Lancome is my absolute favorite perfume and it is very hard to find. When I noticed it on Perfumania, I didn't hesitate to order it. I hope Lancome never stops making this and I hope I can... See more
The store was clean and inviting. We felt welcomed as soon as we walked in. We appreciated our associate; he was very helpful and told us about the fragrances and savings. We told him some of our favo... See more
Company details
Written by the company
We offer a large selection of best-selling designer fragrances for men and women at discounted prices. Perfumania operates over one hundred discount retail stores throughout the United States to meet the needs of today’s fashion-conscious, value-oriented consumers. Perfumania’s success is not only because of the wide selection of high quality products offered at substantial savings. Our fragrance consultants are trained to provide personalized service and expert advice about today’s most popular fragrances, as well as the classic and hard-to-find fragrances. Meeting this need requires three basic principles: service, selection and quality. Because of the dedication and superior customer service offered by our Associates, Perfumania has been successful at upholding all three, while maintaining fantastic discount pricing.
100% Authentic
Written by the company
- Enjoy genuine designer fragrances
- at discounted prices.
FREE SHIPPING
Enjoy Free U.S. Shipping on orders over $59
FREE SHIPPING
Enjoy Free U.S. Shipping on orders over $59
(Excludes Hawaii & Alaska)
Enjoy Free U.S. Shipping on orders over $59
(Excludes Hawaii & Alaska)
Contact info
2650 SW 145th Ave, 33027, Miramar, United States
- (866) 557-2368
- customer.service@perfumania.com
- www.perfumania.com
4.6
Excellent
20K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Look elsewhere
You took order. Shipping 3-5.
You email cancelation of order 4 days later.
So I lost 4 days time to acquire, then i never received response to my inquiry as to why it was canceled, or why it took u 4 days to do so.
I tried a diff vendor who ive used before, received item in 3 days, no issues. Now I know who to go to.
I cant believe you even sent me this review. I better go check my card and make sure you havent charged me.
March 13, 2026
Reply from Perfumania
We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at customer.service@perfumania.com or at 1866-557-2368 with any questions or concerns you may have. We are available 9am-5pm EST.
Thank You
Perfumania Customer Service
I had a very disappointing experience…
I had a very disappointing experience with Perfumania. I received a bottle of cologne with a broken top, which made it difficult to even use the product properly. I immediately reached out to customer service and sent a clear photo showing the damage, but unfortunately, they were not helpful and didn’t offer any apology or real solution.
For a company that sells fragrance products, I expected much better quality control and customer support. It’s frustrating to spend money on something that arrives damaged and then not get proper assistance to resolve the issue.Because of this experience, I won’t be shopping with Perfumania again. I hope they take situations like this more seriously in the future and improve how they handle customer concerns.
April 4, 2026
Reply from Perfumania
We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at customer.service@perfumania.com or at 1866-557-2368 to further assist you. We are available 9am-5pm EST.
Thank You
Perfumania Customer Service
No smell at all
March 30, 2026
Reply from Perfumania
We are sorry to hear that you are not 100% satisfied with your purchase. Please contact us at customer.service@perfumania.com to further assist you. We are available 9am-5pm EST.
Thank You
Perfumania Customer Service
I placed an order in a few days later…
I placed an order in a few days later I’ve received notification that my order was canceled with no explanation of why
March 26, 2026
Reply from Perfumania
Hello,
Thank you for your review. We sincerely apologize that the order was canceled. Unfortunately, the order did not pass our verification process. Orders may be selected by our automated system for further review by our verification team. This screening process has been put in place for the security and protection of our customers. We apologize for any inconvenience this may have caused.
Thank you,
Perfumania Team
Price of product helped my decision in…
Price of product helped my decision in choosing Perfumania.
March 25, 2026
Great selections of perfumes
February 1, 2026
Reply from Perfumania
For the safety of our customers, we have a fraud detection system in place that verifies and screens hundreds of orders, and for your protection your order was cancelled due to high fraudulent activity. All funds have refunded back to you. We apologize for the inconvenience and if still interested in the item we ask that you replace your order at your convenience. Please call us at 866-557-2368 Monday - Friday 9am-5pm EST. if you need more assistance.
Perfumania
Customer Service Team
No tracking number no way to see if the…
No tracking number no way to see if the product has shipped out or anything
April 3, 2026
Reply from Perfumania
We apologize you had trouble tracking your order. According to your order details, your order was shipped April 6 and delivered April 10. We sent your tracking information via email. We hope you received your fragrance and if you need any more assistance please call us at 866-557-2368 Monday - Friday 9am-5pm EST.
Perfumania
Customer Service Team
my order was sent back for no reason
I ordered my perfume and they said no one lives at my house so they sent it back and I sent a email to the people to see if I could get my perfume sent back or a refund and no answer
March 27, 2026
Reply from Perfumania
We apologize you did not have a good experience with us. Please note that your order was packed and shipped on time to the shipping address you provided and we have no control over the package once it is given to the carrier. The carrier determined that your order could be delivered and it was sent back to us. Please note that we have issued a refund for your order as soon as it arrived back. If you need any more assistance feel free to call us at 866-557-2368 Monday - Friday 9am-5pm EST.
Perfumania
Customer Service Team
rude employee
one of the employees at pensacola, cordova mall is very rude
April 4, 2026
Unprompted review
Reply from Perfumania
We regret that you experienced discourteous service at our Cordova Mall location. We appreciate your feedback and will address this issue.
Perfumania
Customer Service Team
Its taking way too long to receive what…
Its taking way too long to receive what I purchased.
March 27, 2026
Reply from Perfumania
Thank you for your recent purchase. Please note that orders ship within 1-2 business days of being received and take 3-5 business days to be delivered. According to your order details, you order was packed, shipped and delivered within the expected window. If you have any questions or comments regarding your order please call us at 866-557-2368 Monday - Friday 9am-5pm EST.
Perfumania
Customer Service Team
Helpful experience:
We spent a lot of time looking at products, asking questions, and smelling various samples. Not once did we feel rushed or forgotten about. Even when other customers came in, we were given as much time and attention as needed.
March 29, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.