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Perfume's Club España Reviews 

5,312
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

If you’re in the UK buy with caution Awful shipping times - worse than they advertise. Returns process horrendous. Despite spending over £100 I paid for delivery, then as it was so slow and d... See more

Company replied

Rated 5 out of 5 stars

Like other reviewers I was a bit nervous after reading the bad reviews but for me the service was very good. I ordered a Good Girl perfume set for a very good price. The tracking was updated regularly... See more

Rated 5 out of 5 stars

I have bought 1 Million EDT and Aqua Di Gio’s new Parfum from this site. After reading all the negative comments i’ve became a bit sceptic and scared that i might get duped, but that was not the ca... See more

Rated 5 out of 5 stars

I have placed loads of orders since 2022 and never have I once had a bad experience with this company. Always competitive prices. I must say I always pay the €1,99 for protection of my order during sh... See more

Company replied

Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store
  6. Health and Beauty Shop

Written by the company

Perfume's Club es una tienda online especializada en la venta de perfumes, productos de belleza, cosmética y tratamiento capilar, con marcas 100% originales. Ofrecemos envío rápido y gratis a partir de 99€, con 14 días de devolución. Una forma fácil, segura y económica de comprar productos de belleza de marca al mejor precio, con descuentos que alcanzan el 70%.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(5,312)

3,526 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I first came to discover Perfumesclub…

I first came to discover Perfumesclub through its great prices but after becoming a client I can confirm that the entire service they offer has exceeded my expectations. I bought a perfume and some make-up.

October 6, 2019
Unprompted review
Perfume's Club España logo

Reply from Perfume's Club España

Good morning,

Thank you very much for sharing your experience with us; we are very grateful.

We hope you continue to trust us.

Greetings and happy week,
Perfume's Club.

Rated 5 out of 5 stars

No need to be sceptical

I was a little bit sceptical because of some very bad reviews I read after my order. The products arrived after a week. I dit not know it had to come from Spain. No problem, the products were fine.
No complains at all.

September 27, 2019
Unprompted review
Perfume's Club España logo

Reply from Perfume's Club España

Good morning,

Thank you very much for leaving your comment.

We are glad to know that you have had a satisfactory experience and that you already have your products.
We are very grateful that you left your comment.

Happy day,
Perfume's Club.

Rated 5 out of 5 stars

Products with very good quality and…

Products with very good quality and very good price.

August 1, 2019
Unprompted review
Perfume's Club España logo

Reply from Perfume's Club España

Good Morning,

Thank you very much for leaving your comment, we appreciate it very much.

Greetings and have a nice weekend,
Perfume's Club.

Rated 1 out of 5 stars

Fraud, take care

Take care, this is fraud. I ordered Hermes Terre which I am using for a long time. I received a awful smelling perfume that was either fake or very old. They denied refund because it was opend!! How else could I have smelled??
Never again!

May 28, 2019
Unprompted review
Rated 5 out of 5 stars

No need to worry - great shop!

At first I've hesitated to order at Perfumes Club, since there are some negative reviews about them. But now I'm glad that they didn't keep me from my purchase. Great prices, fast shipment and the most important thing: the fragrances are authentic.

I‘m usually not writing any reviews, but I‘m sorry for the company having such a bad image/ rating, even though being reliable.

January 19, 2019
Unprompted review
Perfume's Club España logo

Reply from Perfume's Club España

Good Morning,

Thank you very much for leaving us your evaluation and for having deposited your trust in us, we thank you very much.

We hope you continue trusting us.

Do not hesitate to write us whenever you need it, we will be happy to assist you.

Greetings,

Perfume's Club.

Rated 5 out of 5 stars

Perfect.

Everything Perfect.

July 16, 2018
Unprompted review
Perfume's Club España logo

Reply from Perfume's Club España

Good morning,
Thank you very much for your comment.

We are glad you were satisfied.

Receive a warm greeting,
Perfume's Club.

Rated 1 out of 5 stars

Used cosmetics received. Comapny claimed were new.

Ordered very expensive cosmetics. portion of shipment that came was clearly used. Boxes were dirty, bottles inside greasy (it was oil). Spent 2 weeks dealing with them, shipping back, waiting etc. People on the call center barely speak English so extra difficult. Just now heard from them - they carefully inspected the product and according to them it is new. They did offer to reship them to me!!! Completely unprofessional, do not waste your time. Will have to order now elsewhere. Complete opposite of what online shopping shoud be.

July 5, 2018
Unprompted review
Perfume's Club España logo

Reply from Perfume's Club España

Good afternoon,

We are very sorry to read this.

Through this platform we do not have the necessary data to know what happened.

If you wish you can contact us through some of our social networks and explain in detail what has happened; We will be happy to assist you.

We remain at your complete disposal whenever you want.

Receive a cordial greeting,

Perfume's Club.

Rated 1 out of 5 stars

Completely Unacceptable - Avoid Like The Plague

I used this company a few times. I have however been trying for six weeks to get an order sent to me and each of the three times, using two different couriers, I have been informed that my package has again been damaged. Today's message was the last straw as I took the day off work fully expecting it to be delivered. Once could understandable, twice is just disgraceful but THREE TIMES??? This is completely unacceptable. If the package has actually been damaged three times then the fault lies with the packing department and as an online company that bases its business on sending glass bottles in the post, you'd think they have that bit sorted. Come on guys, you're really taking the urine and don't deserve to be in business if this is how customers are treated. I really wish I could give negative stars, it's annoying I have to leave one

May 31, 2018
Unprompted review
Perfume's Club España logo

Reply from Perfume's Club España

Good morning,

We are very sorry that this happened.



It's important for us to have knowledge of the service provided by our transport companies.


We will consider this information.



Receive a cordial greeting and have a nice day,

Perfume's Club.

Rated 1 out of 5 stars

never again

never again. the worst experience ever

May 17, 2018
Unprompted review
Perfume's Club España logo

Reply from Perfume's Club España

Good Morning,

We regret this comment.

What has happened?

Receive a warm greeting,

Perfume's Club.

Rated 4 out of 5 stars

First brands

First brands, quick delivery. Always samples in the parcel.

March 5, 2018
Unprompted review
Perfume's Club España logo

Reply from Perfume's Club España

Good Morning,
Thank you very much for your evaluation.

We are very proud that you are satisfied with our service.

A cordial greeting,
Perfume's Club Team.

Rated 5 out of 5 stars

Trustable store

Outstanding product selection and amazingly hot deals.
Bought several times without any friction.
Good customer service.
Really fast delivery.

November 17, 2017
Unprompted review
Perfume's Club España logo

Reply from Perfume's Club España

Thanks for your review!
We hope to see you again at our e-shop and we hope you enjoy all the beauty products!
Best regards

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