PetBest.com 

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Rated 1 out of 5 stars

Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and de... See more

Rated 1 out of 5 stars

I was so excited when I found Petbest on the Internet, for they had the products I needed at a cost that was affordable. Unfortunately, when my pet food arrived, it was already past the expiration dat... See more

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Rated 1 out of 5 stars

If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be r... See more

Rated 1 out of 5 stars

I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my h... See more

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Rated 3 out of 5 stars

Great follow up

The first order was delivered wrong with the incorrect product and incomplete. However within 24 hours of discovering the error, both items on the order were delivered to me. They were very responsive and friendly to deal with. I would order from them again because of the way they handled the error with such ease and quickly

May 14, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Hi Dianne,

It is great to hear that any issues were quickly resolved and you received the correct product next day. Our in-house customer care team is always here to help you if you ever have any questions or concerns. Thank you once again for your feedback as this helps us to continually improve our service for you!

Sincerely,
PetBest

Rated 4 out of 5 stars

Our 18 mos. shidtzu,Cassie enjoys the various treats we got her from your Co. but she is slow adjusting to the Food.

I first found your product at Wag N Wash where we have Cassie bathed and groomed
so I went on line to find it and it is about $6.00 less buying it on line,so I decided to try the food also for her she seems to like it but does not eat as much at one time.So,I think I better change the frequincy of shipments from every six weeks ,I need to monitor this for a while.I am told that it is because of the better quality of food Cassie does not require as much..All in all I am pleased with the product.

May 13, 2013
Unprompted review
Rated 3 out of 5 stars

Super products but minimum charge is wrong!!!

I love their products but paid an exorbitant price for something I needed due to the added "minimum" price required and a very high shipping cost. Would not buy from them again due to unfair pricing.

May 12, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Hi Camille,

At PetBest.com we offer free shipping for any orders $49 or more, with no weight restrictions. There is a flat-rate fee of $4.99 for any orders under $49. Our records indicate that you received free shipping on both your orders. Regardless, a customer care representative will be contacting you soon to hear more about your experience. We look forward to speaking with you!

Sincerely,
PetBest

Rated 5 out of 5 stars

Great Service, Good prices

PetBest had the dry dog food I like for my great dane, cheaper than other online vendors, and they have free shipping, with 2 day delivery. Couldn't be happier.

May 11, 2013
Unprompted review
Rated 3 out of 5 stars

Great value on goods and shipping, issues with communicating status back to the customer.

I found PetBest.com when my vet declared that my 90lbs lab needed different food. She recommended Wellness Simple and after exhaustively looking in the Seattle area, shops only sold the small (and heavily marked up bag). To Google I went and discovered PetBest.com.

Two things why I love them: Huge selection of dog food, specifically the wellness brand at affordable prices. $59 for a 26lbs bag of food is affordable. The other reason? Free shipping on orders over $50. The combo of well priced dog food (which is heavy) and free shipping is why I keep coming back.

Their biggest issue is that they need to investigate their email sending setup and/or software that sends emails to customers. This past order I only received an order confirmation but no shipping confirmation. So one day the food was just there on my porch. The order prior to that (5 weeks or go) sent me out a shipping confirmation every single day, even one after the food arrived. Eventually it stopped.

May 11, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Hi Yvo,

We are glad to hear you are enjoying our service and saving money! E-mail confirmations are usually sent for all orders and shipment notifications, sometimes these e-mails end up spam-filtered. Nevertheless, your feedback has been forwarded internally for further investigation. Once again, we thank you for your feedback as this helps us to provide a better service for you. Have a wonderful day!

Sincerely,
PetBest

Rated 2 out of 5 stars

Sending back order!!!!!!!!!!!!!!!!

I would have been more satisfied if I had been advised that the product that I had ordered was not available. I would have cancelled the order. I was sent a product that I did not want, Now I have to find a FEDEX and send the order back, which I am not happy about! I probably will never order from this company again.

May 10, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Hi Patricia,

We proudly have a hassle-free return policy in which FedEx will come right to your door to pick up the return. In regards to the product you ordered, the specific formula has been transitioned by the manufacturer to a newly updated recipe. The product "Iams Filets with Skipjack Tuna in Sauce" was reformulated and is now "Iams Filets with Tuna in Sauce". This may be why the product may have seemed incorrect, however the UPC of the product remained the same.

We will follow-up with you shortly to hear more about your order. We look forward to connecting with you.

Sincerely,
PetBest

Rated 2 out of 5 stars

The invoice did not match the contents.

The invoice in a small box of items stated that two 30 lb bags of dry food should be in the shipment. The bags still have not arrived five days after the box arrived.

May 9, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Hi Brenna,

We appreciate your feedback. Sometimes orders are shipped out as multiple-piece shipments. In these instances, customers are notified of these separate shipments in a timely manner. However, a customer service representative will be contacting you shortly to discuss your order and to hear more about your experience.

Sincerely,
PetBest

Rated 5 out of 5 stars

Perfect!

I was looking for a specific formula of food for my cat, and was only able to find it at PetBest. The representative I spoke with was terrific and even made sure to pack the order herself so I would receive exactly what I ordered. I also received free shipping on my entire order. Terrific experience and glad I found PetBest!

May 9, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

My order was swiftly processed and shipped. Their prices are very competitive and I received my order within 48 hours of purchase.

May 9, 2013
Unprompted review
Rated 5 out of 5 stars

Cheap prices and fast delivery!

I started buying our dog treats from PetBest.com because they're cheaper than Petsmart, and if you order over $50, shipping is free. We live in a small town, and the closest Petsmart is an hour away, so I save gas money too!

May 7, 2013
Unprompted review
Rated 5 out of 5 stars

PetBest.com saved the day!

My Pet Store decided not to carry a particular type dog food that my pets loved; they said it was unavailable. I switched to a different brand and one of my dogs threw up and the other had very runny stools. I knew I had to find the brand that was agreeable to both of them, and I found it (Nutrisca) online at PetBest.com

I was able to order a 28 lb bag of Nutrisca - free shipping - and it arrived in just a few days.

May 7, 2013
Unprompted review

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