Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and de... See more
PetBest.com
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See what reviewers are saying
I was so excited when I found Petbest on the Internet, for they had the products I needed at a cost that was affordable. Unfortunately, when my pet food arrived, it was already past the expiration dat... See more
Company replied
If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be r... See more
I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my h... See more
Company details
Contact info
31260 Cedar Valley Drive, 91362, Westlake Village, CA
- 888-941-BEST
- customercare@petbest.com
- www.petbest.com
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Great follow up
The first order was delivered wrong with the incorrect product and incomplete. However within 24 hours of discovering the error, both items on the order were delivered to me. They were very responsive and friendly to deal with. I would order from them again because of the way they handled the error with such ease and quickly

Reply from PetBest.com
Our 18 mos. shidtzu,Cassie enjoys the various treats we got her from your Co. but she is slow adjusting to the Food.
I first found your product at Wag N Wash where we have Cassie bathed and groomed
so I went on line to find it and it is about $6.00 less buying it on line,so I decided to try the food also for her she seems to like it but does not eat as much at one time.So,I think I better change the frequincy of shipments from every six weeks ,I need to monitor this for a while.I am told that it is because of the better quality of food Cassie does not require as much..All in all I am pleased with the product.
The right product at the right price!
Just exactly what I needed with a very good price, including the shipping! Will continue to do business here.
Super products but minimum charge is wrong!!!
I love their products but paid an exorbitant price for something I needed due to the added "minimum" price required and a very high shipping cost. Would not buy from them again due to unfair pricing.

Reply from PetBest.com
great place to do business. love them
Great company to do business with. They have a great customer service area. Shipments are always on time. The process is so easy
Great Service, Good prices
PetBest had the dry dog food I like for my great dane, cheaper than other online vendors, and they have free shipping, with 2 day delivery. Couldn't be happier.
Great value on goods and shipping, issues with communicating status back to the customer.
I found PetBest.com when my vet declared that my 90lbs lab needed different food. She recommended Wellness Simple and after exhaustively looking in the Seattle area, shops only sold the small (and heavily marked up bag). To Google I went and discovered PetBest.com.
Two things why I love them: Huge selection of dog food, specifically the wellness brand at affordable prices. $59 for a 26lbs bag of food is affordable. The other reason? Free shipping on orders over $50. The combo of well priced dog food (which is heavy) and free shipping is why I keep coming back.
Their biggest issue is that they need to investigate their email sending setup and/or software that sends emails to customers. This past order I only received an order confirmation but no shipping confirmation. So one day the food was just there on my porch. The order prior to that (5 weeks or go) sent me out a shipping confirmation every single day, even one after the food arrived. Eventually it stopped.

Reply from PetBest.com
Great service. Good prices
I have ordered food twice now and have been very happy with the service. It is great having the food delivered to my door.
Sending back order!!!!!!!!!!!!!!!!
I would have been more satisfied if I had been advised that the product that I had ordered was not available. I would have cancelled the order. I was sent a product that I did not want, Now I have to find a FEDEX and send the order back, which I am not happy about! I probably will never order from this company again.

Reply from PetBest.com
The invoice did not match the contents.
The invoice in a small box of items stated that two 30 lb bags of dry food should be in the shipment. The bags still have not arrived five days after the box arrived.

Reply from PetBest.com
Perfect!
I was looking for a specific formula of food for my cat, and was only able to find it at PetBest. The representative I spoke with was terrific and even made sure to pack the order herself so I would receive exactly what I ordered. I also received free shipping on my entire order. Terrific experience and glad I found PetBest!
great my dog food came in great condition right on time,
my daughter recommended you to ;me and im glad she did thanks
Excellent Service!
My order was swiftly processed and shipped. Their prices are very competitive and I received my order within 48 hours of purchase.
I save time and money with this very convenient online store!
This pet store help me finding my cat's food. I always had hard time finding Origens brand and their favorite tilapia with tuna wet food. I am so happy that I found this website and they delivery just in front of my door!
Super awesome and fast
The best price for my dog food and also a wide selection for your pets.
Cheap prices and fast delivery!
I started buying our dog treats from PetBest.com because they're cheaper than Petsmart, and if you order over $50, shipping is free. We live in a small town, and the closest Petsmart is an hour away, so I save gas money too!
Very Reliable and fast Delivery
I have not had an isssue of any kind,The customer service was great and the dilivery was excellent
PetBest.com saved the day!
My Pet Store decided not to carry a particular type dog food that my pets loved; they said it was unavailable. I switched to a different brand and one of my dogs threw up and the other had very runny stools. I knew I had to find the brand that was agreeable to both of them, and I found it (Nutrisca) online at PetBest.com
I was able to order a 28 lb bag of Nutrisca - free shipping - and it arrived in just a few days.
Excellent price and service
Best price for the items I was interested in, and shipping was free and fast.
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