PetBest.com 

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Rated 1 out of 5 stars

Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and de... See more

Rated 1 out of 5 stars

I was so excited when I found Petbest on the Internet, for they had the products I needed at a cost that was affordable. Unfortunately, when my pet food arrived, it was already past the expiration dat... See more

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Rated 1 out of 5 stars

If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be r... See more

Rated 1 out of 5 stars

I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my h... See more

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Rated 5 out of 5 stars

Hard to find products and fast delivery

I wanted to try Party Animal dog food after hearing about it from a friend. I could not find a store in my area that carried that food. I have ordered it from PetBest twice now and have signed up for continuous delivery. The product arrives at my front door, in good shape, and the dogs love it. With all the dog food recalls I feel lucky to be able to choose a special food and not even have to leave the house.

May 5, 2013
Unprompted review
Rated 5 out of 5 stars

5 star customer service!

The website is very easy to navigate so I had no problem with ordering the kitten items needed for my foster mama and her babies. I am very impressed on how fast I received my items. I placed my order on a Saturday and received my order the following Tuesday morning.
I will use this site again and I will recommend this site to others.
Sincerely,
Cathy Carlson

May 5, 2013
Unprompted review
Rated 5 out of 5 stars

Very helpful, courteous and prompt

They were very quick to reply to my issues and fix my specific issue even though it fell outside of the traditional guidelines. I am very satisfied with the service I received and will continue to use PetBest and recommend it to my friends.

May 5, 2013
Unprompted review
Rated 2 out of 5 stars

Slow shipping, not warning of the backorder, took money instantly, didn't ship until 4 days later

Sad to say that they are not reliable, they could have at least sent an email stating the delay in shipping……….

May 4, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Hi Amy,

We appreciate your honest feedback. Temporary backorders may happen due to a high demand for a specific product(s). However we receive fresh new deliveries multiple times each week and we do our best to keep our valued customers informed of any delays in a timely manner. Once your order has been shipped, delivery time is estimated to be 2-5 business days depending on your shipping destination from our warehouse located in Southern California. A customer service representative will be contacting you shortly to hear more about your delivery, as well as your experience with us.

Sincerely,
PetBest

Rated 4 out of 5 stars

Better pricing than in-store or other on-line companies.

Excellent price. Everything intact. Delivery a little slower than anticipated, but on time. We have been buying from Wag.com. Nearly every month the price has gone up. Wag.com delivers, for free, in 1-2 business days; however we wondered why the continuous price increases. That is why we looked to PetBest.com. The delivery time was more like 7-10 business days, so we'll have to plan ahead better with our next order. But the cost was better.

May 4, 2013
Unprompted review
Rated 2 out of 5 stars

Delivery took much longer than anticipated, and was late on top of that.!

I ordered a 26lb bag of Core dog food. It's the first time I've purchased it online as its readily available at the local PETSMART. However, the convenience of front door delivery, avoiding traffic, using my time for something else, etc., was appealing, not to mention free shipping. Prior to placing the order, there was no mention of estimated shipping time, but how long could it take for a bag of dog food? Well, I received an order confirmation along with an estimated shipment date a week later! So, I ended up having to go to the pet store to buy enough food to get me by until the order arrived, of course when you buy smaller quantities its not as economical so I ended up spending more, waiting longer and making the trip to the pet store I was trying to avoid. Last but not least, the shipment finally arrived 2 days later than it was scheduled to....so, back to the pet store!

May 4, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Hi James,

We appreciate your review as well as your honesty. Upon placing your order, it will typically process and ship within a 24 hour time frame. Your order was placed on April 25, 2013 and was shipped via FedEx home delivery service on April 26, 2013. When an order ships, a shipment confirmation e-mail is always sent to the customer with an estimated delivery date as well as tracking information. Estimated delivery time is typically 2-5 business days depending on your shipping destination from our warehouse located in Southern California. Weekends may extend delivery time due to our carrier service making deliveries Tuesdays through Saturdays. However, a customer service representative will be contacting you shortly to hear more about your first experience.

Sincerely,
PetBest

Rated 5 out of 5 stars

Your pets best friend

If you want to save 5-10% on your pet s food you should take a look at PetBests prices. You can save on pet food and get great offers on treats and they ship right away. This is a good company to do business with.

May 4, 2013
Unprompted review
Rated 4 out of 5 stars

A great transaction and fsst shipping

I love this Royal Canine Giant Junior Dry Dog Food it is a excellant product for my Great Danes. Your price is higher than a competitor but your shipping is faster which is a plus.It was a good shopping expierience at Pet Best.Thanks

May 4, 2013
Unprompted review
Rated 5 out of 5 stars

No more "store" shopping for me!

This was my first time shopping online for cat food; it won't be my last. From the first click of my mouse to the Fedex man delivering the food (3 days later) my experience was easy, safe and convenient. The price was right, the selection of cat food was huge, and the ordering process was easy and secure. Thank you so much!

May 4, 2013
Unprompted review
Rated 4 out of 5 stars

Great Customer Service but shipping was too slow

I live on the East Coast and I believe this company is located in CA. I placed my order on a Saturday and it shipped on Tuesday. I didn't actually recieve my order until the next Tuesday which was 10 days later. I think the problem was mostly with Fed Ex and Petbest was very helpful when I called, but I would be nervous relying on the shipping since it is so far away.

April 25, 2013
Unprompted review

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