Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and de... See more
PetBest.com
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was so excited when I found Petbest on the Internet, for they had the products I needed at a cost that was affordable. Unfortunately, when my pet food arrived, it was already past the expiration dat... See more
Company replied
If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be r... See more
I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my h... See more
Company details
Contact info
31260 Cedar Valley Drive, 91362, Westlake Village, CA
- 888-941-BEST
- customercare@petbest.com
- www.petbest.com
People also looked at
Hard to find products and fast delivery
I wanted to try Party Animal dog food after hearing about it from a friend. I could not find a store in my area that carried that food. I have ordered it from PetBest twice now and have signed up for continuous delivery. The product arrives at my front door, in good shape, and the dogs love it. With all the dog food recalls I feel lucky to be able to choose a special food and not even have to leave the house.
5 star customer service!
The website is very easy to navigate so I had no problem with ordering the kitten items needed for my foster mama and her babies. I am very impressed on how fast I received my items. I placed my order on a Saturday and received my order the following Tuesday morning.
I will use this site again and I will recommend this site to others.
Sincerely,
Cathy Carlson
Very helpful, courteous and prompt
They were very quick to reply to my issues and fix my specific issue even though it fell outside of the traditional guidelines. I am very satisfied with the service I received and will continue to use PetBest and recommend it to my friends.
Slow shipping, not warning of the backorder, took money instantly, didn't ship until 4 days later
Sad to say that they are not reliable, they could have at least sent an email stating the delay in shipping……….

Reply from PetBest.com
Better pricing than in-store or other on-line companies.
Excellent price. Everything intact. Delivery a little slower than anticipated, but on time. We have been buying from Wag.com. Nearly every month the price has gone up. Wag.com delivers, for free, in 1-2 business days; however we wondered why the continuous price increases. That is why we looked to PetBest.com. The delivery time was more like 7-10 business days, so we'll have to plan ahead better with our next order. But the cost was better.
Delivery took much longer than anticipated, and was late on top of that.!
I ordered a 26lb bag of Core dog food. It's the first time I've purchased it online as its readily available at the local PETSMART. However, the convenience of front door delivery, avoiding traffic, using my time for something else, etc., was appealing, not to mention free shipping. Prior to placing the order, there was no mention of estimated shipping time, but how long could it take for a bag of dog food? Well, I received an order confirmation along with an estimated shipment date a week later! So, I ended up having to go to the pet store to buy enough food to get me by until the order arrived, of course when you buy smaller quantities its not as economical so I ended up spending more, waiting longer and making the trip to the pet store I was trying to avoid. Last but not least, the shipment finally arrived 2 days later than it was scheduled to....so, back to the pet store!

Reply from PetBest.com
Your pets best friend
If you want to save 5-10% on your pet s food you should take a look at PetBests prices. You can save on pet food and get great offers on treats and they ship right away. This is a good company to do business with.
A great transaction and fsst shipping
I love this Royal Canine Giant Junior Dry Dog Food it is a excellant product for my Great Danes. Your price is higher than a competitor but your shipping is faster which is a plus.It was a good shopping expierience at Pet Best.Thanks
No more "store" shopping for me!
This was my first time shopping online for cat food; it won't be my last. From the first click of my mouse to the Fedex man delivering the food (3 days later) my experience was easy, safe and convenient. The price was right, the selection of cat food was huge, and the ordering process was easy and secure. Thank you so much!
Great company! Product was as ordered and arrived in a timely manner.
I highly recommend petbest.com for all your pet products. My order arrived quickly and was well-priced and as ordered.
Best Price for Stella & Chewy's
I needed a place to buy dog food that was close to home and had good prices.
Puppy happy..Happy mom (:
Service was great! Fast delivery! Highly recommend!
Great Service!
AAA+++ I received my order very fast considering I live on the East Coast!! Thank you!!
PetBest meets my needs.
I ordered food for my growing toy fox terrier puppies and PetBest shipped the exact food to my home without delay.
My experience overall was very good.
Would definitely use again - shipping was fast.
Great Customer Service but shipping was too slow
I live on the East Coast and I believe this company is located in CA. I placed my order on a Saturday and it shipped on Tuesday. I didn't actually recieve my order until the next Tuesday which was 10 days later. I think the problem was mostly with Fed Ex and Petbest was very helpful when I called, but I would be nervous relying on the shipping since it is so far away.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.


