PetBest.com 

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Rated 1 out of 5 stars

Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and de... See more

Rated 1 out of 5 stars

I was so excited when I found Petbest on the Internet, for they had the products I needed at a cost that was affordable. Unfortunately, when my pet food arrived, it was already past the expiration dat... See more

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Rated 1 out of 5 stars

If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be r... See more

Rated 1 out of 5 stars

I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my h... See more

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Rated 2 out of 5 stars

Items out of stock!

I ordered items, and the website showed them as in stock. Paid for them, and only received a partial order. I was told not to worry--the outstanding items would be back in stock in a couple of days. Those couple of days turned into weeks. Although communication was good, shipping was relatively slow compared to other sites I've ordered from. Suggestion: don't indicate that out of stock items are in stock!

April 23, 2013
Unprompted review
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Reply from PetBest.com

Hi Stacy,

We are sorry to hear about your first experience with us. At PetBest we receive fresh new deliveries multiple times every week, but sometimes products may become back ordered due to a high demand. We do our best to ensure all products are in stock at all times, and if a product is back ordered, we make it our first priority to notify our customers and to offer an alternative or time frame of when the product will be back in stock. We appreciate your feedback because this allows us to improve our service to better help you. A customer care representative will be contacting you shortly to hear more about your first order.

Sincerely,
PetBest

Rated 5 out of 5 stars

Excellent Service

The item was pack extremely well & shipped really fast. I was very pleased with the quality of the product & will be ordering from them again.

April 23, 2013
Unprompted review
Rated 5 out of 5 stars

Good Fast Service with Reasonable Price

The major pet stores in Dallas have stopped carrying Avoderm. It is the only food my cat has ever eaten and she is really healthy. So when I was unable to find it locally I began searching online. I was glad to find it at PetBest! They shipped it quickly and I'm going to be purchasing it from here from now on. No more driving all over the Dallas metroplex trying to find Avoderm.

April 21, 2013
Unprompted review
Rated 2 out of 5 stars

Good Price...Slow Delivery / Communication

I liked the price of the product I ordered, but would like to see it arrive sooner. My first order took two days to ship, then five days transit based on the shipping method. USPS Priority would cut 2 - 3 days off the transit time.

On my second order, it took seven days before they sent me a backorder notice. :( I cancelled and ordered from another vendor, and received the product in two days. :)

April 20, 2013
Unprompted review
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Reply from PetBest.com

Hi John,

We appreciate your honest feedback. Delivery time typically takes 2-5 business days depending on your shipping destination. Your order was shipped via FedEx and was delivered to you on the 4th business day. Sometimes the weekend may cause delivery time to be longer than anticipated. A customer service representative will be contacting you shortly to hear more about your first time experience. Thank you again for your feedback, this helps us to continue to improve our service.

Sincerely,
PetBest

Rated 5 out of 5 stars

Excellent service!

When you order from a new company, there is always a little anxiety--will the order be correct--will it arrive on time? We were pleasantly surprised at how quickly it came and there were no problems with the order. We would definitely buy from PetBest again!

April 20, 2013
Unprompted review
Rated 5 out of 5 stars

Promise kept!

Petbest did what they said they would do. They gave me a lower price, gave me great service, and I received my dog food within a week. It's refreshing to have a company honor their word and their product.

April 20, 2013
Unprompted review
Rated 4 out of 5 stars

This was convenient and offered at a good price.

I read about this particular brand online regarding good quality and nutrition for the best price. My local pet food stores do not carry this brand, so it is nice to try it for a good price. I must plan ahead before ordering my next bag since the delivery takes about a week.

April 20, 2013
Unprompted review
Rated 3 out of 5 stars

Great prices but needs to get here faster.

I was very satisfied with he price of the product that I purchased but would like to see the product arrive in no more than 3 business days as with other online retailers

April 19, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Hi Jennifer,

We are sorry to hear the delivery time of your order did not meet your expectations. While an order is in transit, delivery typically takes 2-5 business days depending on your shipping destination from our warehouse located in Southern California. However, a member of our customer care team will be getting in touch with you shortly, so we can hear more about your experience.

Sincerely,
PetBest

Rated 5 out of 5 stars

Fast & Reliable

My two picky labs have chosen a dog food that we have a hard time finding in a large size in our area. Not only that, they really hike up the price here. After a long search online we found PetBest.com. Their prices are comparable (free shipping doesn't hurt either). We received our order quite fast and it was all packed well in a sturdy box.

April 19, 2013
Unprompted review
Rated 5 out of 5 stars

Makes my life so much easier

I love PetBest.com. Living in a small town I don't have to worry if I run out of food for my babies. The brand I use is only available at one store here and if I run out and they are closed I am in a big bind. I not only get free shipping but the price is better than my local feed store.

April 18, 2013
Unprompted review
Rated 2 out of 5 stars

Unhappy with shipping issues

I wanted to try a new dog food for my 10 month Cockapoo because he was starting to scratch more frequently with the food he was on. A new food came highly reccommended so I thought I would try out PetBest to order it. I ordered it on April 2, 2013 and was told I would receive it in 2-5 days. About a week and a half later I called to see where the order was. At that time I was told my order went to UPS and never was sent from there. However no one from PetBest followed up on why it wasn't shipped. They said that they would resend my order. By that time I had already had to buy additional dog food from another source. I finally received my order on April 15, 2013. I probably won't purchase my dog food from PetBest again.

April 18, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Hi Mary,

We are sorry to hear that your order was lost while in transit. Unfortunately errors can occur while packages are in transit, but we always do our best to fix the error as soon as it happens. In this case, we had re-shipped your order when we were notified of the lost package. Typically delivery time takes 2-5 business days depending on your shipping destination from our warehouse located in Southern California. However, a customer service representative will be contacting you shortly to hear more about your first purchase with us.

Sincerely,
PetBest

Rated 5 out of 5 stars

will be back

Fast shipping and good prices on the dog food I ordered. Cheapest I have found and they didn't raise the price after I ordered like a lot of other places. Thank you! I intend to be back.

April 18, 2013
Unprompted review

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