Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and de... See more
PetBest.com
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See what reviewers are saying
I was so excited when I found Petbest on the Internet, for they had the products I needed at a cost that was affordable. Unfortunately, when my pet food arrived, it was already past the expiration dat... See more
Company replied
If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be r... See more
I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my h... See more
Company details
Contact info
31260 Cedar Valley Drive, 91362, Westlake Village, CA
- 888-941-BEST
- customercare@petbest.com
- www.petbest.com
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Convenient way to buy HEAVY pet food
I'm not sure I saved much money with shipping and all, but it was worth it to skip the trip to the store and haul the heavy bags of pet food. Will use the site again.
Fast delivery
Fast delivery , decent expiration date (> 12 months ahead)
Awesome Experience
Fast, items were exactly what I ordered and such an easy transaction.
Items out of stock!
I ordered items, and the website showed them as in stock. Paid for them, and only received a partial order. I was told not to worry--the outstanding items would be back in stock in a couple of days. Those couple of days turned into weeks. Although communication was good, shipping was relatively slow compared to other sites I've ordered from. Suggestion: don't indicate that out of stock items are in stock!

Reply from PetBest.com
Excellent Service
The item was pack extremely well & shipped really fast. I was very pleased with the quality of the product & will be ordering from them again.
Good Fast Service with Reasonable Price
The major pet stores in Dallas have stopped carrying Avoderm. It is the only food my cat has ever eaten and she is really healthy. So when I was unable to find it locally I began searching online. I was glad to find it at PetBest! They shipped it quickly and I'm going to be purchasing it from here from now on. No more driving all over the Dallas metroplex trying to find Avoderm.
Right food, right price
Order filled the same day, arrived a few days later. No hassles and delivered what they promised.
affordable and efficient
petbest seemed to have the best price, had free shipping, and the product arrived timely. Thanks and I will reorder again!
I will continue to purchase pet supplies from you.
I had an excellent experience navigating the web site and I think I got a good value for my money.
Good Price...Slow Delivery / Communication
I liked the price of the product I ordered, but would like to see it arrive sooner. My first order took two days to ship, then five days transit based on the shipping method. USPS Priority would cut 2 - 3 days off the transit time.
On my second order, it took seven days before they sent me a backorder notice. :( I cancelled and ordered from another vendor, and received the product in two days. :)

Reply from PetBest.com
Excellent service!
When you order from a new company, there is always a little anxiety--will the order be correct--will it arrive on time? We were pleasantly surprised at how quickly it came and there were no problems with the order. We would definitely buy from PetBest again!
Promise kept!
Petbest did what they said they would do. They gave me a lower price, gave me great service, and I received my dog food within a week. It's refreshing to have a company honor their word and their product.
This was convenient and offered at a good price.
I read about this particular brand online regarding good quality and nutrition for the best price. My local pet food stores do not carry this brand, so it is nice to try it for a good price. I must plan ahead before ordering my next bag since the delivery takes about a week.
Great prices but needs to get here faster.
I was very satisfied with he price of the product that I purchased but would like to see the product arrive in no more than 3 business days as with other online retailers

Reply from PetBest.com
Fast & Reliable
My two picky labs have chosen a dog food that we have a hard time finding in a large size in our area. Not only that, they really hike up the price here. After a long search online we found PetBest.com. Their prices are comparable (free shipping doesn't hurt either). We received our order quite fast and it was all packed well in a sturdy box.
Makes my life so much easier
I love PetBest.com. Living in a small town I don't have to worry if I run out of food for my babies. The brand I use is only available at one store here and if I run out and they are closed I am in a big bind. I not only get free shipping but the price is better than my local feed store.
Quick response, best price
When you're shopping for something your dog needs ASAP, it's good to know that a reliable source -- PetBest -- will meet your needs.
Unhappy with shipping issues
I wanted to try a new dog food for my 10 month Cockapoo because he was starting to scratch more frequently with the food he was on. A new food came highly reccommended so I thought I would try out PetBest to order it. I ordered it on April 2, 2013 and was told I would receive it in 2-5 days. About a week and a half later I called to see where the order was. At that time I was told my order went to UPS and never was sent from there. However no one from PetBest followed up on why it wasn't shipped. They said that they would resend my order. By that time I had already had to buy additional dog food from another source. I finally received my order on April 15, 2013. I probably won't purchase my dog food from PetBest again.

Reply from PetBest.com
will be back
Fast shipping and good prices on the dog food I ordered. Cheapest I have found and they didn't raise the price after I ordered like a lot of other places. Thank you! I intend to be back.
Good service--will order again!
I have ordered items from PetBest several times--always good service. I will continue to order from them.
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