PetBest.com 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and de... See more

Rated 1 out of 5 stars

I was so excited when I found Petbest on the Internet, for they had the products I needed at a cost that was affordable. Unfortunately, when my pet food arrived, it was already past the expiration dat... See more

Company replied

Rated 1 out of 5 stars

If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be r... See more

Rated 1 out of 5 stars

I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my h... See more

Company details


Contact info

All reviews

(1,410)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy and VERY cost effective.

Ordering food for my dogs and cats was a very positive experience. My pets, 3 Golden Retrievers and two cats, can require constant trips to the local feed store. Living rural, a quick trip to the feed store is not an option sometimes. My animals eat Nutrisource Dog and Cat food. Purchasing these items from Petsbest saved me over $9.00 a bag! The bags of food came two bags in a box delivered from Fedex. The box was packed well for shipment though it was a little tattered when it arrived, no fault of Petbest, however the dog/cat food bags were not ripped or torn. A very nice experience. I will continue to purchase my pet food from Petbest from this point forward.

April 18, 2013
Unprompted review
Rated 2 out of 5 stars

Slow delivery.

I was disappointed with service on this order. Two to five business days turned into 12 days and I received only half of my order. Hopefully, service will improve in the future.

April 18, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Hi Suzanne,

We are sorry to hear that you were disappointed. Shipping time typically takes 2-5 business days depending on your shipping destination. A customer service representative will be contacting you shortly to see why your order took a bit longer and to hear more about your experience. We would like to thank you for your feedback, as this helps us to better serve you.

Sincerely,
PetBest

Rated 4 out of 5 stars

Nothing to brag about

My experience was nothing to brag about. It was simple to order my dogs food and it was shipped fairly quickly. Nothing really to compainabout but nothing to brag about either. I will continue to use Petbest.com as long as they remain the cheapest supplier of my dog's food.

April 18, 2013
Unprompted review
Rated 5 out of 5 stars

great

everything came as it should
and fast with free delivery.

great prices.

April 18, 2013
Unprompted review
Rated 5 out of 5 stars

With Blue Buffalo I Know I'm Giving My Dogs the Best Food Available!

I found Blue Buffalo when my first Dachshund was 1 year old, after trying probably 6 different types of food and even resorting to boiling chicken breasts and brown rice, none of which he would eat! At my wits, end I went to one of the large chain stores and there just happened to be a sales rep. there from Blue Buffalo. I told her my problem and that I was almost ready to pull my hair out, she suggested I try the Blue Buffalo for a week and she would be there the next Saturday, and if I could stop by and let her know what happened. I bought the bag, went home, when feeding time came I became nervous, but excited, poured it in and gave it to the dog. He inhaled it!! I've don't think he even tasted it, he ate it so fast! I had finally found a food that nutritionally surpassed all the rest, and my dog loved it! When I got my new puppy he went on Blue Buffalo puppy food immediately and is now also on the adult! I feel confident in knowing that I am doing the best for my dogs when feeding them Blue Buffalo for their meals!

April 17, 2013
Unprompted review
Rated 5 out of 5 stars

Super Fast Delivery

The enzymatic tooth gel we ordered came quickly, and well packaged. They also had the best price on the product and shipping. Order from these good folks, you'll be glad you did

April 17, 2013
Unprompted review
Rated 5 out of 5 stars

Great online shopping for pets

PetBest is a true find for the pet owner. They have a great variety of products, shipping is speedy, and so far I've experienced no problems. A good resource and I will use it frequently.

April 17, 2013
Unprompted review
Rated 5 out of 5 stars

Great products, low prices, super service!

I received my package on time and in good shape. When I did comparison shopping online, this was the best price I found and I'm glad I gave them a try - they provided really great service. My kitties LOVE the Stella and Chewy's cat treats and they are no longer scratching since I applied their flea meds. All is well in Kitty Paradise!

April 17, 2013
Unprompted review
Rated 5 out of 5 stars

Awesome Service

So far so good :)
I LOVE being able to have the food delivered directly to us and so far (after only one order) everything has been great. I would really like to see a discount for volume or coupons every now and then.
Thanks & God Bless

April 17, 2013
Unprompted review
Rated 5 out of 5 stars

My cat will be happy and well fed

Cat food was very nicely packed; I was told, however, that I would receive a 10% discount on my order because its arrival was so slow; it hasn't been received yet. The Customer Rep. I spoke to was very nice, however.

April 17, 2013
Unprompted review
Rated 5 out of 5 stars

Good PR!

My shipment was late so they gave me an extra jar of the liv a littles. Very nice and it was appreciated.

April 17, 2013
Unprompted review
Rated 4 out of 5 stars

Brite Bite Stars

We purchased these wonderful "treats" for our dog because they were recommended by our vet. The first order went astray and the package was returned to the warehouse, but the matter was straightened out and we have received our order and our dog is again happy. We started using PetBest.com because our local store no longer carried the product. They were just too good not to find them online.

April 17, 2013
Unprompted review
Rated 5 out of 5 stars

Who wants $20.00?

Whether your friends order or you order for yourself, I'm pleased with my 20.00 a bag savings! Pet Best is SO convenient, I can't understand why all people don't use this site.

April 17, 2013
Unprompted review
Rated 5 out of 5 stars

Pretty Good Timing

I placed an order with petbest a few days ago and I was very glad to see my shipment arrive three days later. My kitties were especially excited to open it up and dig in to those treats. Overall it was a good experience.

April 11, 2013
Unprompted review
Rated 5 out of 5 stars

Great System!!

I recently ordered a hard to find (and expensive) dog food for my chocolate labs and was pleasantly surprised with the organization, price, speed, and efficiency of the transaction!

Will continue to use!!

April 11, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look