Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and de... See more
PetBest.com
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See what reviewers are saying
I was so excited when I found Petbest on the Internet, for they had the products I needed at a cost that was affordable. Unfortunately, when my pet food arrived, it was already past the expiration dat... See more
Company replied
If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be r... See more
I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my h... See more
Company details
Contact info
31260 Cedar Valley Drive, 91362, Westlake Village, CA
- 888-941-BEST
- customercare@petbest.com
- www.petbest.com
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Wonderful, fast service!
Very impressed with expedited service! Received in two days and delivery guy actually brought into my home as it was a heavy box!
April 11, 2013
Unprompted review
Easy and Cheap
Words usually used in a disparaging manner but in this case a complement. Easy to place the order and cheap/no shipping charges. $15.00 savings over my local pet food store on just a single item.
April 11, 2013
Unprompted review
Great products and fast shipping.
The crate that I purchased was the cutest color of baby blue. Never had seen a crate other than black. My weiner dog fit perfectly in it, with room to spare. I was somewhat hesitant buying her dog food off the internet, but was a great value, so figured why not. She absolutely loves the food! With the free shipping, along with great products, you cannot go wrong with PetBest.com.
April 11, 2013
Unprompted review
Great service fast delivery very pleased.
The place to go for pet supplies.
April 10, 2013
Unprompted review
Wonderful and quick service for a premium product!
The best price available and delivered right to my door!
April 10, 2013
Unprompted review
Great product (dog litter), reasonable price for the product and for shipping and great service
Great product (dog litter), reasonable price for the product and for shipping and great service.
April 10, 2013
Unprompted review
great staff!! Clean hotel
We stayed in a studio suite. Plenty of space for us and love having a full kitchen so we can cook in. Housekeeping staff was great. We asked for some extra blankets and towels and they were right on it. There is a fireplace in the living room area but its a wood burning and had a note in it about a burning ban so I am not sure its ever used. Usually there are gas fireplaces in hotels. This is the first time I have come across a wood burning. We had a queen bed and a hideabed. I think it was a full size. It would be nice to have kings in the rooms but the queen was fine. The hideabed is new but not really usable for anyone over the age of 10. My 14 year old used it and the springs basically stick out of it. Not very comfortable. Putting it on the floor doesnt help since its a spring issue. The breakfast is fantastic at this hotel.. has hot and cold items everyday. It even had rice on it. The work out room is very small. It has two treadmills and a bike and some weights. Basically just enough room walk behind the equipment and that is it. There are train tracks about a block away and you can hear trains here and there but we didnt find it to be too destracting. I would highly recommend this hotel to anyone...Very clean and great staff...
April 10, 2013
Unprompted review
Product never arrived.
Not much to say here. The product I ordered was never received. Still waiting to hear whether my original form of payment has been credited. I won't be back.
April 10, 2013
Unprompted review
Reply from PetBest.com
Hi Peter,
We are sorry to hear about your experience. Your order was cancelled per your request, and refunded back to your original form of payment. Typically, a refund will only take 24 to 48 business hours to post back to your credit card. A customer service representative will be contacting you shortly.
Sincerely,
PetBest
not good
I ordered two bags of dog food from you around 3 weeks ago and I am still waiting for the 2nd bag to arrive. After waiting for it for over a week I received an email from customer service letting me know not only was my order damaged and sent back but they never shipped out the wellness food as it was on back order. It is unacceptable that it took over a week to notify me of this and even more so that I am still waiting for my food that I ordered over 3 weeks ago. This was my first time ordering from your company and needless to say it will be the last.
April 10, 2013
Unprompted review
Reply from PetBest.com
Hi Ashley,
We appreciate your feedback. We are sorry to hear about the delay with receiving the second part of your order. Unfortunately it was damaged while in transit to you and was sent back to PetBest, where we were notified of the damage. We made sure to notify you of the damage as soon as possible, as we are constantly working with our carrier service to ensure orders the safest travel possible to our customers. A member from our customer care team will be getting in touch with you shortly to hear more about how your experience was.
Sincerely,
PetBest
Fast! Very affordable!
Our neighbor recommended PetBest.com. We placed our first order and had it fast and much more affordable than our local pet store. We will be setting up auto-ship with our next order!
April 10, 2013
Unprompted review
Outstanding !
I have ordered from Pet Best a few times and every time their delivery time is quick. The products that I buy for my Maltese are fresh and as described.
I am your loyal customer!
April 10, 2013
Unprompted review
Great product at a great price!
I was very pleased in finding the flea medication I needed for my cats at such a discount! With PetBest.com, I saved money and shipment was fast!
April 8, 2013
Unprompted review
Reply from PetBest.com
Hi Robin,
We are sorry to hear about the delay in receiving your order. A customer service representative will be contacting you shortly to hear more about your experience.
Sincerely,
PetBest
I love the selection of HEALTHY treats for Dogs that they actually love...and they are picky.
My dogs have food allergies and can't have chicken, beef, corn, dairy, or wheat. So what's left you ask? Well at PetBest they have lots of wholesome healthy treats made from Salmon, buffalo, lamb etc. (They also have food products)The site is easy to manuever and they send your order out right away. Thank you PetBest!
April 5, 2013
Unprompted review
WOW, great Company
Excellent Customer service, fast delivery. I will recommend Pet Best to all of my friends with Pets.
April 5, 2013
Unprompted review
Excellent value, selection and fast shipping at PetBest.com
The dental gel I purchased for our 2 dogs was the best value and we received it within a few days with free shipping too! Great experience with PetBest.
April 5, 2013
Unprompted review
great easy shopping !!!!! Thanks for making it so easy
I live in the mountains and it was so convenient to order on line in 5 minutes and have it all shipped here.
April 5, 2013
Unprompted review
Reply from PetBest.com
Hi Gary,
A member from our customer care team will be contacting you shortly to hear more about your experience. We value you as a customer and would like to clear up any misunderstandings. Have a great day and we look forward to speaking with you.
Sincerely,
PetBest
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