PetBest.com 

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Rated 1 out of 5 stars

Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and de... See more

Rated 1 out of 5 stars

I was so excited when I found Petbest on the Internet, for they had the products I needed at a cost that was affordable. Unfortunately, when my pet food arrived, it was already past the expiration dat... See more

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Rated 1 out of 5 stars

If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be r... See more

Rated 1 out of 5 stars

I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my h... See more

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Rated 3 out of 5 stars

MISSING ITEMS

I RECIEIVED MY PACKAGE WITH MISSING ITEMS. I LIKE THE STUFF I DID RECEIVE. BUT I WOULD LIKE THE ORDER CORRECTED.

THANK YOU, DONNA

April 5, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Hi Donna,
Thanks for your feedback. Your package was split into 2 shipments; an e-mail was sent this morning with the tracking information of the 2nd package. According to the tracking, this package should be received very shortly. If you have any questions or concerns regarding, please feel free to contact us at customercare@petbest.com or call us at 888-941-2378 (Monday-Friday 8:00am-5:00pm, PST).

Sincerely,
PetBest

Rated 5 out of 5 stars

Fantastic!

Same stuff just cheaper! I ordered dog food and treats that I previously bought at Petco but paid a lot less money for it.

April 4, 2013
Unprompted review
Rated 5 out of 5 stars

got the food before the puppy

Couldn't find the breeder recommended puppy food on another site so I ordered from PetBest. The food was sent so fast Iit arrived prior to the puppy by 2 days. She will be happy and so am i.

April 3, 2013
Unprompted review
Rated 4 out of 5 stars

They make it right!

had a small issue with my order and they went out of the way to get it corrected quick at no additional charge. Will definitely continue to purchase speciality pet foods from them.

April 3, 2013
Unprompted review
Rated 3 out of 5 stars

Higher prices and slower shipping

Since your company has merged or hired outside help I've noticed higher prices and much slower shipping. I used to like you because my animal food was cheaper with auto shipping now you change it to toys. I used to love your service it was a two day shipping now its much longer.

March 31, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Christal,

Thank you for your honest feedback. We apologize if you were misinformed that PetBest.com has merged or recently hired outside help, because this is not the case. We have recently made a few minor changes to our website, in which, our 'AutoShip' price is now our new 'Everyday Low' price. We wanted everyone to be able to take advantage of the lower AutoShip price, now there is now only one set price for every customer, whether you wish to AutoShip your items or order as you go.

At, or about the same time we instituted our 'Everyday Low Pricing', many of our products experienced manufacturer induced price increases. This may help answer why the price is higher or different than your previous order. When manufacturers institute these price increases it is usually due to cost of ingredients or package changes, we held our lower price for several months before increasing to where the product manufacturer has increased. Our shipping time is approximately 2-5 business days depending on your shipping destination (although, non-business shipping days may add a day or two), sometimes this may be longer than you had anticipated. We appreciate your feedback once again Christal, as it helps us work better for you!

We will contact you directly to answer any further questions.

Sincerely,
PetBest

Rated 5 out of 5 stars

splendid

I love the prices of this website. The delivery was fast and correct. Love using this site to stock up on items.

March 31, 2013
Unprompted review
Rated 4 out of 5 stars

Fast service

After some confusion in regard to my billing and shipping address, I received my product in a few days. Good service.

March 30, 2013
Unprompted review
Rated 5 out of 5 stars

They were very nice and helpful.

After a bit of confusion, PetBest got me the dog foods I needed quickly and even gave me a small discount for my patience. I will order again from them because they were so nice! They also carry a brand of food which is not very well known but I need it for a dog with allergies and yeast problems.

March 30, 2013
Unprompted review
Rated 2 out of 5 stars

Never shipped my order or told me

I went on line to order Blue Buffalo from this company. When I placed the order over the weekend it said I would receive it by the next Thursday. I waited and waited and finally on the following Friday I called them to see where my order was. The girl I spoke to said...oh I was just about to email you because we just shipped your order it was back ordered. Thanks for telling me my dog doesn't need to eat. Then when following my tracking number it was not shipped until the next Monday. I did receive it on Thursday only 2 weeks after it was promised.

March 30, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Darryl,

We appreciate you telling us about your experience. We are sorry to hear of the delay in which your order was received. At PetBest.com we strive to keep all products in stock at all times, however, back orders will occur due to high demand. Also, notifying our customers of a back ordered product is always top priority, in this case, we are sorry to hear that this was not communicated to you in a timely manner. We will be passing along your feedback to the appropriate team members, so that we can work to better help you!

We value your feedback and hope to see you back soon!

Sincerely,
PetBest

Rated 5 out of 5 stars

so happy with the new product, & great service

i have always ordered a dehydrated raw dog food for my english bulldog, but we were paying $15 for shipping, & it was the only place we could get it from. so i started researching other dehydrated raw foods, & they either didnt compare health-wise, or were super expensive. when i read that sojos was actually a raw food, and $3 less a bag in comparison to the other food, and cheaper shipping, i was soooo excited! my bulldog really loves the sojos, and im happy i can keep him on a raw, healthy diet inexpensively.

March 30, 2013
Unprompted review
Rated 5 out of 5 stars

Don't hesitate to buy from PetBest

I had never heard of PetBest, but their prices on PetzLife (which is a great product, by the way) were far better than anywhere else, so I decided to give them a try. I am totally happy. Fast shipping and the product was packaged well. You can't do any better than that.

March 28, 2013
Unprompted review
Rated 4 out of 5 stars

Fast and efficient delivery, one issue with confirming address, very good customer service.

The website was very easy to use and the prices were lower than competitor stores. Once my order was confirmed there was a 3 day delay in processing the order since my mailing and billing address were different. they delayed the shipping for a few days until they could verify over the phone that indeed the addresses were different. The customer service rep i spoke with was very kind and helpful.
Once the order was processed the shipping was within the 2-5 day window they promised, but near the end at 5 days.
I would definitely use this service again, especially if the prices stay low!

March 28, 2013
Unprompted review
Rated 3 out of 5 stars

Shipping time was terrible!

I was pleased with the products I received as they were all there and quality was good. However, I was very disappointed with the wait time for what I ordered. I received 2 packages of Real Food Freezed Dried Chicken treats,1 bottle of Halo ear wash and 1 bottle of Animal Essentials Probiotics. Everything was available so I do not understand why it took 7 days to get to me. I orderd on the 19th and didn't get it until the 26th. I guess that isn't really a long time except when I order from other Pet food places I have my shipment in 3 days. Clothing places I order from actually came in 2. And that had an item on backorder but received all the other items.
So, not impressed with ship time but had no problems with the contents. Just be prepared to wait. If you are low order immediately!

March 28, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Hi Lysa,

Here at PetBest.com we are committed to making your shopping experience as easy as possible. Your order arrived, within 24hrs of purchase, at the FedEx facility in California.

We are sorry to hear that your shipping time was longer than you had anticipated. Shipping typically takes 2-5 business days. According to our records, your order arrived on the 5th business day of shipment. Nevertheless, a member from our customer care team will be contacting you shortly so we can hear more about your experience. We would like to thank you for your feedback, and value you as a customer.

Sincerely,
PetBest

Rated 4 out of 5 stars

mis communication

We have differed on a shipment i wanted to delete some not all,but all but one was stopped.other wise we are good!! Clarence Neeley

March 28, 2013
Unprompted review

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