Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and de... See more
PetBest.com
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See what reviewers are saying
I was so excited when I found Petbest on the Internet, for they had the products I needed at a cost that was affordable. Unfortunately, when my pet food arrived, it was already past the expiration dat... See more
Company replied
If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be r... See more
I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my h... See more
Company details
Contact info
31260 Cedar Valley Drive, 91362, Westlake Village, CA
- 888-941-BEST
- customercare@petbest.com
- www.petbest.com
People also looked at
MISSING ITEMS
I RECIEIVED MY PACKAGE WITH MISSING ITEMS. I LIKE THE STUFF I DID RECEIVE. BUT I WOULD LIKE THE ORDER CORRECTED.
THANK YOU, DONNA

Reply from PetBest.com
Fast shipment, good packaging, good product.
Thanks for mailing so soon.
Fantastic!
Same stuff just cheaper! I ordered dog food and treats that I previously bought at Petco but paid a lot less money for it.
got the food before the puppy
Couldn't find the breeder recommended puppy food on another site so I ordered from PetBest. The food was sent so fast Iit arrived prior to the puppy by 2 days. She will be happy and so am i.
Very good and durable product. Shipped fast.
I continue to buy Kong products because they stand up to the abuse my dog gives them. Thanks, Bob Sterling, San Leandro, CA.
They make it right!
had a small issue with my order and they went out of the way to get it corrected quick at no additional charge. Will definitely continue to purchase speciality pet foods from them.
Outstanding! Quality product and super fast shipping! Trustworthy!
I recommend PetBest to all of my friends who are looking for quality, speedy delivery, the right price, and a trustworthy company to do business with. You will not be disappointed!
Good deals, especially with auto ship feature.
Higher prices and slower shipping
Since your company has merged or hired outside help I've noticed higher prices and much slower shipping. I used to like you because my animal food was cheaper with auto shipping now you change it to toys. I used to love your service it was a two day shipping now its much longer.

Reply from PetBest.com
Price was right and shipping was fast.
Quality pet food at a great price, and shipping was fast.
splendid
I love the prices of this website. The delivery was fast and correct. Love using this site to stock up on items.
Fast service
After some confusion in regard to my billing and shipping address, I received my product in a few days. Good service.
They were very nice and helpful.
After a bit of confusion, PetBest got me the dog foods I needed quickly and even gave me a small discount for my patience. I will order again from them because they were so nice! They also carry a brand of food which is not very well known but I need it for a dog with allergies and yeast problems.
Never shipped my order or told me
I went on line to order Blue Buffalo from this company. When I placed the order over the weekend it said I would receive it by the next Thursday. I waited and waited and finally on the following Friday I called them to see where my order was. The girl I spoke to said...oh I was just about to email you because we just shipped your order it was back ordered. Thanks for telling me my dog doesn't need to eat. Then when following my tracking number it was not shipped until the next Monday. I did receive it on Thursday only 2 weeks after it was promised.

Reply from PetBest.com
so happy with the new product, & great service
i have always ordered a dehydrated raw dog food for my english bulldog, but we were paying $15 for shipping, & it was the only place we could get it from. so i started researching other dehydrated raw foods, & they either didnt compare health-wise, or were super expensive. when i read that sojos was actually a raw food, and $3 less a bag in comparison to the other food, and cheaper shipping, i was soooo excited! my bulldog really loves the sojos, and im happy i can keep him on a raw, healthy diet inexpensively.
Don't hesitate to buy from PetBest
I had never heard of PetBest, but their prices on PetzLife (which is a great product, by the way) were far better than anywhere else, so I decided to give them a try. I am totally happy. Fast shipping and the product was packaged well. You can't do any better than that.
Fast and efficient delivery, one issue with confirming address, very good customer service.
The website was very easy to use and the prices were lower than competitor stores. Once my order was confirmed there was a 3 day delay in processing the order since my mailing and billing address were different. they delayed the shipping for a few days until they could verify over the phone that indeed the addresses were different. The customer service rep i spoke with was very kind and helpful.
Once the order was processed the shipping was within the 2-5 day window they promised, but near the end at 5 days.
I would definitely use this service again, especially if the prices stay low!
Shipping time was terrible!
I was pleased with the products I received as they were all there and quality was good. However, I was very disappointed with the wait time for what I ordered. I received 2 packages of Real Food Freezed Dried Chicken treats,1 bottle of Halo ear wash and 1 bottle of Animal Essentials Probiotics. Everything was available so I do not understand why it took 7 days to get to me. I orderd on the 19th and didn't get it until the 26th. I guess that isn't really a long time except when I order from other Pet food places I have my shipment in 3 days. Clothing places I order from actually came in 2. And that had an item on backorder but received all the other items.
So, not impressed with ship time but had no problems with the contents. Just be prepared to wait. If you are low order immediately!

Reply from PetBest.com
mis communication
We have differed on a shipment i wanted to delete some not all,but all but one was stopped.other wise we are good!! Clarence Neeley
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