Peter Alan Reviews 

Avoid them at all costs - they are completely incompetent, and patronising. They don't answer emails/phone calls and if you're lucky enough to get hold of them you might as well be talking to a child—no knowledge of Rent Smart Wales policy.

End of tenancy check wasn't completed for over a week, and they found fleas in the property. They didn't bother to tell me, and I had to chase this up multiple times. They have made me pay before the fumigation has taken place, and then will dispute it with the tenant to get it from their bond. Peter Alan didn't seem to care about loss of rent. No contact when the tenant was moving out.

Didn't pass on key information to the tenant when she moved in, and were unable to arrange maintenance visits. Lots of problems with changing my address on invoices and no communication in the office, let alone between departments.

Purposefully difficult when we used our own gas engineers and not theirs at a premium cost. Head Office is just as bad (if not worse) than the branches (Newport)

I have not been able to get the keys back to my property.

Stay away!!

Incredibly poor communication- continued delays in returning monies owed. Also arranged viewings without my knowledge. I would not recommend to anyone looking to either rent their property or rent a property.

If I could give lower I would.

Recently rented a property from them, moved out earlier and allowed them to over viewings on property whilst living in property.

The house we had was furnished and the washing machine broke during our stay, the landlord couldn't be bothered to order a new one so informed us to purchase one and reduce it from the rent, when we moved out they deducted this money from our deposit which we are still waiting to have returned. They have clue about communicating between departments. I will definitely avoid in future. Thanks Peter alan

We decided to put our house on the market had an appraisal with peter Alan barry branch with a promise of a free EPC if we put our house on the market with them for a minimum period of 20 weeks they said the house would be marketed for £280,000 within 2 weeks they said to put the price down to offers in excess of £270,000 the weeks went on with no viewings so they dropped the in excess of from the £270,000 after the 20 weeks contract was up we took it off the market with them now they are demanding a fee of £94.80 for the EPC certificate which they told us was free avoid this company they are not worth the one star it should be a zero star it feels like we have been well and truly conned by them 😡😡😡

Landlords beware...i used Peter Alan for a number of years to manage my property and over the years the service got worse and worse. I only stayed with them as i was out of the country but i wish i had not...their communication was terrible, you felt that despite paying them for a service that they were doing you a favour. You rarely dealt with the same member of staff so thee service was very poor. They held onto repair money for 9 months without carrying out the repair. Very rude - do not use!

Unhappy with this agent Today we came all the way from Bristol and were waiting (10.30–11.50) in front of the property for a viewing of the property for which we had an appointment at 11.30. No one came, and no one picked up the phone. We are unhappy with this letting agent, most of the time no one picks up the phone when we need to make inquiries; several times no reply for the online inquiries as well

As a landlord, I do not recommend anyone to let property with them. I have 2 flats managed by them, one of the tenants paying late every month. The only thing Peter Alan did in the last 4 months is sent me an email to let me know of rent arrears. Now, another tenant move out on 30 June and return the key but Peter Alan sent me a letter of a vacancy on 10 July and said the tenant will leave on 25 August. I did fund out because she did not pay July rent. the property in this case 124A,B Caerau rd, Meastag

The 1 star review is only because I couldn't put any less!
Me and my partner have just experienced the most appalling service ever,which was initiated by Alice Coid the so called branch manager in Bridgend.
To put it into perspective we requested to rent a property signed the contract and paid £6050 to be told a couple of days later that the landlady had decided not to rent the property which could have made us homeless.
That's not the worse thing. They gave our money to the landlady twice. We have only just received the remaining monies as they paid us back in 3 separate payments which took 2 months of constant chasing. Disgusting service. The Lettings director Benjamin Jones had the nerve to offer us 250 goodwill when we had to cancel a precooked holiday. Missed out on other properties.could have been made homeless. They just don't care. AVOID AT ALl COSTS

I have rented properties in Bridgend and Cardiff for 15 years and decided to try Peter Alan to find me a tenant for a property in Bridgend. To be fair they found me a suitable tenant quickly and I was really pleased, however I still have not received the rent paid by the tenant nearly 3 weeks ago. They paid 6 months in advance which amounts to nearly £6k, and despite numerous e mails I cannot get a response from accounts to explain why there is a delay.
I have never experienced a delay in receiving rent paid previously with any company I have used, so it is concerning that Peter Alan do not seem able to transfer the money to me. For landlords I would steer clear of this company and I will never use them again.

I was a Tenant and it was a terrifying experience. In 10 years of renting with other agencies, never had any problems, always received references. They don't solve problems. I received my deposit after about 2 months after many emails and open dispute. The rental contract has never been respected even in the essential points. I was for months in the cold, inadequate heating, 15 year old boiler failure and with rats in the garden. Not recommended for both Tenants and Landlords. I will stay very far from Peter Alan. I feel like a victim of a Fraud and scam. I wasted a lot of money to have nothing and suffer me and my family.

Very disappointed, my partners family trying to sell their parents house. Lots of promises and nothing happened, never any feedback or viewings. The family gave the correct termination notice and moved to another agent, Peter Alan then sent my partners sister letters for payment of £94 for an EPC which they agreed was included in the sales package. It is a difficult time dealing with bereavement but to be hounded for money which wasn’t owed was added upset. They then phoned to say if the property was put back with them they would waive the £94 (which wasn’t owed) definitely don’t recommend

An absolute disgrace, don't put your properties near them. Their service to look after my properties which were Let was a shambles in their head office. They couldn't organise or sort anything in a timely or cost efficient manner. I had to leave in the end and this has been an impossible task as they refuse to give up the data and documents required to carry on letting the properties. Don't let them go near you rental properties. If my request for data isn't taken seriously I will be forwarding this complaint to the ICO

Arranged a viewing of two properties which took a 50min drive to destination arrived early. It was absolute waste of time due to the agent not even turning up still awaiting reason why .( penarth office)

After a proposed 35.5% increase to my rent right before my yearly tenancy was to be renewed (which was not within market average and completely nonsensical), I’ve been waiting two months to receive my deposit back (in full because the place was spotless). Three whole weeks ago my “funds were released” but the accountants have apparently been too “busy” and “backlogged” to put through a simple bloody BACs. Unbelievable. The DPS agent I spoke to today laughed down the phone and said that’s not a reasonable excuse for them to give. This made me feel extremely stupid for even waiting this long for taking action. I’m going to comment on your social media pages until I receive my funds back and I’ll ring every blood day too. I’m sick to death of this company. It took them weeks to inspect the property after I’d left as well. I’ve never dealt with such an incompetent and non-caring company. I cannot put into words how horrendous my dealings with you have been.

Wouldn’t give a star if I had an option!
We have been dealing with Peter Alan via renting a property, firstly they pushed for a move in date despite the house requiring work from previous tennants however we moved in. Over 30+ issues not listed on the inventory, inventory listings ‘acceptable/ good’ when the pictures were documenting poor standards.
We are now 6 weeks into being in the property, still chasing any form of communication from Peter Alan, we know this is them as thankfully our landlady (who is paying them to manage this property) has been in touch with us as she is experiencing the same challenges from Peter Alan! Fair to say, do not pay Peter Alan to manage a property as you will have very unhappy tennants and poor customer service.
Landlord/lady’s you can do a better job yourself.

Thanks for your help moving in Charlie. Our experience with Peter Alan had good communication from the agent, lots of calls with updates on the property etc. However, the move in date was delayed the day before due to "electrical checks". Upon moving into the property it was clean, however there were two dead birds in the loft, an unsafe landing light with loose wires and no cover and the cover for the bath was hanging off. The guttering hadn't been maintained and was home to lots of weeds and dirt.

I gave Peter Alan 2 stars for this due to the condition of the property and delayed move in date. However, Charlie was very prompt with responses and able to help where needed.

Very grateful for the service received by the branch in Albany Road.
One very happy landlord

Absolutely appalling service . Try and get information for a house you rent out and get passed from person to person. Been trying to get regulation smoke alarms fitted since November and still no closer. Shocking when there are no smoke alarms in the house. Not helpful for landlords and no safety for tenants. I have spoken to Hathaways today cheaper and really helpful. Gave me a breakdown of costs instantly. Good luck if you choose Peter Alan as a landlord. Waste of money and time and effort.

From start to finish very stressfull experience misleading information at joining as fees were much more than stated.advised to use their solicitors going to be putting in official complaint shocking service and fees extortionate solicitor appointed hardly returned calls attitude with correspondence day of completion was stressfull to say the least would never recommend peter alan and definitely not their solicitors conveyancing direct terrible experience with all parties 👎

I would like to say a massive huge Thank you to our lovely Brenda Jones at Peter Allen estate agents for all the assistance, professional support that she gave us when sourcing suitable accommodation for our Company. Brenda went above and beyond her job role to for fill this for us. We are very Thankful of you Brenda. Highly recommended for the service provided.