Peter Alan Reviews 

Someone i know is renting from Peter Alan, and they left her without a working washing machine for months - when they finally replaced it, they dumped the old machine outside leaving her to deal with it, and the new machine was installed poorly, flooding her kitchen so badly that it leaked down to the property below. She had to pay to use a laundrette all those months, and the only compensation they've offered is £100, which doesn't come close to the costs she's had to swallow. In my honest opinion they don't care about their tenants.

I went with some friends to support a recent tenant of Peter Alan's, who's been seriously messed about by them - they took 4 months to replace a broken washing machine, and flooded the kitchen installing the new one. The compensation they offered was less than the cost of the damage the flood incurred on her, and far less than the costs of living without a washing machine for months while they prevaricated on a solution.

When we went over there, as a group, to make sure she wouldn't be talked over or bullied, they locked us out of the building and went home for the day!

Absolutely appaling response to honest criticism, and a real showing of the character of their agents: happy to be a smiling face when you sign the tenancy agreement, but nowhere to be seen when the blame comes back to them. A true professional would have taken the critique with grace and promised to do better, but there were no such agents present on that day.

Completely screwed over a mate of mine and just have to leave my honest opinion. Left them paying to get laundry done elsewhere as their washing machine was broken for over 4 months. They fly tipped it into the street and when they installed a new one, managed to balls that up and flooded the kitchen. No clue how they managed this as installing a washing machine isn't exactly rocket science. For all this they've only offered her £100... I'm sure the landlord insurance will pay them more than that for the screwed up kitchen!

Completely rotten, be warned.

Peter Alan - Bridgend / Maesteg lettings - Woeful experience as a landlord - total lack of communications. Did not bother to take over the tenancies from my previous agent and no communication - chased and chased and then failed to return my calls - now have to g o back to the previous agent. Luke Sales and Lettings manager cannot be trusted and does not return calls - all talk and no substance.

Very good at renting, terrible at repairs.
Been waiting over a week for a kitchen tap to be repaired,it leaks constantly, waited in all morning only to find out the plumber had been cancelled, nobody informed us, luckily I saved his number and was able to contact him and he informed the job had been cancelled by Peter Alan

Avoid at all costs.This estate agent rented out a property that was not fit for human habitation.Major issues with mould and damp, no hot water on move in day, boiler leak and various health and safety issues.They took no responsibility nor showed remorse for renting out a property in such a terrible condition.The lack of professionalism and integrity displayed by Daisy, Brian and the regional manager Matthew Rich has been appalling.I was also told by the matience manager that despite all these profound issues , I had to deal with it as I had signed the contract.Fortunately, I was able to terminate the contract and get a full refund.However, the fact this property was on the market in the first place reflects the disregard for tenants well being and the sole focus on making a profit.This property is currently being rented out and to my knowledge, it is still not fit for human habitation.

I've recently had to report a maintenance issue and am so very impressed with professional service I received from Daniel he was very helpful and got the issue resolved very quickly!

Just sold my property with Peter Alan and cannot rate them highly enough. From Rachel with the valuation to Robyn and Casey throughout, you have been fabulous. Got loads of viewers through the door and over the asking price sale. No drama at all with excellent communication. Basically you did what you promised when I signed up with you. Thanks so much and I would definitely recommend!!!

Thank you Peter Alan staff, Barry, for helping me through the process of selling my house, 2nd viewing, at the asking price too. So helpful, professional, on the ball, taking all my anxiety away, keep up the great work, would recommend you, especially Sydney, who has and still is, guiding me through everything, step by step, thank you.

The agents are not straightforward and their properties not good. You can't get your deposit refund when you move out they will come up with different complaints.

If you do NOT want info on a house you are seriously interested in, contact Peter Alan, Merthyr Tydfill branch. 2 emails and a phone call where I was promised a call back further and nothing. Surprised they are still in business to be honest?

The 1 star is the lowest I can give ,made an offer was excepted rung to say my property had been sold and I could proceed only to be told it had been greeted by a cretin on the phone mumbling that they would ring me back no call back rung next day to same cretin mumbling and asking me the same question over again then passing me on to explained the situation only to be told that it was sold to another party , no communication to me about this I was gob smacked ,only to get sorry I've been out of the office 2 weeks and this has never happened before ,rung my estate agent to tell them and was told its illegal to do this ,had a phone call in the afternoon to say the deal may be back on if I up my offer I said it's not possible , then with in 5mins had a phone call back to say there sticking with the other party , and a feeble sorry if we can help you in anything let us now , had to hold back never in a million years would I deal with you again , have had bad experience with estate agents in the past but this topped it all off for me so please do not deal with this lot GORSEINON branch

If i could give zero i would. Communication between departments is shocking, an absolute joke of a company. Complained about repairs being down in the house and they couldn"t care less if they got done or not so ended up getting evicted cos we complained. Then to top it off they took a key penalty out of our bond which we knew nothing about. Be warned they do have hidden costs. In fact don't even go there if your thinking of renting .

Absolutely disgusting expierience living under 30 Hanbury Road in Pontypool for over 2 years with mould and damp with a child who has developed skin issues and Peter Alan or the landlord not doing anything about it nor returning our deposit back over after a month we have moved out of the property. Do not rent out from them if you wanted to be treated like you do not matter and your health be put at risk

It took over four months to get my deposit back. The lack of action on their part shows either laziness and/or disorganisation.
I had to constantly chase them and even then I wouldn't get a response for days.
In the beginning, as I was getting the keys, I asked about rubbish and they just said to put it outside. This was incorrect. Come to find out there was no place for rubbish as is required by law to be provided.
Be warned, do not let from or use any service from Peter Alan.

Booked a viewing in with Peter Alan, Roath branch to view an apartment.
The viewing was booked in advance and the branch reassured me the viewing was going ahead.
I booked annual leave to attend the viewing only to be let down by the branch who contacted me at the very last moment to say the tenant was unable to accommodate the viewing.
The customer service received on the phone was poor and no apology for the inconvenience caused.
Very poor service!

Absolutely shambles of a company. Put my parents home on the market with this company. They took photos and put the ‘For Sale’ sign up. We then realised new photos needed to be taken as we paid for the garden to be done and finished off what needed to be done inside. The new photos were emailed to them and Amy said she will replace the old photos immediately. After 7 days I asked again and was told the same thing. Then at the end of last week I spoke to another lady and she said she would get it done straight away. I’m still WAITING! I asked when I can cancel my contract with them and it’s at the end of the month. I can’t wait to go to a ‘professional’ company to sell the house. Avoid this company, there are plenty of good estate agents out there.

Absolutely shocking behaviour from someone enquiring about a "free valuation" of their house, they make you jump through a series of hoops on their website to get an online valuation which was my preference and then instantly ring you and try and force you to get a in face to face valuation,
spam emails about the appointment and text messages. Come day of the appointment they called to cancel as the valuer was off due to sickness which is understandable and book it for the next day.
Only to call the next day and say there isn't any point coming out to value your house as your only thinking about selling in the next couple of months, surely if i knew the value that would help me make an informed decision and as an estate agent you know SALES you would try and persuade someone to sell?
Joke of a company stay away, wont be using them

I made an appointment for 11am on 18th September to have my house valued by a property valuer in person at my address. I received a REMINDER by text message the day before the appointment. On the morning of the 18th I tidied my home in preparation for the valuation, showered, washed my hair and got dressed. Leah, the valuer from Peter Alan Estate Agents had evidently tried calling me at 9:30am on the 18th September to confirm that the appointment was still going ahead (despite having sent me a reminder the day before). As I was busy getting myself ready for her visit I missed the call. Leah had left an ansaphone message requesting that I get in touch with her to confirm the appointment but I did not pick up the ansaphone message until shortly before 11am. By the time I returned her call, Leah advised me that, as she had not heard from me, she concluded that the appointment was not going ahead. She then said that she had carried out a valuation of my property online. I told her that I was not happy with that and requested that she come to my house to value my property as arranged. She said she was unable to leave the office as she had an appointment with another client. I was very upset and annoyed to find that Leah was not coming and expressed that it should not be necessary to call me on the day of the appointment as well as send a reminder by text the day before the appointment, especially as it was me that made the appointment in the first place! I DID NOT MAKE AN APPOINTMENT FOR LEAH TO CALL ME AT 9:30AM ON THE 18th ... the appointment was made for her to ATTEND on the 18th! Leah's excuse was that her call was a "courtesy call" and that had I answered her call she would have been able to attend. The text message reminder is surely courtesy enough! There is no need for anymore than that! I was extremely upset and annoyed that she wasn't coming. She offered instead to come at 5:30pm. I was exasperated because her so called "courtesy call" which I felt was "overkill" caused my day to be messed up. I really felt that Leah's apology was insincere but I accepted her offer of a 5:30pm appointment. Much later in the day I received another phone call from Leah asking if I had seen the email from her. I said that so far that day I had not checked my emails (I don't spend all my time attached to my phone checking emails!). She said that she had to cancel the 5:30 appointment. Rather than enter into any further dialogue with Leah, feeling that any expression of dissatisfaction would be lost on her, I simply said "ok" and hung up. When I checked my emails I discovered there were 2 from Leah ... one cancelling the 5:30pm appointment and another one cancelling the valuation altogether! In all my days I have never come across such an appalling way of treating a client (blaming the client for cancellation of an appointment because she didn't hear the phone! I mean ... who does that?). Really ... is this the right way to treat a potential client? Is this how Peter Alan's business is run? Do all Peter Alan's staff treat potential clients this way? So, I checked the reviews given by other customers of Peter Alan Estate Agents ... conclusion? FIND ANOTHER ESTATE AGENT!

Since posting this review which was duly forwarded to Peter Alan Estate Agent, I have NOT received any communication from either himself or anyone else in the company ... so much for COURTESY! An apology from the top would have gone a long way towards repairing my now very low opinion of the company.

Absolute worst letting agents, do not touch them with a bargepole. My partner rented out his house with Peter Alan last year. From day 1 the family they put in there caused issues. Peter Alan wasn't sending us statements, never kept us upto date of the rent and why not paid etc. Now in situation where the boy has confirmed he won't leave until court order issued
He also confirmed that he was homeless and sleeping in a car before renting the house and when I asked how did you pass eligibility checks he said I have no idea. We are now in process of going to court to gain back possession. Peter Alan have done nothing. Diabolical firm, avoid at all cost.