Peter Alan Reviews 

Peter Alan Lettings in Pontyclun and their Cardiff office are an absolute disgrace. They have withheld our deposit and also doctored documents regarding inventory to make it look as though we had received a copy of an inventory when we didn't. Dont expect to be paid your deposit back from them until the death of the 10th day and that is after their constant excuses and delays before they even agree to give you back money, then their excuses of needing proof you actually paid them money. The complaints process is a joke and I would never recommend anyone to use their letting services and god help you if your deposit is with them under an insured TDS scheme!

Don't use if you value your sanity or money. Absolutely disgraceful renting experience- call centre is full of young kids who usually on "another call and will call you back" doesn't happen. Don't believe any good hype (I'm taking legal advice about some issues) total let down. Their very good at taking the money but useless if you're a tenant or landlord. Would never never use again for renting.

My interaction with Peter Alan in Swansea was profoundly disappointing. Their customer service is shockingly inadequate; they consistently evade calls once payment is secured. Despite an agreed-upon tenant-finding price, they haphazardly increased the charge, altered my utilities contract without consent, causing ongoing issues with energy bills. Attempts to rectify the situation were met with uncooperative responses, claiming my details weren't on record. Additionally, rent deposits were inexplicably delayed for over 4 weeks. Managing my property with Peter Alan was an overall unpleasant and frustrating experience.

Absolute sheet show.
Would give a zero if I could.
Mates been made to stay in an inhabitable house with infestation not being taken seriously. Insane health risks and lack of action within 24hrs and legal advice sought after. Horrific company do not recommend letting with them

Mortgage advisor really looked down her nose at us and was very rude and shouty. We went with a different broker in the end, will not use Peter Alan again. Had 105k in savings and house was 295k. Took multiple attempts to get her to understand our situation, and she still entered the numbers wrong. Waste of time and unpleasant experience.

Shocking communication from the Lettings department. They’re quick to let you know about rent increases, but won’t help you sort out any issues that make the property unfit for habitation. This is against the RentSmartWales guidelines and we will be taking this further as they clearly can’t follow specified guidance.

We’ve just sold our house with Peter Alan Albany Road. They’ve done an amazing job from start to finish.
We used their conveyancing solicitors who have been really supportive and communication is excellent.
We needed to use the mortgage progressor Mel several times and she really went above and beyond to help and advise.
Would definitely use them again.

Not great for landlords. They say they will sort an issue, charge the landlord but don’t actually get the work done. Then the tenants get upset and withhold rent. Neither tenants or landlord are managed well.
It’s not clear who manages the property as no one speaks to each other in their office. Lots of turnover of staff.
You need to keep your eyes on what is going on with them. I don’t recommend

Do they even know how to answer a phone? They don't know their ass from their elbow, terrible service.

Greatly appreciate the support, advice and assistance from keaden. Your urgent response to the aid of our property needs is splendid.The company Peter Alan is prompt in providing assistance to all our property needs. Your assistance is greatly valued Keaden truly greatful.

Kaeden with Peter Alan, Newport office.
Can’t express enough how prompt, efficient and knowledgeable Kaeden has been throughout the process of helping me find suitable accommodation. A real go to guy for this and really appreciate his support.
Thank you Kaeden.

Hi there, I just want to get my honest opinion to help other landlords I had 4 houses with Peter Alan , they have been completely useless, & added more and more stress of non-stressful situation ! I’ve moved my houses now to Landlord, letting agents is the best thing I’ve ever done with half the fees & stress 90% of the time you can’t get hold of them, and when you do, they’re completely useless anyway except for one girl who is amazing she’s the best there by 500%Her name is Lily Dawson, she works in Culver house cross in Cardiff id giver her 5star i personally think she should find somewhere else to work because they are rubbish & she deserves better & is too good to work in a dump like Peter Alan p.s avoid letting your house with this rubbish company at all costs !!!!! Tc all & take note

Pleasant and helpful staff. The young man who was
tasked with my sale was well informed, confident not pushy. I am 80years old and it was refreshing to find a
young man with such sterling qualities. Well done
Bradley Bevan.

I'm an electrical contractor that have done a small amount of work for peteralan and found them very rude and unaccomadating. I have several invoices unpaid and cannot seem to get the payment for the work I have carried out.

Contractors beware they won't pay

Deliberately obstructive because they wanted to take over doing the gas certification themselves to make a few extra quid.
When they want you its all smiles but once your number is in their caller ID and they have what they want, they will not answer.
In this case they chose to lose the landlord a months rent rather than make a simple call to Gas Safe to confirm an engineer's registration - all very deliberately.

This review is based on my honest opinion of the way a tenant has been treated by Peter Alan.
First the property was dirty when moving in and even kitchen cupboards still had rubbish left from previous tenant.
Even worse than that after the washing machine broke down they were left for 4 months without one. Finally when it was replaced it ended up flooding the kitchen and property below.
This has led to great inconvenience and significant expense for the tenant with having to make trips to the launderette. Not to mention the stress of trying to get it sorted with Peter Alan whom were very slow in response. £100 compensation doesn't begin to cover it!
Avoid these agents they clearly have little regard for what they put their tenants through!

I know someone who had to do their washing at a laundromat for 4 months because Peter Alan delayed repairing a washing machine. When they finally replaced it, it flooded the kitchen and left the property unusable for another few months. They offered her only £100 compensation for all this, which doesn't even cover the cleaning and laundry she had to do on her own. In my opinion Peter Alan is a terrible letting agency, with their dismissive and incompetent attitude towards tenants.

This is an honest review of my experience with Peter Alan. I've been trying to help someone I know get compensation from Peter Alan, because they left her without a washing machine for months. When they finally replaced it, they dumped the old machine outside (leaving the tenant to deal with it) and they installed the new machine so badly it flooded her kitchen and a neighbouring flat. My friend had to pay to use a laundrette for many months because of this. Peter Alan has only offered £100 in compensation, and when we contacted them arguing that she was owed more, they were extremely rude to us. I hope things improve but at this moment I cannot recommend them as a letting agent.

Tenants beware, avoid if you can!
The following is my honest review of experiences from dealing with Peter Alan. My friend renting with Peter Alan had a broken washing machine which was ignored for months, leaving them to pay the costs of a laundromat. Then when the agency finally got round to fixing it, they fly-tipped the old washing machine onto the street, and didn’t install the new one properly, causing the kitchen to flood and water damage at the neighbours. Peter Alan cut corners wherever they can: they also promised a clean flat at the start of the tenancy, but it was so filthy and full of junk upon moving in that a professional deep clean was required, at the expense of the tenant!

Someone i know is renting from Peter Alan, and they left her without a working washing machine for months - when they finally replaced it, they dumped the old machine outside leaving her to deal with it, and the new machine was installed poorly, flooding her kitchen so badly that it leaked down to the property below. She had to pay to use a laundrette all those months, and the only compensation they've offered is £100, which doesn't come close to the costs she's had to swallow. In my honest opinion they don't care about their tenants.