Peter Alan Reviews 

This guy are the most unreliable and unprofessional people you can ever deal with. They keep telling me all background is clear getting there to the background is not pass again. This guys made me pay 12 month rents ahead.

Getting to the house, it's nonsense.

Dirty like refuse dump, locks are not working.

I found them rude, dismissive and totally disinterested.

Ring for an emergency and get no response. I have recorded my voicmail left and if something happens it's on you for your ignorance.
Avoid this company at all costs.

Absolute waste of time showed us a property twice through an modern auction witch is an absolute ripoff where you could lose a lot of money before anything goes through and then told us when it came back to a normal sale with them that we had to go through the auction because we viewed it when it was and then to have a patronising on the phone I'm sure the seller would love to know about the fact that they refused a genuine offer. I wouldn't trust them to sell a tea pot let alone a house.

I am extremely disappointed and outraged by the appalling service provided by Peter Alan during our recent attempt to secure a rental property.

From the very beginning, communication was horrendous. Despite paying the holding deposit and submitting all required referencing documents promptly, we received minimal updates on our application status. As our scheduled move-in date approached, we were left in the dark, constantly chasing for answers, only to be met with vague responses and further delays.

The final, devastating blow came on the very day we were supposed to move in. After numerous attempts to get in touch, we finally received a call at 5:30 PM informing us that the landlord had decided not to let the property anymore and intended to sell it. This last-minute revelation has left us homeless, with no time to make alternative arrangements.

As a pregnant woman, six months along, and with a one-year-old child, this situation is beyond stressful—it is unacceptable and irresponsible. The lack of urgency, transparency, and basic decency throughout this process has been infuriating. Moving home is already a stressful experience, and the blatant mishandling of our application has added unnecessary anxiety and hardship to our lives.

I hope this feedback serves as a serious wake-up call for Peter Alan to drastically improve their communication and customer service. No one should have to go through the ordeal that we did, especially families with young children.

I have dealt with peter alan for the sale of my property. My opinion is they over value the house to get the business then they do not provide any service or follow up & expect you the customer to wait until the sale falls through or completes. I never felt like a valued customer or that they were acting in my best interests. I have sold many properties & dealt with many estate agents, these are in my opinion the least professional by far.

LANDLORDS AVOID AT ALL COSTS

In almost 20 years of being a landlord I have never had a worst experience then either the Llanishen branch of Peter Alan . It’s been 10 days since the tenant moved in and I am still yet to recieve a penny from Peter Alan. I provided them with gas certificates from Heatgorce which they copied and excepted until after the tenant moved I. They stayed there was a problem with my certificate and they were locking my account . I took the next day off work got another certificate which they still weren’t happy with and in their defence they got a third certificate. However it’s been almost a week since they said this and they are still yet to pay me one penny. They could not care less about my financial situation as long as they got paid they that is all these matters. Their vetting of clients leaves a lot to be desired as I believe they just care about their earnings. They advised me to drop tbd price of my property so I didn’t miss another months mortgage payment then locked my account due yo a certificate they had already approved outstanding financial advice go yourself a favour avoid at all costs!!!

The sales manager in the Swansea branch, Jade, was incredibly rude and condescending,

The team had clearly miscommunicated between themselves and then to us but blamed the entire thing on us.

When i expressed my discomfort with how they made me feel they practically mocked me and tried to act like I had no idea what I was talking about and as if all these things are normal when you try to buy.

I didn’t bother to explain that I work in the industry so I know it’s absolutely not.

She could really benefit from some sensitivity training.

It’s okay for companies/ employees to make mistakes, just own up to and be better!

Never involving myself with this company again and if you care about your mental wellbeing I suggest you stay far away from the Swansea branch.

This is appealingly bad estate agent specially the manager in Swansea she doesn't know what she is doing she should not be there she is just not fit for the job avoid at all cost just waste of time

It is no surprise to me that the customer rating is so poor. They fail to return calls when offers are made, are both rude and abusive to customers in particular the Whitchurch Branch Cardiff. When you question them they put the phone down of you, when you contact them asking for the area manager to ring he simply fails to do so, then takes the easy option of emailing you with his decision on what took place incredibly without even speaking to the customer!!
You ring the branch and they do not answer. When you speak to them there is no apology or acceptance that they have failed you.
To think they charge for this service and purport to be a professional well managed organization is incredible. Personally I would steer clear of dealing with them whether selling or buying through them. Very poor company very poorly managed.

We have no doubt that the vast majority of your staff are respectful and courteous to their potential clients and customers and to the community in which they serve. As local residents, we would like to express our sadness at being faced with a particularly rude and aggressive member of staff at Dinas Powys’s branch, who intimidated one of our residents when they popped into the branch to ask if the branch worker would mind parking more considerately outside residents’ houses. As residents of a kind and caring community, we feel this behaviour and attitude is not acceptable. Hopefully this matter will be resolved and the member of staff will be able to move forward by behaving in a respectful and polite manner towards local residents.

A big thank you to Claire and the staff at the Newport branch.

Thank you all for your support with the sale of two properties. You were always available to help put our mind at rest when dealing with the many ups and downs we encountered.

Claire, your qualities of cheeriness, optimism, helpfulness and professional made it a pleasure to deal with you throughout. You are an absolute treasure and a valuable asset to Peter Alan.

Thank you all, Kay.

Want to say a huge thank you to Louis at Swansea Lettings for his assistance with our recent property! He made things so easy for us and was always helpful and approachable with any queries we had . Would definitely recommend him and the team at Peter Alan !

The service is appalling.

There is either no answer when you call them or it diverts to ansaphone.
Reading the particulars, the grammar is appalling and it seems they do not check their spelling. There is not one set of particulars that does not have a spelling mistake!

I requested a viewing for a property that they are finding it difficult to sell, its virtually across the road and I have to wait almost week! Given the fact that there is hardly ever anyone in the Office, you think they would close to show me around this empty Apartment. Clearly, I would like to buy this property through Peter Alan in Dinas Powys - but I would NEVER sell through them!

Do not take face value on their reviews in Google, I'm reading more relatable experiences here. I've had a landlord enter the property without proper notice. They've lied so much I can barely keep track, they've lied to local shared regulatory services. Their own documentation they provided when we took on the contract contradicts their later lies, they are sneaky and very dishonest. Had to get the legal invovlement, pay solicitor fees, the ombudsman, environmental health and information commissioners office. The last one where they have falsely documented thing about us on their notes to cover themselves. Despite this all being evidenced you still cannot get any acknowledgement its like dealing with narcissists or an abusive person, just in letting agent form. I hope they get what is coming to them, it's people like this and landlords they do business with is why people are being taken advantage of and the property market is such a mess. They knew we had had an horrendous experience prior to this, the landlord later left us with broken windows for months. I'd be dead if I held my breath for some degree of responsibility on their part, that's if the stress or mould don't finish me off first.

Ebbw vale estate agents
Our experience has been fantastic. Couldn’t fault the manager Brenda. She’s been so helpful and very quick with any responses to any queries. Very quick in organising the paper work for us to move in as soon as possible.
Chloe was also very helpful and helped answer any questions and ensured the paper work was sent over as quickly as possible.
Did have an issue with the boiler but the issue was resolved within a few hours.
Fantastic team and hopefully it continues. Very happy with the service and it’s a beautiful house.

Watch out for their selling fee's

Overvalued our house by 50k then put in the contract Peter Alan will take 1.5% of the original asking price regardless of how much the house sells for.
One viewing in 8 months & no offers.
Don't expect a reply to phone calls or emails either.

Avoid

If you get a response you are very lucky! If you get a polite response you are privileged!
Sales progression is poor to say the least. Constant chasing with little response provided, or when a response is received it is extremely rude!
Messages left constantly!
Would not recommend.

Very disorganised and poor communication. Advised us to use an auction company who were even worse than them Got out of contract as soon as able

Worst letting experience ever!!
Worst company and landlords

Been renting for over 9 months with this company in Morriston , Swansea. No maintenance issues getting fixed from cookers to washing machines to water leaks. Multiple calls to staff, very unhelpful and unable to assist

Not recommended