Peter Alan Reviews 

It is surprising how they managed to get so much wrong in such a short time period last minuite cancellation of a valuation and then making two alternative appointments with out thinking to ask if I was available on the time and dates in question , terrible communication . I will have no further dealings

Sophie and the team were fantastic. Helpful and not overly pushy. Great experience, thank you! ✴️⭐✴️⭐✴️

The biggest mistake I ever made was filling in a contact form on their website for a house valuation. Straight away I was hounded with calls. I answered in the evening asking them politely to ring me back the next day in the afternoon after 2pm and the calls started again from 9am the next day (by the same person!!). I told them to stop ringing me and that I'm no longer interested because my first impression of them is awful. I then start receiving phone calls again the following Monday, I've now had to block their number because they don't leave you alone!!

Great to start with then really poor communication, no update on any progress and been asking for an updated garden sign for week to no avail. Feel left out in the cold after an offer was made on my property. No aftercare or guidance given.

Know that if you contact this estate agent, they will never leave you alone ever again forevermore even if you don't choose them. Also, they will over-value your property to get your custom then reduce it to what it's actually worth in the end, plus their fee is over four grand. They're the dearest out there. I chose a different estate agent but Peter Alan agents pestered me twice a week, every week after me asking for a quote only, July 2025. It's now five months on, we are living in our new house and they are still ringing my mobile and bothering me with their aggressive sales tactics. They just keep on, and on, and on - even though I've asked them to stop at least eight times. I'm now wondering if they are ever going to leave me alone. If it carries on much longer, I am going to contact the police and use the word harassment. Absolutely ridiculous behaviour.

Peter Alan was a terrible experience. The agent outrightly told a lie about cash back and thereafter, could not be reached on phone neither would he reply mails. Am not surprised at their rating on Trust pilot. They are such a terrible agency to have transactions with.

Poor service. I have rented out several properties- the inventories are all 'good' despite newly furnished, new fixtures and fitting, no evidence of that written. I pay £180 each for the service including check in which has never been done and been caught out several times with the DPS. The inventories ar not worth the paper they are written on
Poor customer service- playing on their phones, extended lunch breaks, never answering phones, do not do what they say they wilkl
Overall the service is dire

I wanted to share some feedback regarding my recent experience with booking an appointment to see your mortgage advisor.

As a first-time buyer, I was really looking forward to getting professional guidance. I called your office and booked a specific date and time, making sure to swap my work shift so I could attend which is not easy for me, as I work over 200 hours a month.

A few days before my appointment, I received a call from your team offering an earlier slot. Unfortunately, I couldn’t answer at that time because I was at work, but I had no reason to change my original booking. When I arrived for my scheduled appointment, I was told it had been cancelled because I hadn’t responded to the earlier call, and it was assumed that I was no longer interested. I found this very disappointing, especially after making the effort to adjust my work schedule.

Although I was offered another appointment the next day, I couldn’t attend due to work commitments. Thankfully, I eventually met with a mortgage advisor who was very helpful, accommodating, and reassuring — and I’m now happily in the process of completing my purchase.

I wanted to share this experience because, while it was frustrating at first, I hope it can help improve communication and avoid similar misunderstandings for future clients.

If i could give 0 stars i would. Absolutely awful to deal with, going over issues with them repeatedly with no resolutions. Wrong information on their systems. Rent arrears for a rent increased i was not aware of. If you can help it, avoid using them at all costs for your own well being.

⭐⭐⭐⭐⭐ 5-Star Review for Peter Alan – Maesteg Branch

Although we weren’t the vendors, our experience purchasing a property through Peter Alan Maesteg was excellent from start to finish. The team were efficient throughout the process, accommodating multiple viewings so we could take renovation measurements and keeping clear, consistent communication between ourselves, the vendor, and both sets of solicitors.

On key collection day, everything ran smoothly, and the team were absolutely lovely to deal with. Even after completion, they continued to support both us and the vendor with follow-up tasks such as meter readings and final handovers.

We have another property to sell soon and will definitely be using the Peter Alan Maesteg team again. A big thank you to everyone involved – your professionalism and friendliness made the whole experience stress-free!

Peter Alan in terms of professionalism and quality depends upon which branch you are dealing with!

For the last several months as buyers, we have been dealing with Peter Alan in Canton in Cardiff … we set the bar very high in terms of professionalism from communication to customer satisfaction and I have to say that weve been particularly impressed by Sophie the sales manager angharad the sales negotiator Luke Dawes Mortgage Broker and Joseph Boxhall who deals with Lettings.
Our proposed purchases have always not been successful although some have so this review is guided more by the quality of service and the details being attended to in a calm impartial and structured way.
We cannot speak for Peter Alan as a company, but in terms of a five star branch Peter Alan Canton takes a lot of beating . We will continue to work with them as future sellers as well as buyers and absolutely
recommend them. Nothing is too much trouble.

Peter Alan Whitchurch Sales Team Failed to Tell Us for Three Weeks That Our Sale Had Collapsed

We recently instructed Peter Alan Whitchurch to handle the sale of our home. What should have been a straightforward process became an exercise in persistent frustration and poor practice.

Throughout the transaction, communication was erratic at best. Days would pass without a response to emails or calls, and when replies did arrive, they were cursory, unclear, or factually incomplete. It became apparent early on that we were doing the chasing while the sales team appeared content to let matters drift.

The turning point came when we discovered, entirely by chance, that the sale chain had collapsed. Peter Alan had known for almost three weeks yet failed to tell us. By that time, other parties were already aware and had adjusted their positions accordingly. We were left exposed and uninformed. That level of concealment is indefensible and deeply unprofessional.

Faced with silence from the sales side, we acted decisively and engaged the Lettings Team instead. Their conduct was everything the sales department’s was not: prompt, organised, transparent, and commercially astute. Within days, the property was let on a fixed 12 month tenancy with vetted tenants and all funds in place.

Only then, on the eve of the tenants’ move in date, did the sales department send a brief evening email claiming the original chain had been re established. Not a phone call. Not even a clear explanation. Just a single line, sent hours before a legally binding tenancy commenced. It was an extraordinary display of poor judgment and timing.

Even when presented with a viable solution to progress the sale as a tenanted purchase, which would have benefited all parties, the sales team failed to act. Our detailed written proposal was ignored. Follow up emails went unanswered. When we eventually managed to speak with someone by phone, we were told the buyer would not go for that, despite no attempt to confirm this with the buyer. It was a textbook example of indifference dressed up as assumption.

The pattern was clear:
• Information withheld without justification
• No continuity of communication or responsibility
• A reactive, patchwork approach instead of forward planning
• An absence of professional care for clients’ time, finances, or trust

We have since documented the entire sequence of correspondence, timelines, and missed communications. The record speaks for itself. This will form part of our formal complaint to Peter Alan Ltd and our referral to The Property Ombudsman (TPO) and Trading Standards Wales for investigation under the relevant consumer and agency regulations.

To their credit, the Lettings Team conducted themselves with competence and integrity. Unfortunately, the same cannot be said for the Sales Team, whose mishandling of this sale has cost the company more than a commission; it has cost them credibility.

For anyone considering instructing Peter Alan Whitchurch for a property sale, proceed only if you are prepared to document every exchange and verify every claim. Our experience should serve as a warning that professionalism here cannot be assumed.

I rented a 4 bed property with Peter Alan in Manselton as I was moving from Manchester down to Swansea with my two young children. I should of read the reviews! Absolute joke from start to finish. Brian did NOT hand me my copy of my inventory with all my comments in there to say what needed repairing when I first moved in. These repairs went on for over a year, after PAYING for a years rent UP FRONT. The landlord in question IGNORED 99% of these repairs (including leaving me & me 2 children FOR 4 WEEKS WITHOUT HOT WATER OR A BOILER & A GAS LEAK!). Said landlord kept fobbing me off saying it was Peter Alans fault & when I asked Peter Alan for advice I was ignored! The garden decking was already broken & very unsafe when I moved in & said landlord left it FOR 8 MONTHS after I had environmental health in to take a look. When I asked for a copy of my Inventory from Brian all I got back was that he "would look into it" (I asked 4 times in the space of 3 weeks) & i never recieved it! Landlord tried to take me for money & a fool after left the property of my own accord. Thankfully the Zero deposit scheme saw my reports I had made a number of times & have said I was in the right & I owe NOTHING to the landlord as it was already broken before I moved in & the landlord chose to ignore the repairs (also tried to charge me for blinds he bought himself AFTER I left the house, even though on the check out report it said the blinds were in "good working order") as he was honestly the worst landlord ive ever come into contact with! Peter alan are absolutely atrocious to deal with & would avoid like the plague as they still have landlord on books.

I would give 0 stars if I could because unless I hadnt complained to the right authorities about this, it wouldn't of been noted how bad this situation was.

I rented out my house in Swansea through Peter Alan. I was unhappy with the applicants they found, but they insisted that the applicants had passed all the required checks. It has now come to light that the tenant failed to disclose two of their four teenage children.

I filed a complaint with their parent company (Connells Group), but after more than two months, I was told they would not take any action — and I didn’t even receive an apology. In the meantime, the person responsible for this situation (Anthony Roige) has left or been dismissed from their office, and despite numerous attempts to reach out, no one from their office has contacted me since.

Terrible service. Avoid them.

It has been a rocky journey but got there in the end. Melanie the sales progressor has been amazing at chasing up all sides of the chain. Morgan an agent at the Albany road office had my ideal house in mind and he I accepted the first one he showed me - it was that good! Chris and Richard the manager and mortgage advisor respectively have been great going back to for advice.

I didn't give 5 stars because when I wanted to try another estate agent, they kept my advert up even though I asked them to remove it and I had to open a complaint with the head office but it was quickly resolved and then I ended up going back to PA because they did bring in a lot of viewers after all.

I just want to say also a thank you to all at PA that I corresponded with. It has been a long one but I'm glad it all worked out in the end.

PETER ALAN ALL THEY CARE IS MONEY AND NOTHING ELSE. BOOK VIEWING PROPERTY AND THEY GIVE PROPERTY TO PEOPLE WITHOUT VIEWING . NOT EVEN CALL ME OR LEAVE ME MESSAGE ABOUT VIEWINGS . NOT PICKING UP PHONES . WASTING MY TIME . SHOCKIG SERVICE .

Actually deserves 0 stars.
The Cardiff office at Peter Alan is one of the most unprofessional teams I have ever dealt with. On at least four separate occasions, staff (most recent is renewals) spoke to me in a dismissive, disrespectful way. Instead of quoting the tenancy contract they issued me, they leaned on Google snippets and artificial intelligence commentary to justify their arguments while ignoring the actual wording of their own agreement. That’s not just sloppy, it’s negligent.

My tenancy contract contained a clear clause which allows me to end the renewal before the occupation date. I gave notice in good faith early in the month, even asking whether leaving in September or October would make things easier for them and the landlord. Instead of acting on this, the renewals office took their time, ignored my notice, and then tried to blame me for not giving dates. This is a classic tactic: delay, misrepresent, and then push liability back on the tenant.

I even offered a short extension to January to help the landlord. That goodwill was thrown back in my face. Rather than acting in the landlord’s best interest by minimising risk and securing a smooth handover, the Cardiff staff have shown nothing but hostility, evasion, and an eagerness to argue. Four members of staff in particular have proven themselves highly skilled at only one thing: disrespecting people. They do not appear to enjoy their jobs, and they certainly do not treat tenants with any respect.

Meanwhile, the Swansea office staff (Louie and Anthony) have been legends; respectful, human, and professional. The contrast could not be sharper.

Advice to tenants and landlords:
If your case is handled by Swansea Marina office, you’re in safe hands. If it goes to Cardiff, be prepared for hostility, misrepresentation, and wasted time.

Peter Alan Cardiff has not only damaged their reputation in my eyes, but also shown that they are willing to disregard their own contracts and mistreat tenants. I am now pursuing this matter further through all available legal channels.

I have just moved to my new home with the help of Molly and Brian who had been extremely professional, helpful, considerate and kind. In a matter of days, Molly and Brian were able to arrange viewing, coordinate all work and checks, and hand me the keys. I can’t recommend enough, you will be in safe hands, I was treated with utmost respect and empathy considering the stress with moving process, always answering my calls, queries, reassuring, and very professional. I don’t think I will be looking further in the future should I move

Peter Allan , Whitchurch Branch. Manager inflated our expectations by quite a bit on the valuation of our two bed flat in Whitchurch . Couldn't find a buyer at original price. Suggested substantial drop in price when a buyer was found but they lost the buyer through their own in competence! Be aware! We wasted 5months!

Molly Graham and Denise Townsend
Do not believe them and their promises
Made me to sign all paper work with regards to purchasing property and finalisation of the date of key handovers.
Made me buy home insurance prior(I was a first time buyer and nervous).and when I signed and done the insurance they call me and tell me saying the seller does not want to sell the property.if you have this kind of people in agency then god save them