Peter James Insurance Reviews 6,004

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and friendly demeanor, often highlighting the ease of speaking with a real person. Many people found the pricing to be very competitive, offering excellent value for money and often providing more comprehensive coverage than other companies. The service is frequently described as professional, straightforward, and quick, making the process of obtaining or renewing insurance simple and pleasant. However, some customers also noted occasional issues, such as an online renewal service not functioning on a bank holiday or a less-than-helpful experience when trying to make changes to a policy, leading to a need to be transferred to another department.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently highlight the helpfulness,... See more

Price

Reviewers highlight positive aspects of price, consistently finding competitive and fair pricing. Many... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency, friendliness, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Value for money

Reviewers mention positive feedback about value for money. Customers consistently praise the competitive... See more

Based on these reviews

Rated 5 out of 5 stars

Peter James insurance made sorting out my historic motorcycle insurance simply. All details for all bikes discussed and an acceptable price was agreed. Without taking hours like other insurance compa... See more

Rated 5 out of 5 stars

Extremely easy to get quote over the phone, i did search for alternatives but on balance i found the level of cover I needed at a fair price. The quote was e mailed straight away and was fixed for 30... See more

Rated 5 out of 5 stars

What a present surprise, a person answered the phone, no press 1 or 2 etc for ages. Very polite & explained every step throughout the process. Best of all the price was very competitive with far mo... See more

Rated 5 out of 5 stars

Having received a quotation from the insurer linked to my car club I called Peter James for a quote as they are linked to another of my car clubs. The staff member was very friendly, efficient and... See more


Company details

  1. Insurance Broker

Written by the company

Peter James Insurance are experts in arranging classic car and motorcycle insurance. We cover an extensive range of classic marques and models, from vintage vehicles through to the every-growing list of later classics.


Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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Replied to 19% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience

Switched from another company.
Efficient and polite on the phone.
Got more extras to the cover I needed at a really competitive price.

April 18, 2026
Rated 5 out of 5 stars

Hassle free Renewal efficiently completed

Renewal was easy and efficient. Paperwork was simple and clear and staff were helpful and courteous.
Price was slightly higher than last year, but not worth the trouble of performing a full open market review.
Only issue I would mention was slow paperwork. Initial letter was dated 26th March, but not apparently mailed until 2nd April (2nd Class) and not received until 15th April!!

April 23, 2026
Rated 5 out of 5 stars

Peter James convert

I couldn't believe how easy it was, from getting a quote online then talking to an adviser to confirm the details, all the years I've been putting up with crap service and extortionate premiums Peter James was a breath of fresh air, can highly recommend

April 23, 2026

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