Post Office Pet Insurance Reviews 562

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 274 reviews, reviewers overwhelmingly had a great experience with this company, particularly appreciating the excellent service and straightforward claims process. Customers found the company efficient in handling claims, with many noting quick approvals and prompt payments directly to their accounts or vets, which significantly reduced stress during difficult times. The pricing was also a positive point, with many finding the policies reasonably priced and offering good coverage, sometimes even more comprehensive than competitors. The user experience, including the ease of setting up policies and the simplicity of the online claims procedure, was frequently highlighted as excellent. However, some customers also noted issues such as unexpected policy increases after making a claim, difficulties with communication, and claims being declined or delayed. A few other people also felt that the company's inquiry process was inefficient, requiring them to chase information themselves, and some experienced problems with billing.

What people talk about most

Claim

Reviewers mention positive feedback about claim, highlighting the ease and speed of the process. Many... See more

Service

Reviewers highlight positive aspects of service, with many praising the fantastic and excellent service... See more

User experience

People report positive experiences with user experience, finding the process stress-free and easy to... See more

Price

Consumers generally express satisfaction with the pricing, often finding it reasonable and competitive, with... See more

Payment

Clients share positive opinions on payment, with many reviewers highlighting the promptness and ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... See more

Company replied

Rated 5 out of 5 stars

Very satisfied with this pet policy and the ease in which they processed my claim. My 8 month old Rottweiler masticatory muscle myosotis (lock jaw) which meant she couldn't eat. The vets diagnosed the... See more

Company replied

Rated 5 out of 5 stars

Had to make a claim for puppies fractured toe, application was sent in by vet via portal, on the Friday. I had a text on the Monday to confirm receipt, text on Tuesday to say it was getting checked... See more

Company replied

Rated 5 out of 5 stars

Insured my 3 month old puppy with the post office, mainly because you didn't have a 20% co pay, which I really didn't want, so although you were dearer than some, for me this gave peace of mind, you a... See more

Company replied


Company details

  1. Pet Insurance Company
  2. Insurance Company

About Post Office Pet Insurance

Written by the company

About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.

🐾 What we offer

Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.

Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.

24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.

🧡 Why customers come to us

Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

562 reviews

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Rated 1 out of 5 stars

Keeping us in the dark

I have just replied to an email from Perfect Pet Insurance which asked for my opinion on how they were handling our claim.Our Cavapoochon, Bertie, was found to have cancer in his anal gland. This necessitated the removal of both anal glands, which now has to be followed up with three sessions of Chemotherapy. I personally paid the bills I received from the vets and then they were sent to PPI for the claim. I was aware that the first £90 was my reponsibility. I was also aware that the max allowed was £4,000. They have been incredibly slow in informing me of the state of the claim. To say I am very disappointed with PPI is an under statement.

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

Exactly as insurance should work.

Exactly as insurance should work. My dog went down with sudden onset vomiting and rapid dehydration, requiring a couple of nights at the vet hospital. I paid the bill, informed the insurance company, and 5 days later the money was back in my account. You could not ask for more.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Had an issue with my dog which required…

Had an issue with my dog which required an overnight stay at the vets and numerous medications and care. The process was simple, and they interacted with my vets and took care of everything, giving me complete piece of mind at a worrying time.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Simple to use Stress free

Simple to use . Kept informed how my claim was going. All done within two weeks. Stress free experience

November 28, 2025
Post Office Pet Insurance logo

Reply from Post Office Pet Insurance

Good morning Victoria,

We're so glad to hear your claim was simple, well-communicated, and stress free. Thank you for your positive feedback.

Many thanks,
Post Office Pet Insurance Team

Rated 5 out of 5 stars

This was the first time we've ever had…

This was the first time we've ever had to make a claim for our dog, it was really easy to do and was sorted out quickly aswell, took all the stress away knowing it was accepted so quickly.

September 1, 2025
Post Office Pet Insurance logo

Reply from Post Office Pet Insurance

Good morning Yvonne,

We are so glad to hear that your first claim for your dog was easy and quickly resolved. We appreciate your kind words!

Many thanks,
Post Office Pet Insurance Team

Rated 5 out of 5 stars

it was quick and easy for the claim on…

it was quick and easy for the claim on my pet insurance to go through, I would recommend the post office pet insurance based on my own expereance.

December 20, 2025
Post Office Pet Insurance logo

Reply from Post Office Pet Insurance

Good morning Barry,

We're so happy to hear your pet insurance claim was quick and easy! Thank you for recommending us based on your positive experience.

Many thanks,
Post Office Pet Insurance Team

Rated 5 out of 5 stars
Post Office Pet Insurance logo

Reply from Post Office Pet Insurance

Good morning Averil,

We are glad you found our website easy to use and the information clear. We appreciate your feedback.

Many thanks,
Post Office Pet Insurance Team

Rated 5 out of 5 stars

Very satisfied with this pet policy and…

Very satisfied with this pet policy and the ease in which they processed my claim. My 8 month old Rottweiler masticatory muscle myosotis (lock jaw) which meant she couldn't eat. The vets diagnosed the problem quickly and treated her accordingly. After paying my initial excess the bill came to a grand which the Post Office settled with the vets immediately. Thanks to this P.O. pet policy they took all the worry out of our claim. And our "Bella" is making a great recovery and will be right as rain in no time. Highly recommend.... 10/10.

October 18, 2025
Post Office Pet Insurance logo

Reply from Post Office Pet Insurance

Good morning Richard,

We are so happy to hear that Bella is recovering well and that our policy helped ease your worries during a challenging time. Thank you for sharing your positive experience and for your kind recommendation!

Many thanks,
Post Office Pet Insurance Team

Rated 5 out of 5 stars

Easy to complete the online form

Easy to complete the online form, the claim was processed promptly and paid directly into my bank account

June 23, 2025
Post Office Pet Insurance logo

Reply from Post Office Pet Insurance

Good morning Hilary,

We're so glad to hear the online form was easy and your claim was processed promptly. Thank you for your kind feedback!

Many thanks,
Post Office Pet Insurance Team

Rated 5 out of 5 stars

Fantastic service excellent value for…

Fantastic service excellent value for money thank you 😊

April 2, 2026
Post Office Pet Insurance logo

Reply from Post Office Pet Insurance

Good morning Brenda,

We're happy to hear that you had a fantastic experience and found our service to be excellent value. Thank you for your positive feedback!

Many thanks,
Post Office Pet Insurance Team

Rated 5 out of 5 stars

Simple no hassle claim

Simple no hassle claim. Very quick turnaround

July 2, 2025
Post Office Pet Insurance logo

Reply from Post Office Pet Insurance

Good morning Kerry,

We're happy to hear that you had a simple, quick, and easy claim experience. Thank you for your feedback; we appreciate it.

Many thanks,
Post Office Pet Insurance Team

Rated 5 out of 5 stars

Pet Insurance satisfied

Easy to understand the jargon of the Insurance, which was explained simply and in full. Happy to have the Insurance set up in case of any worry over my dogs health etc.

May 4, 2026
Post Office Pet Insurance logo

Reply from Post Office Pet Insurance

Good morning John,

We're happy to hear that the insurance details were clearly explained. It's great to know you feel secure about your dog's health with the insurance coverage we set up for you. Thanks for your feedback.

Many thanks,
Post Office Pet Insurance Team

Rated 5 out of 5 stars

Excellent and speedy

Excellent, paid out within 3 days, very hassle free.

April 26, 2026
Unprompted review
Post Office Pet Insurance logo

Reply from Post Office Pet Insurance

Good morning Jo,

We're happy to hear that you had a hassle-free experience, and we appreciate your positive feedback regarding the fast payout. Thank you.

Many thanks,
Post Office Pet Insurance Team

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