I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had to make a claim for puppies fractured toe, application was sent in by vet via portal, on the Friday. I had a text on the Monday to confirm receipt, text on Tuesday to say it was getting checked... See more
Company replied
Arranged everything ,very easy to follow instructions all completed on-line. I already had my Cat Mittens with them then added my Dog Boo. I was given an extra discount off my policy cost because I h... See more
Company replied
Very satisfied with this pet policy and the ease in which they processed my claim. My 8 month old Rottweiler masticatory muscle myosotis (lock jaw) which meant she couldn't eat. The vets diagnosed the... See more
Company replied
Company details
About Post Office Pet Insurance
Written by the company
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Contact info
100 Wood Street, EC2V 7ER, London, United Kingdom
- 0330 123 1921
- postoffice.co.uk/pet-insurance
4.5
Excellent
587 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Post Office Pet Insurance
Hi Douglas,
We're happy to hear that you found the process easy to organize and that our pricing met your expectations. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Really efficient claim
January 10, 2026
Reply from Post Office Pet Insurance
Thank you for your positive review.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Hi Mike,
We are so happy to hear that our quotation process delighted you. We appreciate your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Because the help I got was fast and…
Because the help I got was fast and efficient I tried a couple of places and they were far too expensive I'm a pensoner and post office was just right so thank you
July 25, 2026
Reply from Post Office Pet Insurance
Hi Paul,
We're so happy to hear that our service was fast, efficient, and met your needs perfectly. We truly appreciate you sharing your positive experience with us. Thank you for your kind words!
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Hi Wendy,
We are so pleased to hear that you found everything straightforward and easy to navigate. Thank you for your wonderful feedback!
Many thanks,
Post Office Pet Insurance Team
Easy to purchase i
Easy to purchase hopefully i i wont have problems if i have to make a claim
July 28, 2026
Reply from Post Office Pet Insurance
Hi Jacqui,
We appreciate your feedback on the ease of purchase. We are confident in our claims process should you ever need it.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Hi Michael,
We are so pleased to hear that your claim response was straightforward and hassle-free. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
The website was very easy to use the…
The website was very easy to use the cover is good and the price was reasonable.
July 23, 2026
Reply from Post Office Pet Insurance
Hi Veronica,
We're so happy to hear you found our website easy to use and our prices reasonable. We appreciate your positive feedback!
Many thanks,
Post Office Pet Insurance Team
The service was so straightforward with…
The service was so straightforward with no problems whatsoever, phoned the pet helpline and was advised to go to our out of hours, dog sorted and claim sorted with no fuss, happy with service
October 16, 2025
Reply from Post Office Pet Insurance
Good afternoon Dave,
We are so pleased to hear that our pet helpline provided such straightforward and helpful advice, leading to a quick resolution for your dog and claim. We appreciate you sharing your positive experience with us!
Many thanks,
Post Office Pet Insurance Team
So easy to get my pet insured at a…
So easy to get my pet insured at a reasonable price
July 18, 2026
Reply from Post Office Pet Insurance
Good afternoon Sheelagh,
We're happy to hear that insuring your pet was a straightforward and affordable process for you. We appreciate your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Heartbroken
I searched for a good insurance company for my 2 dogs and after seeing their reviews I went with the post office insurance group.
13 days after taking out our insurance one of my dogs became really ill so we took her straight to the vets to be told she has lymph nodes cancer and she had to sadly be put to sleep, my baby was only 6yrs old and had never been ill so we were absolutely devastated. I made the claim and thought it was all sorted HOWEVER, we was told the claim had been rejected as you can not claim after 14 days and we claimed 8hrs to early.
I have begged and pleaded that if they could possibly except the claim as when I took it out I had absolutely no idea that 13 days later I would lose my dog, the vet even wrote to them but they still refused and not answering any of my emails and now we have a £900 bill and no help.
I can not believe that 8hrs had made this much impact and they have refused to help with anything, we are truly heartbroken losing my baby girl, stressed because we have to try and find that money and very angry how we have been treated. I will be looking for another insurance company yet again
July 9, 2026
Reply from Post Office Pet Insurance
We are truly sorry to hear about the loss of your beloved dog and the difficult experience you've had with the claim process. We understand how incredibly devastating this situation must be, both emotionally and financially. We acknowledge your frustration regarding the claim rejection due to the timing. We are reviewing your feedback internally to understand how we can improve our communication and processes to prevent such distress for our customers in the future. We value your feedback and are committed to learning from your experience.
Pet insurance scam,avoid.
Post office pet insurance is a scam.
After paying 3 years,they refused my claim.You need that your dog to be vaccinated with substances "aproved"by them.
Probably a mix of holly water and virgin blood.As i said,pure scam.
July 12, 2026
Unprompted review
Reply from Post Office Pet Insurance
We are truly sorry to hear about your frustrating experience with your claim after three years. We understand your concern regarding the vaccination requirements and the refusal of your claim. We are reviewing our policies to ensure clarity and fairness for all our valued customers.
Reply from Post Office Pet Insurance
Good afternoon Janet,
We're so glad you found our service quick, easy, and well-priced. We appreciate your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Excessive time to settle my claim.
The online claim was very straightforward, all questions were easily answered including details of present vet AND previous vet. However the claims department failed to communicate with the previous veterinary practice properly so I received several messages and letters saying that the claims department could not get treatment information from my previous veterinary practice. They failed to explain to them that I was a previous client. That vet had no existing treatment information because they, of course, had filed me into Previous Clients. This led to weeks of delays before the claims department paid me. Basically they need staff with a bit of intelligence who don’t just follow the “ procedure “ I won’t recommend them to anyone!
March 24, 2026
Reply from Post Office Pet Insurance
We sincerely appreciate you taking the time to share your experience with us. We are truly sorry to hear about the significant delays and frustration you encountered due to the communication issues with your previous veterinary practice. We understand how important clear and efficient processing is, and we regret that our claims department's approach led to such a prolonged resolution for you. We are actively reviewing our internal procedures and staff training to ensure that similar situations are handled with greater intelligence and flexibility in the future, preventing unnecessary inconvenience for our valued clients. Your feedback is invaluable as we strive to improve our services.
Excellent insurance
June 25, 2026
Reply from Post Office Pet Insurance
Hi Barbara,
Thank you for your positive review
Many thanks,
Post Office Pet Insurance Team
Pet policy not as advertised
Very disappointed about the lack of transparency, customer service response and follow up
June 27, 2026
Reply from Post Office Pet Insurance
Good morning Sean,
We are truly sorry to hear about your disappointment regarding our communication and support. We will review and and ensure better follow-up for all our customers.
Many thanks,
Post Office Pet Insurance Team
Very good value for money
Very good value for money, easy to sign up, & the option to start the insurance immediately x
June 27, 2026
Reply from Post Office Pet Insurance
Good morning Sophie,
We're so glad to hear you found our service to be great value and that signing up was easy for you. We appreciate your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Stupid amount of emails
Stupid amount of emails , bombarding you almost everyday!! I’ll contact when I need you that’s how insurance works! You don’t need to keep telling me you’re there!
June 21, 2026
I was surprised how easy it was to ly…
I was surprised how easy it was to ly insure my 2 cats and a very reasonable price monthly, I did have insurance for them but the post office is a lot cheaper, so I am very happy that I decided to switch
June 16, 2026
Reply from Post Office Pet Insurance
Good morning Marie,
We're so happy to hear that insuring your two cats with us was easy and affordable! We appreciate you choosing us for your pet insurance needs.
Many thanks,
Post Office Pet Insurance Team
Post office pet insurance
The service we recieved was second to none and the price was extremely good for the package recieved. The price was in line with meeting the needs of our pet. Thankyou we would recommend the post office pet insurance to anyone the price was very good and met the service we needed at the time .
January 8, 2026
Reply from Post Office Pet Insurance
Good morning,
We're so happy to hear that our pet insurance met your needs and provided excellent service. Your recommendation means a great deal to us, and we truly appreciate your positive feedback.
Many thanks,
Post Office Pet Insurance Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.