I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Had to make a claim for puppies fractured toe, application was sent in by vet via portal, on the Friday. I had a text on the Monday to confirm receipt, text on Tuesday to say it was getting checked... See more
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Arranged everything ,very easy to follow instructions all completed on-line. I already had my Cat Mittens with them then added my Dog Boo. I was given an extra discount off my policy cost because I h... See more
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Very satisfied with this pet policy and the ease in which they processed my claim. My 8 month old Rottweiler masticatory muscle myosotis (lock jaw) which meant she couldn't eat. The vets diagnosed the... See more
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Company details
About Post Office Pet Insurance
Written by the company
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Contact info
100 Wood Street, EC2V 7ER, London, United Kingdom
- 0330 123 1921
- postoffice.co.uk/pet-insurance
4.5
Excellent
587 reviews
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I searched high and low to find an…
I searched high and low to find an insurance policy that suited my puppy, I needed a fair honest and treatment that won't came up trumps. With all those things and more. I hope I never have to call them though
March 17, 2026
Reply from Post Office Pet Insurance
Good morning Cheryl,
We appreciate you taking the time to share your experience. We're happy to hear that you found a policy that suits your puppy's needs. We aim to provide fair and honest service, and we're here for you if you need us.
Many thanks,
Post Office Pet Insurance
Reply from Post Office Pet Insurance
Good morning Rod,
We're happy to hear that you found the details and prices easy to access. Thank you for your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance
I tried to get the pet box that I got a…
I tried to get the pet box that I got a email about but couldn’t add this to the order. Which I’m very disappointed as this would’ve been something extra to have for free. Philipa McGaw
March 8, 2026
Reply from Post Office Pet Insurance
Good morning Philipa,
We appreciate your feedback. We're sorry you experienced difficulty adding the pet box to your order after receiving our email. We'll look into this issue to improve the ordering process.
Many thanks,
Post Office Pet Insurance
Winston my bulldog
Once contacted very helpful and when vet sent my claim very quick to respond and received money in to my account
April 28, 2025
Reply from Post Office Pet Insurance
Good morning David,
We're happy to hear that our team was helpful and responsive when your vet submitted the claim. We appreciate your feedback and are glad for the quick payment processing.
Many thanks,
Post Office Pet Insurance Team
Puppy leg injury claim
Vets and vet specialist claims were paid very quickly. No hassle for me as the vets and specialists claimed direct.
February 27, 2026
Reply from Post Office Pet Insurance
Good afternoon,
We're happy to hear that your claims process was quick and easy, especially with the vets claiming directly. Thank you for sharing your positive experience!
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good afternoon,
We're happy to hear that our product is easy to use and a great value! Thank you for your recommendation.
Many thanks,
Post Office Pet Insurance Team
Speedy no hassle claim
Have only had our puppy for 3 months and had to have emergency vet treatment on a Sunday. I put in a claim that night and it was paid within a week with no queries.
November 8, 2025
Reply from Post Office Pet Insurance
Good morning Anna,
We're happy to hear that the claim process was smooth and efficient during a stressful time with your puppy. Thank you for sharing your experience with us.
Many thanks,
Post Office Pet Insurance Team
Have been with Petplan for a couple of…
Have been with Petplan for a couple of years but they have gone realy expensive I changed to Post Office has the monthly payment is much more competitve with a higher level of insurance
March 1, 2026
Reply from Post Office Pet Insurance
We appreciate you sharing your experience. We're happy to learn our pricing meets your needs with the higher coverage level.
Many thanks,
Post Office Pet Insurance Team
Insurance for new puppy
Very simple to arrange insurance for my new puppy. Happy with price and level of cover and Post Office pet insurance was recommended by a friend who has used this service
February 28, 2026
Reply from Post Office Pet Insurance
Good morning Kare,
We're happy to hear arranging insurance for your new puppy was simple. It's great you're happy with the price and cover level, and that a friend recommended our pet insurance. Thanks for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Amazing insurance
February 6, 2026
Reply from Post Office Pet Insurance
Good morning Du,
Thanks for your positive feedback. Please let us know if you need anything from us.
Many thanks,
Post Office Pet Insurance Team
Easy to use website
Easy to use website, price wasn’t the cheapest, but the reviews pointed to this being good cover, we changed from Petplan due to high increases in premium when we never claimed. Just hope that if we need to claim they are as good as the reviews say.
February 15, 2026
Reply from Post Office Pet Insurance
Good morning Andrew,
We appreciate you choosing us and are glad our website was easy to use. We know price is important, and we aim to provide great value. We hope our coverage meets your expectations should you need to claim. Thanks for the feedback.
Many thanks,
Post Office Pet Insurance Team
Easy website to navigate, clear and precise details of coverage to suit my cat, very reasonably priced.
Very reasonable on price and conditions covered to suit my cat
February 18, 2026
Reply from Post Office Pet Insurance
Good morning Susan,
We're happy our prices and coverage options meet your cat's needs. Thank you for your positive feedback, we appreciate it a lot!
Many thanks,
Post Office Pet Insurance Team
Superb service!
Claim submitted and approved in less than 12 hours.
February 23, 2026
Unprompted review
Reply from Post Office Pet Insurance
Good morning Nicky,
We are happy to hear that your claim was approved so quickly! Thank you for sharing your positive experience with us, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
easy web site to negoiate and good…
easy web site to negoiate and good price for insurance
February 18, 2026
Reply from Post Office Pet Insurance
Good morning Keith,
We're happy to hear that our website was easy to use and that you found a good price. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Extremely easy and efficient process
Extremely easy and efficient process. This was my first time claiming and I was pleasantly surprised at how easy it was!
August 20, 2025
Reply from Post Office Pet Insurance
Good morning,
We're happy to hear that your first time claiming was extremely easy and efficient! We appreciate you sharing your positive experience with us.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning Bev,
We are happy to hear that you received great service and a speedy response. Thank you for your recommendation, we appreciate your feedback!
Many thanks,
Post Office Pet Insurance Team
Still cannot get an answer about my 2…
Still cannot get an answer about my 2 cats insurance or log in.
January 8, 2026
Reply from Post Office Pet Insurance
Good morning Gerry,
We apologise you're having trouble accessing your account and insurance information. We're looking into this.
Many thanks,
Post Office Pet Insurance Team
Amazing customer service easy to use…
Amazing customer service easy to use portal and lovely people to deal with over chat or on the phone
August 20, 2025
Reply from Post Office Pet Insurance
Good morning Jack,
We're happy to hear that you found our portal easy to use and had a positive experience with our customer service team. Thank you for your kind feedback!
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning Sheila,
We're happy to hear that the online process and confirmation met your expectations. Thank you for sharing your positive experience with us!
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning Julie,
We're happy to hear that you found our product to be a great value and easy to use. Thank you for your feedback!
Many thanks,
Post Office Pet Insurance Team
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