I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... See more
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Review summary
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Had to make a claim for puppies fractured toe, application was sent in by vet via portal, on the Friday. I had a text on the Monday to confirm receipt, text on Tuesday to say it was getting checked... See more
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Arranged everything ,very easy to follow instructions all completed on-line. I already had my Cat Mittens with them then added my Dog Boo. I was given an extra discount off my policy cost because I h... See more
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First class service at the Post Office Insurance for our 16 week old kitten who came into a spot of bother. Used them for our two cats previously and were fantastic for end of life care. Wouldn't use... See more
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Company details
About Post Office Pet Insurance
Written by the company
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Contact info
100 Wood Street, EC2V 7ER, London, United Kingdom
- 0330 123 1921
- postoffice.co.uk/pet-insurance
4.5
Excellent
587 reviews
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Reply from Post Office Pet Insurance
Good morning Christopher,
Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
2nd dog discout
Have just added a second dog to this pet insurance, great product, excellent claim process, way cheaper than my quoted renewal would have been with other insurance and even more so with second dog discount. Very satisfied
January 30, 2026
Reply from Post Office Pet Insurance
Good morning Mrs Robertson,
We're happy to hear that you're very satisfied with our pet insurance and the claim process! We appreciate you adding a second dog and are glad we could offer a more affordable option. Thanks for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Thank you post office
Amazing service, specially the 24 hours vet online ,
The claim process also its clear and i didn’t even make a-call every thing work on the time schedule
October 17, 2025
Reply from Post Office Pet Insurance
Good morning Ahmad,
We're happy to hear that you found our service amazing, especially the 24 hour online vet. We're also glad the claim process was clear and timely for you. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning Elena,
We're happy to hear that you found the claim process easy and the response quick. Thank you for your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
Price easily insurance to work out and…
Price easily insurance to work out and value for money
January 28, 2026
Reply from Post Office Pet Insurance
Good morning Stuart,
We're happy to hear that you found our pricing straightforward and a good value. Thank you for your positive feedback, it means a lot to us.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning,
We're happy to hear that the setup on your phone was easy. Thank you for your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning,
We're happy to hear that you had excellent service. We appreciate your feedback.
Many thanks,
Post Office Pet Insurance Team
I purchased this insurance.
I purchased this insurance much cheaper than with my previous insurance company. I recommend it.
January 19, 2026
Reply from Post Office Pet Insurance
Good morning Kasia,
We're happy to hear that you found our insurance more affordable than your previous provider. We appreciate your recommendation and are glad we could save you money.
Many thanks,
Post Office Pet Insurance Team
I gave you two stars as I find it…
I gave you two stars as I find it stupid that I had to not renew my dog insurance with you because I wanted to increase the value from 2 to 7 thousand and was told that was allowed and that I had to start a new policy on line
January 19, 2026
Reply from Post Office Pet Insurance
Good morning Kenneth,
We appreciate you bringing this to our attention. We regret that you had to start a new policy to increase your coverage. We'll review this process to see how we can improve. Thanks for your feedback.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning Judith,
We're happy to hear that our website is clear and easy to understand. Thank you for your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
Very easy to navigate and satisfied…
Very easy to navigate and satisfied with the contents
December 28, 2025
Reply from Post Office Pet Insurance
Good morning Rose,
We're happy to hear that you found our platform easy to navigate and were satisfied with the content. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Very easy to make a claim
November 9, 2025
Reply from Post Office Pet Insurance
Good morning Robert,
We're happy to hear that you found the claim process easy. Thank you for your feedback!
Many thanks,
Post Office Pet Insurance Team
We searched for pet insurance and the…
We searched for pet insurance and the post office was easy to set up and a reasonable price
January 15, 2026
Reply from Post Office Pet Insurance
Good morning Mrs Smith,
We're happy to hear that you found our pet insurance easy to set up and reasonably priced. Thank you for sharing your positive experience with us!
Many thanks,
Post Office Pet Insurance Team
Piece of mind
No hassle straight forward.
Good monthly payments for a good insurance cover
January 13, 2026
Reply from Post Office Pet Insurance
Good morning Karen,
We're happy to hear that you had a straightforward experience and are pleased with our insurance coverage and monthly payments. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning Rita,
We appreciate your recommendation and are glad you had a great experience with our service. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning Kevin,
We're happy to hear that submitting your claim was easy and that it was paid quickly. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
New policy
Price was competitive and the process to purchase the insurance was straight forward. Haven't used the insurance yet so can't comment on that.
December 18, 2025
Reply from Post Office Pet Insurance
Good morning Neil,
We're happy to hear that the purchase process was straightforward and the price was competitive. Thank you for your feedback, and we hope our insurance meets your needs should you require it.
Many thanks,
Post Office Pet Insurance Team
Everything That You Need
Easy to sign up too , Good Price , Everything you need to cover from the start , Easy to Understand
January 8, 2026
Reply from Post Office Pet Insurance
Good morning Steven,
We're happy to hear that the sign up process was easy, the price was good, and that you found our coverage comprehensive and easy to understand from the beginning. Thanks for your feedback.
Many thanks,
Post Office Pet Insurance Team
Absolutely brilliant service.
Had to make THREE claims last year for one of our naughty cats that kept picking fights with the neighbours cat. Unfortunately had to rehome him.
Post office insurance paid out each time, no hassle. And quickly.
Would definitely recommend. Other cats policy is due for renewal soon, will see on the quote, but would like to stay with Post office.
June 17, 2025
Unprompted review
Reply from Post Office Pet Insurance
Good morning Caroline,
We appreciate you sharing your experience. We're happy to hear our insurance provided prompt payouts for your claims. We acknowledge rehoming your cat must have been difficult. We hope to continue providing excellent service for your other cat's policy.
Many thanks,
Post Office Pet Insurance Team
I submitted a claim and basically did…
I submitted a claim and basically did the enquiries myself. Enquiry officers would send the same email a week apart to my vet chasing information without checking they were actually receiving the email and then they would threaten to close the claim. I then had the hassle of ringing my vet practise to be told they hadn’t received any request. After contacting the insurance they resent the request and the information was received. They then moved onto my dogs previous vet and it was the same again. I was on the verge of submitting a complaint, due to their inability or resistance to try and problem solve when receiving no response from their request. Not a great service when I had to conduct the enquiries myself!
February 2, 2025
Reply from Post Office Pet Insurance
Good morning Tracy,
We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you experienced with your claim and the repeated requests for information. We'll review our processes to improve communication with veterinary practices and prevent similar issues in the future. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
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