I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... See more
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Had to make a claim for puppies fractured toe, application was sent in by vet via portal, on the Friday. I had a text on the Monday to confirm receipt, text on Tuesday to say it was getting checked... See more
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Arranged everything ,very easy to follow instructions all completed on-line. I already had my Cat Mittens with them then added my Dog Boo. I was given an extra discount off my policy cost because I h... See more
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First class service at the Post Office Insurance for our 16 week old kitten who came into a spot of bother. Used them for our two cats previously and were fantastic for end of life care. Wouldn't use... See more
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Company details
About Post Office Pet Insurance
Written by the company
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Contact info
100 Wood Street, EC2V 7ER, London, United Kingdom
- 0330 123 1921
- postoffice.co.uk/pet-insurance
4.5
Excellent
587 reviews
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Simple and quick.
The online procedure for starting a claim was very simple and the information required was minimal.
Post Office Pet insurance contacted my vet directly for the details of Holly's condition and kept me updated regularly by email.
The process could not have been easier and the claim was paid in full into my account within 3weeks despite it being Christmas!
December 19, 2025
Reply from Post Office Pet Insurance
Hi Vivienne,
We're happy to hear that the online claim process was simple and straightforward for you. We appreciate your feedback regarding our communication with your vet and the regular updates you received. We're glad the claim was paid promptly, even during the Christmas period.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning Jacqueline,
We're happy to hear that your claim was easy and hassle free. Thank you for your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
Exceptional service
Had to make an unexpected claim for my 11 month old kitten. Vet gave him swift treatment, he made a full recovery in 6 days and the claim was paid in full within the same time. Pleasure to deal with. Incredibly easy and reassuring.
January 6, 2026
Reply from Post Office Pet Insurance
Good morning Nathalie,
We're so glad your kitten recovered quickly! It's great to hear the claim process was easy and reassuring during this unexpected event. Thank you for sharing your positive experience.
Many thanks,
Post Office Pet Insurance Team
Very easy to book and good product at a…
Very easy to book and good product at a good price
January 9, 2026
Reply from Post Office Pet Insurance
Good morning Carol,
We're happy to hear that you found our booking process easy and appreciated the good value. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Fabulous company for pet insurance
Fabulous company for pet insurance , in such a stressful time , it was so simple to claim and really helped make on less thing better .
My friends are now using too .
December 27, 2025
Reply from Post Office Pet Insurance
Good morning Laura,
We're happy to hear that our claim process was simple during a stressful time, and that it provided some relief. We appreciate you recommending us to your friends!
Many thanks,
Post Office Pet Insurance Team
Ins application
All done online, plenty of written advice, signed up in less than 20 minutes - the proof will be in the eating when it comes to pay out! So far so good.
January 2, 2026
Reply from Post Office Pet Insurance
Good morning Lindsay,
We appreciate you taking the time to share your experience. We're glad the sign-up process was quick and easy. We'll be here to support you throughout your journey.
Many thanks,
Post Office Pet Insurance Team
Very quick and easy process!
January 7, 2026
Reply from Post Office Pet Insurance
Good morning Alistair,
We're happy to hear that the process was quick and easy for you! We appreciate your positive feedback.
Many thanks,
Post Office Pet Insurance Team
A simple on-line form completed and the…
A simple on-line form completed and the Post Office Pet Insurance made direct contact with the vet without any further involvement from me. Claim was settled within weeks. Very happy.
July 3, 2025
Reply from Post Office Pet Insurance
Hi Angela,
We're happy to hear that the online form and direct vet contact made the claim process simple for you. It's great to know the claim was settled quickly. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Took my money for 10 months and then started asking questions.
Took my money for 10 months and then, when I submitted a claim, started asking important questions in order to find a way out of paying. These should have been asked at the beginning, if they were important, before they took my money and I consider it borderline fraud. They took a month, from the original incident, to pay up so don't believe the 98% 5 day pay out statement.
January 6, 2026
Reply from Post Office Pet Insurance
Good morning Sheila,
We appreciate you bringing this to our attention. We're sorry to hear about the payment delay and the questions raised during your claim. Thanks for your feedback.
Many thanks,
Post Office Pet Insurance Team
Quick and easy to make a claim
I was surprised at how straight forward it was to make an insurance claim with the post office at such a distressing time my puppy needed so much care and medical attention
The communication was great and after paying for all the medical bills I received my insurance payment very quickly
Highly recommend the post office pet insurance
October 15, 2025
Reply from Post Office Pet Insurance
Good morning Johanna,
We're happy to hear that our claims process was straightforward during a difficult time when your puppy needed care. We're glad our communication was great and you received your payment quickly. Thank you for recommending our pet insurance.
Many thanks,
Post Office Pet Insurance Team
Claim for my daschund
Claim for my dog's trea tent was made by my vet after I gave them my Post. Office pet policy number. I paid the bill at the time but soon got an email from Post Office Pet Insurance to say they were crediting my bank account with the sum minus my agreed condition excess. I had to do nothing to chase up. Very pleased.
December 30, 2025
Reply from Post Office Pet Insurance
Good morning,
We're happy to hear that the claim process for your dog's treatment went smoothly. It's great to know that the reimbursement was handled efficiently, and you were pleased with the service. Thank you for sharing your positive experience!
Many thanks,
Post Office Pet Insurance Team
Difficult to get the offer
The initial screen indicated a free £35 pet box. However it was not easy or clear to enter the code. To get this offer.
December 16, 2025
Reply from Post Office Pet Insurance
Good morning Phil,
We appreciate you bringing this to our attention. We're sorry the code entry for the pet box wasn't clear. I'll send this over to our team to review.
Many thanks,
Post Office Pet Insurance Team
So pleased with post office insurance…
So pleased with post office insurance could not believe the quote I received for my 2 cats being a pensioner the price took away my worries so simple to fill out online I would recommend
December 22, 2025
Reply from Post Office Pet Insurance
Good morning Andrew,
We're so pleased our affordable cat insurance brought you peace of mind. It's great to hear the online process was simple for you. Thank you for recommending us!
Many thanks,
Post Office Pet Insurance Team
Our puppy broke his front right leg…
Our puppy broke his front right leg which was very distressing for him and all the family.The insurance responded very promptly and kept us informed all along the way. The vets completed all the paperwork and there was no query from the post office.
November 27, 2025
Reply from Post Office Pet Insurance
Good morning Brian,
We're so sorry to hear about your puppy's injury and the distress it caused. We're happy that the insurance responded promptly and kept you informed. It's great to know the paperwork was completed efficiently by the vet. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Post Office Pet Insurance are the best!!
Our experience with Post Office has been absolutely fantastic since the start. We’ve been with them for a few years now. Unfortunately, recently we had to make a big claim for our poorly dog. They’ve paid out instantly with no questions asked. With what has been the most stressful and extremely upsetting time, they have made us feel at ease when it’s come to the finance side of things. There’s been no hassle at all (which is very unusual for a pet insurance company - we have experienced this with our previous dog and another insurance company).
We’ve recommended Post Office to our family and friends as they have been the best.
We’ve renewed our policy with them again for next year and will continue to do so throughout the remaining years of our dog’s life.
If you are thinking of a pet insurance company - Post Office is the one! We also highly recommend everyone has pet insurance as you honestly never know when something bad might happen.
Thank you so so much once again!
December 16, 2025
Unprompted review
Reply from Post Office Pet Insurance
Good morning,
We're so glad to hear about your fantastic experience and that we could provide support during a difficult time with your dog. It's great to know our service eased the financial stress. Thank you for recommending us, we appreciate your kind words and loyalty.
Many thanks,
Post Office Pet Insurance Team
Extremely easy to find the cover &…
Extremely easy to find the cover & price I required, easy to arrange payment. The whole process was very customer friendly
December 4, 2025
Reply from Post Office Pet Insurance
Good morning,
We're happy to hear that you found exactly what you needed at a great price and that the payment process was simple. Thank you for your positive feedback, we appreciate it!
Many thanks,
Post Office Pet Insurance Team
Pet Insurance
Easy to use website, price is great for the cover provided hope i don't have to use to soon.
December 9, 2025
Reply from Post Office Pet Insurance
Good morning,
We're happy to hear that our website is easy to use and our prices are great for the provided coverage. Thank you for your positive feedback, we appreciate it!
Many thanks,
Post Office Pet Insurance Team
I have always trusted the Post Office…
I have always trusted the Post Office with my House Insurance so I was pleased to see they did Pet Insurance. It was so quick and easy to get it online & was a good deal for two cats 🐈.
December 2, 2025
Reply from Post Office Pet Insurance
Good morning Cynthia,
We're happy to hear that you found our online pet insurance quick and easy to obtain for your cats. Thank you for trusting us with your insurance needs and for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Have had Post Office pet insurance for…
Have had Post Office pet insurance for my collie cross for 4 years, and was so pleased with their company, I insured a second edition ( a little terrier) with them. The annual fees are at reasonable. The claims form is very easy and straightforward to fill in, and the payments back to me are super fast. Perfect for my needs.
December 1, 2025
Reply from Post Office Pet Insurance
Good morning Gillian,
We're happy to hear that you've had a positive experience with our pet insurance for your dogs over the past four years. It's great to know that you find our claims process easy and our payments fast. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
They treat pet insurance customers…
They treat pet insurance customers exactly the same as those poor sub post office managers.
An absolutely disgusting company and I have cancelled my policy after the first month because of the terrible service I received.
DO NOT USE THESE BUNCH OF CRIMINALS!
December 4, 2025
Unprompted review
Reply from Post Office Pet Insurance
Afternoon Manney,
We're very sorry to hear about the poor service you received and the frustration you experienced. We appreciate you bringing this to our attention. Could you please provide me your details so I can investigate further for you.
Many thanks,
Post Office Pet Insurance Team
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