I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had to make a claim for puppies fractured toe, application was sent in by vet via portal, on the Friday. I had a text on the Monday to confirm receipt, text on Tuesday to say it was getting checked... See more
Company replied
Arranged everything ,very easy to follow instructions all completed on-line. I already had my Cat Mittens with them then added my Dog Boo. I was given an extra discount off my policy cost because I h... See more
Company replied
Very satisfied with this pet policy and the ease in which they processed my claim. My 8 month old Rottweiler masticatory muscle myosotis (lock jaw) which meant she couldn't eat. The vets diagnosed the... See more
Company replied
Company details
About Post Office Pet Insurance
Written by the company
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Contact info
100 Wood Street, EC2V 7ER, London, United Kingdom
- 0330 123 1921
- postoffice.co.uk/pet-insurance
4.5
Excellent
587 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class experience
First class experience; claim paid within 10 days after our lovely dog Cora ate a toxic plant, she is much better after the treatment from the emergency vet.
June 19, 2026
Unprompted review
Reply from Post Office Pet Insurance
Good morning Jonathon,
We're so glad to hear Cora is doing much better and that we could help during a stressful time. Thank you for sharing your positive experience!
Many thanks,
Post Office Pet Insurance Team
The settings up was straight forward…
The settings up was straight forward and easy to follow. Very pleased so far.
Patricia Edge
June 19, 2026
Reply from Post Office Pet Insurance
Good morning,
We're so glad to hear the setup was straightforward and easy! Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning Clive,
We're glad you found our service straightforward and the price good. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Honestly really happy with the service
Honestly really happy with the service, my dog got hold of my inhaler and got poisoning from this needed emergency vets anyway couple grand down and all paid paid within 2 weeks, they never caused me any problem was straight forward. I don’t know if the process differs with larger amounts but they was really good with me personally
January 10, 2026
Reply from Post Office Pet Insurance
Good morning Chloe,
We're so glad to hear your dog is okay and that we could help during such a stressful time. We appreciate your kind words about our straightforward process. Thank you for sharing your positive experience with us.
Many thanks,
Post Office Pet Insurance Team
Very helpfull as I can't do I.T…
Very helpfull as I can't do I.T paperwork came through my daughter filled it in then to the vets and then a payment all nice and smooth thanks
September 1, 2025
Reply from Post Office Pet Insurance
Good morning Keith,
We're so happy to hear that the process was smooth and helpful for you and your daughter. Thank you for your kind words!
Many thanks,
Post Office Pet Insurance Team
Couldn't have been more helpful and…
Couldn't have been more helpful and professional, all without human contact
May 28, 2026
Reply from Post Office Pet Insurance
Good morning Andrew,
We are so glad to hear we provided helpful and professional service. Thank you for your kind words!
Many thanks,
Post Office Pet Insurance Team
Easy to arrange at a fantastic price
Easy to arrange at a fantastic price. Website was easy to navigate
June 8, 2026
Reply from Post Office Pet Insurance
Good morning Mick,
We're so glad you found our website easy to use and our prices fantastic! Thank you for your kind words.
Many thanks,
Post Office Pet Insurance Team
Good service
May 11, 2026
Reply from Post Office Pet Insurance
Good morning Maureen,
Thank you for leaving us a positive review.
Many thanks,
Post Office Pet Insurance Team
Exactly as insurance should work.
Exactly as insurance should work. My dog went down with sudden onset vomiting and rapid dehydration, requiring a couple of nights at the vet hospital. I paid the bill, informed the insurance company, and 5 days later the money was back in my account. You could not ask for more.
May 24, 2026
Unprompted review
Reply from Post Office Pet Insurance
Good morning Kevin,
We're so glad to hear we could provide prompt and effective support during your dog's unexpected illness. We appreciate you sharing your positive experience with us.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning Janet,
We're so glad you found our product easy to use and apply, and that the cover met your expectations! We appreciate your kind words.
Many thanks,
Post Office Pet Insurance Team
My pup had a very rough time and my…
My pup had a very rough time and my bill was paid promptly. Great service.
August 4, 2025
Reply from Post Office Pet Insurance
Good morning Karla,
We are so glad to hear your pup is doing well and that you had a great experience with us.
Many thanks,
Post Office Pet Insurance Team
Had an issue with my dog which required…
Had an issue with my dog which required an overnight stay at the vets and numerous medications and care. The process was simple, and they interacted with my vets and took care of everything, giving me complete piece of mind at a worrying time.
May 24, 2026
Unprompted review
Reply from Post Office Pet Insurance
Good morning Dayle,
We're so glad we could provide peace of mind during such a worrying time for you and your dog. We appreciate you sharing your positive experience.
Many thanks,
Post Office Pet Insurance Team
Simple to use Stress free
Simple to use . Kept informed how my claim was going. All done within two weeks. Stress free experience
November 28, 2025
Reply from Post Office Pet Insurance
Good morning Victoria,
We're so glad to hear your claim was simple, well-communicated, and stress free. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
This was the first time we've ever had…
This was the first time we've ever had to make a claim for our dog, it was really easy to do and was sorted out quickly aswell, took all the stress away knowing it was accepted so quickly.
September 1, 2025
Reply from Post Office Pet Insurance
Good morning Yvonne,
We are so glad to hear that your first claim for your dog was easy and quickly resolved. We appreciate your kind words!
Many thanks,
Post Office Pet Insurance Team
Everything was so easy to do
May 23, 2026
Reply from Post Office Pet Insurance
Good morning Derek,
We are so glad to hear this.
Many thanks,
Post Office Pet Insurance Team
The claim was dealt with efficiently…
The claim was dealt with efficiently and swiftly.
November 10, 2025
Reply from Post Office Pet Insurance
Good morning Susannah,
We're glad to hear your claim was handled efficiently. We appreciate your feedback.
Many thanks,
Post Office Pet Insurance Team
it was quick and easy for the claim on…
it was quick and easy for the claim on my pet insurance to go through, I would recommend the post office pet insurance based on my own expereance.
December 20, 2025
Reply from Post Office Pet Insurance
Good morning Barry,
We're so happy to hear your pet insurance claim was quick and easy! Thank you for recommending us based on your positive experience.
Many thanks,
Post Office Pet Insurance Team
easy web sight.clear information,
May 12, 2026
Reply from Post Office Pet Insurance
Good morning Averil,
We are glad you found our website easy to use and the information clear. We appreciate your feedback.
Many thanks,
Post Office Pet Insurance Team
Very satisfied with this pet policy and…
Very satisfied with this pet policy and the ease in which they processed my claim. My 8 month old Rottweiler masticatory muscle myosotis (lock jaw) which meant she couldn't eat. The vets diagnosed the problem quickly and treated her accordingly. After paying my initial excess the bill came to a grand which the Post Office settled with the vets immediately. Thanks to this P.O. pet policy they took all the worry out of our claim. And our "Bella" is making a great recovery and will be right as rain in no time. Highly recommend.... 10/10.
October 18, 2025
Reply from Post Office Pet Insurance
Good morning Richard,
We are so happy to hear that Bella is recovering well and that our policy helped ease your worries during a challenging time. Thank you for sharing your positive experience and for your kind recommendation!
Many thanks,
Post Office Pet Insurance Team
Easy to complete the online form
Easy to complete the online form, the claim was processed promptly and paid directly into my bank account
June 23, 2025
Reply from Post Office Pet Insurance
Good morning Hilary,
We're so glad to hear the online form was easy and your claim was processed promptly. Thank you for your kind feedback!
Many thanks,
Post Office Pet Insurance Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.