Peter Mark Reviews 363

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and welcoming demeanor, often highlighting individual stylists for their talent and attentiveness. The service provided is frequently described as first-class, with many appreciating the personalized approach, excellent advice, and the relaxing atmosphere of the salons. Reviewers often feel valued and well-cared for, noting that their preferences are listened to and their hair concerns are expertly addressed, leading to fantastic results. However, some customers also noted issues with certain products, finding them not fit for purpose or different from original versions. A few other people also felt that the customer service was poor, citing rudeness, condescending staff, and a lack of proper handling of concerns, including refusal of refunds for unsatisfactory services. Some reviewers also experienced inconsistent service quality, with some stylists being inattentive or providing haircuts that did not meet expectations or suit their face shape.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Reviewers mention positive feedback about service, often highlighting the professional, welcoming, and... See more

Product

Consumers find product experiences to be ambiguous, with many expressing satisfaction with hair products and... See more

Quality

People report ambiguous experiences with quality, with many customers praising the first-class service,... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers feeling welcomed and valued,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love Peter Mark and wouldn’t go anywhere else ❤️ I have been going for over ten years, Stephen is amazing with my short, fine hair and I really trust him. I honestly wouldn’t let... See more

Rated 5 out of 5 stars

I am probably the longest customer of your Portadown branch, I’ve only ever gone to this salon, since it opened many, many years ago. Service and quality are always first class, the staff are profe... See more

Rated 5 out of 5 stars

Appointment at 09.15. Was taken almost immediately and had my hair washed and a lovely conditioning treatment applied. The accompanying head massage was heavenly. Neval came to dry and style my hair... See more

Rated 5 out of 5 stars

A warm welcome at reception, friendly staff who listen and are keen to provide the best service. There is a very good atmosphere in the salon, it is clean and comfortable. Peter Mark have a good cho... See more


Company details

Written by the company

Peter Mark Hair


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
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1-star

Replied to 51% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Caroline is

Caroline is great. I always love going to get my hair done with her. She’s so friendly and does a great job

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Kathy Kavanagh in Peter Mark

Kathy Kavanagh in Peter Mark, Carlow has been my hair stylist for many years now, and I simply wouldn’t dream of going anywhere else. She’s incredibly talented, professional, and always knows exactly what suits me best. Every visit is such a lovely experience, and I always leave feeling confident and delighted with my hair. The only time I’d consider going elsewhere is if Kathy herself wasn’t available!

I would also like to acknowledge the other lovely staff who work in this salon as they are always helpful and friendly.

May 22, 2026
Unprompted review
Rated 4 out of 5 stars

A very good experince

They were very busy had to wait a little while didnt mind the wait they were very accommodating offering tea coffee but i already had one, a very good service i was very happy with the hair style thank you to the lady who stepped in for me

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

WOW! WOW! WOW!

WOW! WOW! WOW!... My hair has never looked better!! I went for a half head of tapes and change of colour and I am incredibly impressed with the level of service at Peter Mark Liffey Valley. From Claire the manager, to the incredibly talented Nicole and Carly and the fabulous trainee who gave me an amazing blow dry. If you have never been, do yourself a favour and go! Your hair will thank you!! Thank you again everyone x

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

A lovely experience from the moment I…

A lovely experience from the moment I walked into Navan store. I had made a mistake in doing an online appointment by just booking a blowdry instead of cut and blowdry. No issue and Staff very accommodating in sorting my error. Such a friendly Staff. Thank you Julie for a great cut and blowdry.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Very warm welcome

Very warm welcome
Confirmed what I wanted done and who would be looking after me
Shown to waiting area
Offered something to drink during treatment more than once

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

A warm welcome at reception

A warm welcome at reception, friendly staff who listen and are keen to provide the best service. There is a very good atmosphere in the salon, it is clean and comfortable. Peter Mark have a good choice of hair products and in my opinion they put the customer first offering a first class service.
Highly recommended.
May Porter

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

I always have a great experience at the…

I always have a great experience at the peter mark salon in letterkenny. The girls are so friendly , from receptionist to junior to senior stylists and leanne , my stylist always listens to me and does a brilliant job with my hair

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent hairdresser

Excellent hairdresser. Listened to what i wanted. Explained what could and couldn’t be achieved in one visit and what the plan would be going forward. Lovely ambience and offered coffee twice as getting a colour. Staff seemed to get on well and support each other which also came across well. Would recommend.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

I had an appointment on the 2nd of May…

I had an appointment on the 2nd of May to have ghd curls done. I arrived on time , had my hair washed the day before. I often get these curls done in other salons and they always look beautiful.
The stylist asked me what I wanted and I told her I needed loose curls, I have very thick hair that could get frizzy if it wasn’t done properly, she took big sections of hair to curl, I knew that this wasn’t going to last , I told her that I didn’t need them that loose and I didn’t want it to end up frizzy, she said no problem it will be ok.
I was having my hair done for a very special occasion that evening. I was charged 53€ it took 10 min.
By the time I got to the hotel 20min later my curls were gone.
I had to borrow a ghd and do it myself. This was so disappointing, the worst service I have ever received anywhere. This used to be a good salon, it’s really gone down hill since I was last there.
NEVER AGAIN.
Mary

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Hannah is absolutely brilliant

Hannah is absolutely brilliant, came away from my appointment feeling amazing. I never know what to do with my hair, but Hannah makes a few suggestions and it always looks fantastic.

May 20, 2026
Unprompted review

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