Peter Mark Reviews 363

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and welcoming demeanor, often highlighting individual stylists for their talent and attentiveness. The service provided is frequently described as first-class, with many appreciating the personalized approach, excellent advice, and the relaxing atmosphere of the salons. Reviewers often feel valued and well-cared for, noting that their preferences are listened to and their hair concerns are expertly addressed, leading to fantastic results. However, some customers also noted issues with certain products, finding them not fit for purpose or different from original versions. A few other people also felt that the customer service was poor, citing rudeness, condescending staff, and a lack of proper handling of concerns, including refusal of refunds for unsatisfactory services. Some reviewers also experienced inconsistent service quality, with some stylists being inattentive or providing haircuts that did not meet expectations or suit their face shape.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Reviewers mention positive feedback about service, often highlighting the professional, welcoming, and... See more

Product

Consumers find product experiences to be ambiguous, with many expressing satisfaction with hair products and... See more

Quality

People report ambiguous experiences with quality, with many customers praising the first-class service,... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers feeling welcomed and valued,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love Peter Mark and wouldn’t go anywhere else ❤️ I have been going for over ten years, Stephen is amazing with my short, fine hair and I really trust him. I honestly wouldn’t let... See more

Rated 5 out of 5 stars

I am probably the longest customer of your Portadown branch, I’ve only ever gone to this salon, since it opened many, many years ago. Service and quality are always first class, the staff are profe... See more

Rated 5 out of 5 stars

Appointment at 09.15. Was taken almost immediately and had my hair washed and a lovely conditioning treatment applied. The accompanying head massage was heavenly. Neval came to dry and style my hair... See more

Rated 5 out of 5 stars

A warm welcome at reception, friendly staff who listen and are keen to provide the best service. There is a very good atmosphere in the salon, it is clean and comfortable. Peter Mark have a good cho... See more


Company details

Written by the company

Peter Mark Hair


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
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1-star

Replied to 51% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommend

Honestly wouldn't go anywhere else to have my hair done. Dani is the best there is I trust her 100% to do whatever she wants and she never disappoints 😍

May 20, 2026
Unprompted review
Rated 4 out of 5 stars

Always made to feel welcome

Always made to feel welcome. Tracy listened to the why I like my cut/blow dry.bit disappointed about price going up .expensive for very short hair that just needs a trim every six weeks .would be great if peter mark done dry trim being a bit cheaper.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Appointment at 09.15

Appointment at 09.15. Was taken almost immediately and had my hair washed and a lovely conditioning treatment applied. The accompanying head massage was heavenly. Neval came to dry and style my hair. Both girls were lovely. Then Neval finished my styling and I had a lovely cup of tea and biscuit. At the till I was met by a lovely young man (with immaculate taste in shirts). An altogether pleasant morning.
Will be back.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Hairtime….

I had a lovely trip to the hairdressers today. I felt that not only did I have a hair cut but a semi spa treatment as well!! Siobhan put my treatment on and massaged my head like a true professional. I was left for a few minutes alone for it to set. Pure bliss.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Always such a welcoming salon!

Always such a welcoming salon and excellent service from everyone! Zana looked after me today and she is always so professional, a brilliant service, I’m very happy, thank you.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

My stylist was very professional

My stylist was very professional. She listened intently to what I had to say about my hair problems, she explained what she would suggest as a remedy and how it would achieve the desired result. I don’t remember ever having a stylist who was as knowledgeable, as explanatory and ensured I understood, was happy and wanted to proceed with her recommendations. I was truly delighted with the service I received. I couldn’t recommend Cody highly enough.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

I always love visiting Peter marks

I always love visiting Peter marks , I go on a weekly basis for wash & dry . I cannot fault it in any way , everyone of the staff are amazing people , so friendly and chatty. Also putting me first. The atmosphere is lovely from minute you walk in and I’m treated with the utmost respect. Your made feel so relaxed, feet up, back massage and great conversation with staff. Then offered a hot or cold drink, so great value for money. Love Peter mark especially the staff xx 🥰 Debbie Roche x

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

My stylist was fantastic as always

My stylist was fantastic as always. She makes me feel very special when I visit and always works with me to get the right result for my hair. I get lots of compliments on my hair colour - it is so natural that most people don’t even realise I colour it. It’s lovely to have a massage chair for the back wash and a coffee with time for some up-to-date glossy magazines. Today I have come away with a lovely chic bob and shiny auburn hair and I feel pampered and relaxed after my visit.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

The Peter Mark salon in Portadown is a…

The Peter Mark salon in Portadown is a very warm and friendly place for any customer. My experience of being at reception is that Victoria and Jake make you very welcome with excellent customer service. The stylists are professional and excellent at their job.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

I go to Rodney for my hair colour and…

I go to Rodney for my hair colour and he is brilliant. Highly recommend, and Natalia is a brilliant stylist . The combo of the two works great and they have great personalities that adds that extra ease of 4 hours in the chair . Thanks guys . Really appreciate you !

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

I come to Peter mark after having my…

I come to Peter mark after having my hair cut and dyed really bad some were else.. I have come back to see Rachel as she really took the time to listen to what I wanted and is working with my hair as I have greys so we are getting a better blend..she is very good at her job makes sure everything is done just they way you want.. but also has great advice and experience and I’m loving my new hair highly recommend

May 15, 2026
Unprompted review

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