Peter Mark Reviews 363

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and welcoming demeanor, often highlighting individual stylists for their talent and attentiveness. The service provided is frequently described as first-class, with many appreciating the personalized approach, excellent advice, and the relaxing atmosphere of the salons. Reviewers often feel valued and well-cared for, noting that their preferences are listened to and their hair concerns are expertly addressed, leading to fantastic results. However, some customers also noted issues with certain products, finding them not fit for purpose or different from original versions. A few other people also felt that the customer service was poor, citing rudeness, condescending staff, and a lack of proper handling of concerns, including refusal of refunds for unsatisfactory services. Some reviewers also experienced inconsistent service quality, with some stylists being inattentive or providing haircuts that did not meet expectations or suit their face shape.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Reviewers mention positive feedback about service, often highlighting the professional, welcoming, and... See more

Product

Consumers find product experiences to be ambiguous, with many expressing satisfaction with hair products and... See more

Quality

People report ambiguous experiences with quality, with many customers praising the first-class service,... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers feeling welcomed and valued,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love Peter Mark and wouldn’t go anywhere else ❤️ I have been going for over ten years, Stephen is amazing with my short, fine hair and I really trust him. I honestly wouldn’t let... See more

Rated 5 out of 5 stars

I am probably the longest customer of your Portadown branch, I’ve only ever gone to this salon, since it opened many, many years ago. Service and quality are always first class, the staff are profe... See more

Rated 5 out of 5 stars

Appointment at 09.15. Was taken almost immediately and had my hair washed and a lovely conditioning treatment applied. The accompanying head massage was heavenly. Neval came to dry and style my hair... See more

Rated 5 out of 5 stars

A warm welcome at reception, friendly staff who listen and are keen to provide the best service. There is a very good atmosphere in the salon, it is clean and comfortable. Peter Mark have a good cho... See more


Company details

Written by the company

Peter Mark Hair


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
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1-star

Replied to 51% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The hairdresser was excellent

The hairdresser was excellent
Very knowledgeable about addressing my fine hair and how to style it. As always I received a great cut and have received many compliments

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. My hair has never gone so long without washing. Great value for money. Very professional service.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Kate was so helpful and chatty

Kate was so helpful and chatty. My first haircut since I had my baby girl and I thoroughly enjoyed it. She has kids older and her stories really helped me. As well as doing a fantastic job on my hair, she was a listening ear for me which I needed.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

First of all the girl I was enquiring…

First of all the girl I was enquiring about getting my hair cut was so friendly and polite. The store in O'connor Street and is completely wheelchair friendly. So the waiting area has nice comfortable yet private area, and all this too your asked if you would like a cuppa.
You see i had a picture of a woman my age with a style I live. I had previously 3 different hair salons but none were able to do it. I made an appointment with Peter Mark's. There is was greeted like a celebrity. But the main point when I exited the Salon I finally had the hairstyle I wanted for at last. Thank you all of Oeter Marks colleagues 10/10

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and a warm welcome.

I have been a client at Peter Mark for more than 40 years. Over that time, I have always felt welcomed and valued as a customer. It seems as if everyone in the O'Connell Street salon knows my name (just like the theme tune from the TV show "Cheers"). I always look forward to my next appointment with Laura, who has been my hairstylist for many years. I never have to explain how I want my hair cut; Laura just knows how I like it. That's what you call great service. Highly recommended.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

the talented Helen in Dundalk

I go to the talented Helen in the DUNDALK Peter marks, love how she cuts and styles my hair. Friendly atmosphere in the salon, great chats and personal touch given by Emma, Kerri, Sharon to name a few , but honestly they are all great 😊

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Feeling Fabulous

As always Maria and Natalie did a superb job on my highlights and haircut. The service is excellent and I come out feeling fabulous. Thanks ladies👌

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Total Joy

Fabulous cut and colour.
My hair colour looks soo natural
- just as I wanted.
Beautiful shades of blonde .
Daria as always thank you so much.

April 21, 2026
Unprompted review

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