Peter Mark Reviews 363

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and welcoming demeanor, often highlighting individual stylists for their talent and attentiveness. The service provided is frequently described as first-class, with many appreciating the personalized approach, excellent advice, and the relaxing atmosphere of the salons. Reviewers often feel valued and well-cared for, noting that their preferences are listened to and their hair concerns are expertly addressed, leading to fantastic results. However, some customers also noted issues with certain products, finding them not fit for purpose or different from original versions. A few other people also felt that the customer service was poor, citing rudeness, condescending staff, and a lack of proper handling of concerns, including refusal of refunds for unsatisfactory services. Some reviewers also experienced inconsistent service quality, with some stylists being inattentive or providing haircuts that did not meet expectations or suit their face shape.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Reviewers mention positive feedback about service, often highlighting the professional, welcoming, and... See more

Product

Consumers find product experiences to be ambiguous, with many expressing satisfaction with hair products and... See more

Quality

People report ambiguous experiences with quality, with many customers praising the first-class service,... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers feeling welcomed and valued,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love Peter Mark and wouldn’t go anywhere else ❤️ I have been going for over ten years, Stephen is amazing with my short, fine hair and I really trust him. I honestly wouldn’t let... See more

Rated 5 out of 5 stars

I am probably the longest customer of your Portadown branch, I’ve only ever gone to this salon, since it opened many, many years ago. Service and quality are always first class, the staff are profe... See more

Rated 5 out of 5 stars

Appointment at 09.15. Was taken almost immediately and had my hair washed and a lovely conditioning treatment applied. The accompanying head massage was heavenly. Neval came to dry and style my hair... See more

Rated 5 out of 5 stars

A warm welcome at reception, friendly staff who listen and are keen to provide the best service. There is a very good atmosphere in the salon, it is clean and comfortable. Peter Mark have a good cho... See more


Company details

Written by the company

Peter Mark Hair


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

363 reviews

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1-star

Replied to 51% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My Friday Pamper Session

Maria is my stylist in O'Connell St. She's very professional and friendly and I feel we've become friends over the years. We have lovely chats The staff create a lovely atmosphere and they all seem to know my name. I totally look forward to my Friday pamper sessions 🥰

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Had a haircut from Kate yesterday at Peter Marks on O'Connell St. Lovely salon with friendly,helpful,professional staff. Kate is brilliant,really helpful on what haircut would suit me and did a great job.
Thank you.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Rude and inappropriate

I have been a customer of Peter Mark for over 20 years and a regular at the Arklow branch for around 10 years. My loyalty is based on the professionalism and expertise I usually experience.
On a recent visit, I encountered very unprofessional activity. I was met with rudeness on arrival, and when trying to locate my stylist, I came upon staff engaging in inappropriate behaviour in the staff area. I felt uncomfortable enough to leave without receiving my appointment.
I raised this with customer care but received no proper response. I later received a missed call from a withheld number with a vague voicemail, but no clear follow-up or resolution.
As a long-standing customer who travels to appointments at personal cost, this has been very disappointing. I would have expected a more professional standard of service and a proper response to a formal complaint.
I hope this will now be addressed properly.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Very Helpful Staff

I got great advice from reception when I wasn't sure what product was right for me. She was lovely and I'm delighted with my purchases.

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

The stylist used a blunt scissors and…

The stylist used a blunt scissors and did not cut off enough hair. I got my hair cut to remove split ends from the first bad haircut I got from them 6 weeks before...

My hair is now completely destroyed. They ignored my first two emails. After the third one, they rang me but I am disabled and do not feel comfortable taking calls, and also I cannot take calls during working hours.

I've wasted over 150€ on these two horrible haircuts. Now I'll have to fork out the same to get my hair professionally fixed.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Always a good experience there🌷



It was my first time having Teigan take care of my hair, and I honestly couldn’t be happier.
She made me feel so comfortable and cared for and I’m truly grateful for the experience.
Everyone in the salon is just wonderful: from the warm welcome at reception to the incredible work of the hairdressers. There is such a kind, positive energy there that makes you feel instantly at ease. It’s more than just a place to get your hair done😊it feels like a little escape, a moment of peace from everyday life. I left feeling really uplifted and cared for and I would genuinely recommend this salon to any friend without hesitation.
Keila

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Very enjoyable from start to finish

The atmosphere is so relaxed, calming and personal. the girls are so sweet, was very time efficient. Was brought to the basin for a wash within 3 mins of arriving. then onto cutting drying and styling ans I could not be any happier with the outcome, I showed Mia (who ive been to before and returned because she’s so lovely and extremely skilled in hairdressing). I gave her a reference photo of long layers a full bang and face framing all around, we spoke about what would work on me (i had previously grown out bangs and we decided not to cut them but to make a wispier smaller fringe from them since my front pieces were very thick) This turned out even better than the reference photo am the length and style had me feeling a million dollars leaving the salon. We had a great chat about maintenance and how i can achieve the bang look at home which she clearly demonstrated and used a roller for.
The most amazing experience that made my day and delighted with my hair. Will be back :)

April 14, 2026
Unprompted review
Rated 4 out of 5 stars

Mac7

The lady I go t regularly Kate is very nice friendly and listen t exactly way I want my hair done. I've been going t her for years. If she isn't there there's another girl Susan. who is also a fantastic hairdresser so I'm extremely happy with the service

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

I love the blackrock Peter mark the…

I love the blackrock Peter mark the girls are the best and really excellent very professional and friendly . I always go to the same stylist Jess she’s absolutely amazing really professional and excellent stylist and a beautiful person I’d highly recommend recommend Peter mark Blackrock to anyone

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Feeling Fabulous after my Peter Mark's Visit.

So great to see Brian back, as always he has given me a Fabulous colour and highlights and an amazing cut. Staff are just fantastic, friendly and professional, wonderful way to start my day off, a morning with the gang in Peter Mark's, Waterford. Thank you Brian and all the team, feeling Fabulous 👌

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Ali super stylist

Ali super stylist

Thank you for another fabulous boho blow-dry . Amazing as always.
Mary

April 2, 2026
Unprompted review
Peter Mark logo

Reply from Peter Mark

Thank You Mary, We are delighted to see your review and look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent service and amazing…

Excellent service and amazing hairdressers. Wonderful staff. A pleasure and great value for money.

April 2, 2026
Unprompted review
Peter Mark logo

Reply from Peter Mark

Thank You Stephen. The team are delighted to see your review and look forward to seeing you again soon.

Rated 5 out of 5 stars

Another lovely visit to Peter Mark…

Another lovely visit to Peter Mark Waterford and the amazing staff there always feel so welcome from those minute you walk in till you leave, wouldn't trust anybody else with my hair only Shauna she is brilliant at her profession and a pleasure to deal with!

March 31, 2026
Unprompted review

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