Petmoves Reviews 112

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I contacted Petmoves Intouk while arranging pet transport from Paris to the UK. For context, I reached out to 11 different pet transport services, built an Excel spreadsheet comparing pet... See more

Rated 2 out of 5 stars

Good service, but super pricy and we were very worried the driver would fall asleep. It was a long day for us, but driver was clearly tired. I stayed awake so I could chat with him to make sure he w... See more

Company replied

Rated 1 out of 5 stars

I had booked Pet Moves in July to assist with the transfer of my dog from New York to London in Oct and paid Barry a 50% deposit (£900). In Sept, I spoke to the French Consulate in New York, who advis... See more

Company replied

Rated 5 out of 5 stars

Barry was so helpful in getting myself & our Shih-Poo, Winnie, to London from the US via Paris. He was extremely kind & very caring of both of us, making sure we were comfortable, stopping as needed &... See more

Company replied


Contact info

2.8

Average

TrustScore 3 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pet Moves - FANTASTIC!

I couldn't have been more impressed with Barry and the services provided by Pet Moves. Barry was waiting for us at the airport when we arrived, even though it was later than anticipated. He was cheerful and informative throughout our journey, offering helpful advice when we were in the mood to chat and allowing us to sleep when we needed it! Our transit was comfortable and simple, and our dog couldn't have been happier to ride in a spacious, comfortable van for the trip from Paris to London. I would highly recommend Pet Moves to anyone considering it. Honestly - you can't go wrong with this decision!

November 27, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing Experience!

Thank you PetMoves for a completely seamless move from New York to London. PetMoves picked us up at the airport in Paris and drove us to our flat in London. They were incredibly responsive, professional and helpful. I would absolutely use them again or recommend to friends and family.

November 13, 2017
Unprompted review
Rated 5 out of 5 stars

Four cats... no problem

We had a complicated move of four cats from the central US to England via France. Barry gave us great advice on both ends of the France-England leg so we were able to go in prepared.

Barry himself is a warm and interesting person, and he was very thoughtful about his human and feline passengers, making periodic stops in pleasant locations so we could refresh ourselves. Barry went the extra mile (literally) to get us through horrific traffic to Paddington Station.

Overall, Barry was compassionate, knowledgeable, and sincerely helpful. I'm a very critical person, and I can't think of any areas of improvement. This was definitely the smoothest portion of our journey, and I wholeheartedly endorse Pet Moves.

September 18, 2017
Unprompted review
Rated 5 out of 5 stars

Kyiv - London

This is the second day for our cats with Ukrainian citizenship in the UK. As we don’t get how one can treat a pet like a piece of luggage, there was no question for us other than to fly from Ukraine to France to relocate from Kyiv to London. You can’t use a direct train to travel with your pet, and a change of trains and using a taxi for the tunnel does not seem to be an easy thing to do. Luckily for us there is such a company as Pet Moves that offers their services for a comfortable move. Barry has sent all the necessary information to ensure my documents are in order, gave thorough instructions so we would know every step of our journey and overall seemed to be very helpful and responsive in communication. The pick up was easy, the van was comfortable, Barry offered a lot of stops. However, the main point is that our scared cats finally felt secure and immediately fell asleep in the car! The only thing that woke them up - the sound of a can opening. No one would speak better than these fluffy tails how grateful they are for the way they were treated. The service is worth every penny, I would totally recommend it and would use it again if I need to. Thank you!

August 8, 2017
Unprompted review
Rated 5 out of 5 stars

Superb service!

We had such a fantastic experience moving our little fur child with Barry. I was really nervous about flying from South Africa with our tiny Yorkie in the cargo hold until I found Barry's services! What a relief to have our little dog with us the whole way. Pet Moves was professional, helpful and honestly a godsend. I highly recommend Pet Moves!

July 6, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service, really helped us!

We really appreciated Barry's service. The ride was exceptionally smooth and unproblematic and we had more than enough space for many luggage items, two people and two cats. Barry clearly knows the route from Paris to London well and ensured an uncomplicated process throughout.

Phone conversation can be difficult as Barry is often on the road, but it was very functional via email.

Evidently driving all the way from Paris to London isn't cheap, but in our case it was still more affordable than paying a pet fee when flying. And obviously a car trip is much better for the pet than travelling in cargo hold.

Overall we are very happy with the trip - thank you Barry!

July 3, 2017
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service. I transported my french bulldog from the USA to Paris, with London as end goal. Barry was courteous, prompt and super professional. THe service was exactly as advertised and charged. Very smooth and stress free. My only advice to those keen on using Barry is call his mobile to get immediate response - email is slower for him as he is driving all day usually so for those of us in an office used to immediate email responses, it could be slow. He responds usually within 24 hours to email but just call his mobile and he is always there. Also for those going to london, taking train from Ashford frankly super easy, faster and saves a bit of money on the quote.

July 3, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look