Pets4Homes Reviews 

12,280
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 980 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website platform is very easy to navigate, making it simple to search for pets and connect directly with trusted breeders. Consumers also appreciate the secure payment process, which holds funds safely until they collect their new family members and confirm everything is correct. Many buyers note that receiving helpful advice and short-term insurance details gives them extra peace of mind throughout the entire adoption process. However, some people mentioned difficulties regarding account restrictions, ad management, and the frustration of dealing with unhelpful automated checks.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many customers praising the platform as easy to... See more

Product

Clients share positive opinions on product quality and the overall experience of finding a new pet. Reviewers... See more

User experience

Users describe positive interactions with user_experience, highlighting that the platform is easy to... See more

Payment

People report ambiguous experiences with payment, reflecting a mix of satisfaction and concern regarding... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the safe and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This looks like a great idea, putting sellers and customers together, unfortunately after a while the computer decides that the customer must prove their identity and produce a Driving License or Pass... See more

Company replied

Rated 4 out of 5 stars

Easey to navagate around and find what l want, would recommend to friends and family,

Company replied

Rated 4 out of 5 stars

I was in the market for a pomski pup and 1 user I found I felt was a scammer. There wasn’t much information about the breeder and think there could be more to vet any breeders. I did find my pup on pe... See more

Company replied

Rated 4 out of 5 stars

It's pretty good, but should have dates of add posted visible on home page, that way when doing a daily search you could see when you finished latest.

Company replied


Company details

  1. Online Marketplace

Written by the company

UKs #1 Pet classifieds site with over 7 million monthly users. Advertise, Sell or Rehome pets for sale including dogs, puppies, cats and kittens.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(12,280)

987 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Used twice now and fabulous app

Used twice now and fabulous app, the payment transfer makes everything run smooth and securely

July 8, 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Kirsty, thank you so much — coming back to us twice really means a lot! We're really pleased the payment system has made things smooth and secure for you both times. We hope to be here for you again whenever you need us!

Rated 5 out of 5 stars

Easy payment method and safe

Easy payment method, and more important feeling safe that I am not being scammed. I knoe Pets4Homes are behind me.

July 8, 2026
Unprompted review
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Reply from Pets4Homes

Hi Edward, thank you so much for your kind words! We're really pleased the payment process felt safe and straightforward — knowing you felt protected throughout is exactly what we aim for. We hope to keep making things easy for you whenever you need us!

Rated 5 out of 5 stars

Highly recommend!

The process was really simple and secure. The payment via Pets4Homes was easy to make, and thanks to Pets4Home I found a verified professional breeder Ashley who loves her dogs and takes good care of the newborn puppies. I’m now beyond happy with my new toy poodle Billy! He’s been a great addition to our family!

July 5, 2026
Unprompted review
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Reply from Pets4Homes

Hi Dominika, thank you so much for your lovely review! We're really pleased Ashley and the whole experience gave you such confidence, and we're absolutely delighted to hear Billy has settled in so well. We hope you and your new toy poodle have many wonderful years together!

Rated 5 out of 5 stars

Everything was totally smooth from…

Everything was totally smooth from start to end and we have our beautiful little baby Conure Parrot.
Chris the breeder who we picked our Conure parrot. Sonny. Up from Was absolutely amazing. Chris. sent us pictures all the way through why we were waiting for sonny to be weaned. Very helpful on matters of food toys in their cage fruit veg et cetera. We are very happy with the whole experience many thanks.

July 4, 2026
Unprompted review
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Reply from Pets4Homes

Hi George, thank you so much for sharing this! It's brilliant to hear Chris made the whole experience so special — keeping you updated with pictures and offering all that helpful advice really is above and beyond. We hope you and Sonny are having a wonderful time together!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

We had an excellent experience at Pets4Home in Maidenhead. The customer service was outstanding from the moment we arrived. The sales assistant was incredibly helpful, patient, and knowledgeable, taking the time to answer all of our questions and guide us through everything we needed for our new puppy.

They gave us excellent advice on what to buy, explained the best options for our puppy, and made sure we left with everything we needed. Their friendly and professional approach made the whole experience enjoyable and stress-free.

I would highly recommend Pets4Home Maidenhead to anyone looking for quality pet products and exceptional customer service. Thank you to the team for making our visit such a positive experience!

July 7, 2026
Unprompted review
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Reply from Pets4Homes

Hi Silvio, thank you so much for your wonderful review! We're really pleased to hear the team made your visit so enjoyable and stress-free. It's brilliant to know you felt so well looked after, and we hope your new puppy is settling in perfectly!

Rated 5 out of 5 stars

The breeder responded quickly to my…

The breeder responded quickly to my message and we arranged for me to go and see the kittens and my new kitten is just perfect ❤️

July 4, 2026
Unprompted review
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Reply from Pets4Homes

Hi Lisa, thank you for the lovely review! We're so glad everything came together quickly and that your new kitten is just perfect. We hope you're both having a wonderful time together!

Rated 5 out of 5 stars

Pets for home was a great way to look…

Pets for home was a great way to look for a new pet and to be able to contact breeders who are responsible pet owners.To know we were protected from choosing a pup to actual collection was great for peace of mind too.
We were able to meet the breeders and see the pup before buying and everything was arranged through the website so it was good to get all the information we needed.Also getting pet insurance cover was easy to all in all a great experience.

July 7, 2026
Unprompted review
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Reply from Pets4Homes

Hi Linda, thank you so much for your kind words! We're really pleased the whole process — from choosing to collecting — gave you that peace of mind, and that getting pet insurance was easy too. It sounds like a brilliant experience all round. We hope you're absolutely loving your new pup!

Rated 5 out of 5 stars

love looking at the dogs on pets for…

love looking at the dogs on pets for homes great write up on the dogs too cant wait to find one near home at the right price for us to give a home too

July 6, 2026
Unprompted review
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Reply from Pets4Homes

Hi there, thank you so much for the kind words! We're really glad you're enjoying browsing — we hope the perfect dog at the right price pops up very soon. We'll keep our fingers crossed for you!

Rated 5 out of 5 stars

amazing and the app is easy to use and…

amazing and the app is easy to use and suitable for everyone !

July 6, 2026
Unprompted review
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Reply from Pets4Homes

Hi Lilia, thank you so much! We're really pleased the app felt easy and accessible — that's exactly what we aim for. We hope to be here for you whenever you need us!

Rated 5 out of 5 stars

Handy site to arrange viewings and ask…

Handy site to arrange viewings and ask questions and making final decisions and payment.

July 6, 2026
Unprompted review
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Reply from Pets4Homes

Hi Steven, thank you for the review! We're really glad the site made it easy to arrange viewings, ask questions and handle the payment. We hope you're over the moon with your new pet!

Rated 5 out of 5 stars

Pets 4 homes gave me confidence to buy…

Pets 4 homes gave me confidence to buy a healthy pup the breeder was amazing and the puppy pack was so helpful and informative. I was able to see both mum and dad and breeder text to check in pup was healthy

July 3, 2026
Unprompted review
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Reply from Pets4Homes

Hi there, thank you so much for your kind words! We're really pleased the whole experience gave you confidence, and that the breeder went above and beyond with the puppy pack and follow-up messages. We hope you and your new pup are having a wonderful time together!

Rated 5 out of 5 stars

Very lovely and helpful seller

Very lovely and helpful seller, bearded dragon is healthy and lively. Excellent communication throughout. Would recommend.

July 5, 2026
Unprompted review
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Reply from Pets4Homes

Hi Corrine, thank you so much for your review! We're really pleased the seller was so helpful and that your bearded dragon arrived healthy and lively. We truly appreciate your recommendation and hope to be here for you whenever you need us!

Rated 5 out of 5 stars

Safest way to find your best mate

Safest way to sell or to find your new friend

July 5, 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi there, thank you so much for your kind words! We're really pleased Pets4Homes felt like the safest place to find your new friend — keeping everyone protected is at the heart of everything we do. We hope to keep making things easy for you whenever you need us!

Rated 5 out of 5 stars

The whole experience was great from the…

The whole experience was great from the start of looking for my new bundle of joys.

July 5, 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Victoria, thank you so much for your kind words! It's brilliant to hear the whole experience was great from start to finish. We're really pleased you found your new bundle of joy through us and we hope to keep making things just as easy for you whenever you need us!

Rated 5 out of 5 stars

I found what I was looking for straight…

I found what I was looking for straight away

July 1, 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Ellen, thank you so much for your lovely review! It's brilliant to hear you found exactly what you were looking for straight away, that's what we're here for! We hope to keep making things quick and easy for you whenever you need us!

Rated 5 out of 5 stars

I picked up my dog today

I picked up my dog today. He is absolutely gorgeous already settled the couple I got him from great responsive got videos and photos. No problems at all. Definitely recommend.

July 5, 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Lisa, thank you so much for sharing this, what a wonderful day! It's brilliant to hear your new boy is already settling in so beautifully, and that the whole experience was smooth and reassuring. We truly appreciate your recommendation and hope you and your gorgeous pup have the best time together!

Rated 5 out of 5 stars

Perfect experience from start to finish…

Perfect experience from start to finish made the process of getting our new puppy special. Sending pictures along the way and allowing us to come and visit multiple times. Couldn’t fault the process at all! Thank you!

July 5, 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Daniel, thank you so much for your kind words! It's brilliant to hear the whole process felt so special, the photos along the way and multiple visits sound absolutely lovely. We're really pleased we could help make bringing your new puppy home such a memorable experience. Enjoy every moment!

Rated 5 out of 5 stars

Was looking for a kitten to add to our…

Was looking for a kitten to add to our family. Pets 4 homes made it really easy to find one close and with in my price range. Was easy to message the seller, put a deposit down and to pay the full amount after I picked up my new fur baby

July 4, 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Becky, thank you so much for your lovely review! It's brilliant to hear we made finding your new fur baby so easy, from searching to messaging the seller and completing the payment. We're so glad everything felt smooth and straightforward and hope you're absolutely loving your new kitten!

Rated 4 out of 5 stars

I asked them to search lops & I get an…

I asked them to search lops & I get an email every week. I bought 2 a couple of weeks ago , from your ads

July 4, 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi David, thank you so much for your kind words! We're really pleased the search alerts did the job and helped you find your two lops — that's brilliant to hear! We hope you're absolutely loving them and that we can be here for you again whenever you need us!

Rated 5 out of 5 stars

Pets4homes what a site

Very very good web site, we got our lab from pets4homes she is out of this world so loving and so so good we would not be with out her.
Thank you Pets4 homes.

July 4, 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Chris, thank you so much for your kind words, they really made us smile! It's brilliant to hear your lab has brought such joy to your family. We're so glad Pets4Homes could play a part in that. Thank you for the recommendation and enjoy every moment with her!

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