Pets4Homes Reviews 

12,286
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 980 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website platform is very easy to navigate, making it simple to search for pets and connect directly with trusted breeders. Consumers also appreciate the secure payment process, which holds funds safely until they collect their new family members and confirm everything is correct. Many buyers note that receiving helpful advice and short-term insurance details gives them extra peace of mind throughout the entire adoption process. However, some people mentioned difficulties regarding account restrictions, ad management, and the frustration of dealing with unhelpful automated checks.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many customers praising the platform as easy to... See more

Product

Clients share positive opinions on product quality and the overall experience of finding a new pet. Reviewers... See more

User experience

Users describe positive interactions with user_experience, highlighting that the platform is easy to... See more

Payment

People report ambiguous experiences with payment, reflecting a mix of satisfaction and concern regarding... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the safe and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This looks like a great idea, putting sellers and customers together, unfortunately after a while the computer decides that the customer must prove their identity and produce a Driving License or Pass... See more

Company replied

Rated 4 out of 5 stars

Easey to navagate around and find what l want, would recommend to friends and family,

Company replied

Rated 4 out of 5 stars

I was in the market for a pomski pup and 1 user I found I felt was a scammer. There wasn’t much information about the breeder and think there could be more to vet any breeders. I did find my pup on pe... See more

Company replied

Rated 4 out of 5 stars

It's pretty good, but should have dates of add posted visible on home page, that way when doing a daily search you could see when you finished latest.

Company replied


Company details

  1. Online Marketplace

Written by the company

UKs #1 Pet classifieds site with over 7 million monthly users. Advertise, Sell or Rehome pets for sale including dogs, puppies, cats and kittens.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(12,286)

998 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole experience felt so secure…

The whole experience felt so secure with peace of mind knowing the breeder was verified!

August 5, 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Freya! Thank you for the feedback! Knowing that our breeder verification gives you peace of mind means everything to us.

Rated 5 out of 5 stars

Happy as always

Happy as always. Doing well for everyone ☺️

June 10, 2026
Unprompted review
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Reply from Pets4Homes

Hi Moji! Thank you for the lovely note! We're so happy to hear that you are always pleased with our service.

Rated 5 out of 5 stars

Everything was done in a professional…

Everything was done in a professional way and the thing went smoothly

August 3, 2026
Unprompted review
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Reply from Pets4Homes

Hi John! Thank you for taking the time to leave a review. We're glad to hear everything went smoothly and professionally!

Rated 5 out of 5 stars

Very trusted site to sell your puppies…

Very trusted site to sell your puppies or buy a puppy with confidence. You can pay through pets for homes with a secure payments system. For me as a breeder it’s a great place. Add multiple pictures and videos. Get to build feed back on puppies sold. Which builds confidence in others buying from you.
They also monitor there site for scammers which others don’t do. Pet4homes is my go to for any pets

August 4, 2026
Unprompted review
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Reply from Pets4Homes

Hi Debbie! Thank you for the fantastic review! As a breeder, your trust means so much to us, and we're glad our secure payments and anti-scam monitoring support your work.

Rated 5 out of 5 stars

Perfect adverts

I love this site for advertising my beautiful bunnies. The quality of the pictures what I upload perfect.

August 1, 2026
Unprompted review
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Reply from Pets4Homes

Hi Chris! Thank you for the feedback! We're delighted that our platform works so well for advertising your beautiful bunnies and showcasing your photo uploads.

Rated 5 out of 5 stars

Excellent service

Excellent service. Acquired a gorgeous puppy through this site. Highly recommended

August 4, 2026
Unprompted review
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Reply from Pets4Homes

Hi Ian! Thank you for the recommendation! We're so happy you had an excellent service and found a gorgeous puppy through Pets4Homes.

Rated 5 out of 5 stars

Efficient in providing solutions

Efficient in providing solutions

July 27, 2026
Unprompted review
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Reply from Pets4Homes

Hi Robby! Thank you for leaving us a review! We're glad to hear our team was efficient in providing solutions for you.

Rated 5 out of 5 stars

Buyer protection

We loved the protection offered by Pet Payments which gave us piece of mind! Each step of the process was very clear and easy to follow. Would recommend to find your new family pet!

August 1, 2026
Unprompted review
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Reply from Pets4Homes

Hi Rebecca! Thank you so much for the recommendation! We're thrilled that our Pet Payments protection gave you total peace of mind when getting your new pet.

Rated 5 out of 5 stars

Delivery of monthly repeat order of dog…

Delivery of monthly repeat order of dog food/treats always on time. Can change order very easily if needs change. Excellent service.

July 17, 2026
Unprompted review
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Reply from Pets4Homes

Hi Marie! Thank you for the great feedback! We're delighted to hear that your repeat dog food orders are arriving on time and are easy to manage.

Rated 1 out of 5 stars

Appalling reserved a puppy and used…

Appalling reserved a puppy and used their payment protection the said puppy I put the deposit on was correct description but wrong puppy in the pictures the puppy also had something wrong with its eye i provided proof of both , the back street breeder provided no evidence what’s so ever , they refused to return my deposit despite the fact that the backstreet breeder broke the contract with me by trying to palm me off with a different puppy , if you value you hard earned money and your sanity coping with different responders to your correspondence please go to a reputable breeder

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

The whole process made buying our puppy…

The whole process made buying our puppy so easy. I would recommend to anyone looking for a new dog.

August 1, 2026
Unprompted review
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Reply from Pets4Homes

Hi John! Thank you for the high recommendation! We're so glad the process was easy for you when buying your new puppy.

Rated 5 out of 5 stars

Purchasing a puppy

The communication on the website between the seller and myself was instant, they were also backed up by emails. Giving a secure record of these. The Payment system was very swift.

August 1, 2026
Unprompted review
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Reply from Pets4Homes

Thank you for taking the time to leave a review! We're pleased to hear that our instant messaging system and swift payments made your purchase seamless.

Rated 5 out of 5 stars

Can't recommend it more!

I've used this site for many many years as I keep guinea pigs, but I've also gotten 2 kittens over the past 2 years too. One of them was this weekend.
The site is easy to navigate and filter, the messaging is never delayed and this new system of paying deposits/full amounts is really helpful. I'm not a cash in hand guy so it's great just paying with a card and not having to fuss with bank transfers, which always needs approval and takes forever.
I've only ever had one issue with a seller but that was resolved instantly. Otherwise, it's always been a very smooth process. Seller prices cam be extortionate but that's not the site's fault. The only annoying thing was the constant asking about insurance and having to click it away a lot. I'd like to have my own and that the site accepts that as a setting.

August 1, 2026
Unprompted review
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Reply from Pets4Homes

Hi Nate! Thank you for being a long-time customer and for sharing your detailed feedback! We're glad our card payment system and support team have made finding your pets so easy over the years.

Rated 5 out of 5 stars

The whole process was safe and…

The whole process was safe and informative lots of advice and the 5 week insurance was very helpful

July 31, 2026
Unprompted review
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Reply from Pets4Homes

Hi Gayle! Thank you for the feedback! We're so glad you found the process safe and informative, and that the 5-week insurance was helpful to you.

Rated 5 out of 5 stars

What can you say pets4homes are truly…

What can you say pets4homes are truly the best place to find your fur baby easy to navigate to the right breed your looking for it’s nation wide service too we just found our Dorset old Tyme bulldogs Nancy and cookie the planning this company does is second to none ! Easy transaction they do check the breeder out too you get all the documentation when your baby is ready they encourage you to go and see your pet in there own environment too the owner keeps you informed about there progress pictures videos etc all arranged through pets4homes I really hope people find there perfect pet through this company excellent

August 1, 2026
Unprompted review
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Reply from Pets4Homes

Hi Mr Daly! Thank you so much for the review! We are thrilled that our breeder checks, photo updates, and nation-wide service helped you find Nancy and Cookie!

Rated 5 out of 5 stars

If you've got the time and the money to…

If you've got the time and the money to have and enjoy a pet then this company is the best to choose.

August 2, 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Terry! Thank you for taking the time to share your review! We appreciate your kind words and support.

Rated 5 out of 5 stars

In-depth Information

Having retired recently, I was now looking for a new dog companion to get me out and about. Having recently had a terrible experience with a supposed registered breeder I decided to do some in-depth research.
I came across Pets4Homes who matched my needs exactly. I receive regular emails from them regarding local and verified dog breeders who I can contact when I am ready to do so.
Pets4Homes gives me numerous options and choices from their very own selection and most importantly, they are trusted and reliable.
I highly recommend anyone that is interested in looking for a new pet to do so via Pets4Homes as their website is full of great resources and information

August 2, 2026
Unprompted review
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Reply from Pets4Homes

Hi Jim! Thank you for sharing your experience, Jim. We are honored that our verified breeder resources and local email updates could help you confidently search for your next companion.

Rated 5 out of 5 stars

Recognising my requirements and details and succeeding!

Recognising my requirements and details of myself and the dog I was looking to re-home.
Eventually and actually finding a suitable family to re-home him. In fact they are collecting him today! All the way from Norfolk to Surrey!

August 2, 2026
Unprompted review
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Reply from Pets4Homes

Hi Chris! Thank you for the update! We are delighted that our platform helped you find the perfect family to rehome your dog with today.

Rated 5 out of 5 stars

Great app for first pet

Great app to find our first puppy. Great set of filters to narrow down what you are looking for.

July 30, 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Ciaran! Thank you for the review! We're glad our search filters made finding your very first puppy quick and simple.

Rated 5 out of 5 stars

Very easy transaction and guarantee to…

Very easy transaction and guarantee to get your new pet reserved and a very easy final payment section and another confirmation of collection of pet xx

July 30, 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Josie! Thank you for the feedback! We're delighted that reserving, making final payments, and confirming collection was so easy for you.

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