Petsperfect.co.uk Reviews 

377
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Your member of staff went above and beyond to try and find more stock of Lovable Lavender Dog Shampoo. She is a credit to your company....Great, love my products

Rated 5 out of 5 stars

My beloved labrador Rowe has recently been diagnosed with prostate cancer. There is nothing we can do, just pain management. I've been giving him Hemp oil for 5 days now and there has been so much im... See more

Rated 5 out of 5 stars

We have just bought two of these lovely jackets and Jamie looks very sweet in his "Purple and Red One" a bit better than his last one which was a lovely shade of "Pink". He does not really care what... See more

Rated 5 out of 5 stars

I ordered two Chuckit ball throwers from Pets Perfect. Chuckits are more expensive than bog-standard ones but much better built and throw the ball further. Pets Perfect delivered them quickly and in g... See more

5.0

Excellent

TrustScore 5 out of 5

377 reviews

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5.0

All reviews

(377)

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Rated 2 out of 5 stars

Very unreliable service

Extremely disappointed in this company. My order showed up well after the due delivery date and I had to purchase goods from Pets at home instead as Petsperfect failed to deliver on both days they had promised. Ended up spending double the money, wasting half of my Saturday at home waiting if the item was showing up or not and asking for a ride from my neighbor so i could buy the goods from a different provider instead so I can collect my kitten.Their products look great and prices too but i would much rather deal with someone who can deliver on time and not waste my money and precious time!

April 27, 2015
Unprompted review
Petsperfect.co.uk logo

Reply from Petsperfect.co.uk

We resent this order twice after the first delivery went missing, we were in constant communication with this customer to make sure her items arrived.
Customers have 14 days to returns items and are not obliged keep items. Return instructions are on the rear of all invoices.
We do urge people if they require items urgently to select the express delivery option and not the standard.

Rated 5 out of 5 stars

fantastic company

Would totally recommend petsperfect. Order was delivered in 2 days. Will definitely order from this company again. Will recommend to friends. Fantastic!!

April 25, 2015
Unprompted review
Rated 3 out of 5 stars

Out of stock items.

Site needs to be able to let you know if items are out of stock. I went through the process of ordering and paying for the item only to get an email saying the item was out of stock and would be unavailable for at least a month. That is incredibly annoying. Then I had to hope I hadn't been scammed whilst waiting another few days for confirmation of my refund. Communication during that period was swift, polite, helpful and above reproach but could have been easily avoided completely by updating that basic feature of the site.

April 25, 2015
Unprompted review
Rated 3 out of 5 stars

Full order not received yet

I am still awaiting half of my order, which was the most expensive part and most important. Still awaiting a response regarding this.

April 21, 2015
Unprompted review
Petsperfect.co.uk logo

Reply from Petsperfect.co.uk

Thank you for taking the time to fill in the feedback. I'm sorry to hear that at the time of filling out the feedback you had not had your item. I have tracked it for you and it does state it has been delivered but if this is not the case please do get in contact and i'll be more than happy to look into this further for you

Rated 4 out of 5 stars

harness HURTTA

Delivered within a week.
Hurtta harness issimple to use and good design although a bit pricy.
I wish it would be padded under the armpits.
The girth size of my dog is 60cm - so the size I chose is allright, but there is no extra room in case my dog would get any bigger.
I am pleased with the item overall.

April 20, 2015
Unprompted review
Rated 3 out of 5 stars

Some of my order is still missing

I have received the first Part of my order which is the carry case. I've yet too receive my car devider could these please bee seen too as I will need it for next Saturday thank you

April 16, 2015
Unprompted review
Petsperfect.co.uk logo

Reply from Petsperfect.co.uk

Many thanks for taking the time to fill in the feedback. I have tracked your oder and it does states that the full order has been delivered.If this is not the case please do get in contact with us and we be more than happy to look further into this for you

Rated 3 out of 5 stars

it hasn't arrived yet!

Not petsperfect doing but I ordered 2 cat Loo's on March 31st, they despatched via Hermes on April 2nd and its now the 10th and they're not here!!! Not happy as I have a new rescue cat arriving tomorrow - just hope the loo does too as have had to purchase another tray just in case. Maybe they need to use another method - the website said it would be Royal Mail. Pippa from petsperfect was very helpful and phoned hermes but they are still not here. Not very impressed.

April 11, 2015
Unprompted review
Rated 5 out of 5 stars

Inflatable head collar

Ordered the above and one week later no sign of the collar.Contacted Petsperfect and they were on the case straight away, replied within the hour and offered to send out a replacement and a confirmation e-mail to inform me it was done. Unfortunately this was across Easter week end and consequently took another week for delivery, but no fault of Petsperfect. Non the less the product is good quality and their service was good, kept me informed and did what they said they would. I would use them again.

April 10, 2015
Unprompted review
Rated 3 out of 5 stars

Not as expected

Item was very thin, a lot larger than expected and very fiddly to try and put on. The velcro was everywhere and stuck to itself. Having carefully followed the fitting instructions, I expected it to fit firmly to calm the dog but it only fitted round in places and was too big elsewhere.

April 8, 2015
Unprompted review
Petsperfect.co.uk logo

Reply from Petsperfect.co.uk

Sorry to hear you are not happy with your item. Please do follow the return instructions and we be with more than happy to accept your return.

Rated 5 out of 5 stars

Excellent!!

Great website, competitive pricing, fast delivery and accepts PayPal - 1st class service.

March 30, 2015
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Purchased sale item (beautiful dog coat) and medication for my dog. Prompt service, medication only supplied after further questions as to dogs age, weight, general health etc., as it should be. Very satisfied with my purchases.

March 25, 2015
Unprompted review
Rated 1 out of 5 stars
Petsperfect.co.uk logo

Reply from Petsperfect.co.uk

Thank you for taking the time to review us. Your item left us within the item advertised and was recorded as being delivered on the 18th which is 3 days after you purchased.
If you would like to talk to us further regarding this order please call us on 01423 313324 - Many Thanks The Pets Perfect Team

Rated 5 out of 5 stars

Danish designs

Great product. I bought this bed for my new pug and it was a perfect size and very padded so comforting for her. Fast delivery and great prices.

March 24, 2015
Unprompted review

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