Pet Treater Reviews 

387
TrustScore 2 out of 5

2.1

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Rated 2 out of 5 stars

My first box came quickly and we were happy with the products. Next month same treats, but broken. Package came at the very end of the month. October box didn't come til end of November, so Hallowe... See more

Rated 1 out of 5 stars

Well, Day 20 and parcel arrived by USPS Parcel Select. This has to be the equivalent of Media Snail Mail. No clue on the cost of this gift but contents may cost $10. Word of caution, do not give a kit... See more

Company replied

Rated 1 out of 5 stars

I am a new customer to petreater. My welcome box came in time and was satisfactory. I am still waiting to get my first month subscription box. 31 days and counting. After contacting the support tea... See more

Company replied

Rated 5 out of 5 stars

My CaliBell has received 3 packages so far and we will def be continuing her subscription! Our mailbox is at the gate so the mailman doesn't have to enter the yard to drop the mail but when CaliBell's... See more

Company replied

Company details

  1. Pet Store

Information provided by various external sources

Pet Treater helps you treat your cat or dog every month with playful, interactive toys, Made in the USA or Canada treats. Every ounce of time with your pet is precious, and we help you make each moment well worth it.


Contact info

2.1

Poor

TrustScore 2 out of 5

387 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.1

All reviews

(387)

1 review in the last 12 months

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Rated 5 out of 5 stars

A lot for the price!

Charlie got his first box last month, and he loved it!
We tried several boxes, all great, but they were so pricey, and he has a million toys now. I came across this one, and you get a lot for the price! I feel one new toy is good enough to engage him (you can double the box though!). And you get healthy treats! All for 15 dollars! I love it.

April 5, 2021
Unprompted review
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Reply from Pet Treater

Nicole,

We love to hear that you see the value in our subscriptions for the awesome price. We really do take time to source and curate our monthly boxes and packs to have amazing stuff for a low price.

Thank you for taking the time to leave us a review.

The Pet Treater Team

Rated 1 out of 5 stars

They will "send" you a package with out…

They will "send" you a package with out really sending it. They are spam buyers watch out!

March 19, 2021
Unprompted review
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Reply from Pet Treater

Laura,

Thank you for taking time to reach out to us. We are very confused by this review. Pet Treater is an upstanding, legitimate company that has been providing quality product and services for over 6 plus years. We are unsure how you would state we are "spam buyers".

If you made a a legitimate purchase and have issues with your order please reach put to our support desk at support@pettreater.com so we may assist you further.

The Pet Treater Team

Rated 5 out of 5 stars

Charlie loves Pet Treater and so do we!

Every month Charlie gets high quality items and they're always right on. It's almost like it's curated just for her! We love that all the items come from the US or Canada from trusted sources, and we love the variety and silly themes each month. Charlie loves Pet Treater - and so do Mom and Dad!

March 3, 2021
Unprompted review
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Reply from Pet Treater

We are so happy Charlie and Mom and Dad are happy with the monthly goodies that come your way! We try very hard to source from reputable and safe sources.

Thank you for taking the time to leave us a review.

Have a pawesome day!

The Pet Treater Team

Rated 5 out of 5 stars

It’s Xmas every month for your furry baby :)

My family absolutely adores PetTreater. The value that you get for the small subscription fee is aHmazing. Prrrrrr :) box you’ll get multiple toys, multiple treats, fun bandana and always something freshly introduced to the market which is awesome. We have cats and dogs, and every time their pet treater boxes come, they get so excited, it’s really awesome to see. With so much that you get in this box of goodies, I really wonder how the company makes any money at all, but that’s not my problem :), keep’em coming :D. For all pet parents out there, please please do not think twice, you want to be part of PetTreater family trust me :).

March 2, 2021
Unprompted review
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Reply from Pet Treater

Mira,

Thank you for such an amazing review. We have some amazing buyers in our company and we all love pets and have them, so we work from what we know to bring the best to you! We are excited that every month is a present in itself for your furmily.

Have a great day and thank you again for your kind review.

The Pet Treater Team

Rated 4 out of 5 stars

I love these boxes

I love these boxes! I enjoy the custom themes each month, and it's always a pleasure to see the pick of the litter. My cats love the treats and the toys keep them busy. The best part is watching my cats play with the box the first day before they realize they could be playing with their new toys.

March 2, 2021
Unprompted review
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Reply from Pet Treater

Simberly,

Thank you for such a great review. We are so happy to hear your cats love the treats and the toys! We really try to add fun and creative themes monthly.

Have a pawesome day!

The Pet Treater Team

Rated 5 out of 5 stars

The treats we got were wonderful!

The treats we got were wonderful! Our Fitz loves everything in his Treats Only box, and we signed up for a monthly subscription right away! Can't wait to see what's in the next one! <3

March 2, 2021
Unprompted review
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Reply from Pet Treater

Eva,

Thank for the great review! We are so glad that your first purchase brought you to join our great monthly subscription program.

Have a pawesome day and thank you for taking the time to review our company!

The Pet Treater Team

Rated 5 out of 5 stars

Pet treater is a great small business…

Pet treater is a great small business the boxes are so personal and full of different stuff!

March 2, 2021
Unprompted review
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Reply from Pet Treater

Madison,

Thank you for your kind words, alot of love goes into curating the monthly boxes/packs and we are happy it makes you happy.

Have a pawesome day!

The Pet Treater Team

Rated 5 out of 5 stars

I love Pettreater

I love Pettreater! My cat is always so excited for the treats and toys and I'm always taking pics of him in his bandanas.
They always ship around the same time,and you should most definitely order a subscription.

February 24, 2021
Unprompted review
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Reply from Pet Treater

Irie,

We too love the fun monthly themed bandanas and we love seeing all the fur babies in them! We are glad your cat loves the treats and toys too!

Thanks for your pawesome review,

The Pet Treater Team

Rated 5 out of 5 stars

We have been using Pet Treater for…

We have been using Pet Treater for about 6 months. My dog loves when her package arrives and I love the affordability!! Thanks Pet Treater!!

February 24, 2021
Unprompted review
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Reply from Pet Treater

Katy,

Thanks for your review! Sounds a win win in your furmily: happy dog and happy mom!

Have a pawesome day and thanks for taking the time to leave us this great review!

The Pet Treater Team

Rated 5 out of 5 stars

We love pet treater!

We love pet treater! It comes with just the right amount of goodies, I love that we can still get a little surprise every month without collecting a mountain of toys. Always arrived when expected for us, sometimes even earlier than the expected arrival date.

February 23, 2021
Unprompted review
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Reply from Pet Treater

Rachel

What a great review and we are glad that the timing meets your needs every month. Surprises are great to be sure!

Thanks for your pawesome review!

The Pet Treater Team

Rated 5 out of 5 stars

Hello I'm A YouTuber JAMIE'S DIZNEY…

Hello I'm A YouTuber JAMIE'S DIZNEY KINGDOM and I Use to do the deluxe dog Box Last Year But my Babe Didn't care so much about the treats but Love the Toy's so I sign back up this Month February 2021 and Now my Babe Get the Toy's only and They Love the Toy's and we Will be staying with this company And I Give this company 5 Stars you just got to find out what your dog or cat gets into With company then go for it Thanks Pet Treater for All you do I Do The Unbagings of the Toy's on my YouTube Channel

February 23, 2021
Unprompted review
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Reply from Pet Treater

Jamie,

We are so pleased you came back and gave us another try! We are also happy that the variety of options we have allowed for this.

Thank you so much for taking the time to leave us a review and for trying us out again, we know you have other options and the 5 star is so awesome. We appreciate your time!

The Pet Treater Team

Rated 5 out of 5 stars

We love Pet Treater!

My cat Oreo loves his goodies!! He recognizes the box as soon as I bring it in and meows at me until I get it open lol! The snacks and toys are nice quality and versatile every month. I could also tell they do their best to accommodate to your fur babies needs and are super good at responding! Shipping is smooth and you totally get your moneys worth. I wish we would’ve found them earlier!

February 19, 2021
Unprompted review
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Reply from Pet Treater

Cynthia,

Thank you for your pawesome review! We are so glad Oreo loves his goodies! We are also pleased you find the treats and toys of high quality.

Again, thank you for taking your time to give us a review we appreciate your time!

The Pet Treater Team

Rated 1 out of 5 stars

On Your Own with Lost Shipments

I subscribed to Pet Treater for at least 6 months. My puppy loved the items. With Covid, shipping could take a bit, but that was expected and understandable. In October, one of my boxes never made it to me. USPS lost the box and marked the delivery to a pickup box (which I don’t have). After dealing with USPS multiple times at the local office, they told me there was nothing they could do about locating the item and to reach out to the vendor.

I emailed Pet Treater Customer Service with full details and even a screenshot USPS tracking. Short story: the agent straight up said that if packages get lost it’s not the company’s fault and they won’t replace/refund an item lost by their carrier choice. I made a claim with my bank but it ended up reversed.

I wouldn’t subscribe since USPS won’t take responsibility for lost packages and the company won’t work with you to find a solution to keep your business. You just end up having to request to unsubscribe and losing $25.

February 14, 2021
Unprompted review
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Reply from Pet Treater

Rachel,

Thank you for taking the time to leave us a review. We are sorry for the issues you appeared to have with a shipment and the post office. We strive hard to assist with shipping issues however it is hard to cover all issues that arise with the USPS and other shipping carriers as it is out of our control once it leaves our warehouse.

If you can please provide us more info on your account we can look further into this issue and see if we did all we could to assist you properly.

You can reach us at support@pettreater.com and provide your email and/or order number that had issues.

Thank you again for your time,

The Pet Treater Team

Rated 5 out of 5 stars

I love pet treater

I love pet treater, the quality is amazing and the price is even better! I was looking for a good pet box to give my dog that wasn’t a whole bunch of bad treats, and pet treater met my demand! All the treats are made in responsible places, such as the U.S. and are made high quality! I know my dog loves and is satisfied with everything she gets!

February 9, 2021
Unprompted review
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Reply from Pet Treater

Ashley,

Thank you for your informative review! We do try to source from local companies and within the US whenever we can for our treats. If ever outside the US it is always a treat we trust with ingredients we know. We are glad that appeals to you and that you find value in your subscription with us.

Have a great day!

The Pet Treater Team

Rated 5 out of 5 stars

Pet treater is the best pet subscription

Pet treater is the best pet subscription box service ever! They have quality items and awesome treats that my puppy loves! I love to see the different and unique toys that come in each box every month. You are definitely getting your moneys worth with this subscription box!

February 8, 2021
Unprompted review
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Reply from Pet Treater

Izabella,

Thank you so much for your kind words. We truly strive to make every encounter with our subscriptions and customer service team a great experience. We also strive to give you quality toys and treats for the purchase price you pay!

Have a great day!

The Pet Treater Team

Rated 5 out of 5 stars

Pet Treater Is My Pup’s Favorite!

We received our first pet treater box last week. I did a lot of research and chose this company because it was the only one that would allow me to choose toys only since my dog has a sensitive tummy and eating lots of different foods makes her sick. Toys only have a limited shelf life before they are destroyed. This is why I subscribed!

We received three toys and one bandana. She loves the plush toys and so far they’ve held up. The square rubber toy at first seemed a little strange but it’s actually brilliant because when we play fetch, it doesn’t roll under the furniture and frustrate her like a regular ball would. She has been wearing her bandana all week and it’s a very nice material and is holding up very well. I would definitely recommend Pet Treater!

February 8, 2021
Unprompted review
Pet Treater logo

Reply from Pet Treater

Mary,

We are glad that our options available helped you be able to subscribe to us. We really try to think how pet parents think, cause we are pet parents ourselves after all. We are very happy to hear that the box was a success and that enjoyment is being had from the toys received.

Thank you for taking the time to review for us,

The Pet Treater Team

Rated 5 out of 5 stars

10/10

Our pups love pet treater! They recognize the package each month!

February 8, 2021
Unprompted review
Pet Treater logo

Reply from Pet Treater

Brianna,

We strive to make Pet Treater be a positive recognition every month for the entire furmily! Glad you are part of our "packster" group!

Have a great day!

The Pet Treater Team

Rated 5 out of 5 stars

Really enjoying it!

We have the toys only box and it’s been great for our little guy. It keeps him busy and every month my human kids are excited for the mail truck!

February 7, 2021
Unprompted review
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Reply from Pet Treater

Erin,

Thank you for your fun review and the 5-Stars. We are glad that Pet Treater keeps your little guy busy! We are also glad your "hooman" kids love it too!

Have a great day!,

The Pet Treater Team

Rated 4 out of 5 stars

Overall opinions of Pettreater service

The first box we received, we were not really a huge fan of. It was supposed to be a welcome box, but it looked like Christmas leftovers and there was not much in it. One of the items was a packet of bone broth, and there was only 1 toy. We were thinking about canceling right then and there, but we waited for our second box and we absolutely loved it!! Great theme, two huge chew toys, and another yogurt cookie (which our dog loves). Our dog has chewed through every toy we have received, but she loves them! They are fairly durable but she's a big dog with strong teeth. Great quality treats only made in US or Canada. We will await our third box before we make any decisions. Shipping sucks, but once you know what to expect you get used to it!

February 5, 2021
Unprompted review
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Reply from Pet Treater

Jacqueline,

We are so glad that the second box met your expectations. We are also sorry the first pack was not what you expected. We do strive to give value for the money you spend and are glad the second box came through. We look to continue to provide you amazing boxes with fun-filled themes.

Thank you for taking the time to give us your feedback, it helps us get better every day!

The Pet Treater Team

Rated 5 out of 5 stars

Great quality items!

I really enjoy the boxes every month. The toys always become my dog's new favorite toy and she gobbles up the treats as fast as I will let her. The only downside is the shipping company takes 2-3 weeks to send the box, but after the wait the first month it's not a big deal.

February 2, 2021
Unprompted review
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Reply from Pet Treater

Jennifer,

We so appreciate your review. We love that your doggie loves her new toys every month! We definitely try to get the shipping in a more timely fashion and appreciate your understanding in that area. Sometimes the first shipment takes a bit depending on how the cycle falls within the ordering time,

Have a great day,

The Pet Treater Team

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