My first box came quickly and we were happy with the products. Next month same treats, but broken. Package came at the very end of the month. October box didn't come til end of November, so Hallowe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well, Day 20 and parcel arrived by USPS Parcel Select. This has to be the equivalent of Media Snail Mail. No clue on the cost of this gift but contents may cost $10. Word of caution, do not give a kit... See more
Company replied
I am a new customer to petreater. My welcome box came in time and was satisfactory. I am still waiting to get my first month subscription box. 31 days and counting. After contacting the support tea... See more
Company replied
My CaliBell has received 3 packages so far and we will def be continuing her subscription! Our mailbox is at the gate so the mailman doesn't have to enter the yard to drop the mail but when CaliBell's... See more
Company replied
Company details
Information provided by various external sources
Pet Treater helps you treat your cat or dog every month with playful, interactive toys, Made in the USA or Canada treats. Every ounce of time with your pet is precious, and we help you make each moment well worth it.
Contact info
168 Roweland Dr, 37601, Johnson City, United States
- 844-681-8909
- support@pettreater.com
- www.pettreater.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A lot for the price!
Charlie got his first box last month, and he loved it!
We tried several boxes, all great, but they were so pricey, and he has a million toys now. I came across this one, and you get a lot for the price! I feel one new toy is good enough to engage him (you can double the box though!). And you get healthy treats! All for 15 dollars! I love it.

Reply from Pet Treater
They will "send" you a package with out…
They will "send" you a package with out really sending it. They are spam buyers watch out!

Reply from Pet Treater
Charlie loves Pet Treater and so do we!
Every month Charlie gets high quality items and they're always right on. It's almost like it's curated just for her! We love that all the items come from the US or Canada from trusted sources, and we love the variety and silly themes each month. Charlie loves Pet Treater - and so do Mom and Dad!

Reply from Pet Treater
It’s Xmas every month for your furry baby :)
My family absolutely adores PetTreater. The value that you get for the small subscription fee is aHmazing. Prrrrrr :) box you’ll get multiple toys, multiple treats, fun bandana and always something freshly introduced to the market which is awesome. We have cats and dogs, and every time their pet treater boxes come, they get so excited, it’s really awesome to see. With so much that you get in this box of goodies, I really wonder how the company makes any money at all, but that’s not my problem :), keep’em coming :D. For all pet parents out there, please please do not think twice, you want to be part of PetTreater family trust me :).

Reply from Pet Treater
I love these boxes
I love these boxes! I enjoy the custom themes each month, and it's always a pleasure to see the pick of the litter. My cats love the treats and the toys keep them busy. The best part is watching my cats play with the box the first day before they realize they could be playing with their new toys.

Reply from Pet Treater
The treats we got were wonderful!
The treats we got were wonderful! Our Fitz loves everything in his Treats Only box, and we signed up for a monthly subscription right away! Can't wait to see what's in the next one! <3

Reply from Pet Treater
Pet treater is a great small business…
Pet treater is a great small business the boxes are so personal and full of different stuff!

Reply from Pet Treater
I love Pettreater
I love Pettreater! My cat is always so excited for the treats and toys and I'm always taking pics of him in his bandanas.
They always ship around the same time,and you should most definitely order a subscription.

Reply from Pet Treater
We have been using Pet Treater for…
We have been using Pet Treater for about 6 months. My dog loves when her package arrives and I love the affordability!! Thanks Pet Treater!!

Reply from Pet Treater
We love pet treater!
We love pet treater! It comes with just the right amount of goodies, I love that we can still get a little surprise every month without collecting a mountain of toys. Always arrived when expected for us, sometimes even earlier than the expected arrival date.

Reply from Pet Treater
Hello I'm A YouTuber JAMIE'S DIZNEY…
Hello I'm A YouTuber JAMIE'S DIZNEY KINGDOM and I Use to do the deluxe dog Box Last Year But my Babe Didn't care so much about the treats but Love the Toy's so I sign back up this Month February 2021 and Now my Babe Get the Toy's only and They Love the Toy's and we Will be staying with this company And I Give this company 5 Stars you just got to find out what your dog or cat gets into With company then go for it Thanks Pet Treater for All you do I Do The Unbagings of the Toy's on my YouTube Channel

Reply from Pet Treater
We love Pet Treater!
My cat Oreo loves his goodies!! He recognizes the box as soon as I bring it in and meows at me until I get it open lol! The snacks and toys are nice quality and versatile every month. I could also tell they do their best to accommodate to your fur babies needs and are super good at responding! Shipping is smooth and you totally get your moneys worth. I wish we would’ve found them earlier!

Reply from Pet Treater
On Your Own with Lost Shipments
I subscribed to Pet Treater for at least 6 months. My puppy loved the items. With Covid, shipping could take a bit, but that was expected and understandable. In October, one of my boxes never made it to me. USPS lost the box and marked the delivery to a pickup box (which I don’t have). After dealing with USPS multiple times at the local office, they told me there was nothing they could do about locating the item and to reach out to the vendor.
I emailed Pet Treater Customer Service with full details and even a screenshot USPS tracking. Short story: the agent straight up said that if packages get lost it’s not the company’s fault and they won’t replace/refund an item lost by their carrier choice. I made a claim with my bank but it ended up reversed.
I wouldn’t subscribe since USPS won’t take responsibility for lost packages and the company won’t work with you to find a solution to keep your business. You just end up having to request to unsubscribe and losing $25.

Reply from Pet Treater
I love pet treater
I love pet treater, the quality is amazing and the price is even better! I was looking for a good pet box to give my dog that wasn’t a whole bunch of bad treats, and pet treater met my demand! All the treats are made in responsible places, such as the U.S. and are made high quality! I know my dog loves and is satisfied with everything she gets!

Reply from Pet Treater
Pet treater is the best pet subscription
Pet treater is the best pet subscription box service ever! They have quality items and awesome treats that my puppy loves! I love to see the different and unique toys that come in each box every month. You are definitely getting your moneys worth with this subscription box!

Reply from Pet Treater
Pet Treater Is My Pup’s Favorite!
We received our first pet treater box last week. I did a lot of research and chose this company because it was the only one that would allow me to choose toys only since my dog has a sensitive tummy and eating lots of different foods makes her sick. Toys only have a limited shelf life before they are destroyed. This is why I subscribed!
We received three toys and one bandana. She loves the plush toys and so far they’ve held up. The square rubber toy at first seemed a little strange but it’s actually brilliant because when we play fetch, it doesn’t roll under the furniture and frustrate her like a regular ball would. She has been wearing her bandana all week and it’s a very nice material and is holding up very well. I would definitely recommend Pet Treater!

Reply from Pet Treater
10/10
Our pups love pet treater! They recognize the package each month!

Reply from Pet Treater
Really enjoying it!
We have the toys only box and it’s been great for our little guy. It keeps him busy and every month my human kids are excited for the mail truck!

Reply from Pet Treater
Overall opinions of Pettreater service
The first box we received, we were not really a huge fan of. It was supposed to be a welcome box, but it looked like Christmas leftovers and there was not much in it. One of the items was a packet of bone broth, and there was only 1 toy. We were thinking about canceling right then and there, but we waited for our second box and we absolutely loved it!! Great theme, two huge chew toys, and another yogurt cookie (which our dog loves). Our dog has chewed through every toy we have received, but she loves them! They are fairly durable but she's a big dog with strong teeth. Great quality treats only made in US or Canada. We will await our third box before we make any decisions. Shipping sucks, but once you know what to expect you get used to it!

Reply from Pet Treater
Great quality items!
I really enjoy the boxes every month. The toys always become my dog's new favorite toy and she gobbles up the treats as fast as I will let her. The only downside is the shipping company takes 2-3 weeks to send the box, but after the wait the first month it's not a big deal.

Reply from Pet Treater
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







