My first box came quickly and we were happy with the products. Next month same treats, but broken. Package came at the very end of the month. October box didn't come til end of November, so Hallowe... See more
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Well, Day 20 and parcel arrived by USPS Parcel Select. This has to be the equivalent of Media Snail Mail. No clue on the cost of this gift but contents may cost $10. Word of caution, do not give a kit... See more
Company replied
I am a new customer to petreater. My welcome box came in time and was satisfactory. I am still waiting to get my first month subscription box. 31 days and counting. After contacting the support tea... See more
Company replied
My CaliBell has received 3 packages so far and we will def be continuing her subscription! Our mailbox is at the gate so the mailman doesn't have to enter the yard to drop the mail but when CaliBell's... See more
Company replied
Company details
Information provided by various external sources
Pet Treater helps you treat your cat or dog every month with playful, interactive toys, Made in the USA or Canada treats. Every ounce of time with your pet is precious, and we help you make each moment well worth it.
Contact info
168 Roweland Dr, 37601, Johnson City, United States
- 844-681-8909
- support@pettreater.com
- www.pettreater.com
2.1
Poor
387 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Definitely Recommend!
I've only gotten 3 shipments, so I'm fairly new, but so far I'm loving Pet Treater! Every month I've felt like the value matched or exceeded the subscription fee, and when I had questions before signing up the customer service team was very prompt and kind! One of my boxes got lost, so they sent a replacement, and when the original was finally found they had me donate it to a shelter instead of sending it back. ❤️ And my dog has loved everything so far!
February 2, 2021
Unprompted review
Reply from Pet Treater
Tracie,
We are so excited to hear you have been pleased with our subscription boxes thus far. We love making furmilies happy. We are also glad to hear our customer service has been good for you too.
Thank you so much for taking the time to give us a review.
The Pet Treater Team
Cute packing nice high quality product…
Cute packing nice high quality product my dog loved the toys and treats costumer service was so nice would 10 out of 10 recommend
January 8, 2021
Unprompted review
Reply from Pet Treater
Katlynn,
Thank you for your kind review! We are glad you see high quality in our subscriptions and that your fur baby loves the toys and treats. We are also happy to hear our customer is nice as well! 10 out of 10...yeah we will take that!
Thank you again and have a pawesome day,
The Pet Treater Team
My dog absolutely loves when he gets…
My dog absolutely loves when he gets his package! He has some allergies but Pettreater is very good about giving him treats with no chicken and no grain. I am very happy with this company and will continue to support them ❤
January 5, 2021
Unprompted review
Reply from Pet Treater
Teresa,
Thank you for your pawesome review. We are pleased to hear that your dog loves his packages and that we are able to help with his allergies by sourcing properly, We love that you support us too!
Thank you again for taking the time to leave us a review.
Have a great day,
The Pet Treater Team
My puppy absolutely loves it!!!
My puppy absolutely loves getting surprises in the mail each month! We love that the treats are all made of heathy options. The last bag we got, I could barely open before she ripped the toy out of it. The toys have been lasting for a good bit as well with her being only 5 months old. We can't wait for this months 😊
December 14, 2020
Unprompted review
Reply from Pet Treater
Kristina,
Thank you for taking the time to write us a review! We love that you appreciate the healthy treat options and we love that your puppy is so excited she can barely contain herself when the packs arrive.
Have a great day and thank you again for your review,
The Pet Treater Team
Poor quality toys
I will start with Customer Service was very responsive. So, kudos to them. We ordered the trial box. It took a full month to arrive. Of the three toys included, two had tears in them. They did send me replacements. The third toy tore the first day my pup played with it. So I trashed it. Therefore, I can’t recommend. Of course, this was based on just the one box.
December 11, 2020
Unprompted review
Reply from Pet Treater
Hello Michael,
We are sorry for your first experience with us. We are happy to hear that customer service was responsive. Can we ask if you received a replacement one to give it a second try? We are also sorry for the delay in shipping, this is not the normal on our shipping, but we do know there have been some shipping delays over the last month or so. We have also added a shipping carrier to to help with any overflow issues in the future.
We hope to have you try us again. Feel free to reach out to Customer Service if you would like to try again or to receive a replacement box if you haven't already!
Thank you,
The Pet Treater Team
Nice experience
December 6, 2020
Unprompted review
Reply from Pet Treater
Thank you for the 5 star review. Glad it has been a nice experience.
Have a great day!
The Pet Treater Team
Pet Treater is so amazing
Pet Treater is so amazing! The toys, treats and other things that come in the box are so awesome! My pup loves them! I love Pet Treater!
December 4, 2020
Unprompted review
Reply from Pet Treater
Brooklyn,
Thank you so much for taking the time to leave us this great review! We are glad that you and your pup like all the goodies in the boxes! We love all our "packsters" too, thank you!
The Pet Treater Team
I get the cat box every month and my…
I get the cat box every month and my cats love it! Well worth the price and great natural products. Some of the toys have become some of their favorite toys they carry around and play with regularly.
December 3, 2020
Unprompted review
Reply from Pet Treater
Samantha,
Thank you so much for the pawesome review! We love that you see value in our subscriptions and look to continue to treat your fur baby and offer fun and yummy goodies!
Thank you again for taking the time to review!
The Pet Treater Team
Great products and customer service
This is the only subscription service I could find that deliver toys only (I prefer to buy my own treats for my puppy, Nox). I have had 2 deliveries and the toys appear to be of high quality and Nox has loved all of them. They are also size appropriate for my small puppy. I had to contact customer service for receiving duplicate toys (because I signed up for the trial first an it didn't register the toys already received when I started my subscription). My case was handled by Makayla who took charge straight away and arranged for replacement toys. Makayla's rock star service will keep me subscribing.
November 30, 2020
Unprompted review
Reply from Pet Treater
Michelle,
Thank you for this awesome review! We love to hear that we meet your needs for the toys only subscription and love that we are able to offer different options to accommodate all families.
We are also happy to hear that even though there was an issue that we were able to resolve it to your satisfaction! We too appreciate Makayla and agree she is a Rock Star with her customer service!
Thank you again for your review!
The Pet Treater Team
We Love Pet Treater!!
I've been using Pet Treater since April and love it! For the amount of items that come in the deluxe dog box it is worth the price. You get a variety of treats, toys and a bandana with each box. My dog goes crazy when her box arrives at the front door. She can't wait play with her new toys and taste her new treats. I love this subscription box and would definitely recommend it.
November 24, 2020
Unprompted review
Reply from Pet Treater
Shannon,
Thank you for the great review, we appreciate your time! We are so glad your fur baby goes crazy for all the goodies each month! Thank you for your recommendation to others as well!
Have a great day!
The Pet Treater Team
100% Recommend
I only get the treat box from PetTreater because I also get bark box that comes with the toys; But I (and my 2 pups) love it!! For 15$ a month, you CANNOT beat what comes with! I have recommended my friends with dogs as well because I am shocked how much stuff comes in one box for the price! I also like that we get coupons to other treat makers which is a nice way to branch out on brands:)
November 24, 2020
Unprompted review
Reply from Pet Treater
Cecily,
We are very appreciative of your review and we also appreciate that you have been able to find a combo that works for you and your fur baby; that is the most important thing! We are also glad the treats meet your expectations and that it fits your budget!
Have a great day and again thank you for taking the time to leave us a review.
The Pet Treater Team
Not size specific
Cancelling was a breeze.
However I have Chi's. Specifically stated that when enrolling. Both shipments contained treats, scarfs and toys suited for large breeds.
Thinking they're not equipped for small dog items?
I should’ve read the reviews. They aren’t accommodating to small breeds.
November 17, 2020
Unprompted review
Reply from Pet Treater
Hello Josephine,
Thank you for taking the time to leave a review. Normally, we have no issues with allotting for small, medium, or large sized breeds of dogs. We are saddened to hear you experienced anything different than this. We hope that you reached out to our customer service department before cancelling about this issue.
We want to assure you and others that we are equipped for all sizes and while sometimes the bandana/toys may run a tad bigger or smaller than we like because the size range of each category, it is not normally a reoccurring situation and rarely have anyone say differently.
We are sorry to hear that Pet Treater didn't meet your needs. We wish you well.
The Pet Treater Team
So far so good!
I have only received one Pet Treater bag so far because I just signed up. My dog loved it! It came with a great bone/treat, a bandana, a squeaky toy, a bag of treats and a cookie. He is slowly destroying the toy but that is okay. I actually like to get rid of toys and not let them hang around forever. I'm looking forward to our next bag!
November 6, 2020
Unprompted review
Reply from Pet Treater
Maria,
Thank you for your kind review. We look forward to treating you and your furmily more! We love that you see the value of them "loving" their toys, not all are made "indestructible" and we want them to have fun!
Thank you again for your time and your review,
The Pet Treater Team
PetTreater is GREAT!!!
We just received our first Pet Treater box and LOVE IT!! we decided on the “toys only“ $15 box subscription and it is going to be perfect for my sweet Daisy! She is an almost 1-year-old lab and the toys have really held up to her aggressive playing style! We also loved the cute bandanna that they threw in too!! We have had a Bark Box subscription before and the quality of the PetTreater toys is much better! We look forward to getting another fun box again soon!
November 5, 2020
Unprompted review
Reply from Pet Treater
Brenda,
Thank you for your pawesome review! We are super excited that we are meeting and hopefully exceeding your expectations! We too love our bandanas and try to come up with fun and unique themes each month! We are glad the quality of the Pet Treater toys suits your needs!
Thank you again for taking the time to give us such a kind review!
The Pet Treater Team
Super fun toys and great treats my cats…
Super fun toys and great treats my cats love!
November 5, 2020
Unprompted review
Reply from Pet Treater
Paige,
Thank you for the awesome review and the 5 Stars. We super appreciate you! We are very glad your cat loves the treats.
Have a great day!
The Pet Treater Team!
Our puppy loved her first box from Pet…
Our puppy loved her first box from Pet Treater. It had a great variety of treats and toys and she loved them all. Can’t wait for our next box!
November 5, 2020
Unprompted review
Reply from Pet Treater
Ashley,
We are so glad your puppy loved her first Pet Treater box! We look forward to treating her for a long time to come! We will keep adding a great variety of treats and toys for her to enjoy!
Thank you for the awesome review and for taking the time to do it,
The Pet Treater Team
We love pet treater
We love pet treater! Every month my dog loves seeing her package come in with her treats, a toy, and a new bandana. We get high quality treats and toys. I would highly recommend pet treater!
November 5, 2020
Unprompted review
Reply from Pet Treater
Kathryn,
Thank you for taking the time to leave us such a great review! 5 Stars is what we strive for daily! We are very happy you see the quality in our treats and toys, and we love making our bandanas for our Pet Treater packsters too!
Thank you again for the review!
The Pet Treater Team
My CaliBell has received 3 packages so…
My CaliBell has received 3 packages so far and we will def be continuing her subscription! Our mailbox is at the gate so the mailman doesn't have to enter the yard to drop the mail but when CaliBell's package comes each month he makes it extra special for her by entering the gate, knocking on the door and personally handing it to her himself! She loves it! This month, the dragon...her absolute fav new toy!
October 27, 2020
Unprompted review
Reply from Pet Treater
Audrey,
Thank you so much for the review and what a great story to hear about your CaliBell and how excited he gets! We love to change up the themes and to have fun, and we agree the Dragon has been a favorite already,
Thank you again for your time and we look forward to treating you both in the months to come!
The Pet Treater Team
I’ve only received one box so far
I’ve only received one box so far. My girl (6 month lab/rot) loved all the treats... (especially the cookie)
I was sad she demolished the plush toy within about 10 minutes, but she had a great 10 minutes doing it! Lol. I’m definitely going to keep my shipments coming for now and check out what’s to come.
October 13, 2020
Unprompted review
Reply from Pet Treater
Hello Mila,
Thank you for the pawesome review and for taking the time to do it. We hope every month gets better for you and your sweet girl! We have the cookies made special every single month just for the fur babies!
Have a great day and thanks again for the review!
The Pet Treater Team
Highly recommend-great value
I absolutely love this box! The chew toys are good quality, and my dogs love the treats. I especially like the way you can customize your order for food allergies (one of my dogs can't eat peanut butter). And the price is excellent...$25? Yes please!
October 10, 2020
Unprompted review
Reply from Pet Treater
Val,
Thank you for taking the time to leave us this wonderful review! We are glad that the price point and the variety works for you! Also, we are glad we are able to help with allergy needs too!
Thank you again for your time in leaving us a review, we really appreciate it!
Have a pawesome day!
The Pet Treater Team
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