My first box came quickly and we were happy with the products. Next month same treats, but broken. Package came at the very end of the month. October box didn't come til end of November, so Hallowe... See more
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Well, Day 20 and parcel arrived by USPS Parcel Select. This has to be the equivalent of Media Snail Mail. No clue on the cost of this gift but contents may cost $10. Word of caution, do not give a kit... See more
Company replied
I am a new customer to petreater. My welcome box came in time and was satisfactory. I am still waiting to get my first month subscription box. 31 days and counting. After contacting the support tea... See more
Company replied
My CaliBell has received 3 packages so far and we will def be continuing her subscription! Our mailbox is at the gate so the mailman doesn't have to enter the yard to drop the mail but when CaliBell's... See more
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Company details
Information provided by various external sources
Pet Treater helps you treat your cat or dog every month with playful, interactive toys, Made in the USA or Canada treats. Every ounce of time with your pet is precious, and we help you make each moment well worth it.
Contact info
168 Roweland Dr, 37601, Johnson City, United States
- 844-681-8909
- support@pettreater.com
- www.pettreater.com
2.1
Poor
387 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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55lb Samoyed Approved! (Super Chew & Picky Eater)
My girl Navi is an 11month, 55lb Samoyed and loves the Pet Treater boxes! We've tried Pup and Bark Box (both regular and super chewer), and Pet Treater is definitely the best bang for your buck and the one that Navi has enjoyed most.
The other subscription boxes are $35+, and while it's nice that you get many things for the cost, after a few months, there's just TOO MUCH STUFF. Too many extra treats and so many toys that I'm actually happy when she shreads one to pieces so I can throw it away.
Pet Treater is affordable and gives us a small surprise to look forward to every month without investing $35+ in it.
Toys: Durable and appropriately sized. Every toy she's gotten from a Pet Treater box she's loved.
Treats/Chews: Navi is a SUPER picky eater. She doesn't like a lot of treats and will spit them out and walk away from things that other dogs would normally hoover down. So far Navi has liked every treat and chew that has come in the box which was are shocked and amazed at!
Bandanas: All of our boxes (3 so far) have come with cute, themed bandanas that are always SO cute and very well made.
October 9, 2020
Unprompted review
Reply from Pet Treater
Hello Steph,
Thank you so much for the amazing review! We can't express enough how happy we are that you and Navi are happy with Pet Treater. We take a lot of time to curate our monthly packs/boxes to ensure that our customers get what they pay for and more. We listen too, so we like to think that a lot of what our customers and their fur babies truly want, are in every box!
Thank you again for taking the time to leave such a great review! Your time in doing so is very appreciated!
Have a great day,
The Pet Treater Team
We love Pet Treater
We love Pet Treater! I think it's the best pet subscription box because you get the biggest bang for your buck. Also the monthly themes are the cutest and the variety is great!
October 1, 2020
Unprompted review
Pet Treater is awesome
Pet Treater is awesome! I look forward to a new box each month almost as much as my dog does. The treats and toys are always super cute! My dog recently started dog training so it’s been nice have quality treats for him every month to give him some variety.
September 29, 2020
Unprompted review
Reply from Pet Treater
Hello Nikki,
Thank you for taking the time to leave us a review, we really appreciate it. We are glad the treats are a good quality to help with training for your fur baby! We love that you all look forward to the fun boxes each month too!
Thank you again for the awesome review, have a great day!
The Pet Treater Team
My pup loves getting pup treater boxes
My pup loves getting pup treater boxes. The treats are pup approved and the toys are cute and my boy enjoys them.
September 25, 2020
Unprompted review
Reply from Pet Treater
Brandi,
Thank you for taking the time to leave us a review. We are super happy that we are "pup" approved! We are thankful for all our Pet Treater customers and their fur babies and appreciate your review!
Have a great day,
The Pet Treater Team
We purchased the Pet Treater toy…
We purchased the Pet Treater toy subscription because our pup constantly goes through toys. The quality of the toys are great for how low the price is! Would definitely recommend.
September 23, 2020
Unprompted review
Reply from Pet Treater
Leslie,
Thank you for taking the time to leave us a review, we really appreciate it. We are glad to see you find value in the product for the price--we definitely try to meet your needs!
Have a pawesome day and thanks again for your kind review!
The Pet Treater Team
We have been enjoying pet treater for 2 months…
We have been enjoying pet treater for the last two months. My pup has loved the treats and the toys that he receives. He is a small guy, about 18 lbs, so the bandanas are usually a little too big for him, but that isn't too big of a deal. It's worth the $15 a month!
September 22, 2020
Unprompted review
Reply from Pet Treater
Jenny,
Thank you for taking the time to leave us a review, we really appreciate it. We are glad you find value in the treats and toys you receive. Sorry the bandanas are a little big sometimes for your fur baby!
Have a great day and thank you again for your time!
The Pet Treater Team
I purchase this box for my cat Jasper
I purchase this box for my cat Jasper. We received the Aug 2020 box. It is back to school theme and it is adorable. There is a nice balance between items that's in theme and items that's there to guarantee pure joy. I have bought from another cat box before, and I thought they tried too hard to make every item theme related that half of what they sent wasn't really attractive to cats.
The catnip wedge was a big hit last month, and I enjoyed the cat themed color book. I like how there is an item for the owner. Sept box will be here soon. Can't wait!
September 22, 2020
Unprompted review
Reply from Pet Treater
Jenny,
Thank you for taking the time leave us a review, we really appreciate it! We had a ton of fun getting the Back to School theme together and really like that you appreciate it. While we love to insert items per the theme, we want items in their that appeal to the fur baby too and we are glad you like that! We hope you love the Sept one just as much or more and you should be receiving it soon!
Thank you again and have a great day!
The Pet Treater Team
Great selection of unique dog treats
Great selection of unique dog treats. They are perfect for my two small pups! I love getting these boxes in the mail!
September 8, 2020
Unprompted review
Reply from Pet Treater
Hello Erin,
Thank you for the pawesome review, we love hearing this good news! We are glad that Pet Treater makes the whole furmily happy!
Thank you again for the review,
The Pet Treater Team
What can I say about Pet Treater
What can I say about Pet Treater. They are the best. Our dog Spirit has been receiving her box since she was a puppy. In 2 1/2 years we have moved 3 times. Pet Treater was wonderful with our changes. None of our boxes got lost. We love the fact that they give us healthy treats. Keep up the good work Pet Treater.
September 4, 2020
Unprompted review
Reply from Pet Treater
Reginald and Eileen,
What can we say about YOU both: thank you for the awesome and kind review!! We really try to provide a level of service to you and your fur babies that we would want for ours. We appreciate your positive feedback as it really encourages our team!
Thank you again and we are super happy you are happy with Pet Treater!!
The Pet Treater Team
Bears 1st box was disappointing
Bears 1st box was disappointing...but the staff is quick with responding i like that...also i think it should be easier to switch boxes
September 4, 2020
Unprompted review
Reply from Pet Treater
Hello Michelle,
We are saddened to hear that the first box you received was not what you expected. We would love to know what you were disappointed about to see if we can improve upon that experience for you. We do try to be communicative as best we can also, so thank you for that acknowledgment.
Thank you for taking the time to give us a review.
The Pet Treater Team
Hagrid's Review
My dog Hagrid loves his monthly surprises from Pet Treater! He goes crazy and prances around each time he gets a new toy, and I'm thankful to have an affordable box of toys delivered to my door to keep him entertained. Couldn't be better!
September 3, 2020
Unprompted review
Reply from Pet Treater
Janna,
Thank you so much for your kind review! We are super happy that Hagrid (great name BTW) is happy with his goodies each month. We try very hard to have fun themes, with wholesome treats and fun toys all while keeping our subs at a reasonable price.
Thank you again for taking the time to give us this wonderful review!
Have a great day!
The Pet Treater Team
Our dogs love Pet Treater
Our dogs love Pet Treater. Once they see the package, they will not let me do anything until I open it. If I leave it unattended, my pug will carry it around and try to open it himself!
September 3, 2020
Unprompted review
Reply from Pet Treater
Charles,
We appreciate you taking the time to leave this fun review and we are super happy that your fur babies love Pet Treater. We love that your pug just takes control of the situation with his Pet Treater pack. We look forward to continuing to treat your furmily.
Have a great day!
The Pet Treater Team
Never order from here!
I ordered a one time box to try out for my cat. It has been OVER 2 weeks and it has not arrived. I'm not upset about that too much as I am a fed ex delivery driver so I know how heavy the volume of packages are. I wrote them a email kindly explaining my issue. This was last week and now here we are Monday and I still have no response. I called them Monday morning and of course no one can take my call. I left a voicemail regarding my issue and I have yet to hear from them at all. I do not recommend doing business with this company. I will not be ordering from them again in the future. Bad business here.
EDIT: Pet treater replied to this review at approximately 9:30 am stating they were unsuccessful at finding my email. Not only is that false, they emailed me at approximately 7:10 earlier that day to explain why the order is late. Again, the communication of this company is very bad. Also, the say allow up too 11 days for shipping. Then in the email they say the monthly shipments go out on the week of the 10th. Stay clear of this horrible company!
August 10, 2020
Unprompted review
Reply from Pet Treater
Hello Kenny,
Thank you for reaching out to us here at Pet Treater. We greatly apologize for the delay in shipping and also with your stated difficulties in receiving responses from our team. We try to be very proactive in our communication with our customers and rarely have an issue to speak of.
We tried to look back to find some info on your attempts to contact us and we were unsuccessful, but it is difficult too with only the first name. We really want to help resolve this concern for you; if you are able to contact us directly at support@pettreater.com, please indicate your order number for reference, and we will definitely get back to you and figure out how we can take care of your order needs.
EDIT: As stated Kevin, it is hard to confirm emails with only a first name as we receive many emails daily. We also have a team of people that respond, so if we do not have the actual email address or name it is hard to determine if you were properly responded to in reflection to this post. If you have not yet sent a follow up email as requested with reference to this review post, please do so we can confirm it is you and we can handle this situation respectfully and swiftly.
Again, our apologies and we look to help make this better for you and look froward to speaking with you.
Have a great day,
The Pet Treater Team
Pet Treater is the best!
We had another subscription box (you know the one!) for about a year and it was ... okay. The toys all had the same shape, the treats were all grain free, barley yadda yadda - basically healthy junk no dog wanted to eat willingly. Nothing original so when our subscription ended I put on a hunt for a new box. I came across Pet Treater; comparing it to other boxes I liked the look and price better so I signed Luna up. So far we've had 2 boxes and they have been wonderful! The toys were vastly different and much enjoyed, the treats are amazing! Like the apple pie moonshine treats smelled good enough to eat; I was literally tempted to try one myself lol. Luna gets so excited for boxes to come in the mail now; even when they're not for her she thinks every box is a Pet Treater box now! Ya'll have spoiled my dog so much that I have to stick a treat or two in every box I open just so the box is 'hers'.
August 5, 2020
Unprompted review
Reply from Pet Treater
Ashley,
Thank you so much for the amazing review. We can't tell you how much it means to us that your fur baby is happy and looks forward to Pet Treater---sorry that Luna thinks all boxes and mail are for her now, well not really, we are super happy she looks forward to her Pet Treater. We search high and low for great toys too! We too love the treats and think they are top notch!
Thank you again for your kind words, we appreciate you!
The Pet Treater Team
Love this subscription
I have received package for 2 months now. My cat absolutely loves everything that has come in it. Totally recommend it to anyone 😊
August 4, 2020
Unprompted review
Reply from Pet Treater
Valerie,
Thank you for your kind words, excited that your cat loves everything that comes in the subscription!
We appreciate you and your fur baby!
Thank you again and have a great day!
The Pet Treater Team
First box, we’re hooked!
We just started our subscription and our first box was great. It was a wonderful way to celebrate our dog’s second birthday. My (human) kids loved the box too, actually, because they got a thrill out of showing Holly the new things. Family fun! The toys are So durable Our Terrier/Boxer mix hasn’t ripped them apart yet - and we play daily. I especially love that The treats are natural and limited ingredients because we want the best for our dog! We look forward to the next box.
My only criticism is the shipping time, but I know it’s more USPS side of things. However better communication about when the box will arrive will be appreciated.
August 4, 2020
Unprompted review
Reply from Pet Treater
Hello Dog Mom from MN,
Thank you for your kind review we appreciate you taking the time. We are so happy that your dog was able to celebrate their 2nd Birthday Pet Treater style.
We are constantly striving to improve our operational flow and appreciate your feedback about the communication with the shipping, and while the delays are primarily USPS issues right now, we will definitely continue to improve communication to our customers.
Thank you again for your review and have a great day,
The Pet Treater Team
Can't beat it!!!
Absolutely loving this mothly box. I searched through many subscription services before I found a sustainably affordable option for us.
This started as an attempt to show my Australian Shepherd that the mail people are not vicious intruders and can bring goodies. But we're hooked and keeping the subscription because it's so affordable and the products are all good quality, treats made in USA and up to our standards, etc.
August 4, 2020
Unprompted review
Reply from Pet Treater
Jo,
Thank you for your fun review, we love the reasoning behind the initial need, it is good to allow our fur babies to make friends with the mail carriers...LOL. We are also very pleased that the subscriptions meets your standards, needs and budget. We also are pleased to provide quality treats and toys, etc.
Thank you again for your awesome review and for taking the time to give it.
The Pet Treater Team
From the 6 of us and 1 human:
From the 6 of us and 1 human:
We (Nala,Guacamole,Katie,Spooky, August and Dipper) and(I, the human) have been receiving our Pet Treater packages for 3 months. It has been fantastic! There is something for everyone in our cat family. The toys are great and the treats are awesomely appreciated! We are looking forward to the next one. Thank you from all of us!
August 1, 2020
Unprompted review
Reply from Pet Treater
Georgina and the crew!
Thank you so much for your pawesome review! We are always pleased to have "furmilies" enjoy our monthly goodies....but to have 6 in one house and a hooman too, well that is just amazing! We definitely try to appeal to the entire "furmily" and we are happy that we put some happiness into your house every month!
Again, thank you for taking the time to leave us a review, we super appreciate you!
The Pet Treater Team
A Must Have for Cats
Our cat loves his monthly Pet Treater box! We became first time cat owners and customers last month. Our little guy enjoys the variety of toys he received and the treats. We enjoyed seeing him in his llama bandana. The price was definitely super reasonable for the amount of products we received. Can’t wait for our next box!
July 30, 2020
Unprompted review
Reply from Pet Treater
Sunny,
Thank you for your pawesome review and for taking the time to do it. We are super happy that your cat loves Pet Treater. We try to get great value in our boxes/packs to work with your budget and please even those most picky of fur babies! We too LOVE the bandanas!
Thank you again for your review, we appreciate you,
The Pet Treater Team
Pet Treater gets 5 stars in my book
Pet Treater gets 5 stars in my book. My dog absolutely loves his box, the bandanas each month are my favorite. We have done other subscription boxes but this one has been the best quality, coolest variety, and best price for what we get.
July 27, 2020
Unprompted review
Reply from Pet Treater
Caitlin,
Thank you for taking the time to provide us a review. We love that your fur baby loves his box each month and that you love the bandanas. We really strive to find fun and creative themes each month and love our bandanas and cookies to tie into those. We also feel the quality and quantity for the price is an amazing bonus!
Thank you again for your review and we appreciate you!
The Pet Treater Team
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