Pet Treater Reviews 

387
TrustScore 2 out of 5

2.1

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Rated 2 out of 5 stars

My first box came quickly and we were happy with the products. Next month same treats, but broken. Package came at the very end of the month. October box didn't come til end of November, so Hallowe... See more

Rated 1 out of 5 stars

Well, Day 20 and parcel arrived by USPS Parcel Select. This has to be the equivalent of Media Snail Mail. No clue on the cost of this gift but contents may cost $10. Word of caution, do not give a kit... See more

Company replied

Rated 1 out of 5 stars

I am a new customer to petreater. My welcome box came in time and was satisfactory. I am still waiting to get my first month subscription box. 31 days and counting. After contacting the support tea... See more

Company replied

Rated 5 out of 5 stars

My CaliBell has received 3 packages so far and we will def be continuing her subscription! Our mailbox is at the gate so the mailman doesn't have to enter the yard to drop the mail but when CaliBell's... See more

Company replied

Company details

  1. Pet Store

Information provided by various external sources

Pet Treater helps you treat your cat or dog every month with playful, interactive toys, Made in the USA or Canada treats. Every ounce of time with your pet is precious, and we help you make each moment well worth it.


Contact info

2.1

Poor

TrustScore 2 out of 5

387 reviews

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2.1

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(387)

1 review in the last 12 months

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Rated 1 out of 5 stars

Not worth it

I loved the first box that I received, but after the first box it seems that Pet Treater (owned by Jammin Butter) has a really horrible business practice of stating that your item has been shipped only for a week or two to pass and their still to be no movement or updates on your shipment or tracking. Moreso, customer service is non existent. I would not recommend unless something changes.

May 11, 2020
Unprompted review
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Reply from Pet Treater

Hi Latoya, I'm so glad you and your pup enjoyed your Pet Treater box.

I'm sorry that you had bad second shipment experience - we stated in the onboarding emails that depending on what day you signed up, your next box might take a while to get into the cycle of shipping - up to 5 weeks. We ship once a month but try our best to make sure the first box goes out immediately. This pandemic has put a strain on resources and staffing - not just our company, but our carriers as well. I hope you can understand.

As for Pet Treater being owned by Jammin' Butter - that's not a normal business practice for Jammin' Butter either - but Pet Treater is wholly owned by itself. We use Jammin' Butter's supply chain systems, as many other retailers, to assemble our packages and move our shipments.

Customer service for Pet Treater is first class - we respond within 24-48 hours via email and social media platforms. Perhaps you mispelled support@pettreater.com? If so, I am more than happy to help you with any issues you may have. We hope to serve you and your pet as best as we can.

Please let me know if there is anything I can help you with.

Thank you for your business and for letting us be a part of your pet's life,
Vantha
support@pettreater.com

Rated 5 out of 5 stars

Love everything I received for my mini…

Love everything I received for my mini schnauzer mix in the trial package I received. A summery scarf, gourmet treats, pet friendly cookie and a plush toy which is his new favorite. Will definitely sign up for a monthly subscription

May 7, 2020
Unprompted review
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Reply from Pet Treater

Destiny, thank you for the kind words! The summery scarf is a bandana for you pup! But, I have seen many ladies use it as a beautiful hair scarf to tie their hair up. Any which way you choose to use it is up to you!

We look forward to serving you next month!

Pet Treater

Rated 5 out of 5 stars

I love the variety of items that are…

I love the variety of items that are sent and my pup loves them

May 5, 2020
Unprompted review
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Reply from Pet Treater

Cindal,

Thank you so much for your kind words and we really appreciate all our customers and your feed back. We definitely like to add variety and have fun with our themes!

Have a pawesome day,

The Pet Treater Team

Rated 5 out of 5 stars

Great items in my recent box!!

Great items in my recent box!!! Also catered to my pets allergies perfectly. Couldn't be happier with this subscripti
on!!

May 4, 2020
Unprompted review
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Reply from Pet Treater

Vinny,

This makes us very happy to hear! We are so glad we can help with your fur babies allergies too!!

Have a pawesome day,

The Pet Treater Team

Rated 5 out of 5 stars

PetTreater

Every item in my box, for dogs, was a hit. My dogs new favorite toy came in the box. The items are USA and Canada made.

May 4, 2020
Unprompted review
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Reply from Pet Treater

Cass,

We are very excited to source from the USA and Canada on our treats! We love to hear that a new favorite toy came in, so make sure to share with our INSTA page @pettreater if you have any fun pictures!

Thanks for taking the time to share your review with others!

The Pet Treater Team

Rated 5 out of 5 stars

Great affordable monthly subscription for my dog

I've been subscribing to the $15 box for the past 6 months or so and very happy with it. Most other boxes I've seen are too expensive, I already buy my dog a lot of treats and toys, but it's nice to get a surprise every month, and my dog has enjoyed all the new toys, although some of them are destroyed within a few days. He's always eaten the snacks/treats/cookies that come in the box too and he can be picky sometimes.

April 29, 2020
Unprompted review
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Reply from Pet Treater

Josi,

We really are super happy to hear that you and your sweet fur baby enjoy the monthly boxes, we definitely brainstorm a lot to bring fun and healthy surprises your way every month!

We are happy to hear he enjoys the treats and seems he really likes "destroying" his toys...LOL.

Thank you again for taking the time to drop us a review, we greatly appreciate you!

The Pet Treater Team

Rated 2 out of 5 stars

Ordered my puppies first box

Ordered my puppies first box. Took two weeks to get it. Nothing like all the reviews say that was in there. There were two toys and 3 treats. Other reviews say the first box is the best. If this is what the best is, I’m canceling. I wanted to get her a monthly so she would always have fun toys and snacks. Sad

April 29, 2020
Unprompted review
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Reply from Pet Treater

Hello Tamara,

Thank you for reaching out to us and leaving a comment. We offer 5-8 handpicked items in all our Deluxe Dog Boxes and Multi-Cat boxes and it appears you received 5. Our first box is usually a combination of first month items and our themed box items, to give variety to the box.

As for the shipping, most of the shipping carriers are seeing excessive delays unfortunately during this time and even though we work hard to get our boxes/packs out in a very timely way, sometimes we are at the mercy of the postal service and local branches to execute final delivery to our customers.

We are sorry that Pet Treater was not a fit for you. We hope you find one that meets your needs. And thank you for giving us a try.

Have a good day,

The Pet Treater Team

Rated 5 out of 5 stars

I love Pet Treater box so much

I love Pet Treater box so much. I have 2 Chihuahua's who get super excited once they see that blue box!! Every month it just gets better and better. All their treats and toys are made in America, for $25 you receive 2-3 toys, one big baked cookie in a sealed envelope/pocket. Two bags of treats (mine last the month), one cute bandana for your buddy( I cut mine in half so both my babies wear it) & usually you'll receive and item for you thats pet related, my first month was a cute book-bag with the Silhouette of a German Shepard, the 2nd I received the cutest dog shaped bluetooth speaker. I let them know my dogs are senior's so they make sure we only receive treats and toys that won't hurt their teeth. Customer Service goes above and beyond to accommodate their customers. There are subscriptions that charge $50 for way less quality and items. Give it a try your dog will literally be so happy with you!!

March 14, 2020
Unprompted review
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Reply from Pet Treater

Anna Maria,

Thank you so much for your kind words. We are so excited that your Chihuahuas enjoyed their goodies and that the price point works well for you. We are also glad we could accommodate your senior fur baby's needs by providing treats that are both healthy and good for their teeth!

Have a great day and thanks for being part of our "pack" .

Pet Treater

Rated 1 out of 5 stars

AWFUL!

Ordered it and it said it would take 3-8 business days and i didn’t get it until 2 weeks later. When i talked to customer service they told me they were “putting it on the truck” that day i talked to them and that they would send me my tracking information then 3 days later i still hadn’t gotten an email or anything. So I talked to the same person again and they told me they were actually putting it on the truck that day and i would get it in 2 days but i ended up getting it 4 days later. All i got was 2 small toys that were the exact same thing and one thing of treats for my cat, and a pair of socks for me. They had a “suggestion” slot and i asked for a toy or treats that could help with anxiety for my cat and they didn’t send anything? what’s the point in having that option if you’re not going to help? Honestly was not worth the money i spent or the time i wasted on waiting for it to get here.

March 2, 2020
Unprompted review
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Reply from Pet Treater

Hi Bailey!

I am so very sorry you had such a terrible experience with us. Normally our packages ship immediately, but due to the news about the Coronavirus reaching the United States in full force, and the uncertainty we were experiencing with our staffing, merchandising, warehousing, shipping, and many other factors. We were on high alert on what was coming next.
Our team member was able to get it on the shipping truck, but the news disrupted the carrier's delivery, so it might have sat in their location a couple days later. It was unfortunate this happened to you and I'm sorry that when you finally received your order, you were still unhappy with the items in it.

As advertised a Cat Pack contains 3-5 items. We don't have a suggestion slot, and we don't have any messages from you about your cats anxiety. Maybe that is something you saw on our Instagram Stories? We wouldn't be able to know your messages were linked to your account if that's the case.

Again, I'm so sorry our Cat Pack was not right for you and your pet.

We wish you the absolute best.

Thanks for trying Pet Treater!

Rated 5 out of 5 stars

My picky lil' furbaby..

I wasn't really sure about signing up to receive a Pet Treater box a month because my fur baby is really picky.... but when I received her first box in the mail and opened it where she could see everything, she went nuts! She grabbed each toy and 1 by 1 she took em to her bed and now she wants to sleep with them all the time!!
My picky little fur baby tried the treats that came with the box, and she LOVED em! Thank you Pet Treater, we love your boxes!

February 25, 2020
Unprompted review
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Reply from Pet Treater

Darlene,

We are super thankful for your review and we LOVE that your picky fur baby loves her treats and toys. We definitely try to have fun with our boxes and provide quality products and treats for your fur babies!

Thank you again for taking the time to comment here, we appreciate you!

Pet Treater

Rated 4 out of 5 stars

I’m only rating 4 stars right now…

I’m only rating 4 stars right now because we’ve only received 1 box! I got the try it out option, as I have 3 dogs with 3 totally different personalities and bark box while popular, just wasn’t doing it. We received our box and it was a hit. All 3 boys were happy, and we love the fact that nothing is from China. I just signed up for the subscription since the try it out box was a hit. Hopefully it stays that way and I will update in the future!

February 25, 2020
Unprompted review
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Reply from Pet Treater

Ashleigh,

Super appreciate you taking the time to review and totally understand the 4 star rating. This definitely gives us room to WOW you with future shipments. We also are excited to provide treats only from the US and Canada, we take your pet's health very seriously!

As every month is a different theme, we are optimistic that we will receive a 5 star from you real soon. If you ever have any questions or issues, never hesitate to reach out to us!

Thank you,

Pet Treater

Rated 5 out of 5 stars

Best dog box subscription

I used to be a customer, but I put my subscription on hold, nothing to do with pet treater just didn't want more than one subsciption a month. I wanted to try barkbox.... Big mistake, at first they seemed like a great company, but no. I have so many unwanted toys, never a problem with pet treater. Everything I got in my packages I used, only a couple of boxes left with barkbox... Ugh... I hate seeing all of the monthly pet treater boxes, and knowing I missed out. Ready to come back to pet treater, and this time I'm going for the deluxe box.

February 17, 2020
Unprompted review
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Reply from Pet Treater

Morgan,

We are very happy you have returned to us, so we can treat your fur family! We really try to think outside the box and have fun-filled themes every month. To be honest, A LOT of thought goes into every monthly box we offer, we love to spoil and make it creative.

Welcome back home to the "pack",

Pet Treater

Rated 5 out of 5 stars

Unique gifts and treats

My lab Abbey loves getting her gifts and treats each month. They are always unique and fun!

January 28, 2020
Unprompted review
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Reply from Pet Treater

Hello Robin and Abbey,

Thank you for your kinds words and we are so happy you enjoy your goodies every month! We try hard to make our themes fun and unexpected and our treats yummy for you!

Have a great day,

Pet Treater

Rated 5 out of 5 stars

Ameowzing

Now every month the cats know exact what that box is when I bring it in. I've had subscription boxes for my pets before but they never went to crazy over the toys and box until I got this one! I have 7 cats and all 7 of them line up to see what they got in their goodie box for that month. Thanks Pettreatrr! Keep up the great work.

January 24, 2020
Unprompted review
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Reply from Pet Treater

Courtney,

We really appreciate your review....we know that it is hard to get those feline approvals and we are thankful that your cats love their Pet Treater packs!

We will continue to please those sweet felines if it is the last thing we do--LOL.

Have a great day,

Pet Treater

Rated 1 out of 5 stars

I placed my order with pet treater…

I placed my order with pet treater after reading the amazing reviews they’ve been given. 2 days after the order was placed I received an email saying my order was shipped and provided the necessary info to track it. First day it says not received, which I thought nothing of. Well then a week later it updates and says it was never received in my City. Again I figured not a big deal maybe it missed the last one and because I subscribed it wouldn’t go out until the 10th or 12th or whatever they said. So I wait a couple more days and then contact pet treater. They did respond by like the next day said that it was sent and to give the website 48 hours to update. I wait the 48 hours and another 48 hours and still no update. So at this point I contacted again to ask and was told it hadn’t been sent. Obviously I’m frustrated at this point, why am I being told 2 different things constantly? So I email and I’m like hey look this isn’t working I’ve taken my business elsewhere I do not want this pet treater box any longer, wish ya the best. The next afternoon she emails back and tells me it’s been shipped and to check right away with the tracking to verify it. I checked and yes she sent it out at like 9:30 that morning. I found that to be frustrating and kind of dishonest. But then the package finally did arrive and I feel like they just threw this in not giving a care. They gave me a cloth bandana they cut out of cheap cloth with crazy scissors and it doesn’t even fit my dog 🤦‍♀️, they also send a gingerbread man stuffed toy with the squeaker, that lasted an entire 3 seconds cute while it lasted though, lastly they sent me 2 packs of the same exact dog treats. Like that’s boring. I thought this was a variety box. Not sure maybe it’s just the frustration I had to experience with them but I just feel like my order was sloppily handled. I also feel that I was lied to and that’s just not okay with me. I would not recommend pettreater and I hope this review helps!

December 25, 2019
Unprompted review
Rated 5 out of 5 stars

Pet Treater is PERFECT

For the price, this pet subscription is perfect! My pup loves plush toys and treats but he doesn't go through them very quickly, so I choose Pet Treater's mini dog pack over other subscriptions like Bark Box that are too expensive and give me too much stuff! With Pet Treater, for only $15 I can get usually one toy, a bag of treats and an extra baked snack, plus other surprises that are different every month! This is perfect for my Slade, and by the time the new pack arrives, he is ready for it!

December 17, 2019
Unprompted review
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Reply from Pet Treater

Olivia,

Thank you for your pawesome and kind review! We always love to hear you are "treated" well and we are super glad that Slade is happy to be treated every month too!

Have a great day and thank you for being part of the "pack".

The Pet Treater Team

Rated 5 out of 5 stars

Murphy Approves, Thank you!

Murphy knew right away when our 1st box came it was for him. He was so excited as I opened the toys, treats & his bandana! He had the biggest smile. He shares treats w/ his pup friends. Thank you Pet Treater. The quality & products are incredible.

November 20, 2019
Unprompted review
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Reply from Pet Treater

Hello Yvette,

Thank you so much for your review. We are very happy to make you and your fur baby so happy! Murphy seems to love to share, and so do we at Pet Treater--we look forward to providing your family amazing treats and toys monthly!

Have a pawesome day!

The Pet Treater Team

Rated 5 out of 5 stars

After receiving my first Pet treater…

After receiving my first Pet treater box I am thoroughly impressed! My toy obsessed pooch loved the toys, and both dogs enjoyed the treats. The box is a great value for the price and the included socks "don't give a sit" are the best!

So glad I found this company to treat my dogs ( and myself) to every month!

November 6, 2019
Unprompted review
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Reply from Pet Treater

Nicolette,

Thank you for kind words....we are so happy to have you and your fur babies as part of the Pet Treater "pack". We definitely work hard to treat and we are so happy you all are enjoying it.

Have a pawesome day and thanks again!

Rated 5 out of 5 stars

Pet Treater boxes are amazing

Pet Treater boxes are amazing. They have all sorts of items for your pet. From toys to treats and beyond! Would highly recommend for your pet. My cat Jiggy must observe me opening her Pet Treater items and gets all excited!

October 23, 2019
Unprompted review
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Reply from Pet Treater

We so appreciate your kind words and we totally respect that Jiggy must be in full observation while her treats and toys are being opened! We are happy that you both enjoy!

Thank you again for your pawesome review and have a great day!
The Pet Treater Team

Rated 5 out of 5 stars

Really great value

Really great value

I have a small-ish chiweenie, so he's not tearing through toys or treats. Pet Treater is great because we just need a couple new things every month to shake it up to keep Sal entertained. All the items in the box were great quality and there were more than I was expecting.

October 23, 2019
Unprompted review
Pet Treater logo

Reply from Pet Treater

Hello and thank you for your awesome review! So glad that our Pet Treater options work for Sal and you too!

We appreciate you and hope you have a great day!
The Pet Treater Team

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