Pet Treater Reviews 

387
TrustScore 2 out of 5

2.1

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Rated 2 out of 5 stars

My first box came quickly and we were happy with the products. Next month same treats, but broken. Package came at the very end of the month. October box didn't come til end of November, so Hallowe... See more

Rated 1 out of 5 stars

Well, Day 20 and parcel arrived by USPS Parcel Select. This has to be the equivalent of Media Snail Mail. No clue on the cost of this gift but contents may cost $10. Word of caution, do not give a kit... See more

Company replied

Rated 1 out of 5 stars

I am a new customer to petreater. My welcome box came in time and was satisfactory. I am still waiting to get my first month subscription box. 31 days and counting. After contacting the support tea... See more

Company replied

Rated 5 out of 5 stars

My CaliBell has received 3 packages so far and we will def be continuing her subscription! Our mailbox is at the gate so the mailman doesn't have to enter the yard to drop the mail but when CaliBell's... See more

Company replied

Company details

  1. Pet Store

Information provided by various external sources

Pet Treater helps you treat your cat or dog every month with playful, interactive toys, Made in the USA or Canada treats. Every ounce of time with your pet is precious, and we help you make each moment well worth it.


Contact info

2.1

Poor

TrustScore 2 out of 5

387 reviews

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2.1

All reviews

(387)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great subscription!

Great subscription! Great price and great customer service! Month after month, I share the excitement of opening a bag of goodies with my pups Benjen & Juno. They love to play with the toys (a favorite was the mailbox w/bones) and the treats have always been high quality, nutritious (favorite was CBD- canine best delights which I continue to purchase for visits to the groomer and thunderstorms).
Thank you Pet Treater!!

October 18, 2019
Unprompted review
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Reply from Pet Treater

Hello Ginger and thank you for your kinds words! We are glad that Pet Treater is truly a family event for you and your family monthly! Yes, the CBD-products from Canine Best Delights are a great product, we love them too! Thank you for taking the time to give us a review!

Have a pawesome day!

Rated 4 out of 5 stars

Cash really enjoys getting his pet…

Cash really enjoys getting his pet treater boxes! And I just ordered one for my cat Waylon too! He loves the new treats and toys he gets.

October 18, 2019
Unprompted review
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Reply from Pet Treater

We love treating Cash and so appreciate your kind review! We hope to garner a 5 star review :) from you and Cash, so we will continue to provide you great toys and treats!

Have a pawesome day and thank you again for your review!

Rated 5 out of 5 stars

My baby

My baby, Miss Lacey, absolutely loves her pet treaters packages. The price is a great value, the surprises are fantastic, and I recommend pet treaters to everyone that has a pet. She tries to get it opened before I can even pick up the scissors to open it. Can't wait for next months package to see what my baby gets. Thanks pet treater.

October 17, 2019
Unprompted review
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Reply from Pet Treater

Kathy and Miss Lacey,

Thank you so much for your kind review and honestly, it makes our day hearing how much your family loves Pet Treater! We are excited to keep treating you!

Have a pawesome day!

Rated 5 out of 5 stars

LOVE

Clover LOVES getting her gifts each month! The treats are awesome and unique. The toys are always so fun! So glad we found out about Pet Treater

October 16, 2019
Unprompted review
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Reply from Pet Treater

Hello Hannah and Clover,

We too are glad you found us and that you enjoy all your goodies. Thank you for the kind words and have a pawesome day!!

Rated 5 out of 5 stars

2 paws up pettreater

My fur babies love getting their pettreater box every month.. Great quality for the price...

October 7, 2019
Unprompted review
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Reply from Pet Treater

Brandy,

Thank you for the pawesome review and we are excited that your fur babies enjoy Pet Treater! We are glad you see the great value and quality in our monthly boxes!

Have an amazing day!

Rated 1 out of 5 stars

Buyer beware

I was subscribed to Pet Treater for almost a year and I never had any issues until we moved and one of my orders did not get delivered. I reached out and after corresponding with this company, it is clear they only want you money and to not provide you with the best product. They refunded me 75% of my order that I did not receive after FIGHTING with them. This refund is not suffice and I made them aware and still nothing was done. I have filed a claim with my bank and the BBB. The price is great but customer service sucks and to this day my dog tore through every toy they received within 24 hours. Quality is awful.

September 26, 2019
Unprompted review
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Reply from Pet Treater

Hello Alicia Ferreira!

I am so sorry you had such a terrible experience not receiving your package after you've moved! We understand how frustrating it can be to not be able to treat our pets especially when they've come to expect it each month.

I reviewed the conversation you've had with our customer service team. I truly feel our team acted with the utmost respect to you and the missing package.

It appears you never changed your address in our system or reached out to us about it, so new shipments could be directed to your new address. It wasn't until 2 shipments went to the old address that you tried to inform us. Unfortunately, we are not responsible (nor mind-readers) for forwarding packages to your new address that we have no clue about. Packages don't have the same forwarding rules as regular mail and catalogs - they require additional postage/rule to actually get forwarded.
Otherwise they deliver as intended - and your last packaged ended up at your old apartment complex, which I'm sure if you reached out to them you could probably get it quite easily.

I'm so glad you had a great year with us, and I'm very sad to have lost your business. However, your feedback has been valuable and we appreciate the 12 months we've been able to serve your dog. We stand behind ALL of our products, and the service we provide every single one of our customers. We take it very seriously when a customer has an issue, and we do everything we can to make it right. Sometimes we fall short because we are also human.

We wish you and your pup the very best!

Vantha

Rated 5 out of 5 stars

Affordable Subscription box

I decided to try Pet Treater for our kitten because at $15 a month, it was less expensive than most pet subscription boxes. Plus I found a coupon code for 50% the first bag.
We have received 2 months of bags so far. And have been pleased with everything in the bags. There’s always something different I would have never thought to purchase. Our kitten loves most of the toys and all of the treats.
Our entire family gets excited when our Pet Treater bag arrives

September 22, 2019
Unprompted review
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Reply from Pet Treater

Kelly and Family :)

Thank you so much for your awesome review and for taking the time to share your experience thus far with us. We love to treat the entire family here at Pet Treater and love to hear you get excited for your Pet Treater's arrival! Glad you found that coupon too, they are so good to have :)

Have a pawesome day!

Rated 5 out of 5 stars

Copper loves his mail!

I got the small puppy package and I got a pack of treats that my pup loves! A really nice toy, bandana, and a cookie. I have to say that I am impressed with what I received. My pup loves his puppy pack!

September 17, 2019
Unprompted review
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Reply from Pet Treater

Hello there and we are excited that Copper loves his mail because it is for him all the way!!! Thanks for sharing your thoughts with us and thanks for being part of the "pack"!

Have a pawesome day!

Rated 5 out of 5 stars

Treat box is a big win!

Salty loves getting the treat box in the mail. A new toy and treats make her day. Just as she has exhausted all of the stuffing out of the current toy the new months arrives. I really like the add of this most current months bandana. That was a great win as she is always a "pretty princess"

September 17, 2019
Unprompted review
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Reply from Pet Treater

Hello Shannon and Salty (the pretty princess),

Super glad to read your review and thank you for taking the time to do one! We are glad that new treats and toys make the day! We too love our bandanas and love to have them as a theme for the month's box!

Thanks again for your pawesome review and have a great day!

Rated 4 out of 5 stars

Pet treater is a great way to treat my…

Pet treater is a great way to treat my two cats! They know the box when it comes in the mail and can’t wait to open it to all kind of goodies

September 17, 2019
Unprompted review
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Reply from Pet Treater

Danielle,

Thank you so much for sharing your awesome review! It is amazing how our fur babies know what is "theirs"--LOL. Love that they enjoy their Pet Treater!

Have a pawesome day,

Rated 5 out of 5 stars

Zooey is a big fan of Pet Treater

Zooey is a big fan of Pet Treater! She loves getting new cat toys & treats each month! And they’re seriously her favorite toys. It’s fun and convenient to have a new cat pack shipped to the house each month. We both looked forward to mail day! :)

September 3, 2019
Unprompted review
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Reply from Pet Treater

Andrea and Zooey,

We are so glad to hear this good news and we are so glad you shared it! Thanks for being part of our Cat Pack and for always sharing such purrific photos of Zooey enjoying her Pet Treater!

Have a pawesome day,

Rated 5 out of 5 stars

Big fan!

My pom Newman loves his Pet Treater subscription. We look forward to it each month. His favorite treats are now ones we got from Pet Treater and he LOOVED the toy received this month. He goes nuts to play with it.

August 23, 2019
Unprompted review
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Reply from Pet Treater

Hi Erin & Newman! We are SO excited to hear that you loved your toys and treats from Pet Treater! Thank you for such kind words!

Rated 5 out of 5 stars

Worth it!!

My dog has absolutely loved pet treater and so have I! I love having something my dog looks forward to getting every month, every month my boxes are unique and filled with different things. Anytime I have a question or concern pet treater contacts me back very quickly.

August 22, 2019
Unprompted review
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Reply from Pet Treater

Hi Emily! Thank you for taking the time to leave such a kind review! We are so happy to hear that you and your pet love your Pet Treater subscription!

Rated 1 out of 5 stars

Began On A Bad Foot

I placed my initial order with Pet Treater on August 7. One August 9, my account showed that Newgistics had picked up my order to deliver to USPS. One week after placing my order (August 14), it still showed that my order still had not been delivered to USPS. I contacted them and was told that my order was shipped out on August 13. They told me that it takes 48 hours for tracking to show any movement. As of August 15, my order still has not been received by USPS. I canceled my subscription. It's sad because I was really looking forward to this. I may never receive this, but that most definitely have my money.

August 15, 2019
Unprompted review
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Reply from Pet Treater

Hi Angelique! I'm so sorry you had a TERRIBLE first experience with us! I assure you it's not a regular thing - we take receiving your first pack on time, VERY seriously. I was informed by our team that your order got lumped by accident with our monthly cycle shipments. So it is in transit, as we just did our shipping event this week. Regardless, I AM SO SORRY!

We do hope you enjoy you first pack, and I'd love to make it up to you by adding an additional toy/treat into your next pack! Please contact us at support@pettreater.com, and allow us to re-earn your business!

Have a great day!
Vantha

Rated 3 out of 5 stars

Was good until it wasn’t

I have had a subscription to pettreater for over a year now I believe. Bandanas were not in the box when I first started and it kinda sucks that the cheap piece of fabric that unravels counts as 1 item. You usually get a themed box but sometimes you don’t. You always get a cookie with icing. This month I was sent 2 to make up for another item they didn’t want to give me I guess. I have received 2 packages now full of ants and I will be canceling because of this. The first time I had to throw everything out except the toys. They went into the wash before use. The company sent me a new box but sent it to the wrong address (my old one) which is my moms house and 30 minutes away which is very frustrating. This second time I have another box with ants. I check my mailbox and no ants in there. I’ve ordered medicine and no ants got into it. The box has a sealed bag around it so it must’ve been packaged with ants. I believe the cookie is the cause of the ants. Whether the cookies come straight from the company or sit in warehouse to be packed I don’t know. Overall this is a fair box. Some months you get poor items or things you might not use. I got a water purifier for camping? I’ve gotten sample sized treats as well. The most recent treats I gave my dogs caused 3 to get diarrhea. That was the only thing they had different that day so I would say it was the treats so they go to the bin. The toys usually 2 a month, are decent quality. The newest box one was destroyed in 10 minutes. The other will last a while. Usually you get a stuffed toy and a harder toy. You get 2 treat bags. A cookie and a bandana. Sometimes you get different items like a coozie or spray for your dog like deodorizer. I would overall recommend this company but after 2 ant infested boxes I would say buyer beware.

August 15, 2019
Unprompted review
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Reply from Pet Treater

Hi Katie! Thank you for the valuable feedback. I'm so sorry you had trouble with the cookies - but so glad the previous 12 months was a fantastic experience! We are so sad to lose you. While we tried to do everything we can to make it better, it looks like we fell short of your expectations. I'm truly sorry we couldn't fix the problem, and that the second box sent still didn't meet your expectations. The bandanas have a been a huge hit and themed cookies as well - and we've never had any ant issues until your experience. We always try our best to ensure you have quality treats and toys, but we're hoomans, and I'm sorry that we couldn't have done better. If there is anything we can do at all, please contact us at support@pettreater.com and we can try to earn your business again!

We wish you and your pup the best!

Rated 5 out of 5 stars

My niece/dog is always SO excited for…

My niece/dog is always SO excited for her box to arrive. She knows it’s for her and it makes me feel reassured that she’s getting such quality products and treats. I love being an dog auntie and the subscription box is such an easy gift. Customer service has been so great with all my questions. Really love this company beyond the other options.

August 6, 2019
Unprompted review
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Reply from Pet Treater

Hi Erica! What an awesome Auntie! Thank you for taking the time to leave such a kind review.

Rated 5 out of 5 stars

Claire is a happy girl..

My little princess Claire recieved her first bag and loves it. I love the fact that there is contest and how i get fast responses and feedback from pet treater. We cant wait to see what is in Claires bag next month.

July 30, 2019
Unprompted review
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Reply from Pet Treater

Hello Michelle & Claire! Thank you so much for taking the time to leave us such a kind review!

Rated 5 out of 5 stars

My Cats Give it 5 Stars

Pettreater is an awesome subscription for dogs & cats!! I have 2 cats and I have been wanting to get a subscription box for them but wasn’t sure which one would be the most worth it for the price. I came across Pettreater on Instagram and decided to give it a try! My girls were so pleased!! They love the toys and the cookies that come with! I would recommend this to anyone, inexpensive box for some amazing products!!

July 30, 2019
Unprompted review
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Reply from Pet Treater

Hi Nora! Thank you so much for your feedback! We are so happy to be able to provide a monthly subscription that both you and your pets can appreciate.

Rated 5 out of 5 stars

Puppy Love

My puppies loved everything in the box and they are pretty picky about their treats. Thank you Pet Treater!

July 30, 2019
Unprompted review
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Reply from Pet Treater

No, Thank You!! We are happy to hear that your puppies are enjoying their Pet Treater subscription!

Rated 5 out of 5 stars

Rescued Dogs Approve 🐾

I am a proud Dog mom to multiple dogs that I have rescued through fostering, and I continue to foster for Oregon Saint Bernard Rescue. So There are lots of dogs in my house ♥️🐾 I have tried lots of Dog boxes and Pet Treater is one of my favorites that we will be sticking with!! One of my dogs is obsessed with the toys, she has to have the stuffy one first!! Clifford is still a puppy so he gets the other toy and the bandana. The rest know it's treat time, Pet Treater comes with 2 bags of treats enough for everyone, plus other treats that I put in the cookie jar, and to top it off there's another surprise, maybe a dog towel, or portable dog water bottle. It's just awesome for the price!!

July 22, 2019
Unprompted review
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Reply from Pet Treater

Hi Angel! Thank you so much for the kind words, as well as, your rescue work! We are so glad that our dog box offers the amount and variety to please everyone!

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